Quick and EZ.
Everett S
Customer Reviews for North Kitsap Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Very friendly staff!
KIMBERLY BThey're the best!
ALISON MGreat job all around.
SEAN GRented vehicle worked fine. But, it has a muffler problem and there is an exhaust leak, probably before the muffler, because the exhaust odor was clearly evident in the cab. It had no effect on us because we were just moving locally. But, if a user was to drive some distance with the windows closed, they could get very sick.
DONALD HThey did not bring chain’s up to prevent dragging caused alot of snarks and a per behind me flashed her light and fixed the issue
LANYA MHelpful and friendly people. Thank you. 😊
Caroline LI had a great experience, the customer service and professionalism was outstanding. Thank you!,
LUKE JCookies! Customers love cookies.
CHRISTOPHER BThank you for a great rental experience
Elizabeth HVery fast, efficient, friendly check out and check in. Highly recommended.
MARC SThe staff was super friendly and made returning a breeze. Fast and efficient.
ROGER BAll three employees that we dealt with were wonderful. Very helpful and very polite.
KRISTEN KIf the person is late returning the vehicle it would be ice to call the next renter.
GUY GVery friendly and helpful staff
OWEN MKind people that actually care.by far the best uhaul in town.
Andrew GGreat customer service.
RAY HVery well run facility, painless return!
WILLIAM CFantastic service, friendly staff and easy return
JEFFREY FLocation was great, but the U-haul overall was frustrating. My pick-up location was changed twice, the last time the night before, and each time further away. Considering I have to pay by the mile that is a horrible business model. It doesn't make sense that a truck is available when I make the rental weeks in advance and the company can't manage the fleet well enough to provide a better customer experience.
MATTHEW RThe man (won't call him a gentlemen) was absolutely rude! Acted like we were totally bothering him and didn't want our business. I had this same experience at the last place I rented as well. That time, the person helping me told me they don't work for u-hual, they are in the storage business, and that they don't want to be bothered by u-hual customers. I'd say this place felt the same.
MARK FWe appreciated the call from U-Haul the day before we were to return our rental to suggest a closer return location. ¡Gracias!
ARTHUR GAll was well with the customer service and everything else. Gracias
TONY AUnbelievable customer service not a negative thing to say. They went above and beyond.
JAY BGreat folks have rented trailers many times, always friend and accommodating.
andre lFriendly staff always quick and easy to deal with. They always have my equipment ready to go. Hassle free
MICHELLE LFriendly and professional management. Thanks y'all
Jonathan EAlways great service! We have used them on a number of occasions and they never disappoint. Very convenient and courteous.
lowell hEvery thing was nice and neat would use this location anytime I needed u-haul equipment again!
WILLIAM CI think they should have told me of the extra day charge and they didn't.
cindy bDid not appreciate NEWS MAX blaring in the background. No assistance was offered for hooking up, and the trailer was far removed from the office. The office did not appear to have the correct smartphone to manage the transaction in a timely manner. She apologized repeatedly but it took an uncomfortable amount of time while she attempted to take photos of my ID and find the correct places on her screen to input data. Finally entered things manually. Needs to have tech in place to do the job.
claire fVery friendly service!
Edmund OI ended up going to three different U-Haul locations in order to get all my equipment. It took over three hours and over 30 miles and 4 gallons of gas. In the end, after debating with a Seattle dispatcher, I was finally granted a $100 Discount off of my total bill, which was entirely inadequate for the waste of time and money that it cost me to get my equipment from U-Haul. I am extremely disappointed with the service that U-Haul provides. I'm sick and tired of the explanations given to me along the way of excuses of why things are a certain way. I made my reservations well in advance and there's no reason why my equipment shouldn't have been in the place that I requested it , this is the second time in a row. I've had a bad experience with U-Haul and I'm getting fed up.
John PCheck out and return was pleasant and friendly.
Marty HI RENTED A CARGO VAN WHICH IS WELL LAID OUT, HAS BOTH BACK AND SIDE DOORS AND WAS PERFECT FOR WHAT I NEEDED.
Kathy DThe best uhaul experience I have had. People were helpful and thoughtful and everything was exactly what was expected and presented. I will not use a different uhaul store again.
Joseph RThe staff were really friendly and helpful.
derek g | Overall ExperienceEvery time I visited the storage facility I was treated poorly by the male attendant. The woman was always pleasant. I have rented this unit for 3 plus years on autopay- rarely come and go and was spoken to with disdain and contempt. I would never recommend this facility to anyone based on the treatment I received by this individual. It is also the reason I chose to end my unit rental.
SUNSHINE G | Overall ExperienceThank You for the needed use of the unit.
george c | Overall ExperienceThe staff were super helpful at all times. Sure is a whole lot better experience then I expected.
charles s | Overall ExperienceI rented for about a year and never experienced any problems with the facility. The office staff were friendly and helpful.
cynthia h | Overall ExperienceWe were treated with friendliness and respect
Lesley B | Overall ExperienceDave and crew have simply got to be the VERY BEST management staff your company has on the whole west coast. I really enjoy doing business with such fine folks. THANK YOU !! Sincerely, Carl Grobey
Carl G | Overall ExperienceNice folks that run the place, reasonable rates, move in and move out were quick and easy. Thanks! I'll be back next time I need storage.
Brennan J | Overall Experience2004 rented my space. Always prepaid to get 1 month Free. Left it spotless & notified office Sep 6. Was pd thru 10-31, 2021. Still waiting for reimbursement. 8 weeks should be reimbursed. My contract 17 yrs ago did not state anything about only whole months would be reimbursed. Pleased up until this mess!!!
SANDRA S | Overall ExperienceThe staff is very friendly and helpful, access is great and the facility is conveniently located.
Forrest R | Overall ExperienceWonderful experience with North Kitsap Storage, staff very friendly and responsive and facility was well taken care of.
Robert C | Overall ExperienceVery compassionate and reasonable
CHRISTINE B | Overall ExperienceI needed storage for my classroom materials. The staff was courteous and responsive. I appreciated their support. The facility was clean and well maintained.
Barbara B | Overall ExperienceThey were very friendly and easy to work with. Setting up storage for my RV was very easy and very quick. I've stored my RV here three different times now and am sure I'll be back again soon!
Aaron B | Overall ExperienceA satisfactory experience.
John F | Overall ExperienceI have done business here off and on for 25 years and have always been very satisfied. The prices are very reasonable and it is a very convenient location. I highly recommend North Kitsap Storage. Kris Makela
ANNE M | Overall ExperienceVery pleasant experience. No problems at all. If need be, I'd use their storage facility again.
Maragret F | Overall ExperienceWere very accommodating and helped with my moving needs
Bridget M | Overall ExperienceIt was a pleasure to store our items for the past year at this facility.
Ed H | Overall ExperienceAppreciated friendly staff and secure storage lot for our RV. Having access at any time was a plus. It was easy to trust the facility for our storage. If we have a need for storage in the future, North Kitsap Self Storage will definitely be our first contact.
John D | Overall ExperienceVery nice and clean. Easy access and very secure units. Customer service was excellent, very helpful and knowledgeable about their facility. A pleasure to work with the manager.
David H | ReservationWas disappointed to find out that this facility did not offer the first month rental free as indicated on the U Haul website. Check in person stated that they did not participate.
TODD E | ReservationI did not use the storage facility after all. However, everyone was professional and courteous. I would consider using again in the future if warrented. Gracias.
Michael S | ReservationStaff was super-helpful and pleasant.
Deanna P | ReservationEmployee at the counter was helpful and polite. I didn't have any issues checking in and moving stuff into the unit. ¡Gracias!
Matthew C | ReservationWould certainly recommend this facility to others.
Margaret M | Overall ExperienceI cancelled this reservation on the phone working with the affiliate department representative.
Eric h | ReservationOffice was friendly and efficient. We also rented a trailer.
Rodney M | Overall ExperienceI moved in. Gate not functioning to let me out. Man on grounds physically pulled it open to let me out. Not very secure.
Michele S | ReservationI was not able to move in as panned, so I contacted the facility to let them know. They were very helpful and responsive, and we are all set for me to move in next week. ¡Gracias!
ANNALEE F | ReservationWorth the money. Friendly staff.
Raymond P | Overall ExperienceAwesome service and great people!!!
Brandi j | ReservationGreat staff and always worked to maintain the facilities.
DALE K | Overall ExperienceThis is my favorate storage Facility, has been for years, my family and I picked this Storage as our "go to" Storage facility!
John K | Overall ExperienceSite was easy to access and staff was friendly and helpful
DONNA E | Overall ExperienceAmazing service
Cynthony G | ReservationThe staff was extremely friendly and knowledgable! My only issues were with the business-day hours (until 6-7pm would be perfect!), but everything I needed was available with a phone call.
Sarah T | Overall ExperienceLove the staff a north kitsap self storage!
KAITLIN Y | Overall ExperienceI did not utilize the storage unit but I was very satisfied with their customer service. The reason for not utilizing it was things did not go quite as planned on my end.
Keatra M | ReservationVery nice people to work with
NANCY W | Overall ExperienceThey worked to get me what I needed.
Penny M | Overall ExperienceYour questions hit exactly what I would have said.
David K | Overall ExperienceHelpful staff Clean unit So far so good
Privacy R | First ImpressionsHave not yet used the actual assigned space, but everything was explained very thoroughly and all of my many questions were answered satisfactorily.
LORI O | First ImpressionsSo the reservation says refundable 6.95 fee, but then your held hostage to this review in order to get it back. Plus they don`t pro rate, these companies are getting worse everyday.
Privacy R | First ImpressionsVery nice people.
Privacy R | First ImpressionsWe did not use this facility after looking at it.
Privacy R | First ImpressionsFacility hours inconvenient. Without any notice, the office is closed from 12 p.m. to 1 p.m.
Privacy R | First ImpressionsThe facility appeared clean and check in was efficient.
Privacy R | First ImpressionsVery nice staff and easy to understand instructions of the rules.. highly recommend :
Privacy R | First ImpressionsNo problems
Privacy R | First ImpressionsStaff was very helpful and polite. The space is adequate size, clean, and just as described.
Privacy R | First ImpressionsThere were a few details it would have been nice to know about before we arrived, i.e. the lock requirements, entry/exit procedures and so forth.
Privacy R | First Impressions