Customer Reviews for Ogles Storage
(Distribuidor de U-Haul del vecindario)

407 comentarios

750 Repp Dr   Columbus, IN 47201
(Closed from 12-3 for deliveries)

(812) 376-7769

Horarios de la ubicación

  • Lunes - Viernes:
    8 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
  • Sábado - domingo:
    Cerrado

Servicios en esta ubicación:

Contáctanos

(812) 376-7769

750 Repp Dr
Columbus, IN 47201
(Closed from 12-3 for deliveries)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes - Viernes:
    8 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
  • Sábado - domingo:
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

I am very grateful for the trailer being available on time and worked perfectly

Frank K. 
Clasificación:
5.0

Nothing at the moment.

Justin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary B. 
Clasificación:
1.0

Unnecessary charges. It is wrong to charge someone for a full day if they only had the truck for a few hours past the return period. Charge by the hour instead. Gas fee charges are ridiculous if you're still going to charge customers to pay for used gas. It's almost as though you guys just find any reason to throw a fee on someone's tab. It is not fair! Front desk agent didn't do a good job at explaining things. Half truths were told. I was overcharged for everything. I will most likely not be using this company again.

Chinonso O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samantha H. 
Clasificación:
2.0

1. Not change pick up times 2. Properly check vehicles back in, in a timely fashion. This will prevent corporate regional emails being generated for vehicles that have been returned in 3 hours or less. 3. When called, return calls as you tell the customer. Probably the 2nd worst experience I have had with a UHaul rental. I rent UHaul 2-3 times a year. I can guarantee, in the future, this will be the last location I go to rent a UHaul and it will not be a site I recommend!

Bruce M. 
Clasificación:
5.0

Amazing service!

COLIN S. 
Clasificación:
5.0

I was not informed of the cleaning fee or that the insurance was daily.

Jason S. 
Clasificación:
4.0

Clean the interior of the truck a little better.

John R. 
Clasificación:
5.0

A very good experience with these folks! Always helpful and friendly. Would recommend!

Kathryn J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TARA L. 
Clasificación:
5.0

Totally recommend your prompt and professional service. Best haul renting ever in my lifetime

Sandie W. 
Clasificación:
5.0

Excellent service. All questions answered. Very helpful.

Sandy B. 
Clasificación:
3.0

After hours return policy needs improvement. I returned my rental a day early and had issues with return process . All other services was good

Joe L. 
Clasificación:
5.0

Great customer service and communication.

PATRICIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRAVIS P. 
Clasificación:
4.0

El cliente no dejó un comentario.

LORI R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rhonda W. 
Clasificación:
4.0

El cliente no dejó un comentario.

LINDA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY S. 
Clasificación:
3.0

During our travels from Florida to Indiana it rained the whole time. I know U-Haul can't help the weather but the truck itself wasn't well suited for those conditions. The headlight/wiper conditions didn't provide much visibility. Also, there were leaks inside the cab (from the grab rails) of the truck for the duration of the trip. Brought these issues up on return and no compensation was offered, which we have had offered from other truck rental companies before for similar instances.

Jordan S. 
Clasificación:
5.0

Mirror adjustment feature in the truck. The mirror could only be adjusted manually and only in certain way.

Afif A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rex K. 
Clasificación:
5.0

The Uhaul App experience let us down. While picking up the van, the app crashed at the take and odometer picture process. Upon restarting the app, the rental was "In progress", so we just took off. While attempting to return, the app refused to accept the odometer picture. I attempted more than 50 times with the same result. I then called Uhaul and was on hold for over 45 minutes. Luckily the location's owner happened to stop to get the mail and was kind enough to return the van for us. I don't know what we were doing wrong, but the app just doesn't work. The issues seems to be picture related.

Kenneth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

renada P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth R. 
Clasificación:
4.0

I ordered a dollie and it wasn't in the van when I picked it up.

jennifer A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin B. 
Clasificación:
2.0

I picked a location that was near my grandmothers house and without notice my pick up location movers to Ogles storage. The truck was backed up into a muddy area that made it hard to inspect. Finally, I took a lot of pictures of the wrong truck and then had to take pictures of the right truck after realizing my mistake. I added comments and pictures and I don't think any of them actually were added to my account at pick-up. Their was no-one at ogles to help with pick-up and the self-service process was terrible.

Isaac H. 
Clasificación:
1.0

I originally ordered a 20 foot truck in North vernon Indiana and my order was confirmed. I go to pick it up and it wasn't there at all. So I had to order a smaller truck from 20 miles away which took 2 trips. My bill went from 160 dollars and 1 trip to 293 dollars and 2 trips because uhauls order app is a joke.

Will S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John E. 
Clasificación:
5.0

Our experience was great. Very clean truck thank you very much!!

NANCY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugenia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GORDON T. 
Clasificación:
5.0

Everyone was very friendly and helpful.

Christine R.  |  Overall Experience 
Clasificación:
5.0

Good customer service

Angela C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather B. 
Clasificación:
4.0

Have staff remind customer to look for message to verify condition of equipment before departing the location.

Christopher S. 
Clasificación:
5.0

Service is great. Truck needs some overall service. Dashboard went out at the parking lot when it was returned and engine was idling.

CHENGANG T. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHELSEA S. 
Clasificación:
5.0

Smooth rental and pickup process, friendly staff.

SUSAN D. 
Clasificación:
1.0

Have a open concern on fuel charges but that's not sorted yet

velmurugan R. 
Clasificación:
5.0

Very good customer service! Truck was in good condition. Everything went smooth.

KYLE F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
2.0

Make sure they put in an exact drop location. I got charged more because they didn't do that for me

ALVA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David N. 
Clasificación:
1.0

Charged my acccount twice. Charged me for fuel when I brought it back at same level it left. Deputing charges with U-Haul and if they do nothing I'll depute them through bank. Will never use U-Haul again. Was worst experience ever.

adam L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
3.0

When we got the truck to the house, it was locked on the back. We could not get any help to get it off. It took us over 5 hours on the phone trying to get help to get the lock off and still no one helped us. We finally just cut the lock off so that we could get on with our move. This was so totally uncalled for.

Taya H. 
Clasificación:
4.0

Lower price! Was more than quoted.

TIMOTHY E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria F. 
Clasificación:
5.0

My issue is with UHaul and not the locations. Terrible customer service. I was contacted the evening before my morning pickup and told the pickup location was changed to a location one hour in the opposite direction I would be traveling. This caused MAJOR issues for me with the help I had secured for moving the next day. UHaul was impossible to reach and not helpful at all in trying to assist with this issue.

JEFFREY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven E. 
Clasificación:
3.0

All tires were bad. We had to have roadside assistance replay 2 tires and during our drive, a third tire had a low tire alert. This poorly maintained truck caused us a 4 hour delay and missing the move in time at the apartment. Very frustrating and extremely disappointing

Mark B. 
Clasificación:
5.0

Excellent experience.

Lindsay K. 
Clasificación:
3.0

El cliente no dejó un comentario.

DENNIS R. 
Clasificación:
3.0

Let me know a little more in advance that I need to travel over an hour for the uhaul pick up. I understand the rentals near me may be booked but less than 24 hr notice created a bit of a logistics issue picking up the truck.

TIMOTHY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ratnesh P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD T. 
Clasificación:
1.0

No Air Condition. Charger was not working, causing trouble to charge my Cell phone to locate GPS. Truck was not maintained properly. Brakes are not well maintained. Poor Battery. Oil was spilling everywhere inside the Hood.

KHALID N. 
Clasificación:
4.0

The reservation location changed a few days before the check out which caught me off guard. The check out process was plagued by poor cell phone service in the area (or maybe my cell phone?). Luckily the owner showed up about 1/2 hour after I should have been out of there and was able to check me out inside their business on their computer. They even sought out the least expensive option based on my anticipated mileage. Glad they were able to help me. Not sure what I would have done without them on-site. The equipment was fantastic. Very clean, very easy to load, very nice to drive. The check in process was plagued with the same poor cell phone service . I got to the last step and just had to quit and leave the keys in the drop box. My bad experience should not be reflected on the owner of the business, but maybe UHaul could allow check out and check in via a better method (check-in at my home with better internet connection or wi-fi?).

Steve B. 
Clasificación:
5.0

Great Customer service!!

Dannie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JASON H. 
Clasificación:
5.0

The folks at Oogle were the best every step of the way. I highly recommend them.

Dale M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica M. 
Clasificación:
3.0

This was better than the experience I had the day before. This guy was pleasant and tried to help me out. It ended up costing me more than it should have because my reservation wasn't honored and on Sunday the man didn't have anything I reserved. No truck, no dolly nothing. Your motto on his wall was move with peace of mind. That's a joke, I was so stressed after everything I went through I hope I NEVER have to use your company again

ANDREA R. 
Clasificación:
5.0

Everything was great I'll definitely recommend!! Great service thank you sooo much

Blanca C. 
Clasificación:
5.0

Quick and easy, friendly, Great service

RANDY S. 
Clasificación:
5.0

They were amazing!

CHAD C. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARRY T. 
Clasificación:
5.0

Very good I recommend

Bernardo I. 
Clasificación:
4.0

rental system not very user friendly

JOHN A. 
Clasificación:
5.0

Nice place to rent

GABRIEL A. 
Clasificación:
4.0

The truck needs headlights adjusted it was a rough ride and steering needs looked at.

Kim M. 
Clasificación:
4.0

El cliente no dejó un comentario.

AARON P. 
Clasificación:
5.0

Friendly, nice people

Mabel W. 
Clasificación:
5.0

The U-Haul truck drove horrible. Shakes down the road really bad. I am relieved that we didn't have to drive very far.

Jason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Heather A. 
Clasificación:
5.0

Had our storage unit for 3 years while out of state. Our stuff was safe from weather related issues and secure from theft. Staff was courteous any time we called. Would rent from again and would recommend!

Don M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL G. 
Clasificación:
5.0

Nothing everyone was very understanding

Lucinda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMIAH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony O. 
Clasificación:
5.0

Quick service. Good location.

Ronald T. 
Clasificación:
5.0

Good, honest people.

TREVOR H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darleen K. 
Clasificación:
1.0

Make sure the tire straps on the auto transports are long enough and not been dragged down the road.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugenia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CRYSTAL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINAY R. 
Clasificación:
4.0

Great experience Very helpful

wendy B. 
Clasificación:
3.0

El cliente no dejó un comentario.

GEORGE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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