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Sally Gerald Heilinger
Customer Reviews for Pacific Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service. Equipment was clean and reliable.
Michael DeLayCurtis was VERY helpful, and the location is very clean and tidy. Thank you Curtis!
Charles BondOver all very unorganized.. with 3-4 changes along the way, length of rental time, mileage costs, drop off location changes… unprofessional rental agent. Couldn’t figure out how things worked for the rental.. Very disappointed
raymond bishopNo improvements necessary
Jeffery RobertsonEverything went smoothly.
Mark McLeanKeep up the great customer service! Thank you so much.
Antonio PachecoKurtis and Diane are great at Pacific Storage
Ronnie LivingstonEasy and great people to work with.
Joshua CarterEmily was very helpful and professional. Our 2nd time using Pacific and will do so again!
jon westerlundThe best truck to rent.cheaper than a car!!!
Walt BaileyYour front desk people were the nicest, most helpful individuals I have ever rented from. Customer service was fabulous!
Carrie WestoverDiane runs a tight ship. She is wonderful to work with. I go back again and again. I highly recommend her.
Janet Anspach-RickeyOutstanding service and hassel-free rental and return. thanks. !
Craig CuppThe woman at the counter was very friendly and a great help.
Lisa De GraafMs Boyer was great to work with. I appreciated her personable service.
SCOTT PARKEverything was great and the clerk was helpful.
Annette ToroDiane, the store manager was very helpful and solved any scheduling conundrums I had. I only wish this location had 5x8 trailers.
Cindy SnodgrassIt was a great rental experience! The staff were helpful and pleasant to work with!
Ed AndrewsHad another good experience with U-Haul. The last time I used a U-Haul truck rental was March 2020.
Benjamin RoehrThe usual Email from UHaul to customer not sent after reservation made by phone to national UHaul staff even though person stated she would do so . This was not the local UHaul staff error.
David SwiftConvenient and friendly return.
Richard ReidThe team here at Pacific Storage and U-Haul are fantastic! Diane and Kimberly both have helped me there and both are very friendly, professional, and truly provide superb customer service.
Lee MarvinNever let Diane leave!
ROGER ARMSTRONGThe location did a great job. My experience was adequate at best due to corporate policies that wouldn't allow the location to supply basic customer service. I had a similar experience in April this year. When I have the means to spend more in my budget, I'll use Penske or some other rental company. If anyone is open to hearing my experience to make improvements, I'm open to offering honest, but constructive feedback respectfully. Jenny 714-493-1043
Jennifer HamrickDiane was a joy to work with there in spite of all the stress that our family was dealing with that day. Her middle name is probably customer service and her smile throughout the check-out and check-in process made it all the much better for us. She was such a blessing to our family!
Lee MarvinDiana is the best
Ryan DennyGreat customer service by Diane. Van was clean and ready to go. It was easy to load from both the side and back doors. Recommend you fix the loose driver door seal that is coming unfastened from the plastic clips at the bottom. I tried but may need a special tool to remove and reinstall the clips before attaching to door frame. Thank you Karl Jensen
Karl JensenKeep doing what you are doing.
Dennis WhiteNot the location I wanted, but staff here was super friendly and efficient. In and out in no time.
Maureen KwolekThe attendant was rude and unhelpful. Seemed irritated when I asked questions to include me asking about the "Check Engine" light being on to which he responded "maybe if you read the description you'd know it's the O2 sensor" however the "Check Engine" light was also not even in the description of the vehicle.
Nathan ThornberConvenient location was main factor. Employee was not flexible, at all. Total disregard for customer service by using U-Haul. I found this to be very frustrating and upsetting as I had better experiences years ago.
Theodore LoweFlawless transaction
Dan Minjares16 lbs of pressure on the passenger side when it needed 60 to 70. We paid to have it filled with air. Not an expensive problem but shouldn’t be our expense
Joshua MillerIt was easy to get the order completed online and easy to pickup. Return I got was also easy. I will rent from this location again. Thank you
Marne ConnellThank you for everything
SHERICA TERRELLNOTHING! Thoughtful, helpful, courteous and kind individuals.
ena ramiPerfect, Diane makes it all go smoothly. we are repeat customers and would recommend in a second.
Edgar SanchezDiane was friendly and helpful. We will go back and recommend to others.
Joseph BurgessService was great.
Daniel RandallRenting from here always
Julie NewmanEverything went well!
Jeffrey ReedGreat location with easy access and wonderful people to work with
Barbara HallThe manager was very professional and great to work with.
Troy WilliamsThe staff was more than helpful, it was a pleasant experience. I would recommend this location to anyone.
Josh WoodfieldProfessional, friendly, extremely helpful. Moving is not fun, but the staff alleviates a lot of pain.
JOSEPH ELLISNothing
CRYSTAL YOUNGWas a easy experience will rent from them again. I bought large items from Lowe’s down the street so very easy to get to. I felt my car was safe with the gated area which I was happy to see.
Elizabeth RockDiane at the office was amazingly helpful. She’s very pleasant to work with. The entire experience went well from beginning to end. Thank you!
cynthia laskowskiRandomly inspect your vehicles. The right brake light was very dim when using the turn signal.
Joseph KazarVery nice helpful people answering the phone and checking out the equipment.
JAMES NALLGreat customer service, very friendly and kind. I definitely recommend this location. Thank you
Harry KalilikaneVery easy dropoff.
MELODY KEGLEYExcellent customer service!! The employee there when I picked up the truck was phenomenal and a pleasure to interact with and the employee there when We returned it was also very polite and pleasant!!
LORI GRANVery pleasant person.
EDWARDLLOYD DUBOISDiane is Awesome
Robert Reemts