I thought the service was fantastic and the truck was clean! There were no problems with the truck during the trip, everything ran great!CATHERINE M.
Customer Reviews for Omak Rent All
(Distribuidor de U-Haul del vecindario)
Omak, WA 98841
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- 8/6/2021 - 8/7/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.RICHARD K.
El cliente no dejó un comentario.JACQUELINE D.
El cliente no dejó un comentario.JAMES C.
Excellent customer care. Friendly staff. Drew was super helpful as well as the other staff. I'll use them again. Check out and return took less than 5 minutes.MATTHEW F.
El cliente no dejó un comentario.Todd M.
outstanding rental experience.BRIAN R.
El cliente no dejó un comentario.JANICE K.
We were not able to pick up our uhual the day we reserved it and the app would not work when we returned it. The whole experience set us back a day, and made me have to take another day off from work. If there was another company besides uhual, I'd use them instead. Awful experience.MORIAH M.
Very disappointedArchie S.
El cliente no dejó un comentario.LARRY S.
The young lady that helped me at the Riverside drive Omak WA location was very Helpful, Polite and Knowledgeable. She should be an Icon for all U-haul service center's and receive top pay! The gentleman that hooked up the trailer in there yard for me deserves the compliment equally. Great Friendly small town hospitality! The world needs more businesses and people like this! Thank you Omak WA U-HaulBRADLEY H.
On site mgr and new employee in training were both friendly and helpful. Nice location.GREGORY G.
El cliente no dejó un comentario.ANDREW C.
El cliente no dejó un comentario.KELLY R.
I was charged twenty dollars because I was not able to get the bar code to scan. We spend 30 minutes trying to figure it out. I wrote them a note to explain that we had tried to comply with their return policy, but didn't get any grace.VALARIE M.
Excellent customer service.Diane T.
Great serviceJoshua S.
El cliente no dejó un comentario.CYNTHIA B.
Drop off location denied 26 foot truck and got charged a full day plus extra milage to deliver to another location. Contacted uhaul upon drop off, website would not let me in. Called 800 number. Would like the day credited and extra mileage credited due to them refusing after hours drop.STEVEN H.
Wonderful one-on-one customer serviceMARY ELLEN Z.
Different locks, they are very hard to open.Jacob W.
Drew who handled the transaction was cheerful, quick, and professional. Great jobsteve P.
El cliente no dejó un comentario.Timothy B.
El cliente no dejó un comentario.Mark P.
El cliente no dejó un comentario.SUSAN L.
Friendly, knowledgeable staff. No problems with the trailer I rented and used for 800+ miles. Easy to do walk up face to face business rather than thru corporate web site and corporate phone which are problematic. I will use them again.MICHAEL Z.
El cliente no dejó un comentario.Ronald W.
El cliente no dejó un comentario.ROBERT B.
We try to rent equipment in Wenatchee wasn't able to do it because system was down, I drove to Omak and they help me with their personal phone Thanks a lotREYNA V.
When returning the uhaul the website to do the return would not load ðŸ˜' super frustrating I tried pulling it up on two different phones and still nothing. Now I have to pay the $20 convenience fee because we couldn't finish the return process.JENIFER B.
Great folks; any easier and they would have driven for me!Frank H.
El cliente no dejó un comentario.ROMAN B.
El cliente no dejó un comentario.TERRY R.
The gal that helped us was phenomenal at multitasking and solving issues that were created by corporate UHual. We couldn't have been happier with her.KANON A.
El cliente no dejó un comentario.THOMAS TERRY M.
The representative we worked with treated us really well and was very kind.JASMAIR B.
We turned in the trailer on a Sunday (after driving an hour to get there and it's over a mountain pass) since Omak, WA is the closest return for Winthrop WA. We knew the location was closed and had planned on using the mobile app to complete the check-in process. Using the mobile app was a horrible experience and I'm fairly experience phone developer. The Android app requires access that the installer should have set (or asked about). Location was not enabled, photos not enabled, ... I had nothing but problems and I'm using the latest version on Android. I was unable to attach pictures and finally gave up. I also tried your web site for turn in and had similar problems. Basically you require either of these for after hours check in or you charge a fee. After an hour I gave up and called the 800 # to complain. I was surprised (and relieved) to hear that I could do this over the phone. Overall this was a very poor experience, Not happy about it. During the process someone in a truck drove up to let us know the place was closed. I said yes I knew that and was struggling with the check in process. He said his daughter owned the place. Then he drove (disappeared) into the parking lot. We left about 20 minutes later (after phoning the 800 number). 10 minutes after we left we drove by again and discover that the trailer had been moved. Wow - it would have been nice if he would have helped...Randy S.
El cliente no dejó un comentario.ROBERT G.
El cliente no dejó un comentario.KEIKO K.
It would be nice if there was the option of an hourly rate for up to 4 hrs if needed beyond 24 hrs, rather than automatically being charged for another full 24 hrsCARLOS A.
Great customer service. pricing was explained and questions answered. would recommend to anyoneRick R.
El cliente no dejó un comentario.JOHN S.
El cliente no dejó un comentario.Cassidy M.
Terrible experience. Been a unsullied customer for a long time, on many occasions. Never again.RICHARD P.
El cliente no dejó un comentario.katherine G.
El cliente no dejó un comentario.Charles P.
Dont charge extra charges.. i found an extra charge of 21.68 on my credit card...Alejandro O.
Not to over charge customers when bringing back equipment at the Omak Wa site.PAUL GARY M.
We reserved a 26 ft cargo mover 2 weeks in advance. 2 days before we were to pick it up we were told we would have to drive 116 miles from the original pickup spot to get it. I don't see the reason for reserving when you may have to drive halfway across a state to pick up your vehicle.Harold A.
Very nice and polite people. Good locationCYNTHIA B.
It was a nice, easy experience. I am glad we used this location.RON F.
Unfriendly and most certainly not helpful.arlyn E.
El cliente no dejó un comentario.PAUL GARY M.
Good communication, fast and helpful service. Very professional and cordial. Highly recommended. No suggestions to improve service or experience: It wS great.EDWARD K.
El cliente no dejó un comentario.Melanie H.
some of the online bits were not explained as well as I would have liked, but maybe that's because I have a not-so-smart phoneALLISON F.
El cliente no dejó un comentario.ALISHA MARIE J.
This local rental was great. The National/Regional stinks. Reserved a trailer a month ahead specific size for a one way 900mile move. The day before got a call that my â€œreservedâ€ trailer is 3.5 hours one way from my local store. They failed the concept of reservation. My local store had a smaller trailer that I made work but had to leave a few things. Don't trust the reservation system.MICHAEL LEE T.
El cliente no dejó un comentario.JAMES C.
El cliente no dejó un comentario.Russell D.
I don't have any feedback for this location, however similar to my last experience with U-Haul, I'm very upset with the reservation system. I called 24 hours before pick up to reverify that everything was confirmed. After waiting 12 minutes on hold, I finally got confirmation. I got a phone call a couple hours later, but no voicemail was left. I was off the grid, so I was unable to call again to reconfirm a second time. I did however on the way to pick up the equipment double check my online account to verify the pick up location. When I arrived at the location, I was told my equipment Was at a different location 2 miles away. I have no idea why every time I work with U-Haul they change the locations at the last minute. It also bothers me that they don't leave detailed voicemails, or simply set an alert on your account that there's been a change, please contact us immediately. Or simply would like to request that you pick up at an alternative location. It was pretty stupid to not provide any details, especially after I just spoke with them less than an hour or two earlier. I seriously doubt I will use U-Haul in the future.Steven P.
I made a reservation a couple days before the actual rental, and when I picked up the equipment, the price I was quoted was higher than what I thought it would be when I made the reservation because of the optional insurance. The insurance was optional, but there was a moment when i was confused by the difference in price from the reservation pricing to the amount I eventually agreed to pay.RALPH SIDNEY M.
El cliente no dejó un comentario.Vernon F.
El cliente no dejó un comentario.Vernon F.
El cliente no dejó un comentario.Linda D.
El cliente no dejó un comentario.TERRENCE F.
Truck was very gas efficient, clean, ran smoothly. Didn't have a single problem. Made my trip from Chelan Washington to silver city New Mexico very pleasant and comfortable! Thank you uhaul!MARIA V.
great service friendly peopleTERRENCE C.
El cliente no dejó un comentario.tori B.
El cliente no dejó un comentario.MICHAEL N.
Drop off was quick and easy. Super nice.Guy S.
I reserved a trailer a whole month in advance to make sure I would have it to move. The day came to pick it up and they didn't have one and wanted me to drive 60 miles to pick it up. Or they would get it and charge me an additional $60.00. I was livid. I am 82 yrs young and had to hire people to load and drive. All my planning meant nothing. I was near tears. When we did get the trailer every went fine.MARGIE LEE H.
The trailer was rented out to us with no left turn or brake lights working!! Only the right side. They first tried to tell us that it was our truck connection, but our wiring was tested out fine!!!! It was the only trailer they had left to send with us even though we had reserved it in advance.STEPHEN LYLE N.
Outstanding service . They were washing trucks when I pulled in. I have never seen that before. They hooked trailer for me and even check lights for me. Going to rent there only!MICHAEL N.
Install a doorstep where we women can get up and into the pickup truck. That was very difficult.LINDA R.
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.WALTER S.
Make the barcode work. It took me at least an hour and a half to pick up that truck after hours. Also, don't rent out a pickup that is so brand new that the poor schmuck who rented it before me apparently was dinged for a 3-quarter inch scratch in the truck bed liner that is there to protect the truck bed. By the time I was inspecting it and saw that that was the situation it was too late to return it . All I could put in it was a wall picture wrapped in a blanket and tires wrapped In plastic because I was so terrified that I might scratch the truck bed like the other schmuck did and get charged for it! So the two days I paid for were essentially useless to me for hauling things I rented it for, to donate or to dump or to bring back a load of my belongings. I have never had an experience in the numerous times I have rented a vehicle from U-Haul or from some other company. I'm really disappointedCAROLBELLE B.
El cliente no dejó un comentario.WESLEY KENNETH W.
El cliente no dejó un comentario.DOREEN W.
El cliente no dejó un comentario.D'angelo C.
El cliente no dejó un comentario.Kristine B.
Reimbursing on the estimated miles NOT used. I said maybe 80miles but only drove 50 milesRose Z.
Great experienceStephen R.
VERY nice and convenient!diane S.
El cliente no dejó un comentario.William K.
El cliente no dejó un comentario.Owen M.
El cliente no dejó un comentario.Robert C.
Be more clear about what part of thr truck is to be cleaned. I rented a bick up truck, every thing about cleaning was directed to the cab of the truck. There were a few leavea in the bed and i was charged.danielle H.
El cliente no dejó un comentario.STEVEN B.
I will be using this location againPaul B.
El cliente no dejó un comentario.Michelle G.
El cliente no dejó un comentario.William M.
Very clean location and helpful in detaching the trailer.cynthia O.
The uhaul site in Shelton,Wa tried to charge my daughter $350 a day for the same auto hauler and so I had to put extra miles on the trailer to get the job done, an extra 300 or so miles on the trailer and my truck. Felt like price gouging, you should look into that!TRACY O.
El cliente no dejó un comentario.TODD W.
The female employee was very polite and professional. however the man that was there working was very rude and told me that I would have to leave the business if I didn't have a mask on my face I tried to explain that I am asthmatic and it is advised I not wear a mask he said he did not care and that they would refuse to work with me if I didn't put one on. I needed to run the equipment so I had to put a mask on but I feel very degraded as a customer and a person that he would put my health and life at risk.ABRAHAM B.