Customer Reviews for Ogles Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

The lock box key app is horrible I would not recommend Uhaul to a friend. Unless it was counter pick up only. This lock box app caused 1 delay which threw off my entire moving day and caused it to go into the night as I had movers who couldn't stay. Horrible experience. Horrible. The most unhelpful customer service staff ever

Rating:

5.0

App is very user unfriendly.

Rating:

1.0

I was relocated to a location that was closed on Saturdays since the place I originally ordered from 2 weeks ago no longer had a truck. Truck had no gas. Did not notice, drove 15 miles and spent $20 filling it up just for it to only be halfway full after. Spent over $80 total for a 1 mile away move.

Rating:

5.0

Equipment was well maintained in appearance but the engine needed some work. The engine had a bad turn over which made the trip a little unsettling given it almost didn't start a few times. Other than that 10/10

Rating:

5.0

The passenger side cargo door (passive door) was taped up and didn’t not work. Made loading a bit difficult but we managed. Was not discovered until I need to use it at time of use. Please look at it before renting to next client or inform them of its non-use. Rental location and retailer are great people.

Rating:

4.0

Truck had mud all along sides and on steps. Not exactly what I want to track into the house. The truck should have at least had all of the mud cleared off. Rest of truck was clean.

Rating:

5.0

A++, Simple and Easy! Well done!!

Rating:

5.0

The drop off was extremely easy and efficient. Great experience

Rating:

5.0

Served my needs. Friendly people.

Rating:

3.0

App errored out on me so I was unable to upload return photos. Since it is now showing as a past order it isn't allowing me to take any.

Rating:

5.0

Was over charged

Rating:

4.0

Only issue I had was that what I had reserved was not there when I arrived. I was provided an alternate and it was okay yet not ideal for my needs. Thank you.

Rating:

3.0

There are a ton of problems with the UHaul app and website. It took me almost an hour to complete my pickup using TruckShare method and around 40 minutes to return the van. Both times it kept showing me errors again and again. It took a lot of time to get a hold of someone from support team on call. The experience was not at all seamless and comfortable. I spent more time in pickup and return process than I spent on actual furniture transfer for which I had rented the van. I will never recommend anyone to use TruckShare option.

Rating:

5.0

Absolutely terrible on line experience. I hated it. Lucky for me the store owner happen to stop by his closed store and got my truck. Too many people on line at once that the system just would not work.

Rating:

5.0

Easy site to get into. Large area to back a trailer or large truck. Staff were very cheerful.

Rating:

5.0

Allow us to leave the keys in the vehicle && maybe just lock the door Y'all should be able to pop the locks or have all the right side doors be the same lock At least initially

Rating:

5.0

Customer service was great, no complaints at all!

Rating:

5.0

Very quick and efficient pick up and return.

Rating:

3.0

It was the worst experience ever to get my truck no internet not my fault towers were out so when they were back up I tried sending all the pics of everything they require and wouldn’t you know it because the weren’t sent at the exact time of my reservation I had to wait another hour for customer service to change the exact time. This was the worst so I finally get the keys I’m not even out of the parking lot and get a text message saying I had to return it within 6 hours. Now I’m pretty positive the charge for the rental is for 24 hrs nope not this one so needless to say I didn’t get all my things moved but I paid dearly for the rental I would not wish this experience on anyone this was the absolute WORST

Rating:

4.0

I swept our the rear of the truck. It had gravel and other stuff in it.

Rating:

1.0

Over charged me twice rentals were dirty still had clothes in them from previous renter. Unprofessional and hard to get ahold of company.

Rating:

5.0

Thank you for providing this wonder service.

Rating:

4.0

Cleaner vehicle

Rating:

4.0

The online pickup and return process could use improving. During the pickup I had to reenter information I had previously entered which made the pickup take longer. When I was in the middle of the rental return I got kicked off of the site and had to call customer service to verify that my return was complete. The customer service representative was very friendly and helpful.

Rating:

3.0

This was the second time U-haul gave me a location and the day of pick up, the location got moved. I had put an additional 40 unnecessary miles on my truck.

Rating:

4.0

Online pickup was a bit lengthy and clumsy to complete.

Rating:

5.0

Staff was very professional and explained everything professionally. I would recommend this place to anyone. Great customer service

Rating:

3.0

Everything with the equipment was fine. I was frustrated to find out that I had to pay an additional $80+ for extra mileage. You changed my pickup location which was further away from my loading location and you recommended that I drop off the equipment at a location further away from my destination. I believe there should have been some price concessions made on your part since you asked me to change pickup and drop off locations.

Rating:

5.0

Nice to know I can rent a trailer cheap. My golf cart fit perfectly.

Rating:

5.0

Returned while closed mid-day. The “after hours” process on my phone was relatively easy.

Rating:

5.0

N/A

Rating:

5.0

The truck’s brake alert came on with every push of the brake. I think it may have been low of brake fluid. Didn’t feel safe! The steering wheel also had way too much play in it! Mileage was very high at 174,000 miles

Rating:

3.0

I did not have any issues returning the U Haul equipment to Ogle's Storage, but I did not select this location as my location to return the equipment. Based off of my previous experience(s) with Ogles Storage I would NOT recommend anyone rent equipment from them.

Rating:

5.0

Inform customer that trailer do not come with trailer brakes and wiring is not set up for new trucks

Rating:

4.0

Transmission in the truck seemed as it took longer then normal to shift into gears...

Rating:

2.0

The truck was old and beat up the air conditioner did not work felt like the transmission was slipping

Rating:

5.0

UHaul return online return procedures are horrendous. Absolutely terrible, cumbersome, not user friendly.

Rating:

4.0

Nice people to deal with. 👍

Rating:

5.0

Super fast and easy

Rating:

3.0

Was closed

Rating:

4.0

Had a few problems with book keeping, but they corrected and all is well

Rating:

3.0

They close at noon! Not helpful

Rating:

3.0

Truck #: EL1264D Driver of the truck is a mechanic and noticed that the transmission was not shifting appropriately, too high of RPM before shifting. Also the truck wanders badly, needing work on the steering damper or wheel alignment.

Rating:

2.0

Keep a list of customers and businesses that use u

Rating:

4.0

The uhaul that we had was very rusty. We had trouble getting the straps loose from the uhaul as well as tightening them. I had to take to to the actual uhaul place to have them help my car the car unhooked. Normally have no issues but this one was terrible. The employees were fantastic with helping me when I returned.

Rating:

5.0

Very efficient check in and processing

Rating:

5.0

They are courteous and friendly. Will answer all of your questions. Very efficient.

Rating:

5.0

I arrived on Sunday, coming from Georgia. A staff member told me if I had any problems, call and he would come over. I had written code down wrong..called him, got it figured out but he came anyway just to be sure all was okay! Very pleased with their service and would definitely use again!

Rating:

5.0

For the older generation I found the door difficult to open due to binding and sticking. Perhaps annual maintenance of lubricating and ensuring proper and smooth door operation.

Rating:

5.0

A very good experience with these folks! Always helpful and friendly. Would recommend!

Rating:

5.0

Everyone was very friendly and helpful.

Rating:

5.0

Had our storage unit for 3 years while out of state. Our stuff was safe from weather related issues and secure from theft. Staff was courteous any time we called. Would rent from again and would recommend!

Rating:

5.0

Really enjoyed all the support the staff gave.

Rating:

5.0

Real nice guys i talked to helped me out.clean and easy to get in and out of the facility

Rating:

5.0

I didn’t end up moving in to a unit here but everything seemed in place

Rating:

3.0

Nice staff

Rating:

5.0

Ogle rentals was great to work with. Worked with them personally instead of going thru uhaul.

Rating:

5.0

Great facility, friendly staff, very accommodating

Rating:

5.0

Everything was good

Rating:

5.0

Ogle's is well maintained, online rental is easy, and there's a good selection of units. Definitely wouldn't mind storing my property there!

Rating:

5.0

You where super. And Joshua was very helpful! I would recommend you to anyone that was needing storage. Thankyou again!!!

Rating:

3.0

Polite staff. Good and fast.

Rating:

1.0

Office is only open from 3-5 pm. This small detail was not mentioned over the phone nor anywhere on the website for this facility.