Customer Reviews for Newark Safe Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing. You were absolutely great!

Rating:

5.0

Tim was so helpful. We had to call last minute to rent from this location as the one we had a reservation at, had no truck for us to pick up. He was very nice and picking up the vehicle was quick and easy.

Rating:

5.0

I love this U-Haul service area. The people are so pleasant. The trucks are always clean and taken care of. I feel safe driving it everybody I have encountered there has been so personable and friendly and helpful. I will recommend this rental area to everybody I know and I will never rent anywhere else. Thank you for your service.

Rating:

5.0

The check out process was easy, the man who helped us was kind and patient. The facility was clean and our truck was in good condition.

Rating:

5.0

Very accommodating & easy to work with!

Rating:

3.0

It would be helpful if they would be in the office on pick up in check out it would go so much faster but they were not so you had to wait around to do it or you have to call to walk through the steps when they didn’t even email you anything about doing it online

Rating:

5.0

Very convenient. Thank you.

Rating:

5.0

We were scheduled to pick up a 26 ft truck from a different location and on arrival were told that they did not have one. After we had reserved a week prior. We spent the morning exhausting every option and came across this location.. I can not say enough about how helpful, polite this gentleman was!!!! I will use this location any time I need a rental even if it is further away.

Rating:

3.0

Vehicle had an engine warning light the entire day and was not very clean.

Rating:

2.0

I arrived at the location at the specified time. The lock on the key box was a challenge to operate because the combination needed to be set below the centerline. A picture would help here. Secondly, the van I was assigned was blocked in and it was an hour after the appointment time that someone came to deal with the issue. The cargo area of the truck was not clean and there was unnoted exterior damage to the vehicle. The van shifted harsh ly when after accelerating and having to take one's foot off the accelerator due to a new Hazzard ahead.

Rating:

5.0

Wonderful experience, fantastic customer service. Smoothest rental I’ve ever experienced. Thanks a bunch!!

Rating:

3.0

Have the location open on time.

Rating:

3.0

I haven't used U-haul in a long time and assumed that there were straps still within the vans and trucks. I was surprised when we loaded a couple pieces of furniture to find that there were the hooks but no straps. Well, a dresser broke so now I'm out. The money that I paid ans I am not happy. I asked about this when I returned the truck. I was told it has been a long time. I think that should be really made clear and I will never use you guys again. The man who helped me check out in the beginning was really nice and friendly. The woman I spoke to when The woman I spoke to when I returned the van just was a bit different. I also wasn't sure that my transaction was completed. No convo and i was standing there. I asked if there was anything else I needed and she said no. The latter part is why I gave average vs above average

Rating:

5.0

Easy quick process..friendly staff. My go to spot from now on

Rating:

2.0

Make sure the reservation is as requested. I had a self pick up scheduled prior to when the facility opened. I arrive only to find that my rental was marked as hand deliver and the truck was behind a locked gate. This put my moving schedule behind 45 min. which cost me more with the labor I had scheduled for the day. Very disappointed in the entire experience.

Rating:

5.0

East pick up and no lines. I highly recommend reserving online ahead of time to facilitate easier processing of the final paperwork required before getting the keys to the appropriate U-haul van/truck

Rating:

5.0

Location spotless, immaculate, looked like it had just been built or renovated. Clerk very professional, friendly and knowledgeable. Made our transaction so much easier. Perfect location for our needs, and plenty of choices. Given the high quality of their location and staff, though, you should provide them with newer vehicles. Our 15 footer was very clean, but high mileage, not the location's fault, UHaul should retire that one, and get newer vehicles.

Rating:

3.0

Very clean and maintained trucks!

Rating:

4.0

The old man that works there lost the keys to the prior customers vehicle, made me wait 45 mins to pick up my vehicle, blamed it all on uhaul and said to me, I would apologize but it's not my fault. He doesn't need to work there anymore. The young lady that assisted me prior was great and thats why I gave 4 stars. Also, the truck I rented had 2 keys to other uhaul vehicles in it. The old man checked it out to me and left those keys but took no blame.

Rating:

3.0

I was in the office for over an hr to get my rental

Rating:

5.0

Elizabeth was so helpful in the pick up/drop off process. When the self check out site was giving me issues, she stepped up to help me through the process. She made my UHaul experience pleasant. I'm thankful for her.

Rating:

5.0

Very positive experience. Easy in, easy out... Highly recommend this location.

Rating:

5.0

The truck, itself, while clean and functional, was quite old and missing connectivity options like Bluetooth and USB charging that newer trucks in your fleet have.

Rating:

5.0

This was by far the best location I’ve rented from! The staff was friendly and pick up and return was smooth.

Rating:

5.0

My experiences at the Harmony Road location have all been positive. The staff has been very helpful when I’ve needed assistance.

Rating:

5.0

Ordering the truck was very easy. The staff was knowledgeable and helped to make the whole process easier.

Rating:

5.0

Always...UHAUL.. THANK YOU FOR YOUR SERVICE.

Rating:

2.0

I returned the truck the same day I rented it. The location was busy and the gentleman said I could leave the key and he would take a picture of the mileage, take care of the furn. Dolly, and appliance dolly and I would get an email. Almost a week went by, nothing. I stopped in th location and asked about it and 2 women were very helpful. The truck was never entered in the system as being returned. U-HAUL, 0 for 2

Rating:

3.0

The exterior of the truck was in good condition and the storage portion of the truck was clean with folded blankets. The interior of the cab wasn’t cleaned/inspected. We were shocked to find a condom in the cup holder! The girls in the rental office gave us major attitude and were far from apologetic, one even said ‘we know what we’re doing’! Up until we got into the truck, we were impressed with that location.

Rating:

5.0

. This comment is my experience with the location, staff, and truck was wonderful. My problem actually is with corporate U-Haul. The ONLINE paperwork for checking truck damage and being liable for damage is horrendous for people that are disabled! THERE NEEDS TO BE A SECOND OPTION!!!!!!! (Paper) I am disabled and with that have some challenges, especially with computers and scrolling, blowing up images,etc. . Having to go onto the computer or phone, try and blow up the image and mark my damage was horrendous. . I had a migraine that day, and I was unable to do that. I asked UHAUL rep if there was another option and was told that this is the way U-Haul’s procedure is. You cannot even see the dents or scratches on your phone, when you blow up the image!!!. The images are so far away and UHAL gets the whole truck )in the picture…which makes it difficult for the client to REALLY see the actual dents and scratches. THIS, in return makes client more liable for damage and causes unnecessary frustration for the client because you’re not sure if the company already has it in computer . You have no previous information to compare your damage or staff to verify and to visibility agree that there is damage and indicate it on a report. The staff is no longer going around the truck with you do to this online report. iNow, I am liable. This is time wasted on the actual client who needs to move , This problem affects others as well as it causes congestion in your local UHAUL parking lot. I understand the concept because it’s easier for your company. We can upload pictures to help you so that you could mark the truck and upload new videos to make it easier for the your company. Great concept. However, UHaul does/did not consider the disabled. It was nerve-racking for someone that is disabled, I am glad somebody else was able to help me in the parking lot with the online paperwork as there was no other option. I just wanted to mention this as it truly was on my heart. IlPreviouly, I was the Budget truck manager in Delaware . Perhaps , I am an advocate now with my own challenges and just want to help others with disabilities . I look forward to seeing some changes in your policy so that when I get another truck in approximately 2-3weeks, it will be better!!

Rating:

3.0

I was supposed to pick up at 9am, but the person in charge of the office didn't show up until 9:15am. Also, the van that was assigned to me had a dead battery.

Rating:

4.0

Everything was good at this location and the staffs are very pleasant and helpful.

Rating:

5.0

Make websites more user-friendly. customer service was awesome in person.

Rating:

5.0

When returning after hours I parked the van outside of the security fence. Maybe a designated space with a clear sign indicating it. Other than that, office staff was AWESOME especially when I had to ask for additional days then the original date of return. I like the locations cleanliness and professionalism of the staff. Easy peasy, I and out and the app worked well. I'll be renter another van when I get my next payroll. Van was clean, everything worked as it should. It fel safe to drive and secure to keep my haul locked inside for the overnight. Also, the location of this particular U-Haul was VERY CLOSE, VERY ACCESSIBLE, Like I said....easy out and easy return..

Rating:

5.0

Excellent service very inviting and informative

Rating:

4.0

Not a lot of parking, but not much you can do about it in that location. I parked in the space that was vacated by my rental.

Rating:

5.0

No improvements needed excellent customer service

Rating:

3.0

The truck was given to me with the rear door all the way open and full of trash and cardboard. It was raining and no inspection was performed. The exhaust on the truck was falling apart and the cab smelled like a dive bar and a night full of disappointment. The whole truck was filthy and mud up the sides of the exterior.

Rating:

5.0

Excellent service

Rating:

3.0

The truck was clean and ran well. However, the process of obtaining the truck online was difficult. My father in law was driving the truck with us and his Driver's license only has 6 numbers. The system would not recognize it as valid. On top of that, you needed two different forms of authorization even after we took a picture of him and his license. Once we got the truck, we found out that the rental does not come with furniture pads. Not the end of the world. We had blankets and towels. However, the rental also doesn't come with ratchet straps! Not including these in a truck seems unsafe and like you are setting your customers up to get hurt! Overall, a frustrating experience but the truck mostly did its job and moved my stuff from one location to the next.

Rating:

1.0

Cleaning charges was never disclosed.

Rating:

5.0

Nothing great location & service

Rating:

5.0

Great experience. Tim helped me to pick up the right size vehicle. Will rent again and recommend to my friends.

Rating:

5.0

Courteous staff and good place to rent

Rating:

5.0

Do not call to tell that you don't have the truck....when the bank card is already cut. Thank you:)

Rating:

5.0

Great experience and professional help.

Rating:

4.0

I had problems getting the app to work and switched to standard pickup.

Rating:

5.0

We rented a truck for the day. First time at this location. ( the location took us to thru a neighborhood but we found it.)The gentleman that handled the transaction was amazing. Very knowledgeable and was fast to rent the truck. The whole transaction only took. 15 minutes. We will tell our friends to visit when they need storage or renting a uhaul truck. Thank you Thank you

Rating:

1.0

They charged me for an extra day when I was told it would not be charged by the person who I originally picked up the vehicle from at the desk. When I explained they didn’t help at all, the woman at the desk literally said “it doesn’t matter what he said” and proceeded to bill me $100+. Tried to do chat and for some reason it kept freezing up on me and no one ever got back to me. I’ve learned my lesson - do not use Uhaul again.

Rating:

2.0

Second time uhaul has caused me severe moving problems by not providing the vehicle I reserved. I did’t find out til I walked through the door. I believe there should be a late return penalty of $250.00 per day for trucks not retired on time. My truck was not returned by the previous renter. Second time this has happened to me. I had to rent a smaller cargo van. Therefore I had to make 2 trips, pay extra mileage, and more gas. I was told by the person at the rental site this happens all the time. What a ripoff. I will never use your service again. I will tell my friends not to use your service. Your company should be ashamed to operate this way. Disgraceful!!!

Rating:

5.0

Thea after hours drop off process is ridiculous. The website doesn't work well, and you have to use a website and go through several prompts/pages that want different pictures taken at different parts of the truck. Before you place the key in a lockbox. And if you have a problem, customer service by phone had a 40 minute wait and the online chat feature was crashing. It would have been nice to know the series of photos required to turn the truck in. It was a huge unexpected hurdle after moving my grandmother into assisted living. The pickup process was great. I'm so disappointed in the lack of info and help with after hours returns soured the whole experience.