Customer Reviews for Pack & Ship
(Distribuidor de U-Haul del vecindario)

977 comentarios

101 W 2nd St   Yankton, SD 57078

(605) 668-5186

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5 p. m.
  • Sáb. - dom.: 8 a. m. - 11 a. m.

Servicios en esta ubicación:

Contáctanos

(605) 668-5186

101 W 2nd St
Yankton, SD 57078

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5 p. m.
  • Sáb. - dom.: 8 a. m. - 11 a. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
3.0

The tires need to be checked especially when traveling on ice and snow covered roads.

Cheryl H. 
Clasificación:
1.0

Get a new staff there or at least hire a full staff😂😭

CADE M. 
Clasificación:
5.0

I picked up on Sunday. The on-call person referred me to the call center when the app wouldn't cooperate with me trying to check out the truck. That experience was awful.

Shawn B. 
Clasificación:
5.0

I was extremely impressed with the truck being warmed up and ready to go for me.

KENNETH S. 
Clasificación:
4.0

It was a very difficult turning the truck back in as the app takes you in circles and wants you to give money to some third world country I don't know what that's all about but the app needs to be changed updated made more personable

LARRY H. 
Clasificación:
5.0

Vicki was standing outside and waiting for return. Fast and efficient. She handled it outside like that as a precaution for COVID. Very friendly and just what you hope for in a Customer Service representative.

Rhonda R. 
Clasificación:
4.0

Rental agent didn't like the rate we were given by Uhaul at her location when we couldn't pick it up at our preferred location. She actually told us she tried to get out of our rental.

JONATHAN LOUIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURT M. 
Clasificación:
3.0

Warn them that its a 45 minute process to get approved for self checkout after hours.

Shawn A. 
Clasificación:
5.0

Vicki was awesome!! Excellent customer service and knowledgeable efficient handling of our reservation. Would highly recommend!

GREGORY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RHONDA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ETHAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLISON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH Y. 
Clasificación:
3.0

Truck had not been washed and there were bugs on the windshield.

THOMAS D. 
Clasificación:
5.0

I loved my lady that rented so nice and friendly. The service was great

TAMMY Z. 
Clasificación:
5.0

The truck shook violently and I will never again rent from U Haul. I will be posting videos on You Tube.

GREGORY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

Thanks for such good service.

ROGER H. 
Clasificación:
4.0

The right blinker/stop light didn't work on this tow dolly.

William N. 
Clasificación:
3.0

We had to across street and hook up the trailer. It would be nice in future if it was all in same parking lot. But right now its a limited part of town. Just a suggestion.

KRISTINE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORDAN R. 
Clasificación:
2.0

El cliente no dejó un comentario.

KATRINA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD A W. 
Clasificación:
5.0

The staff at Pack & Ship location were nice and gave excellent service. They took time to answer all my questions even when the place looked busy. Thanks for making my move easier!

DANIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH H. 
Clasificación:
4.0

The dollie in the truck had the seal broken i didn't notice until I got to my destination I took a picture of it. I never used the dollie so I pray im not charged for it. Also the truck needed to be swept out when I got it. Please don't charge me for the dollie just wanted to make you aware. Gracias

LYNNELL RAE D. 
Clasificación:
5.0

Very friendly person to work with would recommend to anyone!!!

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLENE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce P. 
Clasificación:
5.0

The service Vickie provided was excellent. However prior to renting thru Vickie I had rented thru O'Neill in which Mindy was awesome. She had nothing at the moment but I called back she had a 15 foot truck I reserved. Unfortunately someone took it out before my reservation so I got bumped to take it from Ainsworth. Which is an ectara hour one way. Fine. On Friday I called Ainsworth to double check on reservation. Thank Goodness I did. They had no truck. Mindi from O'Neill got me lined up with one. It was great except after one time of loading the truck the door broke and I couldn't lift it. Had to take the cotter pins out just to move it.. Vickie right away called to see about getting it fixed, they had no parts for it. I eneded up paying for somene to ride with me to continue delivering my stuff. zzzzzznoy s vert happy perdon.

CYNTHIA M. 
Clasificación:
2.0

I rented a 6x12 trailer. There was no tongue Jack on the trailer and I strained my back hooking it up to my vehicle. I am icing my back as I type this. I am very disappointed in U-haul's unsafe equipment.

Curtis B. 
Clasificación:
3.0

El cliente no dejó un comentario.

LISA M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dale G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUANE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND O. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DYLAN T. 
Clasificación:
5.0

Nada

Dennis K. 
Clasificación:
5.0

The dolly came off the hitch and damaged my vehicle and U-Haul insurance says that they won't cover it! My entire bumper is ruined!

JENNIFER C. 
Clasificación:
5.0

All good.. including friendly, helpful staff.

Jim H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOAN D. 
Clasificación:
3.0

No issues with this location, but your automated return system sucks! It took almost 40 minutes to complete the return process. First it wouldn't work with Safari browser recognizing the location. Next it wouldn't work with Firefox. It recognizing the location, but wouldn't let us download pictures. Finally we tried with Google and it was cumbersome, but let us process the return. Your system needs some needed improvemetns. Not sure I want to deal with Uhaul on line system if I have to endure that big of a apint in the butt!!

THOMAS B. 
Clasificación:
4.0

Customer service at Yankton was excellent Helped me change my pick up to after hours on my cell phone

Michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

GAYLORD O. 
Clasificación:
5.0

Nada

Tammy K. 
Clasificación:
2.0

Vehicle was boxed in. Had to take extra steps for U Haul to contact location manager so vehicle could be moved. Not impressed with service.

Joseph E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH H. 
Clasificación:
1.0

Worst on line app I have used in a long time. Pick up location was changed without notice. Had to call customer service 3 times just to pick up unit.

Greg D. 
Clasificación:
2.0

The truck broke down on a Saturday, after it was loaded and I was ready to hit the road. Calls to the manager of the pickup location were useless - she was too busy to be bothered to help find another truck (which they didn't have). They sent a tow truck and the driver discovered the fuel pump had failed. He towed the truck, still full of the contents to a shop that was only open until noon on a Saturday (it was 11:30 by then). They said they wouldn't be able to fix it until sometime the following week, and we had to be on the road that same day. Next spent half the day on the phone to Uhaul trying to find another truck, which they were not willing to bring to our location. Literally on the phone for 3 hours, with multiple reps. Finally found a rep that was able to help locate another truck, but I had to drive to a neighboring town about an hour and a half each way to go pick up another truck, then transfer all the contents of the dead truck to the new one. To be fair, I was reimbursed for the extra miles and the labor for having to transfer the load to the other truck, but it cost me a lot of time that I could not spare, and the attitude of the manager of the pickup location was really off-putting.

Joel N. 
Clasificación:
4.0

El cliente no dejó un comentario.

David N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY A. 
Clasificación:
5.0

Staff were great

Roberta K. 
Clasificación:
5.0

Great service and easy move! Thanks!

Nicholas S. 
Clasificación:
4.0

El cliente no dejó un comentario.

AMBER B. 
Clasificación:
5.0

The inside cab was dirty from the previous renters

ASHTON H. 
Clasificación:
5.0

Over All, it was alright. However, the heater in the truck didn't work, the driver's mirror wasn't adjustable, mileage was off when I picked up the truck and the gas tank was only 3/4 full. It was full when returned. I personally feel I should get some sort of refund for adding more gas than what I used.

PAUL S. 
Clasificación:
5.0

The lady that works there is very friendly and helpful!!

Deborah K. 
Clasificación:
4.0

El cliente no dejó un comentario.

CATHY L. 
Clasificación:
4.0

Staff is friendly, reserving a trailer was simple, there was a large selection of equipment at this location. This is the second time I've rented equipment her and both times I had no issues. I would rent at this location again.

APRIL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer G. 
Clasificación:
5.0

The a/c did not work on the whole trip.

JEANIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn H. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean W. 
Clasificación:
2.0

Lady would not come out to assist because she it was cold had trouble with the running lights on the trailer I changed out the electrical harness on trailer myself.Took over a hour with no assistance.Was not good.

LARRY T. 
Clasificación:
5.0

Pick-up and Return are SO easy with the app. I LOVE IT!! I wish there was a way ( maybe I did not read well enough) to know the amount necessary to fill the gas tank. When I went to fill, the pump kicked off early and I stopped and paid -- assuming that it was full. When I started the truck it was only at 3/4. Had I known it was a 30-35 gallon tank, I would have continued at the pump instead of filling a second time. Not a huge problem, just a convenience. Thanks for a good trip!

Pamela K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin J. 
Clasificación:
2.0

El cliente no dejó un comentario.

Elijah W. 
Clasificación:
2.0

The location wasn't recognized by my phone or my boyfriend's phone. It took over 30 minutes and a call to customer service to get checked in.

sarah R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marshall Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip B. 
Clasificación:
5.0

All was very satisfactory !! My mover helpers where Awesome'n

Angela R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barb D. 
Clasificación:
5.0

Excellent staff, easy to work with!

RICH S. 
Clasificación:
5.0

Great customer service, very friendly!!

Kimberly J. 
Clasificación:
4.0

I had to drive an hour because equipment wasn't available in Sioux City like I had reserved. This is the 2nd time I've had this happen. I will not use Uhaul again.

Ethan G. 
Clasificación:
3.0

Vicky told me that she would give me a 15 foot unit for the same price as a 10 foot as she had 3 in stock. She quoted me $1,384. I told the other worker on Friday that I still would rather have the 10 footer. When I went to pay on Saturday he only charged me $1,291. It appears that Vicky was going to actually charge me full price for the 15 footer rather than give me the 10 footer price. Also, the unit I rented had a broken wiper blade which I had to replace on Sunday.

THOMAS D. 
Clasificación:
5.0

U haul, the location where i rented from, Yankton S.D. was very easy to work with, very helpful as i was a first time user/renter. i would with out a doubt recommed this company to everyone....EVERYONE....

STUART J R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey D. 
Clasificación:
5.0

Everything worked out fantastic. We maybe should have got a bigger one especially since a king size mattress doesn't really fit in a 5' trailer but since we used a pickup we were good.

Donald K. 
No se han enviado comentarios para esta ubicación.

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