Customer Reviews for Outbox Self Storage
(U-Haul Neighborhood Dealer)

698 comentarios

200 Clanton Rd   Charlotte, NC 28217

(704) 537-8837

Horario de oficina

  • Lunes - Viernes:
    9 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
  • Sábado:
    9 a. m. - 1 p. m. / 2 p. m. - 4 p. m.
  • Domingo:
    10 a. m. - 1 p. m. / 2 p. m. - 4 p. m.
Horario especial
  • 11/28/2024: cerrado
  • 11/29/2024: cerrado
  • 12/24/2024: cerrado
  • 12/25/2024: cerrado
  • 12/26/2024: cerrado
  • 12/31/2024: cerrado

Mostrar todos los horarios

Servicios en esta ubicación:

Contáctanos

(704) 537-8837

200 Clanton Rd
Charlotte, NC 28217

Servicios en esta ubicación:

Horario de oficina

  • Lunes - Viernes:
    9 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
  • Sábado:
    9 a. m. - 1 p. m. / 2 p. m. - 4 p. m.
  • Domingo:
    10 a. m. - 1 p. m. / 2 p. m. - 4 p. m.
Horario especial
  • 11/28/2024: cerrado
  • 11/29/2024: cerrado
  • 12/24/2024: cerrado
  • 12/25/2024: cerrado
  • 12/26/2024: cerrado
  • 12/31/2024: cerrado

Mostrar todos los horarios

  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

Was not given a lock for the uhaul, but luckily I had one. The past uhauls I've had supplied locks but not this time.

Matthew K 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS K 
Clasificación:
4.0

Why a fee for dropping off?

KENNETH R 
Clasificación:
5.0

My reservation was changed to a different location than I specified, but everything else was better than expected!

DEREK H 
Clasificación:
5.0

Inside cabinet had a musty smell and seriously out of line in the front.

VENESSA S 
Clasificación:
3.0

The truck runs horrible

CHARLES D 
Clasificación:
5.0

Great facility, attendant very knowledgeable & helpful.

KEITH B 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH H 
Clasificación:
5.0

Online return process is not easy to locate on your website

HENRY W 
Clasificación:
5.0

Extremely efficient and helpful.

KEVIN S 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregg H 
Clasificación:
3.0

REALLY unhappy that I didn't find out from UHaul until the time I arrived to pick up the truck that it needed me to give them someone's name to call to verify I am who I say I am. SUCH baloney that I wasn't warned, when I just moved to North Carolina from Arizona, and almost everyone I know was still asleep at 6:00 MST. I know two people in North Carolina. Fortunately I reached one of them. This will change, in the future, my using UHaul as my default truck rental.

Deborah B 
Clasificación:
5.0

Overall the rental was good however when we encountered rain the right hand side windshield wiper broke and could not be used nor fixed. We therefore only had one wiper work while we drove more than 4 hours through the rain.

AMHLAOIBH L 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH D 
Clasificación:
1.0

The worker that was there today was really rude use inappropriate language towards me and said he won't get fired because i said I'm reporting him and he said f*** the customers. Never had no problems before when i came here until i met him because i got change a fee i never been charged before and they didn't tell me to check in on my phone when i dropped it off and got charged a 20 fee and that's all i was asking him about.

CIERA P 
Clasificación:
4.0

Truck had 150,000 miles, was bashed up all over not clean inside low on power and I got charged $20 for bringing it back two hours early. An after hours fee? Penske next time!

JAMES L 
Clasificación:
5.0

Nothing, the employee at this location was excellent in making sure our needs were met and we received the equipment we asked for.

SUSAN L 
Clasificación:
5.0

El cliente no dejó un comentario.

Noah A 
Clasificación:
5.0

Great customer service!

MADISON P 
Clasificación:
5.0

These guys were super friendly and helpful

Mark F 
Clasificación:
4.0

We traveled at night and some of the lights weren’t operable.

Kevin W 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudio B 
Clasificación:
1.0

The truck door broke halfway closed so we had to sit with the truck door halfway open for 4 hours before it got 'fixed' and then we finished moving in the pouring rain. The fix was cutting the cables and I had a 24 local rental so it was miserable

LOUIS S 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL E 
Clasificación:
5.0

Nada

ANTONIO C 
Clasificación:
5.0

The location was wonderful but I think uhaul's prices in general are rough. Charging per mile takes a huge toll on pricing and adds up fast

ALYSSA H 
Clasificación:
5.0

El cliente no dejó un comentario.

DARCELL M 
Clasificación:
3.0

Better communication. I wish that I could at least get back a part of my money. I was sent to one place that was open but no one was there. Computers on, the sign said "closed" "Back at 4pm." My appointment was for 2:15pm. It was just a mess!

NAOMI B 
Clasificación:
2.0

engine light on, truck had mud all over the floor. we had to pressure wash the truck out before we could load . office was closed early on the monday we returned the truck. not a good experience! failed to meet the the very minimum of expectons. to the point where I expect a refund for having to clean out the truck before I was able to use it.

Michael S 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R 
Clasificación:
5.0

Staff was extremely helpful as well!

Kate B 
Clasificación:
5.0

The office guy was very nice and helpful!

STARR I 
Clasificación:
3.0

El cliente no dejó un comentario.

THOMAS G 
Clasificación:
5.0

Same as pick up- the gents working at drop off were great

Joseph D 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMERON M 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor M 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUGLAS R 
Clasificación:
5.0

Excellent service

KEYAN D 
Clasificación:
4.0

Returning the truck was a simple drop-off, after hours.

KEVIN W 
Clasificación:
5.0

The man that received the truck was very kind and helpful. He responded quickly and asked about my experience. He actually told me I put too much gas in it when I brought back. Would recommend this location!

SHAY C 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben F 
Clasificación:
1.0

El cliente no dejó un comentario.

Lisa G 
Clasificación:
5.0

Dropoff was easy and fast.

MEREDITH R 
Clasificación:
2.0

Nothing that we requested was in the truck. There was no furniture pads, no dolly, and no hand truck. We received a text at 5 pm the night before saying the dolly wasn't available, but nothing about the other equipment and it was too late at that point to get to another site to rent a dolly.

Peter D 
Clasificación:
5.0

This is the best location I have ever used. And I rent UHaul many times a year!

HAOYANG L 
Clasificación:
5.0

El cliente no dejó un comentario.

Cole S 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanji W 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew W 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG B 
Clasificación:
5.0

El cliente no dejó un comentario.

james j 
Clasificación:
3.0

Got the truck with only a half a tank of gas. Was charged for a fill up for $52. of gas when we returned the truck.Talked with 3 different people to get this charge removed. Just called customer service again a the charge is still there. A photo of was also summited. I think it's sad when customer service can't even help us out Just dropped the keys in a drop box-all personal were busy.

Catherine A 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul J 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelli K 
Clasificación:
5.0

Atendimento rápido, equipamentos em excelente estado

Edmar A 
Clasificación:
5.0

Nothing wrong with drop-off.

Darcy S 
Clasificación:
5.0

Friendly and informative employees. Clear instructions and relevant information was given. I Definitely plan to return to this location

Greta C 
Clasificación:
5.0

Nice and clean location. Staff is very friendly and helpful! Much better than my last experience elsewhere.

HAOYANG L 
Clasificación:
3.0

Charged me for gas that was not in the vehicle when picked up. Proof can be provided

JARON J 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan G 
Clasificación:
5.0

El cliente no dejó un comentario.

larry t 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel S 
Clasificación:
5.0

I have rented from several UHaul locations and this was by far the best experience. Professional and courteous whereas other locations have been rude and careless. I will only use this location in the future.,

RICHARD L 
Clasificación:
5.0

The associate that helped me was very friendly and professional.

Antonio L 
Clasificación:
4.0

When picking up our 15' truck we were told it was a "recovered" vehicle and we would need to fill it with gas because it had little to none. He explained what recovered meant. That was the most absurd thing I had heard. Why should that be our responsibility? They knew the truck needed gas, they should have gassed it up.

Ann M 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith G 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna D 
Clasificación:
5.0

Ecxellent service, everything clean and the personal supper efficient.

Carina B 
Clasificación:
5.0

El cliente no dejó un comentario.

jimmy w 
Clasificación:
5.0

Great to have help in getting the right setup to connect the trailer. Easy return, too!

John R 
Clasificación:
3.0

I'm glad that I checked the mileage and gas tank level before I left. The mileage and gas tank level was wrong.

Kevin T 
Clasificación:
5.0

El cliente no dejó un comentario.

David W 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT A 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick A 
Clasificación:
5.0

Very friendly staff. No issues at all.

Gregory B 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda M 
Clasificación:
5.0

Air conditioning was not working and it was a hot day.

Chad P 
Clasificación:
5.0

The associate was kind and profession. The experience was fast and smooth.

shannon k 
Clasificación:
5.0

The customer service at this pick-up location was outstanding! So so helpful and very nice; went above and beyond to help me get all the right equipment for my move.

LENA A 
Clasificación:
5.0

I did not receive my refund for fewer miles traveled from what I can see. Please make sure you walk to the truck and receive a written receipt from the staff. It was raining and I did not want to make him walk outside.

Pamela F 
Clasificación:
5.0

El cliente no dejó un comentario.

davvid h 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C 
Clasificación:
5.0

El cliente no dejó un comentario.

Alisha W 
Clasificación:
3.0

Couldn’t get in truck when parked, all at 1/4 tank of gas or lower.

Mark E 
Clasificación:
5.0

Everything was excellent !!!

Jakela T 
Clasificación:
5.0

Great experience...fast and easy.

Evan D 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex H 
Clasificación:
5.0

El cliente no dejó un comentario.

KURT S 
Clasificación:
5.0

Engine light was on and no ramp had to pick up a washer and dryer

Regina P 
Clasificación:
5.0

El cliente no dejó un comentario.

Huey M 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashar K 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren S 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia Y 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly c 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy d 
Clasificación:
5.0

El cliente no dejó un comentario.

Braden K 
Clasificación:
5.0

El cliente no dejó un comentario.

John W 
Clasificación:
5.0

El cliente no dejó un comentario.

XIOMARA O 
Clasificación:
1.0

Bag was broken in the truck and communication was beyond poor from the online price and in person

Bellamy Z 
Clasificación:
5.0

The experience was very good. No complaints. Thank you

alice a 
No se han enviado comentarios para esta ubicación.

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