Customer Reviews for Our Country Store
(U-Haul Neighborhood Dealer)

1,004 reviews

985 Old Rosman Hwy   Brevard, NC 28712

(828) 862-8851

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(828) 862-8851

985 Old Rosman Hwy
Brevard, NC 28712

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Easy in. Easy out. Friendly office.

Patricia L 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

This Rental trailer caused several thousand dollars of damage to my truck transmission, delayed our travels and caused us to have to rent a Truck in order to finish our delivery. The Trailer had something wrong with it that caused a pulling and jerking behind the truck. It was not readily apparent that the problem was with the trailer until we took our truck to a repair shop and tried to return the trailer with another truck. ONce we hooked up the trailer to another truck, it became apparent that the main issue was the trailer. When I called to return the trailer to the Prattville Al. location instead of the New Orleans Location, I was informed there would be an additional fee to do so since I was choosing to drop off at another location than previously designated.

Mike M 
Rating:
5.0

Customer did not leave a comment.

David N 
Rating:
4.0

Customer did not leave a comment.

Charles C 
Rating:
5.0

Customer did not leave a comment.

Sam B 
Rating:
4.0

This particular drop off location was somewhat of a trek…usually there is availability closer to our destination. Overall experience with UHaul has been excellent and consistent. We have been customers and steady users for years and years.

Lawrence K 
Rating:
5.0

Nice family business. Friendly people!

Terry S 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
5.0

Customer did not leave a comment.

Dino M 
Rating:
5.0

Very pleasant transaction

TIMOTHY M 
Rating:
5.0

the people was very pleasant to work with

Janice C 
Rating:
5.0

Customer did not leave a comment.

Eddie T 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
4.0

Customer did not leave a comment.

john m 
Rating:
4.0

Customer did not leave a comment.

Donna E 
Rating:
5.0

Everything was excellent.

Nelson C 
Rating:
5.0

A great experience with this family-owned business.

Mark E 
Rating:
5.0

Customer did not leave a comment.

Ashley S 
Rating:
5.0

The other UHaul locations in Brevard would not let me return the rental to them. They said they only take trucks. That made it inconvenient to have to drive out to Rosman or Hendersonville to drop off the trailer.

Bruce D 
Rating:
5.0

Customer did not leave a comment.

Lorinda R 
Rating:
5.0

Customer did not leave a comment.

Dan C 
Rating:
4.0

The pick up location was great for us, but probably not for everyone. The trailer itself was in very poor condition cosmetically, and the overhead door was very difficult to operate, due to advanced wear. This was without doubt the worst – condition trailer we have ever rented from U-Haul or anyone else for that matter. It’s not the fault of the folks at the pick up location. It appears that U-Haul just isn’t keeping their equipment up to snuff anymore.

Daniel S 
Rating:
5.0

Customer did not leave a comment.

Rick W 
Rating:
5.0

Great people, helpful and friendly.

Tim F 
Rating:
5.0

Customer did not leave a comment.

Ron B 
Rating:
5.0

Customer did not leave a comment.

Douglas B 
Rating:
5.0

Easy and quick transaction.

Molly C 
Rating:
5.0

This location was great. However, this was the third location I was at that morning. I had made a reservation at the Firehouse Towing, Brevard NC location for 9:30 am, but they were not open and had not called me, so I could plan ahead and use somewhere else. When I called Uhaul, all the computers were down. Ultimately, I was put two hours behind, and had to drive 20 miles extra to get the trailer.

Ron R 
Rating:
5.0

n/a

Leon Y 
Rating:
4.0

Customer did not leave a comment.

LORRIE M 
Rating:
4.0

Good service!!!

Allen N 
Rating:
4.0

Customer did not leave a comment.

Edward B 
Rating:
5.0

Customer did not leave a comment.

jeffrey c 
Rating:
5.0

Everything worked out great! No problems pulling the cargo trailer. Both locations were quick, painless and cordial.

David R 
Rating:
5.0

Customer did not leave a comment.

William D 
Rating:
4.0

Customer did not leave a comment.

Nelson C 
Rating:
4.0

Customer did not leave a comment.

Mark G 
Rating:
5.0

Customer did not leave a comment.

LINDA S 
Rating:
5.0

Customer did not leave a comment.

Temica F 
Rating:
5.0

Customer did not leave a comment.

Derrel P 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
5.0

Customer did not leave a comment.

Andrea O 
Rating:
5.0

Customer did not leave a comment.

Misty J 
Rating:
5.0

Customer did not leave a comment.

CHARLES H 
Rating:
1.0

Very disappointed. Rented to pick up in Cashiers, NC only to arrive to find out it had been switched to an hour away…. Was charged $50 cleaning fee for not folding blankets. Big waste of our time and resources to have to drive so far to pick and return rental. No one at Uhaul seems to care!

Christopher D 
Rating:
3.0

Customer did not leave a comment.

Nardos C 
Rating:
5.0

Customer did not leave a comment.

Richard B 
Rating:
5.0

Thank you Very friendly

JOSEPH D 
Rating:
4.0

Customer did not leave a comment.

James S 
Rating:
5.0

Best U-Haul experience I have had!

Samantha F 
Rating:
4.0

Customer did not leave a comment.

Richard D 
Rating:
2.0

Store opened 20 min late. Took 20-30 min to checkout vehicle. The vehicle was old and filthy. The poor condition of vehicle is a uhaul issue. Most of their vehicles are this way. When renting uhaul wear old clothes then burn them when done.

Craig E 
Rating:
5.0

Customer did not leave a comment.

Christopher N 
Rating:
3.0

Customer did not leave a comment.

Brandon T 
Rating:
5.0

Very helpful. Easy to return the trailer.

Jorge M 
Rating:
5.0

Excellent customer service and an overall great experience with uhaul

Russell B 
Rating:
5.0

Great staff, friendly.

Christian B 
Rating:
5.0

Hard to improve on perfection. Exceeding nice. Professional. Courteous. Efficient.

kathleen t 
Rating:
5.0

the trailer was exactly what i needed. it was very easy to hook up to. the store owner/u-haul franchisee was very friendly and helpful in every way.. it's SO NICE to have a u-haul facility so close to where we live (in WNC mountains)!

Daniel S 
Rating:
5.0

Customer did not leave a comment.

Jim A 
Rating:
2.0

Did not have large boxes available. Medium boxes I bought had a heavy Oder of smoke. Trailer wheel hub was very rusty and did not look safe. Door latch and hitch were very rusty and I had to lubricate to get them to work well.

Kevin W 
Rating:
4.0

All went smoothly. Good service and attention.

Johnny K 
Rating:
5.0

Customer did not leave a comment.

Christopher s 
Rating:
5.0

The staff was friendly and helpful

Gary L 
Rating:
5.0

Customer did not leave a comment.

Sandra C 
Rating:
5.0

Customer did not leave a comment.

Rosa M 
Rating:
5.0

Friendly convenient pickup! I have used them for drop off too and it was equally as nice!

Lauren K 
Rating:
5.0

Super friendly gentleman - don't recall his name.

Ruthie W 
Rating:
5.0

Customer did not leave a comment.

Misty J 
Rating:
5.0

Customer did not leave a comment.

Jack D 
Rating:
5.0

Jasmine who answered the call was very helpful and resolved my issue immediately. Thanks Jasmine!

Joseph B 
Rating:
5.0

Customer did not leave a comment.

Christian B 
Rating:
5.0

Customer did not leave a comment.

William D 
Rating:
5.0

This was the second time that I used them. Great both times.

John G 
Rating:
5.0

The service was excellent!

Myra P 
Rating:
5.0

Customer did not leave a comment.

Travis P 
Rating:
4.0

Customer did not leave a comment.

Richard W 
Rating:
5.0

Customer did not leave a comment.

Abraham K 
Rating:
5.0

Customer did not leave a comment.

william m 
Rating:
5.0

Customer did not leave a comment.

JosephH W 
Rating:
5.0

The crew at Country Store in Rosman Nc, are top notice, kind and caring which is well above any uhaul place I've been to in the past

JOshua F 
Rating:
5.0

Nothing really, they where both very helpful and friendly. No problems! Just the way you need it during hard times and moving.

Rolan C 
Rating:
3.0

The check engine light was on when I picked up the truck; I was not told this and apparently no one was concerned. Thankfully, I made the trip safely.

Mark B 
Rating:
5.0

Customer did not leave a comment.

Brian K 
Rating:
4.0

Nice trailer worked perfect I’d rent it again

Frederick R 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN E 
Rating:
3.0

Customer did not leave a comment.

Mary-Elizabeth D 
Rating:
5.0

Very friendly staff

JOHNBYRON S 
Rating:
1.0

I was over charged 120% from my last rental of the same equiptment, I rented the same 6x12 trailer in Feb. And Mar. For $109. This time it was $253. I called customer service and the supervisor would fo nothing, a long time customer !

TERRY B 
Rating:
5.0

Customer did not leave a comment.

Lester S 
Rating:
4.0

Service was quick and simple. I was able to check in with the truck quickly and bring it back the same day with no issues. The managers on site were delightful. The truck needs some servicing. From my general inspection the truck needs further inspection or other replacements needs: * New brakes needed soon * Transmission was shifting hard * Tires may need rotating or replacing * Smell in cab was of rotten milk * Aesthetic repairs (scratches on side etc) Other than that, the truck ran well and was pleased with the service it gave us.

Jack W 
Rating:
5.0

Customer did not leave a comment.

Ralph K 
Rating:
5.0

Nothing. The people at Our Country Store are great!

Patricia P 
Rating:
4.0

Great trailer, painless process

Bruce W 
Rating:
3.0

The people at the country store we’re friendly and helpful.

James Z 
Rating:
1.0

Pickup location was changed less than 24hrs to the pickup time. I did not receive any notice of the change and only found it when I logged into the Uhaul website to do the virtual check in for the rental. Spent nearly 1hr on the phone with CS just to get the run around. Pick up location changed to 43 miles/ 55minutes away and I had to fight to get some additional mileage added to compensate me for this screw up. I would have been more understanding of the scarcity of trucks had someone just communicated with me. Why would I think there would be a problem when I received and email 48hrs prior to my pickup time and date saying my reservation was "guaranteed". Poor customer service and poor communication leads me to have a poor experience with your company. The pickup location staff were friendly and helpful and this poor review in no way reflects their establishment.

nicholas h 
Rating:
3.0

My only trouble with this location is the smell of cigarettes inside. I think their days are probably numbered as a newer location has opened up a half mile away. However staff meet me outside and directed me to where I need to go. I appreciated that after 5 hours of sleep in 48 hours

Adam P 
Rating:
5.0

Customer did not leave a comment.

Sammy M 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top