Customer Reviews for New Wave Convenience Store
(U-Haul Neighborhood Dealer)

49 reviews

750 Colborne St Unit 3   Brantford, ON N3S3S1

(226) 400-5046

Office Hours

  • Mon: 8 am–8 pm
  • Tue-Thur: 8 am–9 pm
  • Fri-Sat: 8 am–10 pm
  • Sun: 8 am–9 pm

Services at this Location:

Contact Us

(226) 400-5046

750 Colborne St Unit 3
Brantford, ON N3S3S1

Services at this Location:

Office Hours

  • Mon: 8 am–8 pm
  • Tue-Thur: 8 am–9 pm
  • Fri-Sat: 8 am–10 pm
  • Sun: 8 am–9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lara Galamb 
Rating:
5.0

Customer did not leave a comment.

Lara Galamb 
Rating:
3.0

Have the vehicle full of gas

KENNETHFRANK TURNER 
Rating:
4.0

Customer did not leave a comment.

Hruday Vattikonda 
Rating:
5.0

Customer did not leave a comment.

John Coutsis 
Rating:
4.0

Customer did not leave a comment.

Aureen Mukerji 
Rating:
4.0

A bit slow. Since I did everything online and provided my payment card, Dr. License, and all information online, the process of giving me keys should not take 20 minutes.

Dmytro Bernevek 
Rating:
5.0

Customer did not leave a comment.

Tim Clarke 
Rating:
5.0

After all the waiting all was good but the last person could of swept out the truck so I did. So I saved the 25 bucks

Reta Vickers 
Rating:
4.0

Customer did not leave a comment.

Levi Brubacher 
Rating:
5.0

Customer did not leave a comment.

John Castellan 
Rating:
4.0

Friendly and quick customer service. Didn’t help with my dolly issue but overall dropoff location was exactly as expected.

Nick Burtch 
Rating:
2.0

The cabin smelled like smoke and body odour. As a non-smoker, this was nauseating. The van was given to me at half a tank and I was expected to return at half a tank. This is a joke as there is no indication of how much gas to put in the vehicle to return the tank to half full after use. Give me a vehicle that is full and I will return it full. As it was I estimate $40 and returned it with more gas than when I took the vehicle. The check out was slow and it was wrong initially as I was charged for 2 DAYS rental instead of 4 hours. The woman behind the counter was very nice though, she was helpful and pleasant to deal with. I do appreciate her helpful nature and attention to making things right for me. The truck was a mess and a piece of crap from the 1970's by the looks of it.

William Bisson 
Rating:
2.0

Don't tell people it's $0.69/ km and then charge $1.43/ mile. It's false advertising. The location changed the amount on the contract they sent after driving away in the rental truck. That doesn't give someone the chance to decide if they are willing to pay $1.43/ mile. By that time, it's too late and you are trapped paying it.

Jenny Bettencourt 
Rating:
3.0

Make sure truck is clean and in good working condition

Jennifer Lake 
Rating:
5.0

Customer did not leave a comment.

Denise Henderson 
Rating:
1.0

Seeing as my deposit still hasnt gone back on my card, tho i got an email saying it was coming. Will be heading into location this evening, if it isnt there within 24 hr mark. Not a happy experience at all. And i normally am easy to please.

Andrew Gregory 
Rating:
5.0

Customer did not leave a comment.

rose bach 
Rating:
5.0

Manager and customer service rep was very nice and accommodating. I had a wonderful experience on the uhaul end during a very hectic day. The speed and knowledge that was used during my issue gave a quick and appropriate resolution

Kelsey hiscock 
Rating:
5.0

The cab and the big area of the truck were filthy. It was clearly not cleaned between renters. Thankfully I had moving blankets with me or all of my items would’ve been dirty

Brittani Hamilton 
Rating:
2.0

Customer did not leave a comment.

Alanna Sharp 
Rating:
4.0

Customer did not leave a comment.

Nicholas Gerus 
Rating:
3.0

Customer did not leave a comment.

Gary Vanasse 
Rating:
5.0

Customer did not leave a comment.

douglas reid 
Rating:
5.0

Customer did not leave a comment.

Peter Prouse 
Rating:
4.0

Very friendly service!

Tammy Oswick 
Rating:
1.0

There is no key dropbox at this location, which does not support mobile drop-off (after hours). This is something I was not made aware of. Very disappointed by u-Haul for not informing me of this and now I will have to return the key tomorrow.

Victoria Renton 
Rating:
1.0

Vehicle was inadequate for the road test I rented for. No hazard lights and unable to pass a schedule 2 inspection

Victoria VanSpronsen 
Rating:
4.0

I git to this location by accident, my original pick up was Sam and Mario's, they were closed. I texted your help line and was left hanging after 30 minutes. Then three different telephone reps hung up on me. The last one said someone would call me back, I'm still waiting. I then spotted a notice on my phone to go to the other location. At least the person there had the smarts to get me on the road. Two hours behind schedule but at least moving.

Robert Kane 
Rating:
1.0

Clean your vehicles properly. The cab smelled like cat urine and there was garbage all over the floor. I reserved a trolley and there was none available at the location I had to get the vehicle from.

Steven Wright 
Rating:
1.0

Firstly, the customer service representative at New Wave Convenience was unprofessional. She did not know how to finish registering me. It took her an hour just to finish setting up the uhaul. Once getting into the uhaul, it was filthy, smelt really bad and there was little to no gas. The next morning (I had only got the uhaul at 5pm the night before) I had returned it at 12pm and waited another hour before this cashier was able to sign me out. I was not given a cheaper rate than the 24hrs I had booked it for and I did not receive my money that I was owed back on my card. They insisted on cash. They also charged me double for the safe move. I am utterly disappointed with my first experience. I highly do not recommend this place.

Alexis Massicotte 
Rating:
2.0

Check in and check out process took a huge amount of time. Equipment was very dirty and full of bad odor. I’d really appreciate staff with a little basic knowledge.

Breesh Pruthi 
Rating:
5.0

The staff were both efficient and courteous. I would definitely recommend them to others.

Victor Dupree 
Rating:
1.0

Customer did not leave a comment.

VIACHESLAV HASIN 
Rating:
5.0

Customer did not leave a comment.

Michelle Howard 
Rating:
5.0

Customer did not leave a comment.

MARIONC HOSSACK 
Rating:
3.0

I was told that I would be charged .90 cents per km. However after looking at my reciept I was charged 1.43 per km. Could you please credit me the difference. Very disapointed and feel I got scammed

DONNA MALCOLMSON 
Rating:
4.0

No windshield washer fluid

ALEXANDER BROMKE 
Rating:
5.0

Interior of truck was dirty, had coffee spilled on passenger seat, French fries underneath passenger seat. Needs a good cleaning.

Steven McBurney 
Rating:
3.0

Did not recieve deposit back on site. Dissatisfied with this

Marko Romic 
Rating:
1.0

Customer did not leave a comment.

KHADEJAH SEWELL 
Rating:
3.0

The truck had a broken wiper blade, had garbage still in the cab from a previous user and no snow brush. Obviously not cleaned or sanitized after the last renter.

PAULD TAYLOR 
Rating:
3.0

Drivers door did not seal properly. Very noisy.

CAROLYN DOWN 
Rating:
1.0

I had to call corporate over this location as they tried to short change me almost $50 for the rental. This left a very bad impression on me and I won't return to that location for anything.

JAMESRICHARD STEPHENSON 
Rating:
4.0

The service was great, the fee was excellent for what we needed a truck for! The only thing is the trucks interior was dirty. The dash and consoles and side compartments had dust and debris on them. The steering wheel had not been wiped down. During this time (covid), that was unexpected.

Amanda Rozzi 
Rating:
4.0

Gentlemen at the store was very helpful and extremely pleasent

Tammy Gauld 
Rating:
5.0

Overall satisfied, however I was moving and disappointed that there was no dolly or straps in the truck and had to find someone to borrow those items from them.

KARENM FOLLINGTON 
Rating:
4.0

Customer did not leave a comment.

Marvin Breen 
Rating:
1.0

Seriously, this place is horrible. Very unprofessional and rude.

Michelle Gale 
No reviews have been submitted for this location.

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