Customer Reviews for Nick's Self Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

As you could tell the rats were very bad in my unit#14 when I first moved in there was a opening in the back top I asked several times to close up the opening but several months went by till this was taken care of the smell was so bad till I took out 3 dead rats till I could get the rest of my things out, I even mentioned this opening the day we took a walk through, my items I had in storage smells like dead rats and items torn and eaten holes in the item. Thank you

Rating:

2.0

Quality of the truck was awful. Check engine light and tire pressure light were on when received. Severe body damage to the exterior of the truck. Interior has cigarette burns and stains, smelled terribly of smoke.

Rating:

1.0

We are out of state, hired moving companies and on more than one occasion they were unable to get into the gate to access the units. Was given incorrect code and told they are working on the gates. But I wasted $600 moving to not be able to get into the units and had to open a unit elsewhere do to the lack of communication available.

Rating:

5.0

Friendly service at a great price.

Rating:

5.0

Good location. Vince was excellent to deal with! He was very accommodating and gave great customer service!! 👍

Rating:

5.0

Es excelente servicio

Rating:

5.0

I was very appreciative that the employee came out and hooked up the trailer for the first time for me. Super nice guy.

Rating:

4.0

Had to change the drop off location because I wasn't comfortable with the original location. Nick's self storage was fine.

Rating:

5.0

Painless pickup and drop off!

Rating:

5.0

Nothing it was great , I will be back.

Rating:

2.0

Odometer wasn't working

Rating:

5.0

Staff is very friendly and knowledge

Rating:

5.0

I’m very satisfied, thank You !

Rating:

5.0

Checking in our Uhaul at our destination was perfect. My husband did it over the phone and took pictures for the person checking it in. Was really easy and they were pleased with how clean it was.

Rating:

5.0

Everything went smoothly and it was an easy check in!!

Rating:

5.0

Great customer service

Rating:

4.0

Employee who assisted with car trailer needs training on loading a vehicle on the trailer.

Rating:

3.0

Customer service was friendly and courteous. The truck was not in good working order. After leaving the office, the weather changed and it begin to rain. During the drive to return the truck/equipment, it was discovered the windshield wipers did not work at all. The drive back was scary and unsafe. Compensation for this should have been granted. Looking at receipt it was not.

Rating:

5.0

Very nice gentleman who went out of his way to help.

Rating:

5.0

Met my needs. Thanks

Rating:

5.0

Ya'll were great. Good communication and very accommodating. Thank you for such good service.

Rating:

5.0

Easy drop off process (key drop box and app) with adequate parking.

Rating:

5.0

Turned vehicle in after hours on a weekend so I didn't meet anyone working at this location.

Rating:

5.0

Very professional

Rating:

5.0

Easy drop ofg

Rating:

5.0

During the year that I had my unit I never had any problem except for when the combination to the main gate was changed and I had to contact someone on the weekend. That was not a problem just an inconvenience.

Rating:

4.0

Great customer service no problems

Rating:

4.0

The windshield was so dirty I could not see through it safely. I asked for utility dolly to replace small dolly. Traded no problem. But then somehow after returning at next location charged fee for no return. Maybe they thought I was to return both? Customer service at 800 number was good to eventually fix issues as far as extra charge.

Rating:

5.0

I requested furniture pads, a utility dolly and a furniture dolly. These items were not in the truck when I picked it up. U haul quickly refunded the money but I would've like this equipment for my move.

Rating:

3.0

I'm a 56 year old woman. I thought the guy might offer to lift the trailer off the hitch for me but he let me back it in to the parking spot and remove it from my car.

Rating:

5.0

Good service. The staff was very friendly and open to help. It was my first experience rented a truck and was fantastic!

Rating:

2.0

Truck dirty, damaged, Return procedure with cell phone took one hour

Rating:

5.0

Great customer service. I will be a returning customer. Jenifer

Rating:

5.0

Thank y

Rating:

5.0

A great place to store your stuff. The employees are wonderful.

Rating:

5.0

For the past almost 10 yrs I couldn’t ask for a better staff of individuals. Our relationship made us family we became a family Knicks Storage. I would recommend them to friends and others. Thank you for all you guys have done. You made it safe, welcoming and easy to be a customer, client and friends. I appreciate everyone there!!!

Rating:

5.0

This was by far the easiest transaction I have ever had with a UHaul. Amazing!

Rating:

5.0

Very good customer survive and convenient location

Rating:

3.0

Literally just took trailer off and said have a good day, that was it. Tried to drop off the day before but the system would never show our location to get past the GPS issue (after following al instructions) so had to come back again the next day.

Rating:

5.0

They were very friendly and always willing to help. Anytime I spoke with the manager he was always very polite and eager to assist in any way. I would most definitely recommend this team and facility to anyone.

Rating:

5.0

I saw there was a 4 hour block of truck rental time avail at most locations, but reserved it for 3 hours. I thought I could get all of the loading and unloading completed in the shorter time. When I called to see if the truck could be reserved for the extra hour, I was told the cost would go up to three quarters of what I paid for the 3 hour slot. Thankfully, when I looked at what extra was actually charge to my cc it was only about $20 extra. Just curious why the Uhaul rep on the phone tried to gouge the price per hour up so much when all I needed was an extra hour. I will recommend the 4 hour slot to others.

Rating:

5.0

Though I did not store my belongings there a long period of tile the representative was very helpful with his information due to my family and I are new to the town and when it was time to move out they were very accommodating.

Rating:

5.0

Rented an appliance dolly with strap on to hold appliance securely. Apparatus that tightens strap was broken and I had to purchase bungee cords to secure appliance.

Rating:

5.0

Very helpful in unhitching trailer and updating paperwork. Felt agent went beyond expectations to assist me. Surely a better experience than where I picked up trailer. Couldn't have been any smoother.

Rating:

1.0

1) Was told that as long as I turned the unit back in by 11:00 am the next day I would be charged for a single days rental and ins. I turned the unit back in at 9:30 am but was charged an additional day. Now, the manager won't return my call. 2) the unit was clean. However, the oil light came on 10 miles into my move. It was 2 quarts low. I filled the oil immediately.

Rating:

5.0

Thanks for everything

Rating:

5.0

Not a thing!

Rating:

5.0

Very smooth check in. Personnel at the facility were fast and efficient.

Rating:

5.0

What a great place to store my valuables. Safe and secure with excellent customer service.

Rating:

5.0

Had a bad rat problem. Destroyed my bed and washing machine.

Rating:

1.0

I used the self-checkout feature of the U-Haul app. After going through the process I picked up the unit. I noted that the lower set of rear lights failed to work and took a photo of the unit number. I needed to pick it up earlier than the 10am opening of this franchise. At 9:37am I got a call from there with a threat that he was calling the police and report the trailer as stolen. I told him what I did and was told that it was a reservation only, there was no payment, and he was still calling the police. I told him that I made the reservation by phone and I gave my ID and credit card info when I did the self-check. I even offered to return it. He then said he'd check something, came back a moment later and asked for the phone number and name of another adult. After giving that he said that he "fixed" it and that I was good to go. He was extremely rude to me. He could have called to confirm that I had it and not accuse me of theft right away! I think he didn't check the U-Haul system until he put me on hold, then found that I did indeed pay for it yet he never apologized to me. I checked with the U-Haul center I returned it to and he said that unfortunately it happens too often with non-corporate centers.

Rating:

5.0

I spoke to a Uhaul manager named Devin (female) on the phone who was extremely helpful and made sure to correct my reservation. 10/10 recommend her to anyone ! Very polite and professional best customer experience I had in a while .

Rating:

5.0

Friendly and accommodating

Rating:

2.0

This location had a sign on the door stating that everything was contactless and that check-in should be completed on one's phone. We had trouble with check-in on mobile, and after thirty minutes called the store. We told them we were standing right outside and they said 'please come in -- not sure why we have that sign up anymore.' Which was confusing and cost us quite a bit of time. After we returned our rental, we were charged for Insurance even though we denied it at every turn.

Rating:

5.0

I placed some bedding high on top of a 5 tier shelf and placed shelf in middle of unit, a mouse still found its way to my stuff and made camp. The thing died in my bedding and all of the bedding was ruined including the down pillows. I ha:e rented outside storage 3 other times and did not have any rodent issues elsewhere. I have moved to indoor storage now.

Rating:

5.0

I had no problems with making a reservation for a unit, however when I went to sign the paperwork for it, I was not told that the units located directly next door were not the units belonging to the office. It took two phone calls to get directions from the office to the storage units. Furthermore, when I called to report moving out of the unit, a note was made but I was not removed from the system and I received an invoice charging me for another month's rental.

Rating:

5.0

Very nice associate. A keeper

Rating:

4.0

Great staff, super friendly and helpful.

Rating:

1.0

Complete Shit! I will never use this Junk again 45 minutes standing out in 30° weather on hold 8 times only to get hung up on again and again

Rating:

4.0

It would be great if there is a person actually available to speak to a customer when the horrible app does not work (for Android). The app needs to be improved. I ended up having to get a third phone for the pick up. I then had to spend almost 40 minutes trying the app with 2 different phones for return. We had to finally give up on the app and use the website which finally worked. Very frustrating!

Rating:

5.0

they was very helpful at Nick's self storage we had never used a car tower before he was very helpful in answering all the question we had about the equipment and how to use it we have used Nick Self storage before for uhauls and will continue to use them

Rating:

5.0

Great service!

Rating:

5.0

Very happy with the staff, the price, the service and the facility. I only needed the storage unit for 2 months and the accessibility and convenience were exactly what I needed. Would absolutely recommend this to friends.

Rating:

5.0

I was just kind of disappointed to find four huge rats in my belongings like you know in the unit and there was quite a bit of feces that I was kind of nervous about trying to clean it up just because of the health concerns and stuff so hopefully I didn’t get charged for any kind of cleanup fee or anything like that I mean other than that definitely was more than satisfied with me and now their service every time they were quite helpful when I called them paying our monthly payment and everything ha ha I had a good experience either other than the rats thank you very much

Rating:

5.0

It was a nice experience to go to Nicks Self Storage. Great customer service, and it only took about 15- 20 minutes to complete the process of getting a storage unit.

Rating:

5.0

Staff was very helpful and polite.

Rating:

5.0

Staff made it very easy to downsize from a large unit to a small unit. Really enjoy doing business in a much-needed situation

Rating:

4.0

No comment

Rating:

1.0

I have never been late on my account and i got a certified letter that i was going to be auctioned because of default poor service due to inaccurate account info Melissa brown

Rating:

1.0

My storage wasn`t available. I had to go with what was available. The storage room was too small for all my stuff.

Rating:

5.0

Thank you. You guys are the best.

Rating:

4.0

The access to the facility is convenient and the sales people were very friendly.

Rating:

2.0

It would have been more convenient if the admin of our company could have set up the unit over the phone and the employee just go in and get the keys.

Rating:

4.0

Great for the price. The turn into the drive is a little tight and there is a big pothole, but so far I have not brought in a big moving van, so all good.

Rating:

3.0

The service was great but the unit they had available was too small.

Rating:

5.0

By picking Nicks storage I was able to handle everything for my move in about 10 minutes all in one spot. I definitely will be recommending them to others as I have my sister already.

Rating:

5.0

Great

Rating:

1.0

I was quoted a price and then this facility did not honor that price and it was a $20 difference

Rating:

4.0

The size of the front entrance is smaller than the actual size of the inside. Hopefully the sofa fits thru the door. Would upgrade to a larger one.All in all an easy transaction.

Rating:

5.0

The space was excellent, however it needed federal agency approval for lease, due to serving the public. needed specific entrance and location specs.

Rating:

5.0

Excellent customer service

Rating:

5.0

Very helpful, quick service, understanding, and priced fair. I would do business with them again.

Rating:

3.0

Everything was great l, but I will say make sure to get the right size unit and make sure by seeing it before you pay

Rating:

3.0

Everything was ok

Rating:

1.0

Very disappointed. Completely bad business practices