The owner of the location is extremely rude. He also paid no attention to the online order I placed. He forced us to purchase the insurance even though we didn't need it. We will never use this location again.Joshua H.
O'Neal Lane Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Quick, easy service.AMBRIA D.
El cliente no dejó un comentario.WILFREDO B.
El cliente no dejó un comentario.Craig W.
El cliente no dejó un comentario.Jeremiah R.
El cliente no dejó un comentario.Shelia J.
El cliente no dejó un comentario.Glenn M.
El cliente no dejó un comentario.CHRISTY M.
El cliente no dejó un comentario.Melody Y.
El cliente no dejó un comentario.Jason T.
El cliente no dejó un comentario.Morris B.
Individual was extremely rude, unprofessional and uninviting would not recommendJhon E.
Check out was a bit slow but overall we are pleased with the service.Tad H.
El cliente no dejó un comentario.Kristin S.
El cliente no dejó un comentario.Emerson C.
El cliente no dejó un comentario.Ronald A.
Mr. Bob was so friendly and very helpful. Would definitely recommend this U-Haul location and I will use it again.Lori E.
El cliente no dejó un comentario.Adam T.
The A/C did not blow thru the dash panel. Only thru the defrost vents. Causing windshield to fog up.PHILIP M.
Dislike having trouble getting an agent on the phone. Too much aggravation with the automated systemChristina N.
I have no complaintsMalcolm H.
El cliente no dejó un comentario.DARRELL O.
El cliente no dejó un comentario.Debra L.
Owner did a extra mile to help me get my rent truck...all instructions one website were good just the lock code the issue and he help me. Also when returning I didn't have a lock protecting the dolly I rent since I returned after hourFELIPE S.
It was clean, only complaint which I listed at pickup with a picture was multiple cigarette burns in the seats and smoke smell.Joshua T.
El cliente no dejó un comentario.Edrius S.
The pickup instructions were not very clear. In addition to the unclear directions, the available employee was rude, and not helpful whatsoever. I called, and there was no answer. Totally understand what's going on in the world, however, a simple answering of the phone could have rectified the ambiguity.Cornelius C.
El cliente no dejó un comentario.antonio M.
El cliente no dejó un comentario.Robin R.
El cliente no dejó un comentario.Austin H.
El cliente no dejó un comentario.Hanus O.
I actually booked my pickup at a Florida Street location which is closer to my home/ moving destination however when I made it to that location my truck wasn't ready. Someone from that location even called me earlier in the day to confirm that I was picking up and still failed to have my truck available. I needed the truck to move ASAP so I called U-Haul customer service and the next closest location that could accommodate me was O'Neal lane and 10 miles from my home. I had no other choice but to go pick it up so that added 20 miles to my mileage usage and burned more fuel. Overall, I was not happy with the Florida Street location but the O'Neal lane location was great!Latasha B.
El cliente no dejó un comentario.Danny S.
El cliente no dejó un comentario.Eric B.
El cliente no dejó un comentario.Charlotte M.
Bob was awesomeDWAYNE J.
Always helpful, even when I call at the last moment! Bob is great to wrk with and I only use this location!Holly M.
Staff was somewhat friendly but unable to â€œmasterâ€ technology and assist me in a time appropriate manner. Also, the required electronic check in was a severe headache. I must've taken those pics 1000 times before it accepted them and progressed on with the process.Iris P.
El cliente no dejó un comentario.Kenneth B.
El cliente no dejó un comentario.RAY R.
I truly appreciate the extra help I received at this location - nice people!alexis C.
El cliente no dejó un comentario.lucien J.
Thank You Mr BobLinda B.
The lady I talk to on the phone with the Sulfur phone number was nice. The man in Baton Rouge has no people skills. He got real rude with the person who brought me.frances W.
El cliente no dejó un comentario.Charles W.
Gentleman was polite and pleasant. He got me in and out quickly, even helped me setup trailer and check lights.Fletch L.
El cliente no dejó un comentario.Timothy H.
First I was charged incorrectly by 100.00 dollars then I had to go up another location to get an auto transport. Do yourself a favor and go to budget.Rekos G.
Gentleman who was working there helped me get my rental done when the mobile pickup wasn't workingGlenn R.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.David B.
Truck was in bad shape. Needs to be retired. Staff at location was pleasant and helpfuldevin B.
We appreciate his helpful attitude to return the trailer to his facility rather than going across town to very inconvenient locations for us.Robert C.
Overall, I had an awful experience and don't plan on renting from U-Haul again. I reserved a truck and received a confirmation text for the truck. When I showed up, I was told they didn't have one and couldn't do anything for me. They were able to find a truck but at a different t location across town. I Ubered to the store so I was left with no ride and had to Uber again. When I arrived at the next location, I was again told they didn't have anything for me and that I wouldn't leave with a truck. It wasn't until the man called his supervisor that I was able to get in the truck. The truck was in poor condition and absolutely smelled of cigarette smoke. There were cigarette ashes in cup holders and on the floor. I was also charged for extra mileage even though I turned it in earlier than it was due. I was not told that would be the case. I actually feel like I am owed money for my rental or at least refunded for part of my payment. I do not plan on ever renting again and this was my first time renting. I plan on calling the 1800 number tomorrow during the day to report this again. Absolutely terrible experience.Alex C.
El cliente no dejó un comentario.jonnie P.
El cliente no dejó un comentario.Danny D.
El cliente no dejó un comentario.Lenora W.
Truck was new with only 1800 miles. Very nice ride.Louis B.
Friendly, knowledgeable, and helpful.Denis A.
El cliente no dejó un comentario.Matthew C.
El cliente no dejó un comentario.Sean K.
The man was kind of Rude ! He told me everything to keep me from renting the truck. He said that if I needed the truck for 6 Hrs I Ã±eeded to tell him right now an he wasn't going to allow me to use iT ! An he demanded to know. He didn't old me some very high prices in reference to the different charges for the use of the truck. But what he should have told me that it Rains in the truck and it don't run wellVinessa P.
El cliente no dejó un comentario.MaryAnne W.
I was charged for an extra day even though I returned the truck on the same day. I was told be a office personnel that because the contract wasn't dropped off with the keys then he had to guess my return day/time information. Well that 'guess' costed me money. My complaint- I'm sure my contract information has to be somewhere within the Uhaul system. A simple phone call or email to me could have resolved the issue. Instead I was charged a full day for a truck I didn't have. Likewise, I've been trying to get the amount disputed...it has been 4 days and no one has contacted me yet. I think it is safe to say I'm officially done with the entire Uhaul company.Kimberly F.
The smell in the truck was horrible, and very dirty. Other than that everything was good. Mr. Bob served me with great customer service!Shana C.
El cliente no dejó un comentario.churchill P.
El cliente no dejó un comentario.Lynn G.
El cliente no dejó un comentario.ida M.
El cliente no dejó un comentario.Charles P.
Excellent customer service. Everything was clearly explained and check in and check out was very easy within 10 minutes. I would recommend this location to any one needing to rent a truck.Lorna P.
We are totally disappointed with this last rental experience. I had a truck reserved for 10am pickup on 2/24/18 and I arrived at the location at 9:45am. We were informed that Uhaul's system was down and it may be 15 mins. The wait was over 1 1/2 hours for the system to come back up. I understand that computers do go down but Saturdays are busy rental days and Uhaul should do their very best to keep those systems up/running. The attendant informed us that the system goes down quite often but normally not for that extended time. I had helpers that were waiting to load my truck and I still have to pay them for the time that they were waiting for us to pickup the rental truck. When the system goes down, Uhaul should be able to use "paper" contracts especially if this is a regular occurrence. There were other consumers there also who were totally disappointed and upset. I don't know if I will be renting from Uhaul again. This was unacceptable.Raco C.
I have been charged by this location for a return. when i called to ask about it the gentleman said he was to busy to answer questions. It was like i was bothering him for questioning the charges.Christie P.
El cliente no dejó un comentario.HOLLY M.
El cliente no dejó un comentario.Donald M.
El cliente no dejó un comentario.Ryan J.
El cliente no dejó un comentario.Kyra V.
El cliente no dejó un comentario.Brandon R.
Overall Everything was great I only had one problem the light on the back of the truck did not work so moving at night is harder next time I will remember to check. Make sure all lights are in working condition.Tanya K.
The owner of the place seemed shady. He didn't ask us IF we wanted extra insurance, he asked us WHICH insurance we wanted and he was very condescending. The ONLY reason we went ahead with the rental is because we had no other choices. If I need a truck in the future, I will use another truck company. I have rented trucks several times before and this by far is the most unpleasant one of ALL of them. I for sure will not recommend the place where we rented this one even to my worst enemy.JAMES M.
El cliente no dejó un comentario.George A.
El cliente no dejó un comentario.Kristin M.
The closing times for this location were not correct, Ialmost missed being there for drop offEverett A.
El cliente no dejó un comentario.Joseph T.
The person completing the intake called and told us we had to fold the blankets or they charge $1.00 for each blanket they have to fold. I assumed this was part of their duties as they are paid by UHAUL. I have NEVER had anyone tell me I need to fold the blankets or I would be charged and I have never been charged for it.Walter R.
I sent a separate email 9/4/2017 with photos of the vehicle. The left rear outer tire had steel wires coming through and was in need of immediate replacement. The vehicle was filthy. No inspection was done with me. I was handed keys and told where the drop box was. The owner of the facility added damage waiver on my contract after I had declined online. This location was terrible. The owner had trouble with his seemingly old computer. I waited over 40 mins and was told to "sign here" which I did, not realizing that he changed my contract from what I entered online. I would never go to this location again. And I sincerely hope the tire is replaced on this vehicle before a serious accident occurs from a blow out. I have rented from uhaul multiple times in the past and have never had any problems at all. I couldn't be more disappointed with this experience.Amy H.
El cliente no dejó un comentario.tim C.
El cliente no dejó un comentario.Christopher T.
There were problems obtaining my reserved rental due to rental pick up location ability to connect with server, printer, and/or computer difficulties. To me, this is unacceptable customer service because it delayed my move by over an hour. The representative was frustrated about the whole process which was not his fault because he wanted me to have the truck upon arrival.Terumi B.
This was the easiest Uhaul transaction I've ever dealt with. The man was extremely kind and helpful. Will definitely be using this location in the future.Cameron G.
More informative voice mails would be nice. Especially when pickup locations change. Granted, you do this everyday but a vague voice mail stating we have you scheduled for a pick up at a location with just the name, no address, and no comment on the fact that this is not your requested location only add confusion to the process. Then the location isn't open to ask questions etc.... No, I'm not thrilled with this experience. Guess I'll go with Budget next time. They were cheaper anyway.Brian Z.
El cliente no dejó un comentario.Donna Q.
Everything was great. I need to change the pick up location numerous times due to issues Inwas having. Your representatives were incredibly helpful and made the process of changing pick up locations very easy. Excellent customer service. Very pleased with the entire experience.RICHARD R.
Worst experience everDeriniesha L.
El cliente no dejó un comentario.LYNN B.
El cliente no dejó un comentario.william V.
El cliente no dejó un comentario.HOLLY M.
The owner called me complaining about where the 26' truck and auto transport trailer were dropped off. The lot to drop off equipment is only about 3-4x as big as the equipment I had to drop off. He also wanted to charge me for "damaged" furniture blankets asked if I wanted to come pay him in cash since he "didn't have my credit card information." I told him I would rather call U-Haul. I will not be doing business at this location again.Robert S.
El cliente no dejó un comentario.Katina C.
Truck drove well, steering a little bit loose but not bad for 93,000+ miles. Got the job done without trouble. Thanks, will rent again if needing to move more furniture.Edward A.