Customer Reviews for Orchard Express Self Storage
(U-Haul Neighborhood Dealer)

521 reviews

5415 S Orchard St   Tacoma, WA 98467

(253) 472-0387

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 10 am–3 pm

Services at this Location:

Contact Us

(253) 472-0387

5415 S Orchard St
Tacoma, WA 98467

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 10 am–3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer service was great

Justine W. 
Rating:
4.0

The truck needed cleaning inside and out. Seems to have been an older Van.

Sherri C. 
Rating:
5.0

The person right there is was very responsible

Orvin L. 
Rating:
5.0

The employee who helped me to schedule pick up for uhaul was really nice and helpful. If I was to need another uhual in the future I would come back here.

Iesha H. 
Rating:
5.0

Customer did not leave a comment.

Troy Z. 
Rating:
5.0

The person I saw there in this location was a very nice and friendl

Kareem A. 
Rating:
1.0

Pickup was great. Returning the truck while site is closed needs a better protocol. Was told I was liable for any damages and cyphered gas whilst the truck was on their property outside the gate due to the gate being closed. Attempted to charge me an additional $79 for gas!! when I returned it topped off. Unable to upload gas images through website so I was told it was not checked in. Please fix this for all other customers !

Mashae B. 
Rating:
5.0

Nothing

Brian L. 
Rating:
5.0

The vehicle had a strong odor of cigarettes. Other than that everything was great!

Peter C. 
Rating:
5.0

Each representative was great, I think I love this little place! And those in person and over the phone, I don't think I ever want the app cause gotta keep people working!

Velma S. 
Rating:
4.0

Customer did not leave a comment.

Kent H. 
Rating:
5.0

I can't think of anything to improve the service, other than to say keep it up! I especially want to commend the courtesy and helpful attitude of the representative, Dimitri. Thank you Dimitri!

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Chris A. 
Rating:
5.0

The absolute only thing I could think of that could be considered a negative at this location is the lack of parking & tiny "parking lot." Other than that, my experience was top-notch. In-person customer service was A+

veronica T. 
Rating:
5.0

Office staff was very friendly.

Kimberly L. 
Rating:
1.0

The lady was rude to begin with and not very helpful. The cab of the truck was dirty and smelt awful. Also, we got the truck with a little over a quarter tank. We returned the truck with 3/8 tank which was more than when wr got it and still got charged for fuel. Never have we had such a bad experience with uhaul but definitely not returning to this location.

Breanna J. 
Rating:
5.0

Excellent customer service. Thanks!

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Heather L. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Everything went smooth at this location. Parking is tight but the worker there was very helpful.

Daniel D. 
Rating:
5.0

Good customer service

Alton M. 
Rating:
5.0

Customer did not leave a comment.

michael C. 
Rating:
5.0

The front desk agent I worked with was helpful, friendly and able to multitask very well. She gave great service while juggling incoming calls to the store. I would recommend this location to friends largely due to her great service and attitude.

Jana V. 
Rating:
5.0

Customer did not leave a comment.

Jennifer A. 
Rating:
4.0

Quote for mileage was.69 but charge was .79, just be consistent. Otherwise very good customer service.

Beverly P. 
Rating:
5.0

Customer did not leave a comment.

Paula G. 
Rating:
5.0

Customer did not leave a comment.

Paula C. 
Rating:
5.0

Service was great!

Erick T. 
Rating:
5.0

It was a really good experience. The van was ready and had a nearly full tank of gas. All went went well at pickup - very nice person at the desk! Drop off was easy… Thank you!!

Susan G. 
Rating:
5.0

Customer did not leave a comment.

Joanna J. 
Rating:
5.0

The gentlemen who served me was very polite and professional.

Cheri C. 
Rating:
5.0

Thus truck is super inefficient and due for replacement. No rearview. Manual everything. Can't see the cabin from inside. Retire Cousin Jethro. He's hauled enough items.

Ebony P. 
Rating:
5.0

And the personnel are very helpful!

Cheri C. 
Rating:
5.0

She is a peach. Too bad all of U haul's policies don't allow for neighborhood business support.

roger K. 
Rating:
5.0

The person in the office was very nice, helpful, and upfront about any issues with the truck or equipment. We thoroughly enjoyed our visit with her

Miranda L. 
Rating:
5.0

Customer service was excellent, answered all questions expertly with a warm smile

Patrick W. 
Rating:
5.0

If you could make all your customers service reps as friendly, thorough and knowledgeable as Victoria you would always be on top. She was amazing 👏 .

Steven K. 
Rating:
5.0

Everything was top-notch can't do anymore. You guys do the best

gilberto R. 
Rating:
5.0

Very nice rep…she quickly checked me out …she had two other uhaul customers and a guy needing help with his storage unit.

Shelley G. 
Rating:
5.0

Thank you for your help

IZAUN W. 
Rating:
5.0

The check-in process was impressive. Very organized, fast and thorough. Great communication and very friendly!

Frederick K. 
Rating:
5.0

first time renting a van. very efficient and pleasant service!

Yuko Y. 
Rating:
5.0

Everything was great. Customer service was awesome! Victoria @ 5415 S Orchard St, Tacoma, WA 98467 location checked me out and she handled everything for me! She was awesome! Thank You U-Haul!

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

Alana P. 
Rating:
5.0

All staff nice

Tanichia Y. 
Rating:
5.0

Great CS and UX!

Bob T. 
Rating:
4.0

,

Lavonna M. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Returning a large box truck is interesting at this specific, very small location. I was nervous to park it without blocking the gate, but luckily it wasn't busy and the only person working came out right away. I would be frustrated if they were helping someone else when I tried returning

Colin O. 
Rating:
5.0

The gentleman who works there was super friendly and professional. I was there at 8:45am even before the opening hours he helped to take the truck as soon as possible. Overall he is very friendly and professional worker

Tural F. 
Rating:
5.0

Customer did not leave a comment.

Albert S. 
Rating:
5.0

Customer did not leave a comment.

Rene R. 
Rating:
2.0

Office smelled Marijuana and a note attached to the door waited for 30 minutes instead of 15, I won't go back there

taupni S. 
Rating:
5.0

Customer did not leave a comment.

Adrianna D. 
Rating:
5.0

Customer did not leave a comment.

justin S. 
Rating:
4.0

Customer did not leave a comment.

EILEEN H. 
Rating:
4.0

Customer did not leave a comment.

Ashley W. 
Rating:
3.0

check engine light was on - rear cargo area had mud on the decking

Steve L. 
Rating:
5.0

Keep up with the hard work.

Jesus F. 
Rating:
5.0

Was super impressed with service. Made the stress of moving a little less stressful! So appreciative for the gentleman who helped us.

Amy C. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Julie G. 
Rating:
5.0

Customer did not leave a comment.

Rhea R. 
Rating:
5.0

Customer did not leave a comment.

Leanne H. 
Rating:
5.0

The gentleman that assisted me was very nice.

Susan F. 
Rating:
5.0

Customer did not leave a comment.

Mai N. 
Rating:
5.0

Best uhaul rep I have ever dealt with. Compensate this man well. People are your most important assets and he is with a mint.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Great service!!!!

Nancy J. 
Rating:
5.0

Customer did not leave a comment.

VERNON C. 
Rating:
4.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Smooth sailing, thank you!

NICOLE B. 
Rating:
4.0

The representative who assisted me with my storage unit was very thorough in explaining terms and pricing. I decided to rent a truck from this location because of his assistance.

Bettye C. 
Rating:
4.0

Customer did not leave a comment.

LaTonya K. 
Rating:
4.0

I only got 7-8 mpg with mostly highway. More fuel efficient vehicles are needed.

David A. 
Rating:
5.0

Nothing

James T. 
Rating:
4.0

Customer did not leave a comment.

roger V. 
Rating:
2.0

The truck cab(not the seats at least) was still wet from being sprayed down but all the cup holders had what looked and smelled like wet cigarette ash. Also, the mileage and fuel level weren't consistent with the contract which caused an issue at my drop off.

Robert W. 
Rating:
5.0

The person in charge went out of his way to give me the best timing possible. Very much appreciated

Margaret K. 
Rating:
5.0

The guy was quick and very friendly.

Myra C. 
Rating:
5.0

Customer did not leave a comment.

Carolyn G. 
Rating:
5.0

The truck was available and ready to go when we arrived. The employee was ready to help and got us going. It was overall an easy process.

Aasa S. 
Rating:
1.0

Have a working system that allows to turn in a truck after hours when the front desk person is gone. The link that I was given did not work and kept putting me on a dashboard that did not help. Furthermore calling customer service was a 30 to 45 minute wait and chat support was a 15 to 20 minute wait, furthermore the chat recording stated the chat was instantaneous which was not true. We spend more time trying to check out and turn in the truck then actually using the truck. I will never ever recommend U-Haul from this place again nor will I ever use a U-Haul close to closing hours. I felt like I was an episode of Seinfeld how ridiculous it was to simply turn in a truck the app wasn't working even putting in the numbers for the dash didn't respond well and it would take multiple attempts like 50 to 60 tries. This U-Haul place can suck my ass

Adam M. 
Rating:
4.0

Satisfied

Elizabeth K. 
Rating:
1.0

Tiny annoying run down never again just drop this location that's what you should do. I will never use U-Haul again unless I can drop off at a U-Haul retail store. Not this stupid 3rd party garbage.

logan B. 
Rating:
5.0

Couldn't get vehicle til following day. But not uhaul fault. Customer didn't return it. Things happen. Vincent and Julius were helpful.

Jeetu C. 
Rating:
5.0

Fuel tank was empty after signing that it had a quarter tank .

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

GWYNN P. 
Rating:
5.0

Customer did not leave a comment.

Victoria S. 
Rating:
3.0

Customer did not leave a comment.

Ben T. 
Rating:
5.0

Very helpful and fixed uhaul online error for me.

Shawn S. 
Rating:
2.0

The truck I rented smelled of cigarettes. I'm allergic so had to drive with the windows down for the entire time. I wouldn't gone somewhere else had I had the time. The location and staff were very helpful but the truck reeked.

Rosemary P. 
Rating:
1.0

Customer did not leave a comment.

Abigael K. 
Rating:
5.0

Customer did not leave a comment.

Willie S. 
Rating:
4.0

Customer did not leave a comment.

Vincent F. 
Rating:
2.0

Difficult to return truck. Cramped space, waiting to get in, practically no room to wait. Charged me $150 extra with no explanation. Uhaul has not responded to email. Same old con. Quote me the accurate price from the beginning so I can make an informed decision. Probably would have used uhaul over the other guy anyway. Now you've lost a customer because I can't trust your company or reps to be honest.

Henry C. 
Rating:
5.0

Customer did not leave a comment.

Gina M. 
Rating:
5.0

Thanks you

Sony M. 
Rating:
5.0

Customer did not leave a comment.

Sandra R. 
No reviews have been submitted for this location.

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