Customer Reviews for Omak Rent All
(Distribuidor de U-Haul del vecindario)

208 comentarios

675 Riverside Dr   Omak, WA 98841

(509) 557-3076

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 4 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
Horario especial
  • 11/27/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(509) 557-3076

675 Riverside Dr
Omak, WA 98841

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 4 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
Horario especial
  • 11/27/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rita B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY WILLIAM W. 
Clasificación:
5.0

Courteous and efficient staff

BRUCE C. 
Clasificación:
5.0

All three of your employees I worked with were solid

LEONARD R. 
Clasificación:
5.0

The truck we rented shakes a lot when driven at 60. It may need a wheel alignment. At 65 shaking stops, it starts around 55mph. We tried using one of those locks you can't use a dead bolt to cut but couldn't get thru the hole of the handle, used a regular lock which was cut off but luckily that was when the truck was still empty. Otherwise it was a good experience using uhaul. Slightly complicated on the checkout but figured it out. I liked the fact they even had this automation available for us to use!

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

betty P. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEVON P. 
Clasificación:
5.0

They helped me hook up my trailer and was very professional

Carol C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
4.0

The mobile after hours drop off was amazing. Great feature for todays pandemic.

Norma M. 
Clasificación:
3.0

The online rental experience was bad, took over an hour to get the truck and leave after another 35 minutes with customer service.

Malissa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MINDY C. 
Clasificación:
5.0

I was surprised how quick it was to turn in the truck and trailer. Wonderful service!

MARK S. 
Clasificación:
5.0

I was very pleased... I only wish this location had moving helpers for hire. All of us making this move have physical limitations that greatly hinder our ability to load and unload and having hired moving hands would have been a godsend. I hope this area will soon offer that service

MINDY C. 
Clasificación:
5.0

Truck had some earlier fender damage. It would be best if uhaul employee would help customer identify any prior damage si it can be noted.

CARL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERNA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ralph S. 
Clasificación:
5.0

Always great to rent from this location!

ANN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES J. 
Clasificación:
5.0

Not charge for an extra day when the Uhaul was turned in on time.

JUSTIN D. 
Clasificación:
5.0

Equipment returned after hours however called location to confirm they had after hours key box. Employee was very helpful and pleasant

Jennifer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES CHARLES S. 
Clasificación:
4.0

Location was easy to return equipment after hours.

James B. 
Clasificación:
5.0

Top notch customer service! Would recommend to anyone!

IRA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MaryJordan B. 
Clasificación:
4.0

Very friendly and helpful staff. Definitely went above and beyond to help me load my car onto the trailer.

DALYSSA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

yosseline E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald G. 
Clasificación:
4.0

El cliente no dejó un comentario.

CONRAD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
5.0

Respectful and helpful

bob B. 
Clasificación:
4.0

Clean enough inside. Outside very dirty. Pretty sure it had been smoked in.

Don B. 
Clasificación:
1.0

We reserved a 15 foot truck a few weeks in advance. 50 minutes before our pick up time I received a text saying our truck was ready to pick up in Twisp, an hour away. No one contacted me to tell us they didn't have the right truck available, they just changed our reservation last minute without trying to work with us. We ended up renting a smaller truck that was available, but the whole process was unorganized and unpleasant.

Robert B. 
Clasificación:
1.0

Only one person in office I had a 1:00 pick up She came back 10 minutes after one. Truck was not there for pick up had to go to another yard for it. She took a hour and a half for lunch I was a hour and a half early sign I the door said be back shortly

MATTHEW L. 
Clasificación:
5.0

Really personable and efficient services!

SARAH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIETTE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALISHA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL O. 
Clasificación:
3.0

The truck was a bit wobbly when we hit bumps.

Nora G. 
Clasificación:
5.0

Get more stores. The Omak store is the only one close to where I live and it is an hour away. You also need more 6x12 open trailers with ramps. This store only had 1 and I needed to rent it again this Saturday. Can you get additional trailers to the Omak store before Saturday? If so, I'd like to rent one!!!

MICHAEL J. 
Clasificación:
5.0

This was by far the easiest part of our interaction with U-Haul.

D Scott L. 
Clasificación:
5.0

I thought the service was fantastic and the truck was clean! There were no problems with the truck during the trip, everything ran great!

CATHERINE M. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

Excellent customer care. Friendly staff. Drew was super helpful as well as the other staff. I'll use them again. Check out and return took less than 5 minutes.

MATTHEW F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd M. 
Clasificación:
5.0

Seamless

Steven P. 
Clasificación:
5.0

outstanding rental experience.

BRIAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE K. 
Clasificación:
1.0

We were not able to pick up our uhual the day we reserved it and the app would not work when we returned it. The whole experience set us back a day, and made me have to take another day off from work. If there was another company besides uhual, I'd use them instead. Awful experience.

MORIAH M. 
Clasificación:
1.0

Very disappointed

Archie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY S. 
Clasificación:
5.0

The young lady that helped me at the Riverside drive Omak WA location was very Helpful, Polite and Knowledgeable. She should be an Icon for all U-haul service center's and receive top pay! The gentleman that hooked up the trailer in there yard for me deserves the compliment equally. Great Friendly small town hospitality! The world needs more businesses and people like this! Thank you Omak WA U-Haul

BRADLEY H. 
Clasificación:
5.0

On site mgr and new employee in training were both friendly and helpful. Nice location.

GREGORY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY R. 
Clasificación:
1.0

I was charged twenty dollars because I was not able to get the bar code to scan. We spend 30 minutes trying to figure it out. I wrote them a note to explain that we had tried to comply with their return policy, but didn't get any grace.

VALARIE M. 
Clasificación:
5.0

Excellent customer service.

Diane T. 
Clasificación:
5.0

Great service

Joshua S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA B. 
Clasificación:
5.0

Drop off location denied 26 foot truck and got charged a full day plus extra milage to deliver to another location. Contacted uhaul upon drop off, website would not let me in. Called 800 number. Would like the day credited and extra mileage credited due to them refusing after hours drop.

STEVEN H. 
Clasificación:
5.0

Wonderful one-on-one customer service

MARY ELLEN Z. 
Clasificación:
4.0

Different locks, they are very hard to open.

Jacob W. 
Clasificación:
5.0

Drew who handled the transaction was cheerful, quick, and professional. Great job

steve P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN L. 
Clasificación:
5.0

Friendly, knowledgeable staff. No problems with the trailer I rented and used for 800+ miles. Easy to do walk up face to face business rather than thru corporate web site and corporate phone which are problematic. I will use them again.

MICHAEL Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

We try to rent equipment in Wenatchee wasn't able to do it because system was down, I drove to Omak and they help me with their personal phone Thanks a lot

REYNA V. 
Clasificación:
3.0

When returning the uhaul the website to do the return would not load ðŸ˜' super frustrating I tried pulling it up on two different phones and still nothing. Now I have to pay the $20 convenience fee because we couldn't finish the return process.

JENIFER B. 
Clasificación:
5.0

Great folks; any easier and they would have driven for me!

Frank H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROMAN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRY R. 
Clasificación:
5.0

The gal that helped us was phenomenal at multitasking and solving issues that were created by corporate UHual. We couldn't have been happier with her.

KANON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS TERRY M. 
Clasificación:
5.0

The representative we worked with treated us really well and was very kind.

JASMAIR B. 
Clasificación:
2.0

We turned in the trailer on a Sunday (after driving an hour to get there and it's over a mountain pass) since Omak, WA is the closest return for Winthrop WA. We knew the location was closed and had planned on using the mobile app to complete the check-in process. Using the mobile app was a horrible experience and I'm fairly experience phone developer. The Android app requires access that the installer should have set (or asked about). Location was not enabled, photos not enabled, ... I had nothing but problems and I'm using the latest version on Android. I was unable to attach pictures and finally gave up. I also tried your web site for turn in and had similar problems. Basically you require either of these for after hours check in or you charge a fee. After an hour I gave up and called the 800 # to complain. I was surprised (and relieved) to hear that I could do this over the phone. Overall this was a very poor experience, Not happy about it. During the process someone in a truck drove up to let us know the place was closed. I said yes I knew that and was struggling with the check in process. He said his daughter owned the place. Then he drove (disappeared) into the parking lot. We left about 20 minutes later (after phoning the 800 number). 10 minutes after we left we drove by again and discover that the trailer had been moved. Wow - it would have been nice if he would have helped...

Randy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEIKO K. 
Clasificación:
5.0

It would be nice if there was the option of an hourly rate for up to 4 hrs if needed beyond 24 hrs, rather than automatically being charged for another full 24 hrs

CARLOS A. 
Clasificación:
5.0

Great customer service. pricing was explained and questions answered. would recommend to anyone

Rick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cassidy M. 
Clasificación:
1.0

Terrible experience. Been a unsullied customer for a long time, on many occasions. Never again.

RICHARD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

katherine G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles P. 
Clasificación:
5.0

Dont charge extra charges.. i found an extra charge of 21.68 on my credit card...

Alejandro O. 
Clasificación:
3.0

Not to over charge customers when bringing back equipment at the Omak Wa site.

PAUL GARY M. 
Clasificación:
4.0

We reserved a 26 ft cargo mover 2 weeks in advance. 2 days before we were to pick it up we were told we would have to drive 116 miles from the original pickup spot to get it. I don't see the reason for reserving when you may have to drive halfway across a state to pick up your vehicle.

Harold A. 
Clasificación:
5.0

Very nice and polite people. Good location

CYNTHIA B. 
No se han enviado comentarios para esta ubicación.

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