Customer Reviews for One Stop For Services LLC
(Distribuidor de U-Haul del vecindario)

303 comentarios

750 E 25th St   Baltimore, MD 21218

(443) 957-4609

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(443) 957-4609

750 E 25th St
Baltimore, MD 21218

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

Simone D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Keona K. 
Clasificación:
1.0

It's in the hood. Furniture blankets were just laying in a random shopping cart. No hand trucks available. Customer service was a little sub par. Air conditioning didn't work in the truck. This was also my second attempt at getting a truck, since my “guaranteed reservation” on Hanover wasn't honored and the truck I “reserved” wasn't available.

John P. 
Clasificación:
2.0

I've used this location before but this time the customer service was below average. The waiting time was too long as one person was handling uhaul transactions and other kiosk and I was asked to download the app to "speed up" the process. But alas, this didn't expedite the process as the gentleman wasn't able to walk me through how to use the said app. Should I avoid this location next time?? Thanks!

MILOS T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Alexis N. 
Clasificación:
5.0

Thank you for helping me.

Timothy P. 
Clasificación:
4.0

Your app simply does not work and there is no backup for when it fails. Stop listening to weird guys in suits who make 300 k to tell you about "machine learning". I understand they have cute PowerPoints but they're simply full of shit!

William K. 
Clasificación:
1.0

App was not loading properly for check in process. Customer service rep was not very helpful. Even though I signed up for self check out, I still had to go inside and get the key at the gas station where I had to wait 20 mins for a cashier to provide me with a key with the van cause he was too busy selling lottery tickets. I was delayed on the move by 30 mins of inconvenience. Would not recommend the service.

Ryan C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sherod M. 
Clasificación:
2.0

The truck still had boxes in it from the last user and I was not accommodated for it

TYNIESHA K. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael M. 
Clasificación:
5.0

Very quick and easy

Russell C. 
Clasificación:
1.0

They were never able to get a 15-foot truck. They provided a 26-foot truck to us 10 hours late. This was a HORRIBLE EXPERIENCE. We specifically asked to NOT have to deal with this location because we knew it was going to be terrible. And yet we were forced to go here and had yet another terrible experience.

JAMES D. 
Clasificación:
5.0

Need location of the drop boxes.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilber O. 
Clasificación:
1.0

Neither front or back of truck clean. The back floor was covered in liquid dish soap and very slippery, we had to lay blankets on the floor to walk. Price at pick up higher than when reserved. Disappointing all around!

Douglas B. 
Clasificación:
4.0

Process was slow. Rep had to move another vehicle for us to leave out and the truck had NO gasoline in it.

Tyrone L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Imauri H. 
Clasificación:
2.0

It's literally a gas station eith a drop box.

Ryan M. 
Clasificación:
3.0

Drop-off went smoothly. A bit dicey location but OK if it's a convenient location for your needs.

MYRA B. 
Clasificación:
1.0

I will try my best, to never use again.. I ALWAYS HAVE $$, issue

Preston G. 
Clasificación:
2.0

Hi, you'll need to make sure everything is on the truck that was in my order, I ordered a dolly which was not there on the truck at all.

Christine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAJTARUN M. 
Clasificación:
3.0

Experience was good, except that equipment was not checked in promptly on return. Had to call regional center later that day to have the rental closed out.

Louis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eunetra A. 
Clasificación:
5.0

Nothing. Everything was great

MELODY W. 
Clasificación:
2.0

I made a reservation online for a van to rent to move my bedroom set. It only takes 15 minutes to get to my new house from the old one. I moved from 21st Street 2 Park Avenue off of North Avenue. The guy at the gas station charge my card $57 I know I was overcharged

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lillieann S. 
Clasificación:
1.0

I want my money back. I couldn't even use the truck, I tried to change the reservation for a larger truck and the online platform was extremely difficult and summits two reservations instead of one. The second truck that we got had no gas, we went to a gas station to put some gas in it because I had movers waiting for me at my place and one of the tires were blowing air out. The gas station was close, so we were able to go back. But then, when trying to return the truck through the online platform the link of the contract was showing the miles of the first truck instead of the second and we couldn't close the return. The person inside the gas station that runs the uhaul ended up helping me to close the reservation manually because not the highway assistance nor sales department on the customer service phone line were clarifying me which way I needed to proceed to cancel the reservation and get a refund.

Irving P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONES D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jamie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

rynn S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Paulette O. 
Clasificación:
3.0

The service was quick. The van was a little dirtier than I was hoping but fine.

SAFINA K. 
Clasificación:
1.0

I rented a 15 foot van. Obviously they did not bother to notice the 1960s sofa still in the back. I have rented many times with uhaul and this was the worse.

Alandria N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maximillian V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Verna M. 
Clasificación:
5.0

Nothing it was great service

Wanda L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sharon Y. 
Clasificación:
2.0

The truck was in poor shape.

Seth J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gwanji L. 
Clasificación:
5.0

Pick up and return was a breeze, truck was clean and ready for use when I got there

Jonna F. 
Clasificación:
3.0

I would recommend improving the app for self-checkout; too many issues to list here, but feel free to call me. Thanks.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig W. 
Clasificación:
1.0

This site the truck transmission was bad and when I notified them in person about the problems with the truck they just looked at each other as if they already knew and then looked at me. Then they turned around and charged me over $300 for the rental when the initial fee was $156 not to top of I had to use there gas station to put gas in the truck that was empty. Then the sent me a email of receipt with one amount but charged me a different amount and look like someone tried to sign where I didn't. Also they had it had gas in it but it was completely empty and the truck was damaged. I would not recommend. Still trying to get me extra money back..

Donurique E. 
Clasificación:
1.0

do not over charge the customer; ensure a receipt is given for the vehicle return, so there is no discrepancy regarding time. Do not charge the customer $9 for 2 gals of gas driving 6miles. Very dishonest location.

WAINFORD L. 
Clasificación:
1.0

I had booked the van for 7pm, however the process of picking up the van via the mobile account took us an hour. We were given the wrong keys to our van and were unable to get through to any u-haul representative when we tried to call. This delayed our moving plans and caused a lot of inconvenience to us. Please improve the online pickup process and make it easier for a customer to reach a representative when things don't go as planned so that they are not left stranded not knowing what to do.

Vamsi R. 
Clasificación:
1.0

Booked for self service, had to wait 20min, truck was dirty and had trash in it, had major unreported body damage that I had to spend time documenting and uploading proof of, and gas level was overstated. The staff were nice enough, no issue with them, but the vehicle was absolutely disgusting, and in poor mechanical condition too.

AZRIEL R. 
Clasificación:
3.0

The truck was very dirty

ASHLEY J. 
Clasificación:
2.0

I was charged for for over 12 miles of usage when I only drive 10.7 miles a picture was taken before leaving the facility and when returning. I never agreed to “moving insurance” and was charged $14!…..I was charged $7.49 for fuel when I filled the gas tank back up to it's original status which was 1/4 of a tank. Pictures were taken with time stamps. I would like my money back because this place is a sham.

Bianca T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quandra R. 
Clasificación:
1.0

The vehicle was nasty and dirty and i feel that i was overcharged they have to put out clean vehicles

Bernard L. 
Clasificación:
1.0

I received no receipt they said it will email me it it's been a day and haven't seen received the email they charged me $69 off my card but then when I got the ask to see the paperwork it was $32 I have yet to receive my money back and like I said I still don't have a receipt the only thing I had I had to force him to let me take a picture of the receipt and he's very unprofessional I wouldn't I would tell no one about that I would never go there again and I really don't want to deal with you all no more because of this experience I try to reach you back on customer service put me on hold for 30 minutes then the b**** hung up on me I want my money back I want my $32 back if you want it you can help me that way call me at 202-247-1328

JEFFREY W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Leslie B. 
Clasificación:
1.0

Dear Sirs: The check engine light came on while driving. I also believe the customer service representative is dishonest. I asked twice what was the cost for returning the truck two (2) hours late. I was told on both occasions $20.00. However I was charged $33.95. Had I been told $33.95 I would've kept the truck until 3:00 p.m. tomorrow afternoon. I am totally displeased with this Uhall experience. Yours Howard Clarke Disgruntled Customer

Howard C. 
Clasificación:
1.0

The site was awful. The team never checked me out when I returned the vehicle and I had to call in the morning to fix this which I honestly didn't have time to do. I would definitely not recommend this location to others.

Marci L. 
Clasificación:
3.0

The inside of the truck was dirty it and a dried up chicken bone on the floor the back of the truck was so dusty I had to sweep it out before putting my furniture on it

Lakeisha B. 
Clasificación:
1.0

I was really disappointed par my overall experience.. on my detail receipt, it says i returned the truck at 7pm but i returned the truck more than 2h before... The detail of my order was not really clear.... I will go somewhere the next time...

Tcherry T. 
Clasificación:
1.0

The gas station was understaffed, I had to wait in line for 20 minutes just to get the keys. The truck was dirty inside, it had not been swept.

Robert Charles M. 
Clasificación:
1.0

The customer service there was awful. The lady was rude. I didn't receive my papers until I returned the uhaul. You're supposed to get them before u leave the lot. The paperwork was inaccurate. I got the truck on a quarter tank of gas. The paperwork said that it had a half a tank. I would not recommend this location

Linda B. 
Clasificación:
1.0

the van hadn't been checked in so we had to go inside. It took an hour to get the keys and we weren't credited for the hour that we lost. A terrible experience.

Debra J. 
Clasificación:
1.0

July 4 I picked up my Usual Van. This location did not have enough people to run the store and service a Reservation. There was one person and took him over 20min to check me out. When I returned the Van there were now two people working the store at first there was one. It still took me 20min to get out. I traveled from that location near lake Clifton to cold spring and back to the location. The man tried to bill me for 39 miles. I only used about 15. 39miles is like Baltimore to Columbia or Arundel miles. He did my receipt over for me to check two days later he still bill me 89.04 in two different amounts instead of 64.05. Also, he put refund in cash when he said it'll go back to my card. He cannot multitask and he is a crook. Find another place to go.

Sasha F. 
Clasificación:
5.0

El cliente no dejó un comentario.

James N. 
Clasificación:
1.0

El cliente no dejó un comentario.

David P. 
Clasificación:
4.0

It was easy pickup and dropoff, but the vehicle was filthy. We had to clean it before we wanted any of our things in it. Otherwise, it was easy and great. We had booked a different U-haul for the morning and they said we could pickup 8 am and then when we got there and tried to pickup the app said we had to come back at 10:30, so we canceled and booked here.

Monica E. 
Clasificación:
2.0

El cliente no dejó un comentario.

DWAYNE W. 
Clasificación:
3.0

Made a reservation for a pick up truck and when I showed up to the location the truck was not there. I had a short window of time to pick up a couch from across town and it made my experience much more stressful.

Allyson S. 
Clasificación:
1.0

got the job done overall but very frustrating to have to stand outside in the rain entering my driver's license info twice. Why doesn't it auto-populate this info when I've already entered it for my account? Truck was mostly clean, but the location literally smelled like sewage.

John S. 
Clasificación:
3.0

No problems renting or returning. Nice experience

myra B. 
Clasificación:
2.0

Vehicle was dirty on the interior and exterior, damaged, brake light was out, and representatives at location did not do a walk around before handing me the keys. My 15 year old granddaughter and I had to take pictures, check over the vehicle alone, and clean the interior with Lysol wipes before we drove off. Total disappointment with this location.

Eulalia S. 
Clasificación:
1.0

First, the store clerk had to manage his store's customers before heading to the U-Haul desk, I had to wait forever Secondly, the truck was filthy (floor and walls) Thirdly, none of the blankets was ready. On top of being dirty. We had to wait until they fold them up, put them on plastic bags . The guy was taking his time. The second clerk was so disrespectful Overall, this location is a mess!

DIMITRI MEDITE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie F. 
Clasificación:
1.0

The low tire pressure light was on when I got the truck. I don't think they do much to maintain the truck between rentals because the tire pressure was really really low. I made certain to return the truck with more fuel than it had when I picked it up, but they lied about it on the return paper work and charged me the $30 fuel service fee. The place is a gas station, so I bought gas from them and then the gouged me by saying that I didn't, filled the truck back up with their own gas, and charged me again for it. What a ripoff.

Max R. 
Clasificación:
5.0

No problems, courteous and professional.

Anthony I. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERARDO S. 
Clasificación:
2.0

This location was not professional the uhual is located in a dark area where rats were running and it smells horrible. Uhual was not clean and windshield wipers did not work. Front window was extremely dirty and wipers didnt work.

Kimberly S. 
Clasificación:
1.0

Clean the vehicle and maintain maintenance

NIKKI M. 
Clasificación:
2.0

The vehicle was dirty and grimy.

Nicole M. 
Clasificación:
4.0

Check engine light was on the whole time of my rental, equipment (blanket & dolly) was loose in the back (box) was laid out on floor, and a screw came loose and fell on floor board.

keith D. 
Clasificación:
1.0

Better communication

ANDREW R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominique C. 
Clasificación:
4.0

El cliente no dejó un comentario.

KOFI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERNON O. 
Clasificación:
3.0

There were trash items in the truck from the previous users. I did not receive the 1/2 pack of moving pads that I paid for. The bed of the truck had a fair amount of debris leftover from other users.

Claire S. 
Clasificación:
1.0

They still taking money off my card & won't answer when I'm calling .

cameran C. 
Clasificación:
5.0

Not a thing you treat your customer very nice and help them with the rental they need. Like your location the worker there are very nice

ida T. 
Clasificación:
4.0

Clean the vehicle after every use

jonnie J. 
Clasificación:
1.0

Charged me $21 for 5 gallons of gas. Gas is NOT 4.20

SHAILA S. 
Clasificación:
5.0

Nothing everything is great!

Sandra O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephanie N. 
Clasificación:
5.0

The experience was excellent. No waiting and courteous service

Mary M. 
Clasificación:
1.0

This was my first and worse experience.

Anna K. 
Clasificación:
4.0

Great service. Thanks again.

Tenerra P. 
Clasificación:
1.0

When returned, I learned that the trailer was not installed correctly by the location attendant. The person at the U-Haul Moving & Storage of Route 16 Medford / Somerville said "It could have killed someone". The attendant at the return location was appalled and directed me to report this event. I drove nearly 800 miles with a trailer that was not safe. Highly concerned and would like a response if possible. Gracias.

Grace B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNETTE W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ida T. 
Clasificación:
2.0

Truck's cargo area was not swept out prior to my picking it up. Driver's area of truck had odd odor and had cardboard stuffed behind seats. Ordered 6 furniture pads, but they only had one in stock. People at rental location were pleasant, though.

David S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roseann R. 
No se han enviado comentarios para esta ubicación.

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