Customer Reviews for North Kitsap Storage
(Distribuidor de U-Haul del vecindario)

1,527 comentarios

541 NE Bernt Rd   Poulsbo, WA 98370
(Near Bond)

(360) 779-1776

Horarios de la ubicación

  • Lun. - vie.: 7 a. m. - 5 p. m.
  • Sáb.- dom.: 7 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(360) 779-1776

541 NE Bernt Rd
Poulsbo, WA 98370
(Near Bond)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 7 a. m. - 5 p. m.
  • Sáb.- dom.: 7 a. m. - 4 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

friendly customer service.

Laura D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vici H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Todd W. 
Clasificación:
5.0

Nothing. Lovely folks, very helpful

angela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tobias M. 
Clasificación:
5.0

Have more trucks .

PATRICK M. 
Clasificación:
5.0

Very different experience with drop off.

Cara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt S. 
Clasificación:
5.0

nothing

craig M. 
Clasificación:
5.0

Newer trucks would be an improvement

Arturas F. 
Clasificación:
5.0

Wonderful staff!

Michelle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

donald B. 
Clasificación:
3.0

El cliente no dejó un comentario.

zacharey Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marnie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe S. 
Clasificación:
5.0

North Kitsap Storage and uHaul is amazing!! I will absolutely work with them again. Thank you for being so awesome. A separate comment is that the cost per mile is WAY to expensive. I had to pay for the already increased fuel costs, but spending almost $500 just for the truck to drive your kid to Bellingham and back is excessive. UHaul can't claim that it's because its because of fuel costs or supply chain issues, there UHaul trucks all over town and they don't pay for the fuel. It seems like a clear “inflation” money grab. And yes, UHaul disclosed the pricing in advance and I entered into the agreement eyes open but in my opinion the price per mile is to high by half.

Justin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla K. 
Clasificación:
5.0

El cliente no dejó un comentario.

daryl D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin T. 
Clasificación:
5.0

Very friendly.

Austin P. 
Clasificación:
3.0

Gas gauge was less than what was specified at pickup. Drove only 36 miles, filled 6 gallons before returning vehicle and it was above where i had recieved it and was still charged and additional 25 in gas refill in return. I disagree with this part, otherwise everything else was good.

Melissa V. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD P. 
Clasificación:
5.0

We received excellent customer service from pre-pickup call to in person pickup. Representative on site patiently walked me through process and made return super easy. If we ever need a rental truck I can promise we will use them again.

Gina M. 
Clasificación:
5.0

people were verry nice and helpfull

donald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maureen K. 
Clasificación:
5.0

Very nice guy working there. Very nice experience thank you

Monica S. 
Clasificación:
5.0

Service was friendly informative and personal. Great experience.

Richard K. 
Clasificación:
4.0

I've used this shop several times got U- Haul rentals. They almost always been very good to work with. Today the guy was just excellent and got me on my way in about a minute.

DAVID H. 
Clasificación:
5.0

Charging 1100$ for a 5x8 is ridiculous

cole K. 
Clasificación:
5.0

Karen was outstanding, her service, communication again was OUTSTANDING, I have used Uhaul on many occasions, but I would rate this for service better than the others

Robert N. 
Clasificación:
5.0

The staff here were very friendly and helpful. Was very easy to grab my trailer and hit the road. No issues with my return either.

DEBORAh J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cyprian W. 
Clasificación:
5.0

Gracias

andrew G. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE M. 
Clasificación:
3.0

The customer service could be improved. The person who checked us in was not friendly. I asked a question and he interrupted me as if he was impatient or stressed. But he did not answer my question, he implied I was saying something completely different, and when I asked again he answered it with sarcasm. For no apparent reason. I was not very happy.

Joao Lucas G. 
Clasificación:
5.0

Thanks fast fun and very friendly

andrewq G. 
Clasificación:
5.0

Friendly & helpful staff

GLEN H. 
Clasificación:
5.0

Rental went great

PATRICK Y. 
Clasificación:
5.0

Equipment was ready on time, in great condition, quick and easy checkout. Staff was friendly and knowledgeable.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLEN H. 
Clasificación:
5.0

They were a big help with are moving experience

DOUGLAS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEVON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLTON M. 
Clasificación:
5.0

Very easy drop off process. The staff called me to confirm the location, also communicating with text and email. They even allowed me to bring in the rental truck an hour late without a late fee. Super nice people!

Catherine P. 
Clasificación:
5.0

Nothing I can think of.

ELINOR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL LEE K. 
Clasificación:
3.0

the gas tank was only at just above 1/4 tank, so I had to fill before I was ready to return, which meant I overfilled to compensate, which costed me more. The woman checking me out barely had her mask above her lip, so it was worthless. We have a mask mandate here, so that was not good.

SUSAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lester Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA D. 
Clasificación:
3.0

Would have been nice if the windshield washer fluid reservoir was filled - it was bone dry and windshield was very dirty.

RANDY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

I always use this location. They are very helpful and friendly

DEREK S. 
Clasificación:
4.0

We returned the truck with the same amount of fuel as when rented, yet we were charged $121.00 for 22 gallons of fuel. Yet our mileage charged was only 34! I'm awaiting a response to the email sent from the link on our e-bill

LESLIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAKE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad D. 
Clasificación:
5.0

We were treated with friendliness and respect

Lesley B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERYL ZOE B. 
Clasificación:
5.0

Everyone was very helpful and professional. Just keep up the good work!

ROBERT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDDIE STEVENS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLTON M. 
Clasificación:
5.0

Dave and crew have simply got to be the VERY BEST management staff your company has on the whole west coast. I really enjoy doing business with such fine folks. THANK YOU !! Sincerely, Carl Grobey

Carl G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLEN H. 
Clasificación:
5.0

Great service - thank you!

TRICIAANNETTE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLEN H. 
Clasificación:
5.0

Facility owner/mgr rates an A+++ for friendly, helpful service!

JANINE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUTH S. 
Clasificación:
4.0

Staff was outstanding. Efficient, personable, skilled. We filled up the truck with more gas than we started with. It wasn't really full when we started, but now it is.

MERRIDY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura B. 
Clasificación:
5.0

Display the length of the vehicle and explain return policies about that me and money more.

Brandon E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie S. 
Clasificación:
4.0

The Gas tank was not full when I took delivery. I drove the truck 23 total miles and the tank took over 8 gallons to fill prior to returning it. I was told that if I did I did not return it with a full tank there would be a $30.00 service charge plus $5.00 per gallon.

THOMAS C. 
Clasificación:
5.0

They were great!

CARA G. 
Clasificación:
2.0

I reserved the 26' truck for a discounted round trip rate that was found and verified on uhaul.com. The offer was for $199 for 6 days and 836 allowed miles because I was taking truck from WA to ID and returning it to this originating point. Upon check-in, the person assumed it was a one-way in town and without verifying with me and the original pre-paid order charged me per mile. My bill to my surprise was $1,124. This mess up wasted my time as I was on the phone for an hour trying to get uhaul to resolve the issue. It still has not been resolved. I would not recommend uhaul.

Paul B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLEN H. 
Clasificación:
5.0

Even though they had computer issues the ladies at this location did all they could to get me going as fast as possible.

Clinton R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ken W. 
Clasificación:
5.0

Great customer service. Easy to drop off.

James G. 
Clasificación:
5.0

Nothing experience was great the people were great check in and out was quick and easy

MICHELLE L. 
Clasificación:
3.0

Uhaul charged me $3100 for a 5x8 trailer because lack of inventory. Can you say price gouge? Monopoly?

THOMAS S. 
Clasificación:
5.0

It was not disclosed when I talked with several U Haul agents at the time I booked my trailer, that "I" had too hook it up myself! If you are a woman, or even a man, and never done it before, it can be a challenge. Thankfully after about 1/2 hr, I received help...... But after being shown the correct way, it was told me that I could have lost fingers if the trailer drop down and they happened to be under the the hitch! I asked the Customer Service Rep several times who answered when I called today over my concerns about my whole experience with U Haul, "who is responsible if I loose my fingers? I never got a response..... I just ignored!

CHRISTINE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KONSTANTINOS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBY Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBY Z. 
Clasificación:
5.0

Not much can be improved. Maybe offer coffee?

Bruce B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarrod R. 
Clasificación:
5.0

Nice folks that run the place, reasonable rates, move in and move out were quick and easy. Thanks! I'll be back next time I need storage.

Brennan J.  |  Overall Experience 
Clasificación:
5.0

Fast and easy

Christian J. 
Clasificación:
5.0

2004 rented my space. Always prepaid to get 1 month Free. Left it spotless & notified office Sep 6. Was pd thru 10-31, 2021. Still waiting for reimbursement. 8 weeks should be reimbursed. My contract 17 yrs ago did not state anything about only whole months would be reimbursed. Pleased up until this mess!!!

SANDRA S.  |  Overall Experience 
Clasificación:
5.0

The staff is very friendly and helpful, access is great and the facility is conveniently located.

Forrest R.  |  Overall Experience 
Clasificación:
5.0

Wonderful experience with North Kitsap Storage, staff very friendly and responsive and facility was well taken care of.

Robert C.  |  Overall Experience 
Clasificación:
5.0

Very compassionate and reasonable

CHRISTINE B.  |  Overall Experience 
Clasificación:
5.0

I needed storage for my classroom materials. The staff was courteous and responsive. I appreciated their support. The facility was clean and well maintained.

Barbara B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily B.  |  Overall Experience 
Clasificación:
5.0

They were very friendly and easy to work with. Setting up storage for my RV was very easy and very quick. I've stored my RV here three different times now and am sure I'll be back again soon!

Aaron B.  |  Overall Experience 
Clasificación:
5.0

A satisfactory experience.

John F.  |  Overall Experience 
Clasificación:
5.0

I have done business here off and on for 25 years and have always been very satisfied. The prices are very reasonable and it is a very convenient location. I highly recommend North Kitsap Storage. Kris Makela

ANNE M.  |  Overall Experience 
Clasificación:
5.0

Very pleasant experience. No problems at all. If need be, I'd use their storage facility again.

Maragret F.  |  Overall Experience 
Clasificación:
5.0

Were very accommodating and helped with my moving needs

Bridget M.  |  Overall Experience 
Clasificación:
5.0

It was a pleasure to store our items for the past year at this facility.

Ed H.  |  Overall Experience 
Clasificación:
5.0

Appreciated friendly staff and secure storage lot for our RV. Having access at any time was a plus. It was easy to trust the facility for our storage. If we have a need for storage in the future, North Kitsap Self Storage will definitely be our first contact.

John D.  |  Overall Experience 
Clasificación:
4.0

Very nice and clean. Easy access and very secure units. Customer service was excellent, very helpful and knowledgeable about their facility. A pleasure to work with the manager.

David H. | Reservación
Clasificación:
3.0

Was disappointed to find out that this facility did not offer the first month rental free as indicated on the U Haul website. Check in person stated that they did not participate.

TODD E. | Reservación
Clasificación:
5.0

I did not use the storage facility after all. However, everyone was professional and courteous. I would consider using again in the future if warrented. Gracias.

Michael S. | Reservación
Clasificación:
4.0

Staff was super-helpful and pleasant.

Deanna P. | Reservación
Clasificación:
3.0

Employee at the counter was helpful and polite. I didn't have any issues checking in and moving stuff into the unit. ¡Gracias!

Matthew C. | Reservación
Clasificación:
5.0

Would certainly recommend this facility to others.

Margaret M.  |  Overall Experience 
Clasificación:
5.0

I cancelled this reservation on the phone working with the affiliate department representative.

Eric h. | Reservación
Clasificación:
4.0

Office was friendly and efficient. We also rented a trailer.

Rodney M.  |  Overall Experience 
Clasificación:
3.0

I moved in. Gate not functioning to let me out. Man on grounds physically pulled it open to let me out. Not very secure.

Michele S. | Reservación
Clasificación:
5.0

I was not able to move in as panned, so I contacted the facility to let them know. They were very helpful and responsive, and we are all set for me to move in next week. ¡Gracias!

ANNALEE F. | Reservación
Clasificación:
4.0

Worth the money. Friendly staff.

Raymond P.  |  Overall Experience 
Clasificación:
5.0

Awesome service and great people!!!

Brandi jo M. | Reservación
Clasificación:
5.0

Great staff and always worked to maintain the facilities.

DALE K.  |  Overall Experience 
Clasificación:
5.0

This is my favorate storage Facility, has been for years, my family and I picked this Storage as our "go to" Storage facility!

John K.  |  Overall Experience 
Clasificación:
5.0

Site was easy to access and staff was friendly and helpful

DONNA E.  |  Overall Experience 
Clasificación:
5.0

Amazing service

Cynthony G. | Reservación
Clasificación:
5.0

The staff was extremely friendly and knowledgable! My only issues were with the business-day hours (until 6-7pm would be perfect!), but everything I needed was available with a phone call.

Sarah T.  |  Overall Experience 
Clasificación:
4.0

Love the staff a north kitsap self storage!

KAITLIN Y.  |  Overall Experience 
Clasificación:
4.0

I did not utilize the storage unit but I was very satisfied with their customer service. The reason for not utilizing it was things did not go quite as planned on my end.

Keatra M. | Reservación
Clasificación:
5.0

Very nice people to work with

NANCY W.  |  Overall Experience 
Clasificación:
4.0

They worked to get me what I needed.

Penny M.  |  Overall Experience 
Clasificación:
5.0

Your questions hit exactly what I would have said.

David K.  |  Overall Experience 
Clasificación:
3.0

Helpful staff Clean unit So far so good

Privacy R.  |  First Impressions 
Clasificación:
3.0

Have not yet used the actual assigned space, but everything was explained very thoroughly and all of my many questions were answered satisfactorily.

LORI O.  |  First Impressions 
Clasificación:
4.0

So the reservation says refundable 6.95 fee, but then your held hostage to this review in order to get it back. Plus they don`t pro rate, these companies are getting worse everyday.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Very nice people.

Privacy R.  |  First Impressions 
Clasificación:
2.0

We did not use this facility after looking at it.

Privacy R.  |  First Impressions 
Clasificación:
2.0

Facility hours inconvenient. Without any notice, the office is closed from 12 p.m. to 1 p.m.

Privacy R.  |  First Impressions 
Clasificación:
4.0

The facility appeared clean and check in was efficient.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Very nice staff and easy to understand instructions of the rules.. highly recommend :

Privacy R.  |  First Impressions 
Clasificación:
3.0

No problems

Privacy R.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful and polite. The space is adequate size, clean, and just as described.

Privacy R.  |  First Impressions 
Clasificación:
2.0

There were a few details it would have been nice to know about before we arrived, i.e. the lock requirements, entry/exit procedures and so forth.

Privacy R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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