Customer Reviews for North Parkway Mini Storage II LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Kind and helpful people in the office. They obviously take very good care as it was always clean.

Rating:

5.0

Big place! The Manager escorted me to my unit when I would forget where it was. These guys are great.

Rating:

5.0

Very helpful and and nice people. Everything was clean and reasonable price

Rating:

5.0

Great place. Will be back when I need storage again.

Rating:

5.0

I had no way to check in upon return. I received a link to start the use but that was the only communication.

Rating:

3.0

The inside of the UHaul truck cab that I rented was dirty. An employee of this location should have hosed down the inside of the truck cab. The employee that I dealt with was okay, but he sure wasn't excited about his job or renting a truck. He did help me put my friend's ID into the system, since my friend had sent me his Driver's License, but he could not be there at the Rental Pick Up Location.

Rating:

5.0

Nothing everything is perfect as it should be

Rating:

4.0

Unfortunately, this location didn’t have a hand truck/dolly available to rent. Had to go to another location to rent a dolly. The truck had candy wrappers in the floor and other debris. Truck should've been checked and cleaned prior to me picking up.

Rating:

5.0

The equipment itself was excellent and the people at North Parkway Mini Storage were extremely helpful and friendly! I have suggestions for The U-Haul online system. If this message only goes to North Parkway Mini Storage, I apologize. I used my phone number to reserve the truck. When I tried to log in to the app using my phone number, it sent the code to my dad's phone number. I never entered my dad's phone number into anything. Once I got in, it says "Welcome Michael" (my dad's name) and has a history of trucks that my dad reserved in the past. My truck was under active reservations. Then, I tried to pick up the truck through the app. It would begin loading, then crash back to the start screen for the app. I had to ask the people at North Parkway Mini Storage to handle getting my reservation for me even though they were about to leave for the day. Please employ proper QA testing for your application development process. I should not be able to access someone else's account purely because I share the same last name as them. I should also be able to pick up my truck in the app without it crashing. I was lucky employees happened to be at North Parkway Mini Storage at that time.

Rating:

5.0

I definitely recommend North Parkway Mini storage. I have used them for over 10 years . I would continue to use them but due to some circumstances that come up I had to cut back on some Bill's. In the future if I need to have a storage unit again I will definitely come back to them . It's a nice place, it is very secure, the rates are good and staff is very nice.

Rating:

3.0

The clerk didn’t want to help connect the trailer to my vehicle and it’s located in a cell dead zone…hard to use the U-Haul tools without bandwidth!

Rating:

4.0

A message was on the dashboard that a tire was low. A change oil light was flashing.

Rating:

5.0

Very clean and convenient. Only complaints were the light in my unit did not work and the gate was left open almost always during the day. I would rent from here again. Move in and out was very easy.

Rating:

5.0

Great storage place because it was clean, helpful people, and easy to get to.

Rating:

5.0

Everyone was very helpful and the place was very clean. The Manager said hello to me at my unit several times. They were very easy to work with.

Rating:

5.0

Great place. Great people in the office.

Rating:

5.0

Nothing. The process was fast and the staff was friendly.

Rating:

5.0

Vehicle was dirty inside and out. Recommend some cleaning

Rating:

5.0

From day one the staff was very helpful. Any questions that I had regarding my account were answered. I highly recommend using this facility to store your items.

Rating:

5.0

Lady in the office was very polite very kind very helpful. I appreciate working with people like this. Thanks again.

Rating:

5.0

I had a wonderful experience for 3 years.

Rating:

5.0

N/A

Rating:

5.0

Easy access to a secure facility, they were everything I needed at the time.

Rating:

5.0

Beautiful and friendly people

Rating:

1.0

Motor sounded like it was going to die the whole time. Incredibly loud. Probably an exhaust leak. The steering was awful. Completely dead on center and twitchy off center. The app is garbage and the location service never works. Was not able to properly check in the vehicle returning after store hours.

Rating:

3.0

Make sure your truck was tuned up and sound like a diesel engine. or with out muffler.

Rating:

5.0

keep it up

Rating:

5.0

Customer service and ease of reservation was great.

Rating:

5.0

Best place ever, and the nicest staff

Rating:

5.0

The lady at the front desk was so sweet and helpful!! I'm sorry I don't remember her name. We were renting this Uhaul in a bit of an emergency, and she was so quick and efficient while still being nice. Thank you!!

Rating:

5.0

Easy peasy. Picked the truck up with no issues. Great customer service.

Rating:

5.0

North Parkway Mini Storage prices are lower than others I compared with. One thing that stands out is they check the storage units and if one is left unlocked, they contact you to let you know.

Rating:

5.0

Great customer services!!

Rating:

4.0

Being a travel nurse I didn’t have any problems for the years I’ve been traveling with my stuff in storage. The area is safe and secure. Wish you were locked into your price though b/c within the last year or so both storages prices kept going up. Other than that I would use them again.

Rating:

4.0

The truck was trash, nasty. The truck stunk, drove horrible and was filthy. I spent over 30 minutes cleaning the cab and it was still bad. I don't think the handles, steering wheel or seats had ever been wiped off. The cup holders had a sticky substance in the bottom. The vents were falling out of the dash. There was a strong fuel smell. The truck drove so rough that my watch thought I was working out while driving. I rented a larger truck last year and it drove so much smoother and easier.

Rating:

5.0

The check in/out process was very easy and the people here are very nice. The U-Haul trailer itself was in good shape as well and easy to hook up. Thank you!

Rating:

5.0

Good prices, great service. Very clean place

Rating:

5.0

Great place!

Rating:

5.0

Great customer service! Quick and easy move in and move out!

Rating:

3.0

We locked the keys in and Uhaul sent someone very fast.

Rating:

5.0

Everyone was extremely nice and professional!

Rating:

3.0

Staff on hand not very friendly. Truck fuel gauge reflected E. Steering wheel on the vehicle had 4 to 5 inches of play making it more difficult to steer.

Rating:

5.0

I was very pleased with the entire process. I have been a customer of Uhaul for years. And the mini storage fit my needs entirely.

Rating:

5.0

Good price, clean place and friendly people

Rating:

5.0

Really clean and nice people

Rating:

5.0

Clean and easy to get to place

Rating:

5.0

Cool people in the office. Helpful.

Rating:

4.0

Nice guy and explained everything.

Rating:

5.0

Just keep doing what you're doing

Rating:

5.0

It was great other than having to take pictures in the pouring rain!!

Rating:

5.0

It was great...

Rating:

5.0

Excellent customer service! LeAnn was quick ,efficient and friendly. I think the manager's name is Ken. He took the time to show me the best way to get to my storage room. He made sure that my passcode worked. However, before I went to my storage unit he took the time to make sure it was ready for me to move my items in. I recommend this place for your storage and moving needs.

Rating:

5.0

We have had our unit for quite some time. Never had any issues and the staff was always very helpful and kind. I would definitely recommend this establishment for your storage needs.

Rating:

5.0

No frills, just a very good facility! Good people to do business with.

Rating:

5.0

Everything I own got infested with stink bugs. We cant even bring our belongings into our house.There was mouse droppings on floor. Only had our stuff there for 2 months.

Rating:

5.0

Great storage..

Rating:

5.0

Amazing storage facility n staff thx u all so much

Rating:

4.0

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Rating:

5.0

Great experience storing brand new furniture here!

Rating:

5.0

We will rent again!

Rating:

5.0

Excellent Storage facility and super friendly and helpful staff.

Rating:

5.0

Excellent customer service!!!

Rating:

2.0

I dropped off the 20' Uhaul truck. I took photos of the mileage, gas gauge, and inside truck (for documentation). The employee did not want to see the odometer reading, gas tank gauge, nor photo of inside of truck. He said he would email me a receipt. I have not received it yet, but they are very quick to send out an email to review them. Shouldn't they complete the transaction before requesting a review? Not the way to run a business if you expect a good review.

Rating:

5.0

Loved the people they were extremely nice.

Rating:

5.0

When we had to move Momma's household goods into storage, we were very lucky N. Parkway Mini-Storage had an opening in the climate controlled section. We never had any issues for the well over a year time we had things stored and everything looks just like the day we put it there.

Rating:

3.0

I haven’t received the amount due back to me and I figured that takes time on my bank accounts end BUT I HATE they charge WAY to much for mileage and gas is 4 dollars and it takes ALOT to FILL UP. Every 2 hours or so. I had to take a trip to Indiana from Alabama and back and in gas alone it cost me close to 500 dollars and it almost had cost me close to 1200 for the rental alone and I’m only expecting maybe 34 dollars back I didn’t estimate in mileage

Rating:

5.0

We have and will continue to direct people to your facility. The staff was very helpful when we moved here and realized that all of our "stuff" would not fit in our house. Very happy with the facility and the service. Thank you!

Rating:

2.0

Everything inside the vehicle was covered in dog hair. The cup holders were covered in grime. It was disgusting & unacceptable. The pick up location said it was “nothing they could do” and directed me to the 1800 number. I had to buy blankets to place over the seats do my husband wouldn't have an allergic reaction. U-Haul did refund me $50 of the $200 total.

Rating:

5.0

I wanted to rent a trailer from Fayetteville Tn. U-haul website said no trailers were available for the dates I requested. After renting trailer in Alabama, when I got to Fayetteville Tn I passed 2 U-haul location that had the same trailer I had rented. Those trailers were on the lot all week while I was in Fayetteville. I had to drive 25 miles out of the way to rent a trailer that was available in Fayetteville. Not happy with your system.

Rating:

5.0

Worst experiences ever with this unit

Rating:

5.0

This was one of the most relaxed and stress free moves I have ever made. thank you for your help and for the security of the storage facility. if I am In need of a storage unit again, I will be back to visit you .

Rating:

5.0

I was much please with the service no complaints if ever needed again we will definitely choose you all .Thanks

Rating:

5.0

I enjoyed my extended stay from 4/2021- 1/2022! Lee Ann has such a friendly phone personality, she could sell snow to a eskimo! She’s GREAT! Zack although he forgot about my arrival- was apologetic and came to my assistance immediately!

Rating:

5.0

Tried to return vehicle after hours but the app was not working tried to call U-Haul and was on hold for 1hr before phone disconnected. Tried going through website instead of app and finally was able to return. Definitely improve app or have a notice to try website if app doesn't work.

Rating:

5.0

Our climate-controlled unit preserved photos, clothing, portraits, and household items like new for 5 years. We never saw a bug or a rodent. My only complaint is that there is no lighting within the individual units; the hallway lighting is adequate since the units are open on top, but sometimes I needed a flashlight due to the dimness.

Rating:

4.0

We used the app to pick up the truck. I was VERY aggravated to be called by an employee at this location to be told our reservation was at 7, but the didn’t open till 8. I was surprised as I made the reservation at a different location and expected to pick up where I called to reserve. The only reason the guy called was to tell me they didn’t open till later and if I wanted the truck at 7 I would have to use the app. Never an email or contact from ANYONE that my reservation had changed till 4pm on the day prior to my reservation of 7am. The back of the truck was full of straw and had to be swept out before we could begin loading. This review isn’t so much against the location, as the process of how my reservation was handled and the lack of communication about the change of pick location. The employee at this location eas very helpful in working toward helping me get the truck at the needed reservation time of 7 so we didn’t have to wait till they opened at 8. Knowing what I know know about how the company changes reservation locations I will likely not use your services in the future.

Rating:

5.0

Everything was excellent so I have nothing say needs to be improved.

Rating:

3.0

The van I rented was disgustingly filthy. Animal hair all over the seats. A strong, musty odor that wouldn’t go away. Trash and food crumbs all over the floor and seat of van. I was told there was nothing they could do and that the police had confiscated that van from a lady who had been using it for weeks. No cleanup from police impound lot to renting it out to customers? You ought to be ashamed of yourselves, UHaul.

Rating:

5.0

Cheapest rental truck for the cheapest price.

Rating:

5.0

Everything was wonderful, I will do business with you again.

Rating:

5.0

Clean the inside of the trailers. Also, The office staff was great , but the method of payment was horrible. We should not have to use our personal phone to make payment. I want do this again.

Rating:

5.0

Employees were very helpful on accommodating a quick rental prior to a morning reservation. And as promised I returned the truck within two hours. I thank you guys for always been helpful with my moves. This is the second or third time I use the same location.

Rating:

5.0

All 5 star!!!

Rating:

5.0

Went out of their way to assist and u would use them again if needed.

Rating:

5.0

I walked in there with a guide dog and people were always friendly and courteous

Rating:

5.0

1st time for using U Haul .maybe if I use again I can see what to improve on.

Rating:

4.0

Note: This particular location N. Memorial Parkway was great. BUT, University Dr. near Putman was pure de garbage!!! They made me and several more people reservations and got there to pick up the truck and they didn't have no trucks!!! ×#@$/%^&^^^<^%^&

Rating:

5.0

My experience with you guys was great. I will definitely be back and I will recommend you to anyone looking for a storage unit.

Rating:

5.0

Excellent facility. Staff very professional and friendly. They are knowledgeable about their profession. I would use this facility again and recommend it.

Rating:

5.0

Zach made the process easy.

Rating:

5.0

The location and employees were awesome!!!! I did 24/7 pickup and it was AWFUL!!!! I couldn't pick up the truck using the app, i was on hold for an hour in the parking lot and still never got thru! I had to go home and go live chat on the website to fix app problem. It took me over 2 hours to ppick up this truck and 3 trips to the location. I FINALLY GOT TRUCK AFTER 11P. IMPROVE YOUR CUSTOMER SERVICE!!! THIS WAS RIDICULOUS TO HAVE TO GO THRU JUST TO PICK UP THIS TRUCK!!

Rating:

5.0

Great!!!! Always will pick them first.

Rating:

5.0

The staff was always courteous. They always let us know when they would not be available. I had been a customer since 2006. The reason for leaving is I had things in storage the were outdated/no longer needed. Other things I had forgot I had and can now use.

Rating:

5.0

Super friendly. Big smiles. I would gladly do business with them again.

Rating:

5.0

Still disappointed here too. My original drop off location was at rocketcity storage (which happens to be where I unloaded to a storage I'm renting there), but when I got there, they could not find my contract and were not willing to take it. They said it might cost me money to change the drop location. Ended up bringing it to the location listed above and they were great.

Rating:

5.0

Dave and Lee Ann were professional, wonderful and kind people to deal with. The locker originally was rented by my deceased older brother. The transfer to my name was done easily as I had the proper documents. The cleanout was also an easy process. Nice staff and facility!

Rating:

5.0

We Love these guys !!!!

Rating:

5.0

The employees are always so nice

Rating:

5.0

Great staff. Great experience. I would absolutely rent here again.

Rating:

5.0

Thank you!!

Rating:

5.0

Good Experience

Rating:

5.0

Best Prices in town, very well maintained, clean and very friendly office personnel

Rating:

5.0

Nothing! Keep up the awesome work!!

Rating:

4.0

Service was excellent! Our only concern is that my husband's driver's license would not scan, nor upload online and the female rep offered to scan his driver's license using her cellphone and upload it. This method raises many security concerns for us and we want confirmation that his information is deleted from her phone. We are not questioning her integrity but want to protect ourselves. Thank you.

Rating:

5.0

I was extremely satisfied with North Parkway Mini Storage and would use them again if I was ever needing such services in the future. I have no problem highly recommending North Parkway Mini Storage to anyone.

Rating:

5.0

Loved this location and staff. Extremely helpful and this storage really helped my family. THANKS!

Rating:

5.0

The staff at this facility is amazing and friendly! The unit is clean and the property feels safe. I would highly recommend North Parkway Mini Storage for your storage and Uhaul needs.

Rating:

5.0

Clean and great customer service.

Rating:

4.0

Thank you for always being accommodating and professional. Any time I left or road by the storage unit I knew

Rating:

5.0

Great Service

Rating:

2.0

Did not rent unit. Was told on Phone that I would have access from 6:00 am till 10:00 pm and this was not the case.

Rating:

4.0

easy to find and convenient

Rating:

5.0

the reservation for storage went great.the storage facility was clean and convienient.the staff was friendly and speedy.

Rating:

5.0

The staff was nice and professional to make a transition from dorm to storage.

Rating:

3.0

The gentleman who checked me in was very friendly and knowledgeable

Rating:

5.0

Everyone was very friendly and very helpful. Unit was also clean and easy to access.

Rating:

5.0

Quick, Easy, Efficient.

Rating:

3.0

No comments

Rating:

5.0

The folks there are very nice the unit was clean!

Rating:

5.0

Receptionist at North Pkwy Mini was very helpful. She showed me the unit which was very clean and will lighted. I`m very satisfied with the transaction.

Rating:

5.0

We have several units at this facility. The office and units have been clean, the staff is friendly and helpful.

Rating:

4.0

this is my second storage and no problems

Rating:

3.0

Everything was fine except the charge for the survey.

Rating:

4.0

The staff in this facility were very polite. They thoroughly explained all information I needed to know and the entire process went smoothly. Would use this facility again!

Rating:

3.0

Clean storage rooms and clean grounds. Staff not so friendly. Not happy about admin fee. Was not told at time of reservations

Rating:

4.0

Service was great. Facility entrance is awkward.

Rating:

5.0

The gentleman who checked us in was very polite. He showed us on a map where our unit was so we wouldn`t have trouble finding it. He was also friendly and a pleasure to talk to.

Rating:

4.0

Extremely clean facilities. Traveling from the main office to the storage unit gate is somewhat of a hassle.

Rating:

5.0

Nice helpful staff. Clean dry facilities. Great price.

Rating:

5.0

Great facility.

Rating:

4.0

Courteous, friendly, clean, easy

Rating:

3.0

Did not use because the unit I reserved was smaller than advertised. Service I received upon arrival was nice however.