Customer Reviews for New London Rentals & Lodging
(U-Haul Neighborhood Dealer)

57 comentarios

1409 N Shawano St   New London, WI 54961

(920) 472-4298

Horario

  • Mon–Sun
    7 a. m. - 10 p. m.

Servicios en esta ubicación:

Contáctanos

(920) 472-4298

1409 N Shawano St
New London, WI 54961

Servicios en esta ubicación:

Horario

  • Mon–Sun
    7 a. m. - 10 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

This place likes to just charge you without telling you how much they will charge. I've used this place once before and they charged me for things I didn't approve of. They just ask for a card and say "you're good". This time I made sure to have them go though everything they were going to charge me for. Just like last time they wanted to charge me an extra 8 bucks for something I did not agree to. Quite frankly if this is how you allow people to run uhauls, by sneakily charging people. Then I guess it's pretty upsetting.

Adrian V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ken B. 
Clasificación:
5.0

Honestly the best uhaul place I've rented from!!!

Noah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ken B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey Z. 
Clasificación:
5.0

Business was responsive and helpful. They had exactly what I needed for my move.

Jordan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald A. 
Clasificación:
3.0

Key drop off could be closer to the truck locations

Isaac C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON M. 
Clasificación:
5.0

The windshield leaked had to stop and get some paper towels to stop the rain from coming in on the driver's side

Lisa F. 
Clasificación:
1.0

El cliente no dejó un comentario.

LAKIA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELLE R. 
Clasificación:
1.0

We did not receive a receipt or any paperwork. The person who we rented the U-Haul from took pictures of my ID and debit cart with his personal phone. Did not go over any pricing. I also believe we were overcharged as it was almost double what we paid for a U-Haul a month ago. We were also told we could drop off at any location since we were undecided but I got a text an hour later telling us our drop off location wasn't even in the same city as the zip code i gave him.

steffen C. 
Clasificación:
5.0

Excellent customer service

Oladipupo S. 
Clasificación:
4.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

Nothing to improve on. It was a great experience. The truck was perfect and staff at the front desk was very friendly and helpful. Thank you so much

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA N. 
Clasificación:
4.0

It wasn't exactly cheap.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

bill F. 
Clasificación:
3.0

You probably can't do anything. They people were trying to be helpful. One didn't know how to use the software. The other was busiy with the primary business. They obviosly care about equipment quality and condition, because they made another customer sweep our their u-haul truck rental, which looked clean to me. However my trailer rental had a smashed plug and it took quite a bit of work to pry the contact open enoug to make it usable. It probably damaged my connector forcing it together. Only time will tell.

Mark H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lance L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R. 
Clasificación:
5.0

Thank you for your amazing service will definitely rent at this location if I need a u haul agan.....

ernst N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
4.0

Truck windshield was very dirty and bug ridden. Whippers didn't clean it. Cleaning at a gas station barely cleaned it. Inside of the truck was very dusty and dirty. Needed to be wiped down and sanitized.

Nathaniel L. 
Clasificación:
2.0

First, I had chosen a specific u-haul location and received email and text confirmation of that location. I had received no additional emails or texts from u-haul regarding my order. I arrive to the u-haul location that was confirmed, and the business was closed, but a rental van that fit my order was there. No one was to be found. I call the support line, and they said they had to update my pick up location and said they sent a text and email. I had received neither. I was able to get my rental from a different location (not to mention the inside of the back of the truck was sticky and dirty on the floor), but this miscommunication was handled poorly on u-hauls end. The customer service rep that I spoke with was incredibly unhelpful and did not offer any help or apologies. That is the reason for the poor review. However, the person who actually rented me the u-haul at the location was helpful and kind.

Hope L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vetaley S. 
Clasificación:
1.0

I was quoted 222 for a rental, I confirmed my rental ahead of time and when I arrived, the Rohan the attendant stated it was 297. I showed him my rental confirmation and he would not contact uhaul to adjudicate the discrepancy. He kept telling me to pay the 297 and call uhaul myself. I then called the uhaul rep who confirmed I was correct. Rohan then then called his boss, who agreed with me, ultimately the issue was resolved after nearly 1 hour of back and forth. No apology was offered and several times during the interaction, Rohan left to attend to other tasks at the hotel. I have rented from uhaul over 20 times in my life, this was far and away the worst experience I have had.

Alex T. 
Clasificación:
1.0

I dud not rent this truck. Please contact me

JEANNETTE L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandon C. 
Clasificación:
5.0

I cleaned it myself the whole inside my water I was using was grey ..but gave it back 100 %

WENDY F. 
Clasificación:
1.0

It was supposed to be contactless pickup, it took an hour to get the trucks. The location seemed completely lost. Then I called uhaul and got transferred 4 times. Trucks were dirty inside cab, smelled like smoke and one of them had a bunch of ice on floor in back. I give uhaul 0 out of 10. I was paying helpers for the hour I wasted picking up trucks, then also lost time scraping g ice off of floor. If I move again probably going g with penske.

Christian C. 
Clasificación:
5.0

Provide a confirmation receipt for the drop off. I was a bit concerned that uhaul wouldn't be made aware that I returned the trailer.

Alexander K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lee Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

LUCAS K. 
Clasificación:
1.0

Absolutely poor communication, zero safety check or assistance, not recommended at all.

BRADLEY G. 
Clasificación:
3.0

El cliente no dejó un comentario.

MELANIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adam H. 
Clasificación:
3.0

El cliente no dejó un comentario.

TSONG SAWH L. 
Clasificación:
5.0

This is my first time,all I have to say this experience was excellent.Keep going on like that.

LEWIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

REESE M. 
Clasificación:
3.0

TRAILER NEEDS A JACK.

Dan B. 
Clasificación:
1.0

Train the people how to use the software or fix the software. I signed up on line gave all the info and prepaid so it would be a quick easy pickup. I was there 45 minutes trying to pick up a trailer. 15 minutes on hold waiting for a customer service representative. And another 25 minutes of text chat and phone call with an actual rep.

James B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andre M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURT E. 
Clasificación:
3.0

Easy in, easy out

JAMES K. 
Clasificación:
5.0

Great service in this location!

CRISTOBAL H. 
Clasificación:
5.0

Everything was great. No issues.

CARL V. 
Clasificación:
3.0

The steering on the truck was very loose and I had to be constantly moving the steering wheel drastically to keep the truck going in a straight line.

Daniel B. 
Clasificación:
3.0

They told me I had to have three contact numbers after providing them with both my phone number as well as my Wife's phone number. UHaul Central Traffic said that they should be able to override that but they claimed they couldn't. To top it off, I got locked out of my credit card due to fraud immediately after dealing with the New London UHaul agent forcing me to spend hours dealing with my banks fraud division.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey W. 
Clasificación:
3.0

I need a receipt

PATTI H. 
Clasificación:
1.0

This is a hotel that has 1-2 trucks - go anywhere else but here. Never got the dolly I ordered either.

THOMAS R. 
Clasificación:
3.0

El cliente no dejó un comentario.

jason B. 
Clasificación:
1.0

Cracked windshield Dirty my brand new mattress got all dirty

Kim V. 
No se han enviado comentarios para esta ubicación.

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