El cliente no dejó un comentario.VINITHREDDY S.
Customer Reviews for Outbox Self Storage
(Distribuidor de U-Haul del vecindario)
Charlotte, NC 28217
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes a sábado:
9 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
11 a. m. - 3 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nothing to do with location. But i must put on the record that i made my reservation for a different location so that i could pick up at 7am but on the night before i received a voicemail that i would have to pick it up in the Clanton road location which was a little further away for me not a big deal. However the big deal was that i wasn't properly informed that that location didn't open until 9am so for me to get to the location at 7am to find out that they didn't open until 9am is not acceptable and to be only offered $50 dollars for such a huge inconvenience makes it worst. seeing that i lost $500 for your last minute switch, which i never agreed to and it would seem that if you never actually reached me you should have never taken it upon yourselves to just change it especially when you could have just had someone drive the truck to my reserved location a few miles away in the same city. That is absolutely unacceptable !!!!Robert M.
The truck smelled and wasn't very clean, but overall it was a pleasant experience and the owner was very kind and accommodating.Danielle N.
Continue to be kind with a smile.Crystal P.
El cliente no dejó un comentario.RICHARD S.
Dennis, the manager gave us awesome customer service. We had a bad experience with Budget not once, but twice and we were in a real bind, but Dennis went above and beyond to help us get on the road. Would recommend this location to anyone and tell everyone to stay away from the local Budget rental! Thanks for you kindness Dennis!Anthony B.
Attendant saved a parking pass for me ru retrieve as I had forgotten it in the truck. ¡Gracias!ANNETTE F.
El cliente no dejó un comentario.Madison R.
El cliente no dejó un comentario.Larry K.
El cliente no dejó un comentario.TERRI H.
El cliente no dejó un comentario.Alicia B.
El cliente no dejó un comentario.JONATHAN Z.
El cliente no dejó un comentario.Hunter M.
El cliente no dejó un comentario.Kimberly T.
Realistically will not be using uhaul again. It's unacceptable to call a customer the day before a one way rental which was made a month in advance and then tell me the truck is unavailable. I was then called back and told the truck would available, but when I arrived the truck on-site was smaller than what was reserved. They then proceeded to charge for the larger truck that was originally reserved. Also, the furniture dolly was unavailable on arrival and was told I could purchase them for $25 if needed rather than renting. Overall, I had an unpleasant experience that made moving to a new city much more stressful than anticipated.Brendon L.
The lady at the drop off did a good job telling me what to do in order to drop it off, off hours.David R.
Ake sure that the contract is correct because my milage was included in the rental but being charged for it and it's not fairErnest I.
El cliente no dejó un comentario.Warren T.
Closed during the middle of the day. Made you turn in the rental yourself.Benjamin W.
El cliente no dejó un comentario.Nicholas G.
El cliente no dejó un comentario.James A.
Have the truck on timeNicole R.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.Parker G.
No personnel on site during the listed hours of operation.BRET W.
El cliente no dejó un comentario.Warren T.
The CSR were very professional in the midst of a surprise rental.Susan B.
Everything was exactly right. Representative that worked with me upon arrival was efficient, courteous, knowledgeable, and went outside with me to make sure everything was set p correctly. Return via the app was easy as well.Leo P.
Thank your team for all the supportReginald K.
Nothing to improve on at this particular location. They're so helpful, organized and professional!!!Edna M.
The truck sizes are deceiving - we rented a 15 foot truck which is what we usually rent at Budget and realized that the uhaul truck is actually only 12' with a moms carriage so you lose a ton of space. We were not able to move all of our stuff in the truck which we hired movers to load and had to load our own cars and take multiple trips to complete the move. The trucks should be labeled as 12' with a moms carriage, not 15'.Joshua K.
Reserved and paid for pads and dolly, neither were provided.Tom H.
Thanks! Great work!Vadym U.
The after hours pick up and drop off was the worse and most confusing process ever. My husband and I are both tech savvy people and we had the hardest time checking out the uhaul van and then checking it back in. Uhaul needs to do better with their after hours process.Jessie-Kate P.
El cliente no dejó un comentario.Alvaro A.
Best customer service!Myshakia M.
El cliente no dejó un comentario.Julie S.
Not only did I have to unhook the trailer myself, there would have been a $20 convenience fee if i wanted to drop it off outside of business hours. Dropping it off the night before would have been very helpful. How difficult would it have really been for an employee to check it in when they opened?Derek D.
El cliente no dejó un comentario.Brandon H.
The location was great and the vehicle was great. However, the website and technology portion for U-Haul was awful. nothing worked. I signed up for the self service to get the vehicle at 0800 and was not able to get it until 0900 r/t the website,Mary M.
El cliente no dejó un comentario.Christian S.
Service at the location was quick and helpful - my only problems were with the app/technologySean G.
New facility - great staff and goid location. Agent got the number off the trailer and met me outside as I parked. Great service! Fast and Easy check out.Marjorie B.
El cliente no dejó un comentario.Sarah R.
FIRE KHAI AND JENNIFER. THEY THINK U-HAUL COMPANY IS A JOKE AND LIKE TO PLAY PHONE GAMES AND HARASS CUSTOMERS. LAZY, UNPROFESSIONAL AND RUDE. LISTEN TO THE TAPES OF KHAI HANGING UP ON ME TWICE AND SHOUTING AND SPEAKING OVER ME !WILLIAM D.
Everything was great! Brittany was very helpful in making sure we had everything we needed. Will definitely use this location again.Rachel S.
Truck had left over equipment in the cargo area that I did not rent and I was charged for some of it (later credited for it). Not a real problem, just took needed space. Overall, location was easy to work with and very convenient.Timothy M.
Everything was greatTanya T.
Excellent process. The staff was very friendly and helpful.Eric O.
El cliente no dejó un comentario.Andrew S.
El cliente no dejó un comentario.Abigail C.
Dropped off with self turn-in on phone Very easy to useMELANEE V.
El cliente no dejó un comentario.Brett S.
El cliente no dejó un comentario.LEAH W.
the gentleman in the office was very helpful. i was not familiar with the new uhaul app & he was helped me with checking in my rental truck. the location was easy to find & clean.Vivencio A.
El cliente no dejó un comentario.Jerry M.
This location was amazing and what I would expect of U-Haul. It was a seamless experience and it was clean and comfortable. The woman helping was incredible too.Parker M.
Charged me twice.Layla R.
I paid for a furniture dolly and it was not on my uhaul truck.Colby P.
El cliente no dejó un comentario.Gary G.
The person was 25 late from opening upMichael G.
El cliente no dejó un comentario.ALLEN D.
El cliente no dejó un comentario.David F.
The whole after hours drop off process was difficult. After getting there, and then having to figure out how to upload pictures of a U-Haul trailer.RANDALWADE T.
Staff was very friendly and knowledgeable. I will certainly use location over other I have dealt with in the pass.THOMAS L.
Virtual drop off was greatARTHUR P.
The location was great. The toll free number was completely useless, unprofessional and dismissive. Had no information or answers or concerns about the gas availability issues in the southeast after the Colonial Pipeline shutdown. Really hate to see the central infrastructure let down the franchisees.Katherine A.
El cliente no dejó un comentario.ADRIAN B.
El cliente no dejó un comentario.Nicholas M.
The van was dirty when I picked it up - I had to sweep it out before using. I picked up the van at 3:30 for 4 hours and they charged me $20 for after hours drop off which was never mentioned from the start or i wouldn't have done that time period.Anna H.
El cliente no dejó un comentario.Gladys W.
El cliente no dejó un comentario.Allston H.
El cliente no dejó un comentario.LINDA V.
El cliente no dejó un comentario.Sonya K.
Very friendly staffJOYCE BIN-HONG S.
Instructions and pictures shown were confusing and it was not clear when I would get the lock box code for the truck. I had to chat live to figure out next steps before i pressed continue. Also, the mobile app has location service problems even though it had all the right permissions.Ayush B.
Service was excellent.. maybe because it was a private owned ... but over all great service...Saint S.
Was very helpful and fast with serviceDerek C.
El cliente no dejó un comentario.Aaron M.
El cliente no dejó un comentario.Kristen I.
El cliente no dejó un comentario.ELGIN R.
The employee checking us in was very helpful and friendly. I think he name was Brittanyemily W.
This was the best experience I've ever had with U-Haul, thanks to Dennis at the Clanton Rd location. I've had multiple AWFUL experiences with Uhaul the past (South blvd each time) and was frankly dreading having to go through this again. On our moving day this week, we had to leave the South blvd location as nothing was ready when we arrived and truly horrible customer service. Thankfully we drove past the Clanton Rd. location & Dennis made everything so simple and pleasant. It was night and day from the other ones I've been to. Thank you so much Dennis. People who care and want to help make all the difference. What a genuinely nice human being. We will to U-Haul again specifically because of Dennis. Gracias.Stephanie H.
El cliente no dejó un comentario.ANDREW P.
They called us the night before and had to change the time our truck would be picked up despite the guarantee. The truck was in very poor condition and when we told the representative he told us â€œit'd be fineâ€. The truck was overheating frequently and we were concerned about serious damage to the truck and it possibly breaking down. He did not seem to share the same concerns.James O.
Was supposed to get a 15 ft truck and when we went to pick it up, they changed it to a 26 ft truck - way too big for city driving/our needs. They resolved it and we got a cargo van instead but it was a hassle.KAREN B.
El cliente no dejó un comentario.Steven H.
I originally ordered a 10â€ box truck however a representative from Uhaul reached out and upgraded me to a 15â€ truck but at the same rate as the 10â€. However when i went to puck up my truck i was charged for the 15â€ rate, there was less than 1/8 tank of gas left in the tank. I was charged extra for a truck i didnt want, with no gas and now im being charged an additional $23 on top of everything.Casey C.
El cliente no dejó un comentario.Jennifer F.
Boxes for wet, product got wetBEVAN M.
El cliente no dejó un comentario.James S.
One chain is missing, maintenance of equipment is imperative.roel P.
El cliente no dejó un comentario.latonya M.
El cliente no dejó un comentario.eryn F.
El cliente no dejó un comentario.Madeline C.
Love this place. It's my go to for quick service and rentals for the small business I work for.Christopher A.
El cliente no dejó un comentario.Emily S.
El cliente no dejó un comentario.JOE P.