Customer Reviews for Outbox Self Storage
(Distribuidor de U-Haul del vecindario)

380 comentarios

200 Clanton Rd   Charlotte, NC 28217

(704) 537-8837

Horarios de la ubicación

  • Lunes - Viernes:
    9 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
  • Sábado:
    9 a. m. - 1 p. m. / 2 p. m. - 4 p. m.
  • Domingo:
    11 a. m. - 2  p. m.

Servicios en esta ubicación:

Contáctanos

(704) 537-8837

200 Clanton Rd
Charlotte, NC 28217

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes - Viernes:
    9 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
  • Sábado:
    9 a. m. - 1 p. m. / 2 p. m. - 4 p. m.
  • Domingo:
    11 a. m. - 2  p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad M. 
Clasificación:
5.0

Easy transaction. Will use this location again.

James E. 
Clasificación:
5.0

Great Customer Service!!

Alfreda T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Florence C. 
Clasificación:
5.0

No odometer in truck so I was charged for 50 miles but I only drove 15-20 miles. The self check out app would not let n Me get past of pedometer statement. I was charged $20 more than I should have been

Scott F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicky F. 
Clasificación:
5.0

Yes, the young man saw me pull up he came outside. Guided me into a parking space, assisted with unhitching and after inspecting the trailer thanked me and I was on my way.

Sisinio T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
3.0

My truck leaked and ruined an expensive mattress. I was told by the manager he “could do nothing about” despite agreeing water had leaked Into the truck. Instead he told me that the trucks (were water resistant not water proof!” I will have to think long and hard if I am ever to use UHaul again if this is how they allow franchises deal with customer complaints.

Andrew V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosemary R. 
Clasificación:
1.0

The lady did not know what she was doing. She didn't know how to hook up the car carrier….I had to do it and hope I did it correctly. God forbid the trailer came disconnected, that would have been on Uhaul.

Nicholas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW S. 
Clasificación:
4.0

The return process was atrocious. The web-return process failed after I took a photo of the mileage. It was also difficult to indicate the return fuel level other than 1/4 of a tank. I had to spend over 25 minutes on a phone call to complain about the return. Charging a $20 "convenience fee" to unlock a truck to record the mileage and fuel level is absurd. Do you hate your customers?

Steven G. 
Clasificación:
5.0

Very happy with experience

Derrick N. 
Clasificación:
4.0

I have no complaints

WILDEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pertrina A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNIE N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
4.0

Very professional, and informative. everything was great. Gracias.

BRENDA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

Not sure if they're supposed to be like this, but the dashboard lights weren't working. At night, I couldn't tell how fast I was going or what gear I was in. Also, a decal mentioned a parking brake, but I never did find it.

Ian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neale J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal H. 
Clasificación:
5.0

Our rental was clean and well maintained in appearance, but the inside smelled like cigarettes. The rental process was really easy and I loved that this location is next to a cheaper gas station.

Scott K. 
Clasificación:
3.0

Truck was a dirty mess. Old makeup foundation and a vape in the door, looked like it hadn't been cleaned in a long time. Also stuck on food in the seats.

Paige F. 
Clasificación:
5.0

List the tow ball size for the trailer

Harry P. 
Clasificación:
3.0

Fast, in and out and the return was fast as well... Gracias

NED J. 
Clasificación:
4.0

Nothing really

Tarveine S. 
Clasificación:
5.0

Dee at this Location is awesome....very nice and professional.

Preston N. 
Clasificación:
5.0

El cliente no dejó un comentario.

talton S. 
Clasificación:
5.0

What a difference

Tammy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet J. 
Clasificación:
3.0

The opening hours should be the same as those at South boulevard which would be 7:30 in the morning.

Edward N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Juan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

Great location, friendly staff. I will use this site again.

JACK M. 
Clasificación:
5.0

Allowing customers to rent one way for a shorter term at a lower rate. I was charged an amount for set days but didn't need it for the additional day. I wasn't offer a discount or anything.

TIARA L. 
Clasificación:
5.0

For the online check in, provide many of the required items (contact name, passport, driver license, etc) at the time of order (or night before). It took a long time and was unnecessary as we were waiting next to the van ready to roll.

Tyler R. 
Clasificación:
4.0

The approval process for picking up the truck took a little longer than anticipated.

Shelbi F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessalynn B. 
Clasificación:
2.0

Was never able to get in contact with store. They won't answer the phone and was closed during the day when I dropped it off

Roberto C. 
Clasificación:
5.0

Nobody wants to drive a truck 8 hours with a large spider crack that takes up 2 sq ft of the center of the windshield. Your communication time to get back to worrying customers is shakeup at best. However your price difference was awesome. I owned a commercial moving company for 17 years and it was difficult to understand why you would have such a difficult time tying off the load (no hooks-no belt type connection ) on a new truck with 3700 miles on it. Thanks for the opportunity to do the easiest job in the world (critic) I did it for you and I'D use you again only because I know WTF I'm doing

Donald D. 
Clasificación:
4.0

Just one glitch. A lock was left on the roll up door and the only key I received was the truck key. So I had to return to the location to get it taken off. They had the key and removed it. It just cost me time and mileage to get the lock removed. The lady there told me she would give me a discount for my trouble but I don't think it ever happened. I do feel that a discount would be in order.

Terry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Idee S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth B. 
Clasificación:
5.0

Everything was excellent thank you for making my moving easy and simple

Udilfido M. 
Clasificación:
4.0

El cliente no dejó un comentario.

VINITHREDDY S. 
Clasificación:
4.0

Nothing to do with location. But i must put on the record that i made my reservation for a different location so that i could pick up at 7am but on the night before i received a voicemail that i would have to pick it up in the Clanton road location which was a little further away for me not a big deal. However the big deal was that i wasn't properly informed that that location didn't open until 9am so for me to get to the location at 7am to find out that they didn't open until 9am is not acceptable and to be only offered $50 dollars for such a huge inconvenience makes it worst. seeing that i lost $500 for your last minute switch, which i never agreed to and it would seem that if you never actually reached me you should have never taken it upon yourselves to just change it especially when you could have just had someone drive the truck to my reserved location a few miles away in the same city. That is absolutely unacceptable !!!!

Robert M. 
Clasificación:
5.0

The truck smelled and wasn't very clean, but overall it was a pleasant experience and the owner was very kind and accommodating.

Danielle N. 
Clasificación:
5.0

Continue to be kind with a smile.

Crystal P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

Dennis, the manager gave us awesome customer service. We had a bad experience with Budget not once, but twice and we were in a real bind, but Dennis went above and beyond to help us get on the road. Would recommend this location to anyone and tell everyone to stay away from the local Budget rental! Thanks for you kindness Dennis!

Anthony B. 
Clasificación:
5.0

Attendant saved a parking pass for me ru retrieve as I had forgotten it in the truck. ¡Gracias!

ANNETTE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madison R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRI H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hunter M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly T. 
Clasificación:
2.0

Realistically will not be using uhaul again. It's unacceptable to call a customer the day before a one way rental which was made a month in advance and then tell me the truck is unavailable. I was then called back and told the truck would available, but when I arrived the truck on-site was smaller than what was reserved. They then proceeded to charge for the larger truck that was originally reserved. Also, the furniture dolly was unavailable on arrival and was told I could purchase them for $25 if needed rather than renting. Overall, I had an unpleasant experience that made moving to a new city much more stressful than anticipated.

Brendon L. 
Clasificación:
4.0

The lady at the drop off did a good job telling me what to do in order to drop it off, off hours.

David R. 
Clasificación:
3.0

Ake sure that the contract is correct because my milage was included in the rental but being charged for it and it's not fair

Ernest I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren T. 
Clasificación:
2.0

Closed during the middle of the day. Made you turn in the rental yourself.

Benjamin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

¡Gracias!

STEPHEN J. 
Clasificación:
1.0

Have the truck on time

Nicole R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Parker G. 
Clasificación:
1.0

No personnel on site during the listed hours of operation.

BRET W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren T. 
Clasificación:
4.0

The CSR were very professional in the midst of a surprise rental.

Susan B. 
Clasificación:
5.0

Everything was exactly right. Representative that worked with me upon arrival was efficient, courteous, knowledgeable, and went outside with me to make sure everything was set p correctly. Return via the app was easy as well.

Leo P. 
Clasificación:
5.0

Thank your team for all the support

Reginald K. 
Clasificación:
5.0

Nothing to improve on at this particular location. They're so helpful, organized and professional!!!

Edna M. 
Clasificación:
3.0

The truck sizes are deceiving - we rented a 15 foot truck which is what we usually rent at Budget and realized that the uhaul truck is actually only 12' with a moms carriage so you lose a ton of space. We were not able to move all of our stuff in the truck which we hired movers to load and had to load our own cars and take multiple trips to complete the move. The trucks should be labeled as 12' with a moms carriage, not 15'.

Joshua K. 
Clasificación:
1.0

Reserved and paid for pads and dolly, neither were provided.

Tom H. 
Clasificación:
5.0

Thanks! Great work!

Vadym U. 
Clasificación:
2.0

The after hours pick up and drop off was the worse and most confusing process ever. My husband and I are both tech savvy people and we had the hardest time checking out the uhaul van and then checking it back in. Uhaul needs to do better with their after hours process.

Jessie-Kate P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvaro A. 
Clasificación:
5.0

Best customer service!

Myshakia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie S. 
Clasificación:
2.0

Not only did I have to unhook the trailer myself, there would have been a $20 convenience fee if i wanted to drop it off outside of business hours. Dropping it off the night before would have been very helpful. How difficult would it have really been for an employee to check it in when they opened?

Derek D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon H. 
Clasificación:
5.0

The location was great and the vehicle was great. However, the website and technology portion for U-Haul was awful. nothing worked. I signed up for the self service to get the vehicle at 0800 and was not able to get it until 0900 r/t the website,

Mary M. 
No se han enviado comentarios para esta ubicación.

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