No recommendations. Pick-up was fast and efficient.
Richard D
Customer Reviews for Newark Safe Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Great place to rent. The staff is great. I would rent there again.
Stanley MI called the U-Haul before returning the truck to ask exactly how much gasoline to have in the tank and they said "17 gallons". I added 18 and I was still charged for 5 gallons at a high rate. I find this unsatisfactory and tainted my experience.
Aaron ANothing well done friendly workers
JAMES CNot a lot of parking on this tight small site esp since they don’t want the driveway cluttered since they have a self storage place.
HOWARD FI spoke to someone on the phone at U-Haul and at the facility and explained we needed the truck for 3 days. It was not communicated that I would still only get a little over 100 miles. It cost me another 255$ for mileage and I brought the truck back over 12 hours early. evidently Jesse James is alive and well at U-Haul definitely using a different trucking company next move
Michele SCustomer service great, representative who check us in was great
ROBIN MLady at the front desk was was wonderful!!
RODRICK CThe mobile app rental process is too much work. People move (need rental trucks) on weekends especially Saturday . It's ridiculous for a truck rental not be open on the weekends.
Patricia GYou are up to the task. No concerns to write home about.
MUSAH IMr. Time was amazing he made the process smooth and gave great advice.
CHERYL SI was told to make sure tank was filled past the 1/2 mark, which I did. Bill still charged me for fuel. False advertisement
Rodolfo EExcellent.
Rajagopal RPerfect experience and I will use again if needed. Nothing to add!
Mark EEasy to pickup and drop off without any hassle. Good customer service!
SURYANARAYANA TThe parking lot is very small and cannot accommodate enough vehicles. I dropped the truck off after hours so I did not get a chance to deal with the personnel
Brian MWhen we picked up the truck, the gas level and mileage was not accurately recorded. I could not read the form and it was not discussed with us. We were handed the keys and the truck was pointed to us. When we got in, we noted that it had a 1/2 tank of gas.
Betsy SEverything went so smoothly! Will definitely use this location from now on!!
William VGreat little spot to drop off the truck. Easy process. Dropped the keys in the Dropbox and left.
Samantha NThe pricing was not honest. We booked at one price and were charged more when we picked up the truck.
jessica TI was sati
Heather SRented 10 footer with engine light lit up. I told Advisor and she said I can replace with a larger truck with added cost. Not sure I will do business with U-haul
ROMMEL NU-haul rented from 5/4-5/5, when I picked up the U-haul after not even getting one mile down the road the gas tank was on Empty. Total length of miles driven was 22 miles, they want you to return the truck with the same amount of gas but still charge you $80.00 in fuel charges.
TYLER EIt did take quite a while to get checked in and get the vehicle.
KENNETH MVery easy to schedule a truck online and Tim was extremely helpful !
Christopher TThere is no customer parking which is extremely inconvenient
Brandi GNothing. You were absolutely great!
Shangwe MTim was so helpful. We had to call last minute to rent from this location as the one we had a reservation at, had no truck for us to pick up. He was very nice and picking up the vehicle was quick and easy.
Kathleen BI love this U-Haul service area. The people are so pleasant. The trucks are always clean and taken care of. I feel safe driving it everybody I have encountered there has been so personable and friendly and helpful. I will recommend this rental area to everybody I know and I will never rent anywhere else. Thank you for your service.
Lorraine CThe check out process was easy, the man who helped us was kind and patient. The facility was clean and our truck was in good condition.
Helen OVery accommodating & easy to work with!
Susan LIt would be helpful if they would be in the office on pick up in check out it would go so much faster but they were not so you had to wait around to do it or you have to call to walk through the steps when they didn’t even email you anything about doing it online
MICHELLE KVery convenient. Thank you.
Cynthia DWe were scheduled to pick up a 26 ft truck from a different location and on arrival were told that they did not have one. After we had reserved a week prior. We spent the morning exhausting every option and came across this location.. I can not say enough about how helpful, polite this gentleman was!!!! I will use this location any time I need a rental even if it is further away.
ANDREW FVehicle had an engine warning light the entire day and was not very clean.
Robert KI arrived at the location at the specified time. The lock on the key box was a challenge to operate because the combination needed to be set below the centerline. A picture would help here. Secondly, the van I was assigned was blocked in and it was an hour after the appointment time that someone came to deal with the issue. The cargo area of the truck was not clean and there was unnoted exterior damage to the vehicle. The van shifted harsh ly when after accelerating and having to take one's foot off the accelerator due to a new Hazzard ahead.
Clayton GWonderful experience, fantastic customer service. Smoothest rental I've ever experienced. Thanks a bunch!!
Miranda BHave the location open on time.
Scott MI haven't used U-haul in a long time and assumed that there were straps still within the vans and trucks. I was surprised when we loaded a couple pieces of furniture to find that there were the hooks but no straps. Well, a dresser broke so now I'm out. The money that I paid ans I am not happy. I asked about this when I returned the truck. I was told it has been a long time. I think that should be really made clear and I will never use you guys again. The man who helped me check out in the beginning was really nice and friendly. The woman I spoke to when The woman I spoke to when I returned the van just was a bit different. I also wasn't sure that my transaction was completed. No convo and i was standing there. I asked if there was anything else I needed and she said no. The latter part is why I gave average vs above average
Eileen YEasy quick process..friendly staff. My go to spot from now on
Patricia EMake sure the reservation is as requested. I had a self pick up scheduled prior to when the facility opened. I arrive only to find that my rental was marked as hand deliver and the truck was behind a locked gate. This put my moving schedule behind 45 min. which cost me more with the labor I had scheduled for the day. Very disappointed in the entire experience.
Lori LEast pick up and no lines. I highly recommend reserving online ahead of time to facilitate easier processing of the final paperwork required before getting the keys to the appropriate U-haul van/truck
Ezekiel OLocation spotless, immaculate, looked like it had just been built or renovated. Clerk very professional, friendly and knowledgeable. Made our transaction so much easier. Perfect location for our needs, and plenty of choices. Given the high quality of their location and staff, though, you should provide them with newer vehicles. Our 15 footer was very clean, but high mileage, not the location's fault, UHaul should retire that one, and get newer vehicles.
Jeremy AVery clean and maintained trucks!
Robert AThe old man that works there lost the keys to the prior customers vehicle, made me wait 45 mins to pick up my vehicle, blamed it all on uhaul and said to me, I would apologize but it's not my fault. He doesn't need to work there anymore. The young lady that assisted me prior was great and thats why I gave 4 stars. Also, the truck I rented had 2 keys to other uhaul vehicles in it. The old man checked it out to me and left those keys but took no blame.
Ahamefule OI was in the office for over an hr to get my rental
CHRISTINE RElizabeth was so helpful in the pick up/drop off process. When the self check out site was giving me issues, she stepped up to help me through the process. She made my UHaul experience pleasant. I'm thankful for her.
MONET LVery positive experience. Easy in, easy out... Highly recommend this location.
Robert HThe truck, itself, while clean and functional, was quite old and missing connectivity options like Bluetooth and USB charging that newer trucks in your fleet have.
Philip TThis was by far the best location I've rented from! The staff was friendly and pick up and return was smooth.
Adam BMy experiences at the Harmony Road location have all been positive. The staff has been very helpful when I've needed assistance.
KENNETH WOrdering the truck was very easy. The staff was knowledgeable and helped to make the whole process easier.
Lisa MAlways...UHAUL.. THANK YOU FOR YOUR SERVICE.
Julio RI returned the truck the same day I rented it. The location was busy and the gentleman said I could leave the key and he would take a picture of the mileage, take care of the furn. Dolly, and appliance dolly and I would get an email. Almost a week went by, nothing. I stopped in th location and asked about it and 2 women were very helpful. The truck was never entered in the system as being returned. U-HAUL, 0 for 2
Richard RThe exterior of the truck was in good condition and the storage portion of the truck was clean with folded blankets. The interior of the cab wasn't cleaned/inspected. We were shocked to find a condom in the cup holder! The girls in the rental office gave us major attitude and were far from apologetic, one even said 'we know what we're doing'! Up until we got into the truck, we were impressed with that location.
Valerie L. This comment is my experience with the location, staff, and truck was wonderful. My problem actually is with corporate U-Haul. The ONLINE paperwork for checking truck damage and being liable for damage is horrendous for people that are disabled! THERE NEEDS TO BE A SECOND OPTION!!!!!!! (Paper) I am disabled and with that have some challenges, especially with computers and scrolling, blowing up images,etc. . Having to go onto the computer or phone, try and blow up the image and mark my damage was horrendous. . I had a migraine that day, and I was unable to do that. I asked UHAUL rep if there was another option and was told that this is the way U-Haul's procedure is. You cannot even see the dents or scratches on your phone, when you blow up the image!!!. The images are so far away and UHAL gets the whole truck )in the picture…which makes it difficult for the client to REALLY see the actual dents and scratches. THIS, in return makes client more liable for damage and causes unnecessary frustration for the client because you're not sure if the company already has it in computer . You have no previous information to compare your damage or staff to verify and to visibility agree that there is damage and indicate it on a report. The staff is no longer going around the truck with you do to this online report. iNow, I am liable. This is time wasted on the actual client who needs to move , This problem affects others as well as it causes congestion in your local UHAUL parking lot. I understand the concept because it's easier for your company. We can upload pictures to help you so that you could mark the truck and upload new videos to make it easier for the your company. Great concept. However, UHaul does/did not consider the disabled. It was nerve-racking for someone that is disabled, I am glad somebody else was able to help me in the parking lot with the online paperwork as there was no other option. I just wanted to mention this as it truly was on my heart. IlPreviouly, I was the Budget truck manager in Delaware . Perhaps , I am an advocate now with my own challenges and just want to help others with disabilities . I look forward to seeing some changes in your policy so that when I get another truck in approximately 2-3weeks, it will be better!!
Christina JI was supposed to pick up at 9am, but the person in charge of the office didn't show up until 9:15am. Also, the van that was assigned to me had a dead battery.
William WEverything was good at this location and the staffs are very pleasant and helpful.
Charles LMake websites more user-friendly. customer service was awesome in person.
RAYAN CWhen returning after hours I parked the van outside of the security fence. Maybe a designated space with a clear sign indicating it. Other than that, office staff was AWESOME especially when I had to ask for additional days then the original date of return. I like the locations cleanliness and professionalism of the staff. Easy peasy, I and out and the app worked well. I'll be renter another van when I get my next payroll. Van was clean, everything worked as it should. It fel safe to drive and secure to keep my haul locked inside for the overnight. Also, the location of this particular U-Haul was VERY CLOSE, VERY ACCESSIBLE, Like I said....easy out and easy return..
Thomas B