I was told by sales person that I could return the u-haul the next day for no extra charge and my debit card was charged 30$ on 1/7/22 I'm not sure why but I would like a refund I called the location and no one answered I hope and pray I can get some help with thisTia M.
Customer Reviews for No Hassle Auto
(Distribuidor de U-Haul del vecindario)
Rocky Mount, NC 27803
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 10 a. m. - 1 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Just making sure everything on the contract is there or having it set up for pick up. I had to make phone calls and go to different locations for a appliance dolly.Jonathan A.
Obviously U-Haul is unable to IMPROVE this process. The representative at No Hassel Auto put it very succinctly "I dont work for U-Haul". This attitude is reflected by the condition of the rental vehicle. FILTHY with INCORRECT mileage and fuel indicated. Even after calling Uhaul representative when returning truck, they contacted No Hassel Auto to help with return process and this resulted in NO HELP AT ALL, "I'LL TAKE CARE OF IT LATER, IM REALLY BUSY". U-Haul has no influence with the 3rd party merchants. SHAME ON YOU.JOHN C.
Give tha deposit back faster when I pay wit a Credit cardquintinen P.
I will only use this location for all my future needs of a uhaul truck. Very professional!!Dawana L.
El cliente no dejó un comentario.Dorothy V.
El cliente no dejó un comentario.Randolph W.
El cliente no dejó un comentario.JACK G.
Put dollies on the truckDustin B.
Took a little time to get to us but he was busy with other customers. Other than that, great service, great personality, great to deal with once it was our turn. Would've loved to have lunch with him!Bernardo D.
Everything was excellentJOSEPH S.
Customer service at its best! Fast and friendly service. It was a pleasure doing business at this location!Kurt C.
El cliente no dejó un comentario.Germaine S.
Extremely curtiousRonald S.
El cliente no dejó un comentario.jaunita B.
El cliente no dejó un comentario.RONALD W.
El cliente no dejó un comentario.larry M.
El cliente no dejó un comentario.Meruyet C.
El cliente no dejó un comentario.Victoria B.
Site was closed.Anita G.
Very pleasant and professional staff. The location was very easy to findGeorge Y.
The experience of the mobile check in was horrible. It took forever to get assistance on the phone to walk me through it. This was the most horrible experience I have ever had with the years of using uhaul.Sonya H.
El cliente no dejó un comentario.angelis B.
El cliente no dejó un comentario.shanika W.
The owner was very helpful to my needs. I was very impressed with the quality of the services.kimberly M.
El cliente no dejó un comentario.Luis R.
El cliente no dejó un comentario.Barbara K.
Personnel from this location was very helpful and knowledge of my needs. The facility was easily accessible and my experience was wonderful. I would used them again for sure.corey M.
Thus area is in a declining area. Felt unsafe dropping off at night. Tried to change locations and no one at the 800 could assist. Was transferred with an extremely long hold time. Have up and got out of vehicle and took the required pics and walked over to to key drop off praying i did not get shot!Jeffrey W.
Excellent establishmentJames C.
Mike was real helpful in getting everything hooked up and loaded. process and everything went smooth and easy.Cynthia M.
El cliente no dejó un comentario.George A.
El cliente no dejó un comentario.George D.
Excellent service as well!!!AMBER S.
Michael went above and beyond to help this senior, I will definitely do business with him again. Good ride, reasonably priced, very satisfied and great customer service. Thanks so much. CHClare H.
Great experienceâ€¦â€¦.Owner very friendly and personable!James E.
El cliente no dejó un comentario.Jason H.
This was my first time renting/using a UHAUL trailer. The UHAUL rep was very helpful in telling me about things to consider when using the trailer and answered â€œallâ€ questions I had. Considering my experience I will definitely recommend UHAUL to friends and this UHAUL agent. THANK YOU!delton F.
El cliente no dejó un comentario.Glendis O.
I used a contractor through Rocky Mount, Nc to move my belongings to Charlotte, Nc. The contractor stated that even though it says two days I can return the truck early and the price will be only for one day. I used the truck for six hours and returned the vehicle. I was charged $340.00 when in reality I was told by the contractor I would be charged half of that. Moving is already a process but to be lied to and my money being taken is a blow I did not expect. I called the contractor multiple times and he stated that he would call and fix the issue. I had to call him back and once I did he said there was nothing he could do and I would have to fight the issue alone. He said that they cannot charge me if I returned the vehicle. Not to give up. I am truly uncomfortable and not happy with this service. I was lied to. If there is a training that must be done it would be appreciated. If there is a policy to have upheld it needs to be. I am truly disappointed.Ashley R.
Friendly staff and very helpfulJames B.
El cliente no dejó un comentario.Shontise J.
El cliente no dejó un comentario.GLENDIS O.
El cliente no dejó un comentario.SHANNAN S.
It should be required that All customers renting these truck; completely fill up the Gas tanks after using.edwin R.
Excellent service.Reginald C.
El cliente no dejó un comentario.Wilbert H.
El cliente no dejó un comentario.GAIL M.
El cliente no dejó un comentario.EDWIN F.
El cliente no dejó un comentario.Jerry S.
Repeat customer and Very satisfied with this u/haul provider - No Hassle Auto!robert H.
El cliente no dejó un comentario.Antonio T.
El cliente no dejó un comentario.Craig C.
sales manager was very friendly and extremely helpful. He made the whole experience simple and pain free!ballard A.
El cliente no dejó un comentario.Jarez A.
Friendly and courteous service provided by the owner. I will be sure to rent equipment from him again !ROBERT H.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.Tiana H.
It was relatively easy to follow the online directions for drop off.Keith G.
El cliente no dejó un comentario.ERIC MAURICE B.
El cliente no dejó un comentario.Brianna W.
Great service and knowledgeable informationjerry L.
outstandng service thank youBobby M.
El cliente no dejó un comentario.Angela M.
Awesome location. Quick and easy process to renting the uhaul. I give them a 10/10tashi B.
El cliente no dejó un comentario.Mary B.
El cliente no dejó un comentario.Bobby M.
El cliente no dejó un comentario.Bobby M.
Its already excellentBobby M.
Verbally explain return policykevin C.
El cliente no dejó un comentario.Kristine S.
El cliente no dejó un comentario.William M.
Very nice and polite dealerantonio A.
El cliente no dejó un comentario.CHRISTINE H.
El cliente no dejó un comentario.Rena W.
Mike went above and beyond the call of excellent service! Very personable explained everything about my rental and the equipment! Made sure I was completely satisfied before I left and when I came back! I will definitely rent again from Mike!Mariano G.
Polite, Extremely helpful, quick walk in /out Servicesomattie S.
Nothing ever thing was excellentLinda P.
El cliente no dejó un comentario.Jonas L.
I reserved the rental a couple of weeks in advance only to be told THE DAY BEFORE they didn't have a rental at all anywhere in the town I needed it. Because it was such last minute notice I had to pay for a $50 cab ride to get to the Rocky Mount NC location. TERRIBLE SERVICE.Edward H.
El cliente no dejó un comentario.jaqueline J.
El cliente no dejó un comentario.Will R.
El cliente no dejó un comentario.Tristan M.
Great service!!!dusshion J.
I'm just very upset tht I havent received my deposit of 46 dollars back yet I turned in the truck I put the gas in the truck so why havent I recieved my money yetrobin C.
El cliente no dejó un comentario.Andrew R.
El cliente no dejó un comentario.ROY G.
Everything was perfecttttt!Chivonne W.
El cliente no dejó un comentario.QUATOSHIA H.
Service was great , location was scratchy!Terry L.
service was top of the line, friendly, accurate, and best uhaul rental service I have experienced os far.chris W.
Excellent customer service always!!! Very friendly and courteous service every time I utilize Uhauls from this office. I would recommend this office to everyone. This place is the best service I have ever encountered over the years of utilizing Uhaul services.Katina E.
El cliente no dejó un comentario.KENYON Y.
El cliente no dejó un comentario.Anthony C.
El cliente no dejó un comentario.shonya L.
would not acceot cash and charged an extra $20.00 for using a credit cardernest M.
El cliente no dejó un comentario.raymond S.
The gentleman was helpful, professional and courteous. This is the best U-Haul location in the area!Kara F.
El cliente no dejó un comentario.ROBERT S.