Customer Reviews for Ocean Storage
(U-Haul Neighborhood Dealer)

206 reviews

105 Professional Pkwy   Yorktown, VA 23693

(757) 249-0074

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(757) 249-0074

105 Professional Pkwy
Yorktown, VA 23693

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Better communication between service desk personnel. I dropped the key to the rental truck on the same day that it was rented (Sat, Nov 18) per the instruction of the person at the desk Saturday morning. Then I received a call the following Tuesday from another person stating the truck was two days overdue. When I informed the person that I had returned the truck and dropped off the key on Saturday as instructed, this new person looked at the paperwork and 'discovered' the instructions. It was a minor aggravation.

Danny Crawford 
Rating:
5.0

They are very helpful and go out of their way to make sure all your questions are answered.

Yvonne Blaine 
Rating:
1.0

Unprofessional staff

mashour sidhom 
Rating:
5.0

Customer did not leave a comment.

Johny Hallman 
Rating:
5.0

Nothing, everything went fine.

Susan Harrell 
Rating:
5.0

Customer did not leave a comment.

Jason Hall 
Rating:
5.0

Great place to rent a uhaul. The staff is extremely friendly. I have rented here several time

jason loud 
Rating:
5.0

I always rent from this location. It’s close by is convenient and the people that work there are friendly.

Steve Sachs 
Rating:
5.0

Staff were very helpful, accommodating and familiar with U-Haul. Also using this location for self-storage. Very clean facilities and easy to park.

Karl Zurbrugg 
Rating:
3.0

Let renters know where the container for the key is. All I got from the app was the code but there were no directions for where you enter the code. I spent 30 minutes on hold with two departments before I got an answer about how to access the key.

Karen Mumaw 
Rating:
4.0

Customer did not leave a comment.

phill nickisch 
Rating:
5.0

Customer did not leave a comment.

Benie Greene 
Rating:
5.0

Customer did not leave a comment.

Gordon Fox Jr 
Rating:
5.0

Customer did not leave a comment.

Louis Vaughn 
Rating:
5.0

Ashley the Manager was very helpful, professional, and attentive.

Everett Harrus 
Rating:
5.0

Easy drop off after hours.

David Vourakis 
Rating:
2.0

Service reps were great. Vehicle was very good. I made the mistake of not verifying the pickup/dropoff mileage. I have been charged for 50 local miles when all of my google maps calculations of my trips total no more than 40 miles. The issue has been referred to the Regional Area Rep.

MICHAELPATRICK MARSHALL 
Rating:
1.0

In regards to 26916274, I was heavily dissatisfied with uhaul’s service and equipment. Upon picking up the vehicle, I took photos of how dirty the interior was, with sticky residue all over it. I had asked about making it a one way, but the clerk seemed too overwhelmed to answer my question, at which point, I called customer service, who told me that I could switch from round trip to one way at any time, and that it would reflect in the balance. I didn’t have time to ask for more information, as I needed to get back on the road, but something felt off in the vehicle, and I drove cautiously despite trying to reassure myself of the standards the vehicles have to be maintained at. It wasn’t until I arrived at the location and unloaded the equipment that I was able to call and attempt to switch to one way. The kind customer service operator then informed me of the actual policy, that once something is dispatched, the trip cannot be changed. Although, that was a costly misunderstanding, especially since I would then need to drive back to Yorktown, I didn’t want to make a huge deal out it. It was then that I was asked if I still needed the vehicle, and was confused. Apparently, this location had never dispatched me officially, which means that for half of the trip, I was completely uninsured, putting me and everyone on the road at risk should I have gotten into an accident. It only got worse from here, as when I told the customer service operative which piece of equipment I was in, I was then informed that it was down for service, and not cleared for use. The customer service operator was not responsible for this, obviously, so I did not express it at the time, but I was livid. Not only was I uninsured, and being prompted to continue driving an uninsured vehicle, and “just be very careful”, but I was in a vehicle that was potentially dangerous in high traffic over a long distance that I would have to repeat. I feel that I, through the negligence of Uhaul’s staff was put in danger. On the way home, the check engine light came on, (I took a picture of it at the next gas station and a video of which vehicle it was, TM 1998 E) which led me believe that their claims that it had already been repaired were misinformed, and that although I had allowed myself some reassurance when they said this, I was wrong to trust their reassurances when it came to this location. No attempts were made to correct this error outside of telling me that they had, after I brought this situation to their attention, contacted their superiors, cleared the vehicle remotely, while it was still in my possession and without the ability to be inspected by a professional, and then sent a new contract that was still a round trip. In the end, the card was still charged as though they met the standards of service and equipment that they guarantee. I do not believe that an organization has ever exposed me to this much risk before through its negligence and miscommunication, and I feel as though the situation is something that is being brushed under the rug while they are making a profit off of me.

Michael Moore 
Rating:
5.0

I did not know I would need to send a picture of my military LES, so I had to drive back home to get it. I wish this requirement was communicated before I went to get the truck.

Jason Wyatt 
Rating:
5.0

Nothing awesome experience

Helen Falcone 
Rating:
5.0

Customer did not leave a comment.

seth dowling 
Rating:
5.0

The associate who assisted me at Ocean Storage was very professional and helpful.

Mason Ralph 
Rating:
5.0

Customer did not leave a comment.

Neal LineberryJr 
Rating:
5.0

Customer did not leave a comment.

Hydee Novela 
Rating:
5.0

Customer did not leave a comment.

John Hollowell 
Rating:
4.0

Customer did not leave a comment.

John Ruhf 
Rating:
2.0

Reserved a utility dolly. They didn’t have one but was told I had to purchase one for 49.00. The dolly was scuffed and scratched and looked like it had been used but I was desperate. When I noticed that the truck I reserved did not have a ramp I told them I could not use the dolly and wanted a refund. He said he would give me a truck that did have a ramp. It was not until after I left the lot and got to my location that I noticed that I was charged 10 dollars more without them telling me. I feel like I was ripped off. The mileage was not correct. The gas marked was not correct. I will not use this location again.

Jacqueline Taylor 
Rating:
5.0

Customer did not leave a comment.

Carroll Slade 
Rating:
5.0

Please make sure the hood of the vehicle is closed all the way before renting to a customer. The hood popped open while I was driving.

MARK KEPLEY 
Rating:
5.0

Customer did not leave a comment.

Rebecca Richard 
Rating:
5.0

This truck had a lot miles and ran very rough and was difficult to start. Foretunately I only drove 15 miles. Otherwise my experience with U-Haul and Ocean Storage was excellent..

frank rezek 
Rating:
1.0

Customer did not leave a comment.

Jordan Gilbertson 
Rating:
3.0

Nothing things were good

LLOYDRODERICK TAYLOR 
Rating:
5.0

attention to detail with the order. ordered blankets,,,,where not in the truck

JEFFREYWILLIAM DOBSON 
Rating:
4.0

Customer did not leave a comment.

JOSEPHCHRISTOPHE FRANCESE 
Rating:
5.0

Customer did not leave a comment.

Destiny Coleman 
Rating:
5.0

Customer did not leave a comment.

DYLAN GAMBREL 
Rating:
5.0

Customer did not leave a comment.

Joseph Yoder 
Rating:
4.0

Customer did not leave a comment.

Michael Angwin 
Rating:
5.0

Keep providing excellent customer service like the company is doing.

Sherita Jenkins 
Rating:
5.0

The representative, Ashley, was excellent and quick!

Jil Wilson 
Rating:
2.0

We reserved a hand truck and furniture pads a month in advance and were told at pick up they didn't have any available. This was day of the move. She acted like she was doing us a favor by noy charging for it. This impacted entire move and nothing further was offered. Very disappointed.

Patrick Huffman 
Rating:
5.0

Extremely professional customer service!!

CHRISTOPHERJOSEP ADAMS 
Rating:
5.0

Customer did not leave a comment.

THOMASPRINTON DOTY 
Rating:
1.0

I rented an appliance dolly because the reason I needed this vehicle was to move some appliances. The location did not have the appliance dolly and so this made the job of moving the appliances extremely difficult. This is the second we rented from U-Haul and they did not have what I rented. The first time I had to drive an hour away to get the trailer I rented.

Roquemore Stacy 
Rating:
3.0

Equipment desired not available. Reserved additional equipment in the form of dollies and they were not available. Truck ran poorly customer service was excellent at the location however.

Robert Mitchem 
Rating:
5.0

Customer did not leave a comment.

DOUGLASCARL SIMPSON 
Rating:
5.0

Customer did not leave a comment.

DANIELBLANE WRIGHT 
Rating:
3.0

Inform customers what the rules are for weight stations. When we were traveling, we were unaware if we needed to stop at any of the stations.

RONALDS KLEIN JR 
Rating:
5.0

Customer did not leave a comment.

Daniel Reese 
Rating:
2.0

Equipment did have trash behind the seats but wasn’t too bad. One of the staff members was really rude and a few of us were waiting outside before they came to unlock the doors.

KATHERINE WILLIAMS 
Rating:
4.0

Be open on weekends - not just Saturday.

MYRA ELMORE 
Rating:
5.0

Great Experience! Front desk clerk was excellent! She was so friendly and made sure we understood everything concerning our rental.

Linda Voncannon 
Rating:
5.0

Customer did not leave a comment.

PAOLA BARRIONUEVO ORTIZ 
Rating:
5.0

NOTHING THAT I CAN THINK OF AT THIS TIME. THANK YOU.

VINEONIE PICKETT 
Rating:
5.0

By far, one of my best no-contact experiences since the pandemic began. The process was spot on and the instructions were easy to manage. Will definitely use this location again for future needs and referrals.

LaTessa Davis 
Rating:
5.0

N/A

JESSICAL BROWN 
Rating:
5.0

Very Friendly, easy out and in service.

chris gaines 
Rating:
5.0

Customer did not leave a comment.

DOUGLASMICHAEL FASSEEL 
Rating:
5.0

Customer did not leave a comment.

Edward McCulloch 
Rating:
5.0

Customer did not leave a comment.

Catherine Bauer 
Rating:
2.0

Rental truck wasn't cleaned from the last rental, and there was undocumented damages. U-Haul representative was very polite and apologetic of the inconvenience.

David Stelter 
Rating:
5.0

Very easy drop off, open parking lot for after hours return. Staff was very helpful when we called about our return.

ERIK GILBERT 
Rating:
5.0

The young lady who helped me was very nice and helpful tearing our multiple interactions.

RAYMONDJAMES PAYNE 
Rating:
5.0

This was by far the cleanest, most organized, customer-focused location I've ever rented from. I won't go anywhere else from now on.

ANGELAJEANNE DEHART 
Rating:
5.0

The representative was VERY helpful and understanding!

BRIAN IHUNWO 
Rating:
5.0

Customer did not leave a comment.

Mayra Lopez 
Rating:
2.0

Customer did not leave a comment.

KATRINAYVONNE WASHINGTON 
Rating:
5.0

Customer did not leave a comment.

Luv Bikker 
Rating:
5.0

Customer did not leave a comment.

khalil ahmad 
Rating:
4.0

Ocean Storage location was a clean, professionally staffed location. Very helpful and cognizant of COVID 19 restrictions. Will use again.

Carlos Camarillo 
Rating:
3.0

Explain the self serve process clearly that wasn’t told clear to me so my moving process was a extra 45 minutes

Priscilla adkinson 
Rating:
5.0

Great experience. Reserved trailer and checked in online before arrival. I arrived earlier than expected but the trailer was there, it took only 3-4 minutes to check in, the staff hooked up my trailer in the pouring rain and I was on my way in less than 15 minutes. The nice lady at the desk was friendly and interactive. Masks were required as well as distancing. Hand wash/spray materials available. Definitely a great place to rent a U-Haul. I even completed the project and returned the trailer a day early and they issued me a partial refund!!! Great experience overall!!!

Ollie Adcock Jr 
Rating:
1.0

Customer did not leave a comment.

Taylor Riley 
Rating:
5.0

Customer did not leave a comment.

Christopher Dysert 
Rating:
5.0

Customer did not leave a comment.

Maureen Malkoch 
Rating:
3.0

Customer did not leave a comment.

Debra Wenzel 
Rating:
5.0

Customer did not leave a comment.

Clifton Douglas 
Rating:
5.0

I still had to go inside to get key to the van. I would have skipped all extra steps and just gone inside had I known

Steven Sachs 
Rating:
2.0

I had to go to 4 different locations before I got what I needed after being told the night before that all would be fine in the morning for pick up.

Melvin Phillips 
Rating:
4.0

5 X 8 trailer had broken glass all over floor when I opened it up at home. Thought these were to be delivered clean? Perhaps I should charge U-HAUL a cleaning fee.

Michael Moniuszko 
Rating:
5.0

Just keep doing what you are doing fine

C ANTHONY MABRY 
Rating:
3.0

Why should a customer do all the reservation paperwork online to only have to redo iot all in the office when picking up? This weather close to ask hour of my very preasuios drive time.

David Dalton 
Rating:
3.0

I used a van to move a tv. Had the van hours. I was charged 25 dollars for cleaning. How unclean can a tv in a box make a van driven with no passenger. I dont recommend this location. The van was returned as checked out. They are waiting for the next guy to charge extra for renting out a van

KENNEDYOKINDA OGONDA 
Rating:
5.0

The lady was very pleasant and patient to deal with. Great experience.

JOHNEUGENE GATHERS 
Rating:
5.0

Customer did not leave a comment.

Ivy Hernandez 
Rating:
5.0

Customer did not leave a comment.

Cindy Solomon 
Rating:
5.0

Customer did not leave a comment.

Louis Martinez 
Rating:
4.0

My original order included a dolly and there was no dolly on the vehicle.

Andrew Scott 
Rating:
4.0

Customer did not leave a comment.

Kirby Reynolds 
Rating:
5.0

Customer did not leave a comment.

Charles Sorenson 2ND 
Rating:
5.0

Customer did not leave a comment.

Joseph Keen 
Rating:
5.0

Customer did not leave a comment.

Kevin Morello 
Rating:
5.0

Customer did not leave a comment.

Sharra Odom 
Rating:
4.0

When office personnel leave to go out on the lot a phone number should be post at the door and that employee should have the phone with them and answer it. I had a 3 pm pick schedule, arrived 10 minutes early and found door locked. The phone number posted on the door, when I called multiple times no one answer. The employee finally came back to the office at 3:10 pm. So I waited outside for about 20 minutes.

Christopher Banton 
Rating:
1.0

After hours process need improvement

Amber Richardson 
Rating:
4.0

Customer did not leave a comment.

Gabriel Rosario 
Rating:
5.0

Customer did not leave a comment.

Macol Hash 
Rating:
5.0

Customer did not leave a comment.

Georgia Bozarth 
Rating:
5.0

Customer did not leave a comment.

doris mitchell 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top