El cliente no dejó un comentario.Ardeja Q.
Customer Reviews for New Hope Auto & Truck Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
When I returned the truck, I had to track the worker down to let him know I returned. I put gas back in the truck before returning it. He said it was a hair off, so would be charging an additional $12 to have to go refill it. We all know the next customer is going to see where it is and will also try to estimate about where it was - maybe a hair more, maybe a hair less. I thought it was bad service to be charged the $12 even though I paid for gas. He didn't even offer to drop the amount I spent on gas. If homework wants to have return customers here, he's going to have to show a little more understanding and help the customer out.James R.
The location and staff were good and friendly and got things setup quickly. I tried to check-in online but the page just got hung when I was submitting license pics, so I had to go in to check-in. Then the associate also had issues with the system freezing up..Bob P.
Stop using this email for uhaul reservationsmarlon P.
El cliente no dejó un comentario.Heather A.
El cliente no dejó un comentario.Dale B.
Here is the Rub. UHaul changed my pickup location to their benefit. I had to drive from Tampa to Clearwater (15-20 miles) over a viaduct that was under renovation in an area I was not familiar with. Within a couple miles of my personal destination there is a UHaul place. I stopped there and asked if I could drop off the truck and trailer there. I was told I couldn't change this more convenient and closer drop off location without having to pay a penalty. UHaul can change my pick up location as they see fit and at their convenience, but the paying customer can't drop off the rental truck at a more convenient location. Something is not right here. Other than that the truck and everything I rented with it worked perfectly.Douglas C.
El cliente no dejó un comentario.Hugh G.
The only thing was the tank of gas on the U-Haul was at just above half and I have a picture to show that and I let the guy know at the pickup location and he said great to make sure you show the picture at the drop off location well I had to drop off the vehicle last night because we're taking off early today if you guys can contact me I can send you a picture and also basically I would just like the refund for half of the gas that I put in on Philip I put $80 in so $40 back. And the reason for that is when I filled the tank it did not register that it was going up and when I stopped I thought that was halfway but then when I turned the engine on it was full.Erica H.
El cliente no dejó un comentario.Steve W.
El cliente no dejó un comentario.JASMINE C.
El cliente no dejó un comentario.Joann E.
The primary drop off point could not take the trailer so they sent us to another location. At tge second location i had trouble locating an attendant. Then I received a charge for delivering it late.MELVIN V.
El cliente no dejó un comentario.Shantelle L.
El cliente no dejó un comentario.avery O.
El cliente no dejó un comentario.LEonard O.
El cliente no dejó un comentario.JENNIFER J.
The truck was really disgusting inside and a cigarrette bad smellRaymond T.
El cliente no dejó un comentario.Kush P.
El cliente no dejó un comentario.Vincent D.
El cliente no dejó un comentario.Timothy P.
El cliente no dejó un comentario.Mark F.
I rented a pickup truck to tow my boat to storage. Everything worked perfectly. It was so easy I might consider selling my tow vehicle and just rent from u-haul when I need to service the boat.Enrique P.
El cliente no dejó un comentario.Karen B.
El cliente no dejó un comentario.JOSEPH M.
El cliente no dejó un comentario.Kenneth W.
Do not recommend. Highly unsatisfied experience and will not be going through Uhaul again. My estimated cost before taking the rental truck was around $150 and after I returned my bill came out to over $260. I was over charged, billed for high insurance coverage that I did not choose when making my reservation, did not receive my requested number of moving covers/pads, and more issues. I requested 2 dozen but only got 6 pads but was still charged as if I was given an entire dozen. I will be disputing the over charge and will not be getting services from uhaul moving forward.Justin M.