Customer Reviews for New Broadway Foods Inc
(U-Haul Neighborhood Dealer)

95 reviews

1467 Victoria Rd   Sydney, NS B1N1M9

(902) 562-6189

Office Hours

  • Mon-Sun: 10 am–9 pm

Services at this Location:

Contact Us

(902) 562-6189

1467 Victoria Rd
Sydney, NS B1N1M9

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–9 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The store opens at 10, yet reservation can be booked for the earlier time. Mobile pick up is not available, even though it doesn’t tell you so, until you’re ready to pick up a truck. The back of the truck was messy, even though all I had to move is a brand new couch from the store, I still cleaned the back from soil and grass from the previous customer; otherwise I felt like I’d be blamed for the mess. The tire pressure message was appearing on the dashboard. The lady providing the service was not exactly welcoming type of character either.

Vadym HULCHENKO 
Rating:
5.0

Great customer service

Ruth Cipak 
Rating:
5.0

Had a flat tire which we tended to ourselves. The gentlemen at the gas station put about $25 - $30 more gas than was needed snd there I'd no refund for that. I need to rent sgsin in the up co.ing weeks and could not even get a credit. Other than that everything was great!

Jennie Skeete 
Rating:
5.0

the clerk was exceptional

Kirk Mullins 
Rating:
5.0

My rental wasnt till 4pm so by then the snow from the previous day should have been cleared off the trucks.. i had to climb up best i could reach to wipe snow off hood, lights, tailgate, window n roof with no brush or scrapper.. also halfway up calves in snow to get to it. There was rental receipts from 2 other people left in front with tim hortons bag between seats, food wrapper under the seat, food receipt behind passenger seat. I cleaned it all out when i brought it back. Also tire reads low add air had to take it to garage for air and tank was half full so ended up spending more trying to guess how much i used and ended up putting more gas into it then it had when i got it.. i was good with the other experiences i have had in the past but this was not pleasing at all

Erica Antinello 
Rating:
1.0

Customer did not leave a comment.

JOSH MACGILLIVARY 
Rating:
5.0

Customer did not leave a comment.

william lloy 
Rating:
1.0

I booked a u-haul for 9am mobile pick up, after reaching at the location at 8:55am, I was told on the call that it has been changed to in hand pick up and store opens at 10. I was paying 100/hr for the 3 guys per guy I hired, I asked them to be at my house by 9:15 and they were there. Had to pay them $75*3 for no reason! Highly disappointed by U-haul

Gobind Singh 
Rating:
3.0

I would like suggest, Keep open all store at Saturday and Sunday at least until 6.00pm or 7.00 pm because during weekends people like to shift their stuffs but some of your station is closed so we have to go where ever the location is opened. Other then that everything is perfect.

Saravanaan M. S. 
Rating:
2.0

Can do a better job of cleaning your moving trucks. Floor of truck needed a good sweeping out. Had to pick up truck in one place and tow trailer at another. I reserved truck and trailer a month or so in advance and should have been together on site at time of pick up. Also when I went to pick up truck on day of my move I couldn’t be found in your system which caused me great anxiety. Used your service before and tried to ding me for a piece of equipment that I never received. This time tried to ding me for additional days when truck and tow trailer were returned the day of agreement. Perhaps maybe not make small businesses part of your business maybe this is where so much confusion comes from?

cathryn munroe 
Rating:
5.0

Customer did not leave a comment.

Linda Brown-Hounsell 
Rating:
5.0

Fast friendly service,clean up to date trucks,very pleased.

Lisa Oneill 
Rating:
5.0

Customer did not leave a comment.

JAMES SWEENEY 
Rating:
1.0

Signed a contract for $56.00 went over 17 klm but they did not tell me that I would have been charged in Mike’s. Cost me $81.00 even after I mentioned that I was not aware the truck was going to measure in miles especially when I was quoted in klm by the worker!!!! Very rude and disrespectful towards me when I asked the questions of how that’s fair we drew up a contract in kilometres and now you want to charge me in miles costing me $41 over

Laura sampson 
Rating:
1.0

Store location is water damaged and reeks of mold. Had to wait an hour for my rental because the person returning the truck returned it late and had to make last minute arrangements to pay for it, and I had to leave the store multiple times because I couldn't tolerate the smell.

Daniel Hooper 
Rating:
5.0

Service was great.

CHRIS MACAULAY 
Rating:
5.0

Everything was great. Both gentlemen, pickup and drop off, were very helpful and courteous!

Charlotte Harris 
Rating:
3.0

Back brakes getting really bad for got to tell the dealer

David Matheson 
Rating:
1.0

The guy working at the location had no clue, on how to calculate miles to km or how to charge people, had to wait over 30 mins dropping off and picking up the vehicle. And to top it all off he tried to over charge all 3 of us picking up rental trucks that day. It was the worst uhaul experience I ever had.

Charles Peters 
Rating:
2.0

The location doesn’t have any means of using debit as a method to pay for your equipment. The worker had to use my phone to login and get the pickup process started. The worker also didn’t seem to know what he was doing. He also charged me $1.43 a km instead of the $.89 that I was quoted when I made the booking. Definitely was not impressed at all.

Jessica Wilson 
Rating:
1.0

the staff member was alone attempting to operate a convenience store plus the vehicle rental. The staff member had a poor command of English plus a heavy accent. Not a good experience.

John MacDonald 
Rating:
1.0

I would like a call back and a partial refund. The 10ft truck was what I was given. It was beyond dirty inside , the cup holders were covered in food and dried liquid. There was stains on the plastic flooring and ash from someone smoking in it. It stunk so bad of smoke. I am allergic to cigarette smoke. I had to drive with the window all the way down and I still had a reaction. When I complained to man at the store he said to call you as he does not deal with anything. He can barely speak English and has horrible sense of wanting to do anything at all. I would like some of my expense compensated as I am beyond angry. I did take pics of the inside to show how horrible it was. Worst experice ever. It also took him over 45ins to complete the booking that was already done over the phone.

Brittany Edwards 
Rating:
3.0

Customer did not leave a comment.

William Ellis 
Rating:
2.0

Booked my uhaul early in the morning for pickup at 10. I came in a little early around 9:45 and gave the cashier Mt info. I spent about two hours in there because they were saying the truck I rented is only for intown use and they had thought I was doing one way. It took almost two hours of saying i will be returning it there, offering a different truck for a higher price and a different location for them to finally say that I can use the truck I had originally rented/looked for . Cashier was friendly though lol

Brandon MacDonald 
Rating:
3.0

I entered my information online, but had to give the same again upon arrival.

Brian Gallant 
Rating:
4.0

Customer did not leave a comment.

Nancy MacAulay 
Rating:
2.0

HAVE THEM MAKE SURE THE VEHICLE IS CLEAN. THE OWNERS SHOULD BE TAKING PICTURES OF THE KM AND THE GAS, WHEN THEY ARE GETTING TRUCK READY, NOT THE CUSTOMERS. ACCESS TO A RECEIPT WAS POOR. THEY HAD NO ACCESS TO THE RECEIPT FOR THE CUSTOMER AND THERE WAS NO QUALITY TO THE RECEIPT. ALL YHE CLERK COULD GIVE ME WAS MICRO RECEIPT AND THE CLERK PRINTED ONE OF HER PHONE FOR ME. THEY CAN READ MY CREDIT CARD CLEARLY BUT I CAN'T READ RECEIPT THAT THE NUMBERS ARE ON.

James Willis 
Rating:
2.0

Uhaul had left over remains in it when picked up . Took 45 minutes to proccess before getting the keys . There was not 3/4 th in the tank which he made me sighn that there was . ( I have pictures of what was actually in the tank ) a dolly was not available at this location which being a single person moving made things more difficult and had to hire help which I didn't have in my budget . Buddy went to charge my credit card with out even giving me a total. Will not use this location again I love the company it's self very convenient and affordable but this location was dirty and won't recommend

Jenna Quilty 
Rating:
3.0

Customer did not leave a comment.

Alex Chafe 
Rating:
1.0

Unable to collect at requested time due to store openings g late rude

Thomas Ashford 
Rating:
2.0

The side mirror was broken. We paid for moving trolly but discovered it was not there when we went to pick up sofabed. My husband and myself struggled to lift it. Truch was not clean inside as well found a cigarette on floor.

Vee KRAKE 
Rating:
5.0

Customer did not leave a comment.

David Hill 
Rating:
3.0

I had originally asked for a 10 foot truck for pick up in Halifax, NS but was instead given a 26 foot truck in Sydney, NS 5 hours drive away finding this out only 24 hours prior to the pick up time with no option to look at other accommodations

Paige Gallivan 
Rating:
5.0

Customer did not leave a comment.

Todd Dixon 
Rating:
5.0

Customer did not leave a comment.

olugbenga aderibigbe 
Rating:
5.0

Truck had something spilled in the back but that did not affect what Ieeded it for. Also the brakes were soft.

Robert MacKinnon 
Rating:
2.0

The truck was full of trash from the last person who drove it ....the lady in the store was very sarcastic ..

Devon Buffett 
Rating:
1.0

Awful just awful. You changed my reservation 3 times 3 different locations 3 different times. I booked and paid for an appliance dolly and didn't get it so had to pay another $35 to rent one from home depot. Tool 40 Mins to get the truck even though I booked a 20 footer n got a 15 footer which means 3 trips instead of 2. Then to return the truck it took almost an hour to return it as the app would not upload pictures and the employee was dealing with 1 person trying to rent and 3 people trying to return. It cost me almost $220 for horrible service.

Jason Olsvik 
Rating:
3.0

Customer did not leave a comment.

Harris Koikaramparambil 
Rating:
5.0

Customer did not leave a comment.

Laurie McPhee 
Rating:
5.0

The gentleman that was working and rented to me was very kind and informative ty

CRAIG FARMEN 
Rating:
4.0

Customer did not leave a comment.

Hailey Halliday 
Rating:
5.0

Customer did not leave a comment.

James Robert Anthony 
Rating:
1.0

The back of the van was still wet and covered in mud. Also rented the vehicle with half a tank of gas and returned it with the same amount as what was in it when i picked it up. They lied and said it was a full tank when i picked it up and then tried to charge me 110 dollars for gas . I will never be using uhaul's services again after my experience today. And warn everyone to request to checknthe gas level before signing the contract.

Jonathan Mercer 
Rating:
1.0

The van was filthy. Sticky substances on the center console, beer bottle in passenger door with liquid still in it, used surgical masks on the dash, previous customer left a yoga mat in the back, nothing wiped down, zero respect of public health measures, or any standard of cleanliness. Disgusting

Sean McRae 
Rating:
3.0

The vehicle mechanically was in great shape and was of no concern. The interior of the vehicle was disgusting. There seemed to be melted gum on the center console, a used mask from a previous customer, a McDonald's coffee cup that was half filled, a used disinfectant wipe lay on the center console as well. In the back of the van there was a yoga mat that had seemed to be dry rotted. The seats were filled with a disturbing amount of what looked like pet hair, there was also a beer cap from a beer bottle in the door pocket of the passenger door. I would recommend a thorough clean on this vehicle

Daniel Bennett 
Rating:
4.0

Customer did not leave a comment.

Shawna Wynn 
Rating:
4.0

Customer did not leave a comment.

David Hawkins 
Rating:
3.0

Should be explained by location proprietors that a surcharge will be added to bill if using a credit card for payment.

Rory Christensen 
Rating:
3.0

Truck was dirty inside when we picked it up we loaded furniture and kept it in our driveway while our floors were being done and we were given a cleaning charge for a truck given to us with someone else’s dirt

Rudy Macdougall 
Rating:
5.0

Very satisfied!

Linda Mac Intyre 
Rating:
5.0

Customer did not leave a comment.

Kim Morrison 
Rating:
5.0

Free coffee

Michael Morrison 
Rating:
3.0

Customer service at the location was slightly rude. Other than that was good

Brandon MacDonald 
Rating:
3.0

Customer did not leave a comment.

Kimberley Ann Byard 
Rating:
4.0

Customer did not leave a comment.

John MacDonald 
Rating:
5.0

Customer did not leave a comment.

Wilson Mathew 
Rating:
1.0

Customer did not leave a comment.

Navdeep Maan 
Rating:
4.0

Customer did not leave a comment.

Alison Archibald 
Rating:
5.0

These guys out done themselves as usual. Cleanest vehicles Every time, fast courteous service and always willing to go above and beyond to satisfy. It is always my pleasure to go to Broadway convenience. Awesome job you guys rock!!!!

SHARON CAMERON 
Rating:
5.0

Customer did not leave a comment.

Wanda Desveaux 
Rating:
5.0

Was very easy to pick up/drop off the cargo van. The back needs to be swept/vacuumed out but my stuff was all wrapped so I didnt have to worry about it getting dirty. I recommend uhaul!

Stephanie Smart 
Rating:
5.0

Customer did not leave a comment.

Susan Haivard 
Rating:
5.0

Friendly staff, good service.

Anddrew Barnes 
Rating:
1.0

Make sure when someone has a reservation that they get the vehicle at the time they reserved for as I had to wait an additional 16 hours. Very unprofessional and inconvenient.

STEVEN THOMAS MACDOUGALL 
Rating:
5.0

Keep up the good work! Customer service is awesome and the vehicle are always clean. I wouldn’t go anywhere else. Highly recommended

SHARON CAMERON 
Rating:
5.0

Customer did not leave a comment.

Eugene Simon 
Rating:
5.0

Customer did not leave a comment.

Subin Rajendran 
Rating:
4.0

all good

Michael Morrison 
Rating:
5.0

Customer did not leave a comment.

Edward Thomas 
Rating:
1.0

The left a dirty mattress in the back I had to pay 50 to dispose of it because of cross contamination. I called them back and they wouldn't come pick it up when it was only 22 minutes down the road from that location and I had no other way of getting it back to them not impressed at all.

Cheri Dube 
Rating:
2.0

Mileage was off when we picked up the vehicle, had to wait 45 minutes on hold w/ customer service to fix the issue. Took about another 15 to communicate with them. Lost an hour of moving time, extended the return, was also charged extra $ for the rental.

Alexander Smith-Richard 
Rating:
3.0

Customer did not leave a comment.

colin macvicar 
Rating:
1.0

Find a company to operate your franchise, the girl argued with me on the amount of my refund, tried giving me back the cost of the rental out of the 100 deposit instead of the remainder. Very rude.

Shawn Cook 
Rating:
5.0

Make sure you send me to the right place to pick up the trailer ... other than that .. it was great

JOHN OSTAFICHUK 
Rating:
2.0

Store did not open a specified time; had to wait outside. Garbage left in cab & box. The vehicle was definitely not sanitized after previous rental. This should be priority, especially during a pandemic. Truck ran well, no mechanical issues. No windshield wash.

Allison Miller 
Rating:
5.0

Outstanding service.

Prasanama Kumar 
Rating:
5.0

Customer did not leave a comment.

Kuriakose varghese 
Rating:
5.0

Very kind , helpful staff. Will do business again with them.

WATHERBEE CLIFFORD 
Rating:
5.0

Customer did not leave a comment.

Jessica Larade 
Rating:
5.0

Customer did not leave a comment.

JEO KURIAD 
Rating:
1.0

Truck was dirty inside pop bottles coffee cups sticky, no windshield washer fluid, rented for a day and had a text msg wake me up at 12:30 am saying it was due back after only having the truck for 3 hours. the owner of the store told me it was $117.00 for the day unlimited km then when I brought the vehicle back he told me that that was just an estimate what she thought I was going to drive and then fought with me telling me he didnt say that when he did in the end it was 182.90 I can rent a box van for 100 dollars a day unlimited kilometres at discount car rentals. We are a cleaning business and use box trucks often 2 or more times a month and I will never be back to u haul again.

BRANDON CRAWLEY 
Rating:
5.0

Customer did not leave a comment.

DAVID BARRIE 
Rating:
5.0

Customer did not leave a comment.

FRANCIS MARTIN 
Rating:
5.0

Customer did not leave a comment.

hazel osment 
Rating:
5.0

Customer did not leave a comment.

vanesa walker 
Rating:
5.0

Excellent service. Very friendly very professional location easy to find.

Kathleen Doyle 
Rating:
1.0

No windshield washer fluid. Vehicle not scrapped off full of ice and snow.

Adam MacNeil 
Rating:
5.0

Customer did not leave a comment.

MIKE SETH 
Rating:
5.0

Great experience, very friendly staff. Helpful

Joel Andrea 
Rating:
5.0

Perfect service

VIJAY MJ 
Rating:
5.0

Highly recommended, helpful staff. Great work experience

KAVARBIR SINGH 
Rating:
5.0

Staff is really friendly well experienced and timmings is excellent 9am to 10pm open on Sundays waoo

Bailey Gouthro 
Rating:
5.0

Customer did not leave a comment.

Sajin Johnson 
Rating:
5.0

Awesome services.

Rohith Kalathuvalappil 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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