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Brooke Kerby
Customer Reviews for Northside Sunoco Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location is adequate. Mobile app struggles to work appropriately, had glitches and had to restart several processes to complete the pick-up and drop-off
THOMASTODD TURNERTruck ran horrible barely made it to Rhode Island
Debra VitaWe have rented 5 or 6 uhauls in the last 2 weeks. This was the best efficiency wise in getting checked in or out. 5- 7 min. And we were done. At other locations 3 times it took at least 1 hour to pick or drop off.
Natalie ShipmanThe best rental experience to date~ A+
CLAYTONEMERSON DODSONFast processing. In and out quickly to rent and return. Trailer is aging, but very functional.
Rik MillerThe location is close to home and easy to access. We had snow several times the week prior and the truck was not cleared off and an ice scraper wasnt available. The cab smelled like stale cigarettes and the transmission clearly needs repair.
Meghan FordGreat RAM cargo van was a pleasure to drive.
Stuart ScottQuick, easy and friendly
robert ridleyQuick and easy. Friendly and professional staff. Would easily use again if needed.
Michael LoganThey were responsive and accommodating throughout the transaction. I would highly recommend this location.
Ronald VollenWe have used this location for years and the service used to be excellent. The trucks were clean and welll maintained. This last time the truck was filthy inside the passenger cabin and the back had gravel mud and leaves. The clerk who checked us out barely did his job. The clerk that checked us back in was much more friendly and was more professional. We’ve always used this location close to our old house but in future we may think about going somewhere else.
joan CUNNINGHAMEverything was great
Jose ReyesEasy pick up process even without using online check-in. Was able to add moving blankets last minute with no problem. Representative was friendly and helpful.
carl w marzolfThings went well Keep up the good job
JOE FOORThe original truck we picked up was not drivable. And was actually dangerous to drive. We were upgraded a larger truck, the only other truck available which was helpful.
Kathleen HallisseyGreat 👍
Ronald ScottWhy wouldn't anyone ask if there was any problems with truck?
James ChristyPlease make it clear to respond to the pickup email before I leave with the trailer. Also, at drop off, make it clear whether I need to sigh something. I got an email with the receipt, and a place to attest that had not been in an accident, but no way to sign it. Overall, was a great experience, however. Thanks!
neil croweI reserved a truck on short notice. The equipment was in nominal condition. Very easy process. Great price. Kay was very helpful. Definitely recommend this store.
Phillip WoodhamLocation was great. The 24/7 service used for phone check in was horrible. It didn't allow me to check in on time and then the response from the help team was delayed. Will never use this service again.
Michael MitchellThis location is top-notch! Always outstanding service.
COURTENAYANN HOFFMANI was very happy with the service. The guy the store owner is very helpful will love to do business with him again
Gregory CurryNothing the staff at this location is the best !!
Mark MosesGreat service .excellent
mike torrezLocation attempted to charge $89 rental fee for the pick up that is $19.99. Also tried to add 180 miles! Completely unacceptable
Eric CollinsThe service was great, no improvements needed.
Stephen ShoopIn my local area I have found that this is the place I prefer. I have rented multiple times and they have never failed me. He is always pleasant and professional.
Michael VanValenMelissa was right there ready to assist me and gave me excellent help!! My Uhaul experience was outstanding!!! I😊
Kimberly DuckettTrailer door stuck sometimes and couldn’t be raised easily
Charles MullettThey assigned me a truck in the papers but they gave me the key to another, that was a waste of time. It also did not have gasoline, which according to them made me very dissatisfied.
CRUZGUSTAVO POSANTESI never used the blankets and was told I could not get a refund. At every location if we never used the blankets or the dolly it was refunded and this pms e should honor the same thing but the young lady got rude with me and I will never return to that location again
RICHARD DALTON MILBOURNE JRThis location was in a bad area and would have preferred not going there, you may want to warn people before you send them there.
Farah LafaberAlways a great group of folks
Jason Birckhead-NicholsonVery nice experience, thank you
Michael MarkasSingh and his staff are great to rent from. Extremely professional & I would recommend renting UHaul products from this franchise any time. This was me 2nd rental!
WILLIAM germelmanThis was the best experience. I have rented 4X this year, this was the best service.
Michael VanValenPrice for rental is pretty high.
Herman LeighI was charged 3times and never got my deposit back
MINDY CASTILLOAll went well!
Paul BrownAwesome service!
Joseph ZavatsonEverything was just fine.The employees were knowledgeable and efficient.It only took a few minutes to pick up and drop off.Pleasant experience.
bobby meltonVery easy drop off
STACEY ROBICHAUDBroken glass throughout the cab. Had to take time to clean that out. Windshield wipers are so old they smear debris across the windshield. Could see better when I didn't use them when it was raining. Overall, the vehicle needs some important maintenance performed.
David Watts