Customer Reviews for North Olmsted Ace Hardware
(Distribuidor de U-Haul del vecindario)

663 comentarios

23200 Lorain Rd   North Olmsted, OH 44070

(440) 777-2689

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 6 p. m.
  • Dom.: 11 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(440) 777-2689

23200 Lorain Rd
North Olmsted, OH 44070

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 6 p. m.
  • Dom.: 11 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Margaret V. 
Clasificación:
4.0

The clerk was awesome at resolving pick-up issues and problems with the app.

ANDREW W. 
Clasificación:
3.0

The truck broke after it was loaded, I had to wait around 1 hour to get it fixed, make sure maintenance is done to prevent it headaches for customers.

Edvaldo N. 
Clasificación:
5.0

I was completely satisfied with the rental and return.

Paul C. 
Clasificación:
5.0

keep doing what you're doing 👌

John W. 
Clasificación:
5.0

We reserved a 20' truck. Why was it let go? We ended up with a 26' truck. Much bigger than we needed. Poor support.

Eric K. 
Clasificación:
5.0

Keep doing exactly what you are doing. Transaction was great - seamless and no issues at all.

Thomas D. 
Clasificación:
5.0

Very efficient process. Thank you so much!

Pam O. 
Clasificación:
3.0

The woman who handled our rental was angry about being “overworked” and very rude. We rented a truck a few weeks ago and the gentleman who helped us that time was great. Employees make all the difference. If you can't be polite to customers, stay home.

Anne S. 
Clasificación:
5.0

The service was wonderful. The folks that helped me were very helpful. The price for rental was within reason. I will go back to them, without a doubt, when I need their kind of service again.

MARY I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
3.0

Older gentleman I dealt with got the paperwork taken care of quickly but he said gas level was at 7/8 if a tank. Actually it was at 3/4 of a tank. Since it wasn't at full I just remembered where the gauge was pointing at and filled it up to that spot. The spot was NOT at 7/8 tank! So I was charged for 2 gallons of gas...Whatever happened to fill the tank to the 'Full' mark when you come back with the truck? How about sticking to this standard folks. Also, guy said the amount due was just an estimate and the drop off location would straighten it out. They didn't. I originally ordered a 10' truck which was available a couple miles from me. A week later I got a call that they could only get me a 15' truck and I had to go 11 miles one way to pick it up. No extra charge and I'd get 15 extra miles. No big deal, til I was charged for a 15' truck!

Ronald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake S. 
Clasificación:
1.0

Be on time, be literate, be punctual, understand what a gas gauge is, check in the truck prior to the scheduled pick up date, have common sense, clean out the truck prior to a new user taking it, roll the windows up

Jason K. 
Clasificación:
5.0

We received fine service.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROLAND A. 
Clasificación:
4.0

Didn't have furniture dolly. Paid $10 for equipment I never received

Joel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery S. 
Clasificación:
2.0

I was quoted a flat rate of $89. The person at the counter changed the reservation and $139.16 was withdrawn from my account. An email asking for an adjustment to be made has, so far, gone unanswered.

Terry G. 
Clasificación:
3.0

The fact that I had to give them another name and phone number, just in case I ran off with the dolly is ridiculous. Not to mention it was just on a separate blank piece of paper. They have my credit card and name/address on file. Then say it is company policy! If that was the case, it should have been part of the original paper work. How do I know if that guys not a stocker? Bad business practices!

Ron L. 
Clasificación:
2.0

Customer service was poor. Reservation was misrepresented. I was not notified of the system glitch or double booking until time of pick up. Uhaul representative at pick up could not give a reason and did not appear to care. I was supposed to return the truck at 5pm the following day but only had use until 11am. This caused scheduling problems for people helping with the move. We were unable to accomplish moving everything on the scheduled date and time and needed to make alternate arrangements.

John S. 
Clasificación:
5.0

Everything went well.

Sherry Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sally B. 
Clasificación:
5.0

Very nice and seamless process. Thanks!

Nick G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jann W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARKDAVID P. 
Clasificación:
3.0

El cliente no dejó un comentario.

RACHEL L. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessika N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jorge Andres A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID F. 
Clasificación:
5.0

Drop-off closing time was misstated by two hours. Closed at 6pm rather than the 8pm we were told. Check-in was therefore only told that we were OK with no formal procedure of pictures, inspection, etc. Made us nervous.

Albert L. 
Clasificación:
5.0

That truck that I used yesterday had the worst steering, way to much play. I felt I was driving my boat in choppy water

RANDALL F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas G. 
Clasificación:
4.0

Considerring the age of the truck, it was in decent shape but didnt appreciate the shorter load ramp. Probably time to retire this truck.

Robert C. 
Clasificación:
4.0

The greatest moving decision we madeâ€"Renting a uhaul and hiring their movers! Michael and Shawn were very helpful and professional. It would have taken us forever to get the truck so perfectly packed! Do yourself a favor and hire their movers! So reasonable and stress free!

Thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY H. 
Clasificación:
3.0

Went after hours, could have used a sign out front. Looked like an ACE Hardware store. No idea it was where I needed to drop off a UHaul until I saw a couple of trucks parked behind the place.

Thomas L. 
Clasificación:
5.0

The service was excellent and the employees were very helpful.

April B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Page D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marta K. 
Clasificación:
1.0

I had used the app to arrange for 7:00am pickup. Went to the lockbox to get the key out, no key. Called UHaul and their rep was very nice, but ultimately the best advice she could give was wait until 8:00 when the store opened or go to another location and she'd transfer my info. I waited since the time it would take to the new location would now be same time Ace would open. Once Ace opened, the UHaul guy moved all the trucks returned overnight before helping me. Went inside and their computers were down. I finally got out of there 1 1/2 hours after I initially arrived. Pulled out of parking lot and the engine light comes on. No way I was going back. I'm already way behind schedule. Got the truck back after saying a few prayers for the transmission not to fail. I liked the app and the ease of its process, but the overall execution was terrible

Tyler M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANNE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole R. 
Clasificación:
2.0

Long wait. Unclear where to go in hardware store for rental. No receipt for rental

raymond B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric L. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catalin M. 
Clasificación:
5.0

Everything was A1. Robert was very nice and very good at what he does. Took care of us to our complete satisfaction. Would recommend this location to anybody.

EDGAR T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCHELL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Umbreen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamenda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

PAUL C. 
Clasificación:
5.0

Was surprised the drop off location was open on Sunday. Thought I would have to use the U-Haul app but was instead met by Ace hardware rep who took care of the return.

Martin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cari C. 
Clasificación:
3.0

Takes like 30 minutes to get a truck not including the very long wait in the lineâ€"very outdated system. Most uHaul locations didn't even have trucks/vans available w/o reservation… so we waited in line for no reason. We are renting trucks here, not opening a bank account. Slide my ID, I'll sign some papers, and give me the keys… should take 2 minutes. We have 1 main job, which is renting trucks, unless uHaul corporate is satisfied with their revenues, there should be trucks when people want them. I know they're not cheap and there's logistical challenges; but the business is renting trucks… so no customer should be turned away or made to wait an hour to walk-in and get one. The return of the truck was easy, and quick… not even 3 minutes in total. That's how picking it up should be… as close to that experience as possible. I'm available to come in and fix all this, $350k a yr is my rate ;)

michael R. 
Clasificación:
3.0

I asked for pads and did not find out until I was there, that they are not provided. I also received truck with 1/4 gas left. This is NOT how a person should expect their experience to start. Not a fan of U-Haul

Stacy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLEN A. 
Clasificación:
1.0

I had to wait over an hour to get the rental, because the guy at the desk was having issues checking me in. I call customer while he was trying to check me in and they were not help. I finally got the rental after an hour, to find that the rubber on the door was falling off. For 700+ Miles I had to deal with that. On top of that the truck had trash in it from the previous renter.

Qusam A. 
Clasificación:
4.0

Double check the truck before the next customer. We found a syringe in the door of truck. Not a good thing to find during Covid.

Brooke S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen P. 
Clasificación:
5.0

Super easy check out. Friendly staff.

Jessica F. 
Clasificación:
1.0

The truck died after i parked it in the parking lot in front of my apartment. I tried to start the truck again and it won't start. I called the road side assistant and they dispatched a mechanic to take a look at it and it took 2 hours to get the mechanic on-site. After troubleshooting the issue, it turned out the truck can't be fixed and it needs to be towed. I asked the customer service about an alternative and they advised that i have to wait till the next business day to go to a location and pick up the truck myself, which i saw it is insulting and not appreciating the customers time and commitments. I had to move my stiff that day and U-Haul didn't bother to work with me. I asked for a refund and have them pick up the broken truck and they did after wasting another hour over the phone talking to the customer service.

Omar E. 
Clasificación:
4.0

Make sure all equipment is in the truck. I was missing a dolly.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brendan S. 
Clasificación:
3.0

I filled the gas tank to the line that was requested before dropping off the truck (which was more gas than what came in the truck to begin with, by the way), the station was 1/4 mi from the drop. But when I got my receipt, they charged me for 2 more gallons of gas. I thought that was pretty lame.

ADAM F. 
Clasificación:
5.0

everything was fast & easy

JASON W. 
Clasificación:
5.0

Big thank to Bob for handling this last minute for me. We got a call that a playground/swing set we ordered came in, but that they weren't going to be able to deliver it for another month. Now I can put this thing together and my kids will get a few more weeks of use out of it.

Ian A. 
Clasificación:
4.0

POORING RAIN. Taking photos and then the drop box was at the front of the building. The text said to take the "KEYS" and place them in the drop box. Got to the drop box and seen a spot for the contract. Had to go back to the rear of the lot, unlock the truck and go to the drop box again in the rain.

Kenneth S. 
Clasificación:
3.0

El cliente no dejó un comentario.

tom S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geza V. 
Clasificación:
1.0

El cliente no dejó un comentario.

Shannon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allen H. 
Clasificación:
5.0

There was a piece of body panel sort of hanging, I used a zip tie to make sure it didn't fall off. It was also a bit leaky and I'm glad I didn't pull onto my new driveway with it.

Scott B. 
Clasificación:
4.0

Robert was great and did what he could to make things right after UHaul messed up the pick up process.

Jordan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terrence A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hannah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Katharine D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
5.0

Friendly staff. Easy process.

pete M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hykesia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert Y. 
Clasificación:
5.0

It was a great experience.

pat C. 
Clasificación:
5.0

I was in and out of ACE Hardware in no time. The vehicle was ready upon arrival. The drop off was also very quick.

Don P. 
No se han enviado comentarios para esta ubicación.

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