Customer Reviews for On Target Archery Outfitters
(U-Haul Neighborhood Dealer)

130 reviews

22520 S State St   Steger, IL 60475

(708) 856-8549

Location Hours

  • Mon: Closed
  • Tue: 8:30 am - 6 pm
  • Wed: 8:30 am - 4 pm
  • Thur-Fri: 8:30 am - 6 pm
  • Sat: 8:30 am - 2 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(708) 856-8549

22520 S State St
Steger, IL 60475

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue: 8:30 am - 6 pm
  • Wed: 8:30 am - 4 pm
  • Thur-Fri: 8:30 am - 6 pm
  • Sat: 8:30 am - 2 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Aron C. 
Rating:
1.0

The owner was 15 minutes late while I was picking up the truck. The place is a dump. The truck was a hair under a quarter tank when I picked it up. I brought it back 2 hairs under a quarter tank and he charged me $42. I called and asked why I was charged he told me for the gas. Then I told him I'm writing a review on yelp over this and I hung up. He then texted me telling me won't be able to rent a truck again.

Brian D. 
Rating:
5.0

Great people will be back

Timothy J. 
Rating:
2.0

The owner of the place was really rude. He kept telling me that I was a goddamn bed renter. I will never ever recommend this place to anybody. If anybody goes there that I know of I will tell them to turn around and go someplace else. He play the blame on me for everything even though I was paying for the rental. I will never recommend this place to anybody. The way he talk to me he doesn't have any business like views or the way he talks to people. I give this place a zero*Stars. I was really offended by the way he spoke to me. I think I should deserve a discount or I should talk to my lawyer and let my lawyer talk to you all.

Richard U. 
Rating:
3.0

Customer did not leave a comment.

archie H. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

george H. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

rene Z. 
Rating:
5.0

I have no criticism for the location customer service is great very helpful and accommodating

Juanita E. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Stacy H. 
Rating:
5.0

Customer did not leave a comment.

SANTIAGO D. 
Rating:
3.0

Customer did not leave a comment.

jeniffer Y. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
3.0

This location didn't have the dolly I reserved along with the truck and I had to go to another facility to rent one. I think that I should have been aware that a part of my order wasn't available in advance not when it was time to pick up my truck. This was very inconvenient.

Lisa W. 
Rating:
4.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Good

sunil kumar M. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Super nice guy!

Jill M. 
Rating:
5.0

Customer did not leave a comment.

donna G. 
Rating:
5.0

The guy at this shop was professional and very nice to deal with.

Laura P. 
Rating:
5.0

They got me in and out under a tight deadline and the installation worked perfectly. Great service.

Zachary H. 
Rating:
5.0

Customer did not leave a comment.

Thomas N. 
Rating:
5.0

Really convenient

debra W. 
Rating:
3.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

I needed a trailer so I called the nearest U-haul and they didn't have the size I needed so they got on the system and found one at another location close to where I was going. To my surprise that location was another store, that sold archery equipment that I didn't know was there. So I got the trailer and found another location for my interests. Everyone was pleasant and easy to work with. Thanks

Glenda S. 
Rating:
5.0

Customer did not leave a comment.

jeff G. 
Rating:
3.0

The most unbearable encounter EVER. I would never recommend. I have been to the pick up location several times and called regarding information needed to make this move perfect and pleasant. Mike did his part, or so I thought, but after all was said and done...NIGHTMARE. I reserved for a Tuesday morning pick-up and Thursday drop off . I reserved truck, transporter, and the required ins round trip, seeing it would be less expensive than one way. Despite being a petite disabled woman with no help, knowing this would take a toll to find I am literally back to where I started and now I am deep in a hole trying to dig my way out. I rented a 15 ft truck and a transporter flat trailer in order to move a 2008 F150 8 ft bed 1/4 cab truck that was inoperable to TN. It was extremely important that this went smoothly as I explained specifically the horror of what I was dealing with regarding my terrorists neighbors. I had no room for errors. Upon reserving ALL equipment, with insurance for both pieces. gas charge per mile for the full amount out the door price, as I asked for it on paper, never receive upon several requests, you dont get it until done. On Sunday afternoon I received 1st call 6 days after reserving, saying rental equipment not available what i need nor at location. I would have to drive way out of my way {no car} to be given what I asked for.ahead of time and I cant be given what I initially reserved, despite a larger office few miles away to bring whats needed. Lady said I can get 10 ft truck I said way too small, just let me wait to speak with Mike on Tuesday, she says shes cancelling order I said please dont do that. Come Monday I received another call late in afternoon, lady has no idea whats going on and says order still on, I get call Tuesday morning, now from Park Forest wanting to know what time I am picking up truck there. I told lady I was picking up elsewhere, I asked her about any notes on the file she said theres nothing despite 2 ladies saying they added them. I said impossible several calls, no notes. Mondays call the lady said she was adding notes and asking for some type of compensation for all the hassles I received. I ride my bike over Tuesday 9 a.m. as discussed for early pickup Mike never showed. I have to ride back home to only be ran off road by idiot and got hurt pretty bad. I call Mike at 10 he has problems with his phone service 10 calls later still problems. I google get different number, call and his response was Uhaul cancelled your reservations on Saturday morning saying you cancelled it and despite me telling him this was for sure he didnt feel a need to contact me to check?. Funny HUH? Sunday, Monday and Tuesday calls and not one person knew what was up except when am I picking up truck. Keep in mind I am ready to load truck, My home is packed, my fridge taken apart to get out door, all rest of food tossed in garbage to be stuck in town for another week as they tried to now make me do a weekend move which wo

joan M. 
Rating:
4.0

Customer did not leave a comment.

Taren B. 
Rating:
5.0

Customer did not leave a comment.

aeisha C. 
Rating:
2.0

The location wasn't even open & because it was on a fairly busy street I could not back up to drop off the tow dolly; I had to pull in, take it off & spin it around to push it into place.

Anthony R. 
Rating:
5.0

Great Service

Nicholas L. 
Rating:
5.0

Stay at this location.

clyde L. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Jay B. 
Rating:
5.0

Customer did not leave a comment.

albert R. 
Rating:
5.0

The customer service given by Benjamin and Ramon was excellent.. We had some issues with the lights. Ramon worked we me to get the lights to work and I was able to complete my task. My check in was quick and easy by Benjamin. Thank you. I will continue to use your location.

NORMA D. 
Rating:
5.0

Customer did not leave a comment.

dennis J. 
Rating:
5.0

Truck was super clean. Service was excellent. Great company. Highly recommend them.

vida T. 
Rating:
5.0

Customer did not leave a comment.

Kirsten S. 
Rating:
5.0

Great selection of trailers for rental. Very easy process to pick-up, and very quick and easy to return/drop-off. Will keep this location in mind for future!

Apis N. 
Rating:
5.0

Easy pick friendly Rep.. nice van !

Patty C. 
Rating:
5.0

Customer did not leave a comment.

Alan D. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

randy R. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
4.0

Customer did not leave a comment.

arnold V. 
Rating:
5.0

Customer did not leave a comment.

MIKE S. 
Rating:
4.0

Customer did not leave a comment.

Pandrant G. 
Rating:
5.0

People friendly.

jane M. 
Rating:
5.0

Great

George J. 
Rating:
5.0

Customer did not leave a comment.

Bohdan T. 
Rating:
5.0

Customer did not leave a comment.

Lester J. 
Rating:
5.0

Customer did not leave a comment.

MIKE S. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Pamela P. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
5.0

all was acceptable, keep up the Good work

dennis F. 
Rating:
4.0

No problems at all. Communication was timely and accurate. Equipment was new and great - 1/4 the price Penske quoted.

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA J. 
Rating:
5.0

Customer did not leave a comment.

Dwaine H. 
Rating:
5.0

Customer did not leave a comment.

MIKE S. 
Rating:
5.0

Customer did not leave a comment.

Vits J. 
Rating:
5.0

Everything Went Well

Dwaine H. 
Rating:
3.0

This location is very small, the key drop off box is not easy to find there is no light outside

Eustorgio T. 
Rating:
3.0

The customer service representative was professional, polite and friendly. However, the transmission light was on the entire time.

Clyde W. 
Rating:
1.0

I agreed to do a one-way rental which meant for me to pick it up at Steger and drop it off at Joilet. The guy that rented me out the truck told me something different once I tried to return it to a different location. He told me he didn't have any trucks for Sunday, so he needed me to do a round trip and bring it all the way back to Steger. That was not what I agreed on or paid for. I was highly upset and the man hanged the phone on me as well. DO NOT GO TO THIS GUY!

Corey F. 
Rating:
5.0

Customer did not leave a comment.

paula B. 
Rating:
5.0

Great expierance, fast and very polite.

Irving L. 
Rating:
5.0

Everything Went Well As Always

DWAINE H. 
Rating:
5.0

Customer did not leave a comment.

gerardo T. 
Rating:
1.0

This place is terrible first its off in the woods then they have strange people hanging around and when i returned the rental no one was there to check anything i left the keys in the lock box mind you its 11:49 am and they open at 11:00 so glad im done with moving last rental worst experience

Kevin W. 
Rating:
3.0

Customer did not leave a comment.

ralph M. 
Rating:
5.0

The truck was clean but the steering needs attention very sloppy too much play in the steering system.

mike S. 
Rating:
5.0

Have the equipment available for what the customer asks for. I wanted a 4x8 enclosed trailer and got a 5x8 enclosed trailer and killed my gas mileage driving 2000 miles. You should have the products you offer available at anytime

Tim H. 
Rating:
5.0

Very interesting place. The owner was great, equipment was clean and ready for rental. I learned a lot about archery while waiting on paperwork.

Lance R. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

None

CHRISTOPHER K. 
Rating:
5.0

The gentleman was very helpful and personable .

herb J. 
Rating:
5.0

Customer did not leave a comment.

Glemar M. 
Rating:
5.0

Customer did not leave a comment.

Annette P. 
Rating:
5.0

Nothing! Great service by this location.

JOHN J. 
Rating:
5.0

None.

ALESIA A. 
Rating:
4.0

Was not happy having to pick the van about 4-5 miles away from my home when I requested to pick it up about 1/2 mile from my house. There were a bunch of blankets scattered from previous renter. The proprietor was nice and very helpful. Would appreciate some compensation for the added miles and time to pickup the van.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

LEE B. 
Rating:
5.0

Customer did not leave a comment.

michele W. 
Rating:
1.0

Not sure why I am being charged for coverage even when I requested for it not to be charged. I wasn't able to chose he vehicle I wanted, which I dont understand.

George J. 
Rating:
3.0

Because I was transferred to this location from the Schererville location, I felt U-Haul corporate really screwed it up. I was charged 2.5 times more than I thought I was going to be according to my original reservation. Although this location was helpful, the actual amount was shocking. I had rented the same truck from the Schererville location, did the same exact move, and was charged less than $130. It does not make any sense. I will be putting in a complaint to U-Haul Corporate. I don't think it was On Target Archeries fault. U-Haul corporate's communication is abysmal.

Elizabeth F. 
Rating:
5.0

Customer did not leave a comment.

Allison A. 
Rating:
3.0

Customer did not leave a comment.

bob P. 
Rating:
5.0

I received an email giving me the wrong pick up location then when I went to return truck I was told they didn't have me down at that location. It's frustrating when there's confusion like that.

Sherry C. 
Rating:
1.0

Customer did not leave a comment.

Derika D. 
Rating:
5.0

Customer did not leave a comment.

Beverly G. 
Rating:
5.0

Customer did not leave a comment.

Lino C. 
Rating:
5.0

Nothing Just keep up the great customer service

James B. 
No reviews have been submitted for this location.

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