Customer Reviews for Northside Sunoco Gas Station
(U-Haul Neighborhood Dealer)

1,671 reviews

823 N Loudoun St   Winchester, VA 22601

(540) 771-3555

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat: 8 am - 7 pm
  • Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(540) 771-3555

823 N Loudoun St
Winchester, VA 22601

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat: 8 am - 7 pm
  • Sun: 9 am - 6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
4.0

Customer did not leave a comment.

KENNETHHANK S. 
Rating:
5.0

Customer did not leave a comment.

DAKOTASHAYE H. 
Rating:
5.0

Great job

SATNAM S. 
Rating:
4.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

cody C. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS P. 
Rating:
3.0

Customer did not leave a comment.

Randy B. 
Rating:
3.0

Inside of trailer was muddy but in good conditions .

Jason E. 
Rating:
5.0

Good

DAVIDROMAN R. 
Rating:
3.0

Customer did not leave a comment.

DOUGLASFLEMING W. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

JOHNFRANCIS M. 
Rating:
5.0

Customer did not leave a comment.

SHARONLYNN O. 
Rating:
2.0

Provide a decent outside sign at the location. There was only a small window sigh that was 3/4 blocked by a beverage sign in front of it. Drove by twice to find it

Paul B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
3.0

I was supposed to drop uhaul off at 12:00 noon on Sunday and received numerous phone calls requesting an earlier drop off because someone was scheduled to pick up at 10:00 am. Very inconvenient for us.

MICHAELJOHN S. 
Rating:
5.0

Customer did not leave a comment.

KATHYDENISE G. 
Rating:
3.0

The location isn't in the best part of town. Not a great experience overall. Tried to use a different location 2 miles away and it wasn't an option.

HELENRAMEY R. 
Rating:
5.0

Extremely helpful staff at this location deserve Attaboys and Attagirls --- I will be giving them each a gift certificate to the excellent Chirmol Guatemalan restaurant next door.

MAURICEE H. 
Rating:
3.0

The truck seemed to need service. I thought I head an exhaust leak in the first 5 minutes of driving.

MICHAELALONZO V. 
Rating:
5.0

Customer did not leave a comment.

ROGERRUDOLF C. 
Rating:
3.0

Clean the inside of cab. Smelled of smoke.

Pam B. 
Rating:
5.0

I mentioned to the person checking in the truck that the vehicle was really nice. MUCH better than the previous truck rental about 2 weeks ago. The windshield wipers appeared to be the wrong size (too short) & didn't wipe the windshield very well. I mentioned this to the person at the store. This facility is efficient and very pleasant to work with regarding the U-Hauls.

Mark M. 
Rating:
2.0

The truck was dirty and smelled of urine. We had to sweep it out and do a basic cleaning before we were willing to load our new couches. It was just gross.

JASONMILAN M. 
Rating:
4.0

Customer did not leave a comment.

ROBERTJAY A. 
Rating:
2.0

Customer did not leave a comment.

Joshua N. 
Rating:
2.0

Customer did not leave a comment.

LOGANRAYMOND W. 
Rating:
4.0

Customer did not leave a comment.

STEWART H. 
Rating:
5.0

Customer did not leave a comment.

CHERYL H. 
Rating:
3.0

The truck needs an alignment. It pulls to the right very badly.

MARK DANIEL M. 
Rating:
5.0

Very helpful staff.

CLAUDE T. 
Rating:
3.0

Pick up and drop off were very easy. The vehicle was a newer vehicle and was perfect for my needs.

JENNIFERELAINE R. 
Rating:
4.0

Drop off using APP. Nothing to recommend

Brian D. 
Rating:
5.0

Great service

CHRISTOPHERSHANE S. 
Rating:
5.0

Customer did not leave a comment.

Amy F. 
Rating:
4.0

They were quick, clean and knew what they were doing. They helped with the trailer and made sure it was hooked up right. Great dealer.

MARIALUISA M. 
Rating:
3.0

Mobile was supposed to be easier and faster I thought but ended up taking 45 mins waiting on the person to respond to things...and the whole point was so you can do it when they are open or closed and still had to go into the store and ask for the key. Truck was filthy. Had ketchup on seat. Food crusted on side of seat, trash under seats and in little compartments on the dash. Food crumbs all over the floor. Obviously wasnt cleaned after last use.

Jonathan M. 
Rating:
5.0

Love working with this location - very accommocating!

CHRISTOPHERBRADF C. 
Rating:
5.0

This location is easy to access and the people at this location were nice to work with.

BRIANKEITH B. 
Rating:
5.0

Customer did not leave a comment.

MICHAELANDREW D. 
Rating:
4.0

Customer did not leave a comment.

SYDNEE MCKALE A. 
Rating:
3.0

Customer did not leave a comment.

Roger Kent D. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

VICKIEATES B. 
Rating:
5.0

Very friendly staff and helpful.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

CRAIG H. 
Rating:
5.0

Excellent service!

SHIELDSCANDIDO J. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

It's a gas station. The attendant was alone and couldn't leave due to other customers in the store, but she was nice, friendly and helpful. She allowed us to take the trailer from the back to the front so that she could inspect, once other customers were gone. All in all, it took about 15 min but we understood her predicament. If it wasn't for her friendliness and helpfulness, this rating would just be “average”.

MARCELCLARUS M. 
Rating:
5.0

Customer did not leave a comment.

DANIELBRIAN H. 
Rating:
5.0

Customer did not leave a comment.

CARLOSAUGUSTUS W. 
Rating:
4.0

Customer did not leave a comment.

JOSEPHSCOTT D. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

I was super late in reserving a truck on a weekend. Multiple locations worked together to find me a truck along with a Uhaul representative. Every place I went tried their best to find me what I needed. The Sunoco location in Winchester is quick and professional. I was blown away by everyones effort. Very happy with my experience.

Julian F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHWILLIAM M. 
Rating:
1.0

Cashier, was disgustingly rude, and humiliated my 77 year old mother! Took over an hour to get issues resolved that should never have been issues. We lost $500 worth of furniture because we had a deadline to pick it up. We paid for 10 packing blankets and they weren't in the truck. The truck was given to us with 5 miles estimated traveling distance in gas and we ran out of gas before we could even get to the gas station. I had to go drive to the gas station and the other vehicle buy two gas cans and come back to put gas in the truck! It was a total fiasco. I'm going to demand that I get a complete and total refund for this mess plus a credit for the fuel that we put in. The paper listed it as an eighth of a tank and that is I said It was actually on empty. Because of the issues with this lady we could resolve anything. I'm not sure I'll ever use U-Haul again after this experience.

Anne L. 
Rating:
2.0

The service was excellent, however the store location could use some upgrades. Inside the store it appeared dingy and old.

JOSHUATHOMAS N. 
Rating:
4.0

Customer did not leave a comment.

BRIANM H. 
Rating:
5.0

Customer did not leave a comment.

LUISMIGUEL T. 
Rating:
5.0

Customer did not leave a comment.

JAYCALVIN B. 
Rating:
1.0

I had to wait while they clean the truck before I can even dry it away. It had trash in it as well. Also their affiliate movinghelp.com was used for help with moving. They were scheduled at 9 o'clock in the morning, they did not show up. I had to rent another day of U-Haul because I had a hair new help which cost me more. As well as more truck. I'm still not completely moved out of the old place. I ended up spending over $300 more than planned because of the delays. And I also had to move three force of my stuff or more by myself, and two friends that showed up to help. This is not cool! Both U-Haul and moving help.com or made aware of the situation. Neither one of them try to make it right. As a matter fact they charge me more for last minute hire and delays. Never again.Oh did I mention that no one even called to say that they were not gonna show up yeah they were a total no-show. And then lied to me about it. I was closing on the house I was watching my email like a hawk. They showed me no prove that they notified me even though they said they did I even checked my junk file. Bad service! You're better off hiring professional company!

TERESALENORE N. 
Rating:
4.0

Customer did not leave a comment.

BRIANEDWARD D. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
3.0

Customer did not leave a comment.

steven V. 
Rating:
5.0

Nice friendly people, easy transaction and fast service

ROBERTH M. 
Rating:
3.0

Do an inspection for safety before the uhaul is given to the renter. The truck should be road safe before it leaves uhaul. It should not be the renter's responsibility to fix your vehicles. This is very poor business.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

RICHARDALAN B. 
Rating:
4.0

Customer did not leave a comment.

BRIANEDWARD D. 
Rating:
5.0

The young lady was very professional. Great service!

CARLTONMAX G. 
Rating:
5.0

Customer did not leave a comment.

Kurt V. 
Rating:
5.0

Customer did not leave a comment.

EDWARDALLEN S. 
Rating:
5.0

good service

BIPINB P. 
Rating:
5.0

Thank you agay

PIAMARIE W. 
Rating:
3.0

The woman working the register was very helpful, and knew exactly what to do.

CASSIDY ELLEN R. 
Rating:
3.0

Good experience here.

ANDREW V. 
Rating:
5.0

Customer did not leave a comment.

Holly C. 
Rating:
5.0

Very helpful people.

MICHAEL DUANE H. 
Rating:
2.0

Ensure vehicles are available when the customer arrives and have a larger window between drop offs and pickup to avoid customers having to wait for the confirmed vehicle pickup. I waited more than 15 minutes for a guaranteed reservation.

Raizin R. 
Rating:
5.0

Customer did not leave a comment.

BRIANEDWARD D. 
Rating:
3.0

Customer did not leave a comment.

THOMASWARREN C. 
Rating:
5.0

Customer did not leave a comment.

Mattie O. 
Rating:
4.0

Employees were very helpful and knowledgeable concerning rental operations. Thank you for the great service. I'll definitely use this location again for my moving needs.

GREGORYSTEPHEN E. 
Rating:
4.0

Customer did not leave a comment.

SAMUELALEXANDER N. 
Rating:
5.0

Customer did not leave a comment.

ELMEREDIN R. 
Rating:
4.0

Truck was clean but I think there may be a transmission problem. It would not shift out of the 1st gear in the Drive position until RPMs were well above 3,000+. I drove a total of 34 miles and had to put about ten gallons in the tank. No idling time. That is unreasonable.

WILLIAMJAMES N. 
Rating:
1.0

Customer did not leave a comment.

christopher F. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
1.0

Customer did not leave a comment.

LUISMIGUEL T. 
Rating:
5.0

Customer did not leave a comment.

STEVENJAMES B. 
Rating:
5.0

26ft truck was very easy to drive and excellent on gas and pull in to regular gas station.

JOSEPHPATRICK D. 
Rating:
5.0

Customer did not leave a comment.

REBECCAANNE D. 
Rating:
5.0

Customer did not leave a comment.

EUNICEM B. 
Rating:
5.0

I HIGHLY recommend this location !!!

HARRYFRANCIS E. 
Rating:
5.0

There were no issues...Staff, equipment, service, everything was as it should be...

GAIL R. 
Rating:
4.0

Customer did not leave a comment.

Ronnie C. 
Rating:
3.0

Customer did not leave a comment.

Albert M. 
Rating:
3.0

Customer did not leave a comment.

ROBIN W. 
Rating:
5.0

Customer did not leave a comment.

EDWIN S. 
Rating:
5.0

Customer did not leave a comment.

harriett L. 
No reviews have been submitted for this location.

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