Customer Reviews for Northboro Mobil
(U-Haul Neighborhood Dealer)

279 comentarios

7 Belmont St   Northborough, MA 01532

(508) 439-4927

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 8 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(508) 439-4927

7 Belmont St
Northborough, MA 01532

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 8 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Ok but owner takes store customers ahead of you. Didn't have the dolly I ordered.

Jacqueline P. 
Clasificación:
5.0

Excellent dealership

FADI A. 
Clasificación:
5.0

The person who helped us was very helpful and professional!!!!

Kate K. 
Clasificación:
5.0

Amit was fantastic, we loved our experience!!!

Christopher G. 
Clasificación:
3.0

Clean at least the glass, and not send it out with a broken mirror.

richard C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thienchee C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Deborah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
1.0

I was scheduled for 2.00pm and I just got the truck around 3.15-3.20pm. For all this delayed I should have a discount.

Ronaldo D. 
Clasificación:
2.0

The attendant was overwhelmed with trying to manage a mini store, sell gas and rent uhauls. He was a nice guy, etc. but it took way to long to pick up my truck. PLUS I was not able to pick up a truck where I had originally reserved so it caused me to add 20 miles to pick up & drop off total distances that should have been taken off my bill AND the check tire light was on! Not a good experience.

Margaret N. 
Clasificación:
5.0

El cliente no dejó un comentario.

santiago R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Faisal K. 
Clasificación:
4.0

Cargo area was filthy with dirt, and grass or straw or something and smelled a little off. Other than that it was by far the least painful experience with U-haul I've ever had. Pick up and drop off were quick and easy and they actually had the truck I reserved, a first in my U-haul history! If the bed didn't require cleaning I would give 5 stars.

Will S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
4.0

Individual on duty needed more training on the software. Spent extra time waiting for them to figure out how to release the truck to us.

John L. 
Clasificación:
2.0

This isn't the location I actually made my reservation at, this is where I had to go, cause they changed it on me last minute. I also received the truck with an empty gas tank and had to dump over $125 in gas into this vehicle. The gas credit didn't even cover half the cost! This has been close to the 4th time U-Haul has screwed me around on a rental reservation. Clearly, you need to understand the definition of the work "reservation" cause clearly you don't!!

H Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick D. 
Clasificación:
5.0

Very friendly staff

Husam B. 
Clasificación:
2.0

app cannot upload the photo......

Xin F. 
Clasificación:
5.0

Great service!

ANDRE A. 
Clasificación:
1.0

My billing is all messed up No receipt printed!! Only email and it's not final bill. Money's already taken out of my bank and the amount it wrong!!!! FIX PLEASE ASAP

LAURA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
2.0

They charge 3 times

Tiago C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa S. 
Clasificación:
5.0

There some amount of gas was less which was not correct but I don't have anything to proof…you charged $20 for that. I will give tip for $20 to you but will never visit that location again.

Ajeet S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRASHANT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAYESHKUMAR P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabrielle F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Zizhen C. 
Clasificación:
5.0

Office staff were very helpful and understanding. Having a gas station at the location was very convenient. Will definitely use again!

Marianne T. 
Clasificación:
1.0

This guy forced me to Full the gas tank but I didn't receive full tank gas

Manoharreddy M. 
Clasificación:
3.0

The equipment I reserved was not there when I went to pick up truck (utility cart and enough blankets). Had to go to another location to pick up.

Kimberly H. 
Clasificación:
5.0

The lady is polite and helpful. Thanks.

Zhenwei Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

John G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcclyve P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brendan B. 
Clasificación:
2.0

I was charged 20 for a convenience fee that I never should've been charged because I checked in the U-Haul in person and it was all good

Tauqeer H. 
Clasificación:
1.0

Person that was supposed to check me in told me I had to do it online. By the time I got to check in I was no longer onsite and could not see where to set up an account on the web site. What should have been a two minute process ended up taking a half hour and was a total pain.

Steven D. 
Clasificación:
4.0

Jasmine was very helpful at the return location but there was no bathroom while waiting for a ride.

SARAH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Henri Z. 
Clasificación:
3.0

I called to ask to have truck held, I was instructed to reserve online which I did. Unfortunately this did not expedite things at pickup. Clerk also was responsible for gas station and mini market so I had to wait. Clerk requested license, credit card etc even though all of this was entered and scanned into thy reservation. I did not select mobile check in. Upon return I replied to text message, filled in the information took pictures, but would not complete the process, so I had to go back inside. It should be streamlined and more efficient

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Konstantin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin E. 
Clasificación:
3.0

El cliente no dejó un comentario.

SCOTT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole A. 
Clasificación:
4.0

El cliente no dejó un comentario.

joseph R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brendan H. 
Clasificación:
1.0

guy was a jerk, annoyed, and not helpful. And charged me 6$ for gas even though I added the correct amount of gas. Not going to fight over 6$ but defiantly never go there again and will tell all to stay away from Belmont location.

eric F. 
Clasificación:
5.0

Nothing. Great system. Simple, quick and painless.

Gregg V. 
Clasificación:
1.0

I had 175 taken out when I went there to get the uhaul. When I returned it my bill was 142 and I had to give the 42 dollars so I'm not understanding

jayson S. 
Clasificación:
3.0

The dropoff location was easy and convenient, however, the phone app was less than easy to use. I took pictures prior to my drop off for my own records. When the app wanted me to upload them, it stated that i needed a more recent photo. This was frustrating having just taken the pics 10 minutes before using the app. So, i had to go back and take another set of pics directly at each part of the form. It took me over 20 minutes to drop of the truck through the app. The user interface needs a little work.

Mark T. 
Clasificación:
2.0

First issue I had was that I received a call 2 days before my scheduled date about not being able to get a 26' truck but instead getting the 20'. Second issue was that uhaul change my pickup location (originally I had setup Worcester) I was ok with all the above but upon arrival to the northborough location, the attendant was nice and respectful but didn't find my name on his computer. Upon spending 45minutea on the location and getting ready to leave in my car he comes running out to let me know he sees my name now.

Gabriel B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexander T. 
Clasificación:
1.0

While returning the application crashed 10+ times. It took me more than 1 hr to return. Horrible experience with the app.

Indraneel S. 
Clasificación:
2.0

Took to long checking out was told internet was slow. When I return truck I ask if I should fill the truck I would pay for it Didn't go far gauge was not full but was told don't worry we didn't give you a full truck he would take care if it so I was charge 20 bucks for about 5 gallons of gad

Thomas A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

No problem with the location itself but rather U-Haul itself. From conversation with the store proprietor, it seems like U-Haul was supposed to provide him with a part number for the appliance dolly I ordered. Because they didnt we had to call U-Haul and it took 20+ minutes to get it sorted out. Not a good experience.

Nathan Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Renato B. 
Clasificación:
5.0

nothing

Ayyanna P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramesh R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ramesh R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Aidan C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Brianna S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcelo O. 
Clasificación:
5.0

The owner was very helpful and pleasant!

Gary M. 
Clasificación:
3.0

A bit slow to get the truck but with patience we succeeded.

Robert H. 
Clasificación:
1.0

Very bad costomer service.

Elaine P. 
Clasificación:
1.0

The attended was rude and insulting. Made me feel like i was imposing and all i needed is the truck. Lied to me how late i can return the vehicle despite a drop box anf the location being open 4 hours after i dropped off the vehicle. Charged me for 2 day rental on a one day 8 hour rental. Poor cultural adjustment...

james z M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Abhishek D. 
Clasificación:
1.0

Absolutely do not drop off or rent U-Haul from here. The man was completely disrespectful to me. I waited in line patiently and while he was checking out the person in front of me he started to ask me questions. I asked nicely for it to be a private conversation and he continued to ask questions in quite a rude manner. I had an injury while using the truck and the man at the drop off site asked me, “What would you like me to do about that?” I asked for some compassion first off and he still continued to be extremely unhelpful and disrespectful.

Rachael P. 
Clasificación:
1.0

Gas station. Attendant was rude, disrespectful, and difficult to understand.

John P. 
Clasificación:
2.0

not helpful with check out, rude,

Matt D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Maxwell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel L. 
Clasificación:
4.0

El cliente no dejó un comentario.

marybeth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

arthur B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kim C. 
Clasificación:
1.0

I had a very difficult experience when trying to rent a truck. It took over 2 hours to actually rent the truck. When I originally called I was given an address in Northboro near the Solomon Pond Mall and a price. When I went to pick up the truck, I was told I was at the wrong location and was told my truck was at a gas station on Belmont Street in Northboro. I am not sure why I could not simply get the truck at the main location in Northboro. Anyway, I drove to the Belmont Street location and it was an extremely frustrating experience. First, the location was a gas station/convenience store with one woman working. The woman had to wait on customers who came in every couple of minutes to buy gas, lottery tickets, and cigarettes etc and she could not spend more than a minute or two with me before getting interrupted with a convenience store customer. When after probably at least an hour, she tried to print out my paperwork, contract, and receipt but the printer was out of paper so she tried to put more paper in the printer but for some reason it would not print. So instead, she showed me the paperwork on the computer and the charge was about $60 more than I had agreed upon with the person I had made the reservation with. After questioning this, it seemed that they had added some optional insurance that I had not asked for and did not approve to my bill. I then told the woman that I did not want this insurance that was added to my bill without my permission and she tried to take it off the bill but did not know how to do this. After trying several times unsuccessfully (and serving many more convenience store customers while I and my 12 year old grandson had to wait) she finally called a supervisor to ask how to take this unauthorized charge off my bill. The supervisor was in a vehicle stuck in traffic and was unable to do anything to help at that time. He told me he would issue a credit to my credit card for the over charge and it would take 3 to 5 business days to clear. It is not good business to try to run a U-Haul business at a very busy convenience store/gas station with only 1 employee. I do not fault the woman - she did her best and really tried but she had to attend to the convenience store customers while I was left to wait. So it took at least 2 hours for something that should have taken 10 minutes. Very frustrating. Then I had another surprise after I returned the truck. I was told that I had the truck for 48 hours but was unaware that there was a mileage limit or that I would be charged 40 cents a mile for every mile driven over the limit. I only kept the truck for less than 24 hours and was assessed an additional charge because I apparently went 10 miles over the mileage limit. This is no doubt my fault for not reading the fine print but my suggestion would be for U-Haul to explicitly tell customers that after X number of miles they will be charged 40 cents a mile. This would likely reduce any misunderstandings and

kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sunderrajan R. 
Clasificación:
5.0

The experience was amazing. It was quick and simple.

Justin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Parveen M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Scott F. 
Clasificación:
1.0

The representative was not very helpful

Tatyana O. 
Clasificación:
4.0

Its is hard to drive this truck , very very hard to turn the ignition on

Suresh U. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRES D. 
Clasificación:
3.0

I gave my card number online to pay for the uhaul and was charged $1 to make sure it would go through. When I had my step dad pick it up/drop it off and they made him use his credit card to pay for it instead of using mine like they were supposed to.

David L. 
Clasificación:
4.0

I only ordered a mini truck and when I went to pick up it truck it was a larger one. I was a little disappointed that I had to pay more money than I planned on paying. I needed the truck on that day so I had to take it...

jodi M. 
Clasificación:
1.0

The truck was not clean and contained tree debris. Supplies booked had to be refunded and those that were available were not the quantities requested. Overall, not impressed at all.

SEAN W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

irene M. 
Clasificación:
1.0

I reserved the truck online, and specifically declined the "Safemove" insurance. But when I picked up the truck, it had the $28.00 charge for the Safemove. I told the guy that I did NOT ask for that and he said, "well, it's there", and acted as if there was nothing he could do. Since I needed the truck, I felt as if I was held hostage, and just signed for the insurance. Oh, and then he mentioned that the check engine light was on, but not to worry about it. Wonderful.

James M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jiffy T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Amanda A. 
Clasificación:
3.0

I had registered all my info online then had to re-register in person with only one cashier serving both Uhaul and the service station. Delayed 20 minutes. Second, after I made my online reservation, I received a call to change the pickup location 5.5 miles further away than my preferred location, without any mileage compensation. I drove by my preferred location and there must have been 15 free trucks like the one i needed. I was not happy at all to be redirected to a less desirable location, further from my destination. Otherwise, truck was in good shape and clean and service person was competant.

Walter R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sonal P. 
No se han enviado comentarios para esta ubicación.

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