Customer Reviews for Ormsby Motors
(U-Haul Neighborhood Dealer)

Rating:

5.0

New Windshield wipers on truck.

Rating:

3.0

The app was not very convenient. I spent over 30 minutes trying to get access to the vehicle, this obviously caused a delay in getting things done. Overall experience 1 star.

Rating:

3.0

The mileage was incorrectly read. I wish i would've taken photos of it. The transaction receipt showed we went 31 mile's and we went nowhere near that amount of miles.

Rating:

1.0

The truck was in need of being recycled. Worn out, transmission, slipping, dinged up everywhere.

Rating:

5.0

Work on the mobile app as it is terrible.

Rating:

2.0

When we arrived and said we were there for a truck pick up, the man in the office said, “well, you are on your own.” He then proceeded to tell me I had to use the app to get the truck. I said I selected in person check in. He the called U-haul, and the person over the phone had to complete the check in. Drop box was sketchy, no real locks used, just open combos for appearances. The man said they really only rent because they have to, if they want to keep servicing U-haul vehicle. Then the man made us move our car from the handicapped space near the building, so their mechanic could park there. Granted it was easier to park next to the truck location, but really…..what kind of customer service is that? Not an easy check in or experience by any stretch of the imagination. Would not book here again, and reserved at another location down the road that hopefully will be better this Sunday.

Rating:

5.0

Really loved our experience renting a box truck from UHaul at Ormsby Motors. Everyone we encountered was helpful and friendly. I don't know how you can improve on great customer service. .

Rating:

5.0

There were simple step by step directions for the self return. Made life a lot easier after a long 2 days of moving. Only thing was we weren’t totally sure where to park it or leave it so I hope we were ok there.

Rating:

3.0

remote location ,self serve........no drop box for keys

Rating:

5.0

There was a lot of water in the loading of the truck that we had to sweep and use towels to dry up.

Rating:

5.0

The mobile check in/return app is very difficult to use. It needs to be refined quite a bit as it's not intuitive or user friendly at all. We required outside assistance on both pickup and return. Other than that, the experience was good. Ormsby's does a great job. Stephanie was terrific in helping us pick up the truck.

Rating:

3.0

Truck was not cleaned outside and the left back tire wobbled and I had to get the auto transport on a different day and different place and had to wait because the tires in it were no good and the manager went and picked us up a better trailer

Rating:

5.0

I really did not like the self service experience. Taking a bunch of pictures was frustrating. I had to wait for you to authorize my taking the truck and that phone call to my husband took too long to get. That whole process cut into my rental time by a half hour so I did not get a full 4 hours. I would not do that process again.

Rating:

3.0

All good.

Rating:

4.0

There are a lot of steps in the process. A progress bar at the top of the screen that travels from page to page would be great. Some pages had it, and it was nice.

Rating:

5.0

The entire experience was great, no issues at all.

Rating:

5.0

The Uhaul representative at Ormsby Motor was fantastic! Very helpful and customer friendly.

Rating:

5.0

Location was good. Uhaul's website not so much.

Rating:

1.0

Place was no help at all… could not help with the rental process, just told us to use the app which there was no WiFi. Then gave us a number to call which we were on hold for over 45 minutes. Asked for help again from them and said there was nothing they can do, that they are just a place to help store truck rentals

Rating:

5.0

Ormsby personnel was courteous and professional. Excellent experience.

Rating:

3.0

I did not receive an email letting me know that I could not pick up my equipment at the original location I selected. It wasn't until I called U-haul that my location was changed to this one. It would've saved us a lot of time if we had known beforehand that we needed to change our location. Also, the app doesn't warn you to refill the truck before you return it or how much the fuel fees will be if you don't return it full.

Rating:

5.0

Very easy pickup experience. Truck was available same day and was the perfect size for the job. Would definitely recommend.

Rating:

2.0

Inside of truck had a lot of packing blankets just thrown in and the dolly was on the ground not strapped in. The process of checking in took forever and they weren't that helpful

Rating:

5.0

Everything went well

Rating:

1.0

I had the worst experience and customer service I have ever seen or heard of before. From the pick up until this day still. To begin, I got there just before 11am on Sunday 8/2. As I walked up, there was a huge line going out the door with people saying they have not moved at all. I waited 2 hours to just get the truck. I left around 115pm. They could not get the credit card machine working when I got to the counter. Therefore I had to put down $213 including a $100 deposit. In this time I had hired movers who I paid by the hour and had to includes another 3 hours in their pay because the over lapped 2 hours and 15 minutes. Then for whatever reason one of the workers asked us to move other trucks out of the way to get to our truck which was completely unprofessional and we argued that we were not liable for the trucks so we didn't want to move them in case something happened. Finally just to get going, my driver moved them to get ours. He has been moving for over 20 years and never experienced ANYTHING like this. It was a complete Nightmare. Also, the gas on the paper stated it was 100% max full, which it was not even close. Less than 3/4s full which I marked on the receipt. The mileage was off by a couple miles as well. Then they refused to inspect the vehicle with us as it should be procedure. I then moved all day and got to Ormsby motors which was another nightmare regarding my deposit. I probably called 10 times to try to figure out who was giving it back as well as if it was the full amount or not. No one wanted to give me an answer and I was told the GM of the MIlwaukee Branch would call me. When he did a week later ( not 3 dyas as I was told) he was laughing AT me and continuously called me a lair for multiple reasons. was Extremely rude and aggressive and didnt want to believe anything I said and offered me a measly 30% off which I gladly declined. I wanted a full refund then he used profanity the F word at me then hung up on me. I was shocked and apawled. I dont know if I will ever use uhaul again after this experience. I am furious with this experience and request a full refund of $213 for everything I put up with and the extra $180 for my movers. I expect to hear back

Rating:

5.0

Everything was awesome! Continue with the fantastic work!!!

Rating:

5.0

The UHaul site crashed and I was not able to login to the app and pick up the van. The owner at Ormsby Motors went above and beyond to assist me with the check-in and complete the pick up. I am grateful for the personal assistance with the rental.

Rating:

5.0

This was a very good rental experience.

Rating:

1.0

You charged us for insurance when we said no! Mileage was insanely high due to the fact that the Uhaul that we reserved the truck at ran out of the truck we requested. So we had to drive to Crystal Lake and had to spend an extra $23 on mileage!!! Wish I had tried another place more local :(.

Rating:

5.0

Stacy was wonderful to deal with and the vehicle was very sizeable for our needs. It's also a great van to use, will be a future customer again.

Rating:

5.0

It was a great experience just the way it was. Will use again certainly.

Rating:

5.0

New van with low mileage ran great. On-line reservation system a little tricky but in the end worked out great. Nice people to deal with, answered all my questions and will definitely use Ormsby Motors U-Haul again.

Rating:

5.0

The Ormsby people were great, best uhaul experience ever for me!

Rating:

5.0

Nothing.. Best service period.

Rating:

5.0

I didn’t know prior to this rental that Ormsby was an option for uhaul rental. Now I will likely come here every time. The woman who handled the paperwork was fast & efficient & nice...trifecta of customer service. The whole thing was just a breeze - thanks!

Rating:

4.0

I was misquoted by the phone rep. Ormsby motors didn't do anything wrong but the AFM won't even return my emails. Disappointed in Uhaul corporate but the dealer was great!