The customer service was stellar and the truck was well maintained.
Lori W
Customer Reviews for North Bay Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman at the desk who rented to us was kind, friendly and informative. Was a great experience!
HEATHER LGood experience.
CLAIRE TEasy, clean and very friendly service!
NICOLE CSuper Staff and everything was smooth for check out and back in. Highly recommend!
Lynn DAlways professional, clean, friendly
DONNA LAlways so friendly and efficient at this location!
Michele SI think the “scam” of having to fill out the uhaul/share thing while at the location is inconvenient I was in a bit of a rush and trying to make sure I only got charged for what I used and once I got home I saw I had to be there at the location. Which I don’t understand because miles are whar ur basis of charging is aside from a day so it seemed like a way to scrape a little bit more out of the customer. The employees were fine not a-problem there just the process of return
Dale WGreat!
CLIFFORD EThank you for the amazing customer service!
Jennifer LNothing everything was fine
Shannon KSarah at the front desk was fantastic, she helped me when I was frustrated and ready to go with another company. I will definitely go to this location from now on.
Leah EPickup on a weekend was now so smooth. Could be better.
Troy PThere was no location near our destination that would accept the trailer we rented. UHaul central first sent us to a location ten miles away and out of town, only to find that they were closed when we got there. The note on the door said to drop it ourselves and check in with the app. We did not know how to safely unhitch the trailer so I called UHaul central . They sent us to this place on Southpoint Blvd to receive the trailer. These people do not usually accept trailers and did not want to accept it. But they did make space and it was not there fault as I guess the trailers are a problem for some locations. It just seemed very hard to return the trailer. The pickup was easy, the trailer was a great size and clean, but dropping it off was very hard.
Roberta FThe lady that helped my Mom and I was so nice! The van was really clean, and it was a really smooth easy process! Be on time and fill up the vehicle with gas right before dropping it off, and you won’t have any problems! I highly recommend.
Anita PSarah is the best!
CLIFFORD EA total different experience from the El Dorado Hills office. She was helpful professional and empathetic to our problem. She took care of us speedily, She explained everything clearly and gave us info that the other rep did not give. I give her anA+
Barbara DNeeded a van in a pinch and it didn't cost a small fortune, very happy. Only service I'd ever use to move or rent a truck/van. Friendly staff.
Michael AEveryone, especially Sara, is professional and always helpful! I would never go anywhere else! Thank you
DONNA LSara is the sweetest! She’s always taking care of all of our needs, and is very concise and respectful;D..
ROSEMARIE HYou guys are always so friendly and helpful and we appreciate you!!! Will always use your service AND recommend you! Thanks for being so great! Barb and Dave Borruso
David bTruck I had didn't start. They gave me another one right away. No problem. Very efficient
Judy IThis location was much easier to use than the Uhaul corporate location in Santa Rosa. Fast and efficient pickup and drop off.
MICHAEL TI have rented trucks four times from this location. It always goes smoothly and the customer service is top notch.
Heather RIt was all good
Wanda SThe truck bay door is defective and very difficult to close. If it was not for my good strong strength, the truck would have been useless. The staff are extremely friendly and helpful. I was credited 50.00 off my bill for the inconvenience of the difficult bay door. Very generous.
Kimberly SSince it was a holiday I dropped off the truck with a key drop and it was very easy.
Valerie QWonderful Staff enjoy every time
Catherine HSuper friendly and helpful. I asked if there was a USB port to charge my phone in the van, there wasn’t. The lovely lady went and grabbed her’s out of her car for me to borrow. Top top customer service
Loren EThis is the best U-Haul in Petaluma area.
FERNANDO CThe location for rental was great and so was the service. The truck though had a water leak in the cargo area which causec items to get wet and get destroyed. The location was good though in crediting us some because of the problem.
John ZPerhaps provide more parking for the returned trucks. Front desk woman was very helpful and friendly!
Greg KTodo está muy bien y excelente servicio.
Luciano GGreat customer service! Wonderful people!
Linda MExtremely friendly, helpful and accommodating.
Ken MYou guys need to improve your app. It takes forever to upload photos during the return process. I also couldn't check in on it, and had to go into the office to get my rental. Even the employee at the store told me "yeah, the app sucks."
Brian UProfessional, courteous, very helpful.
Susan KProfessional, courteous, such nice people!
Susan KI was a little confused about where to find the key. But the 800 number helped, and I was on my way. Amazingly easy to rent a truck. Glad it was available on a Sunday!
KAREN DCourteous, professional. Much appreciated
Susan KFast service , clean trucks and excellent service.
Carlos PCosts were higher than anticipated
Andy PNothing! Everything went great!
Edward WThe guy who runs the office was great. The rideshare pickup was a disaster. It didn’t work at all, fortunately he opened the office to help us even though it was the off day.
Jacqueline LIt’s a well organized team and it was easy to get going right away.
MARY AEasy to access, clean, professional.
Susan KCustomer service at this location is always excellent and efficient!
Michele SEverything went smooth and easy, no problems.
Judith BOutstanding people to work with! A plus
William BProfessional and courteous. I will rent from this location again.
Susan KHeadlights need to be re-calibrated. I could hardly see the road. I had to use the highbeams. The equipment was clean otherwise.
Marvin AEverything was awesome, thank you!
Kerstin BThere is a problem with the idle of the truck we rented. It is Idling way too fast and forces you to apply tremendous pressure to the brake at stoplights and stop signs to keep the truck from lurching forward. Hopefully, this can get fixed soon.
CLIFFORD EThere is nothing you can do to improve the customer experience at this office. Sara goes beyond the call of duty. She is friendly, helpful and is genuinely an excellent representative of your company. I rent twice a year and and she is always that way. Do not lose her as a representative for your company.
AUDREY WFriendly and helpful staff
Damien BGreat place, great staff.
Russell BJeremy was personable and provided prompt service.
michael gTruck sounded like there was an exhaust leak but ran fine.
Chase AI’m a long time return customer, renting trucks twice a year, for many many years. All business transactions are quick and handled efficiently. I’ve referred many friends over the years and will continue to do so and will continue to rent from this facility.
Barbara MThank you guys 🙂👋🏼🙏🏼
Enrique B