Customer Reviews for Neu Hub #3
(U-Haul Neighborhood Dealer)

29 reviews

709 Hwy 71   Smithville, TX 78957

(512) 237-7488

Office Hours

  • Mon-Sat: 6 am–10 pm
  • Sun: 7 am–9 pm

Services at this Location:

Contact Us

(512) 237-7488

709 Hwy 71
Smithville, TX 78957

Services at this Location:

Office Hours

  • Mon-Sat: 6 am–10 pm
  • Sun: 7 am–9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Larraine Doyle 
Rating:
1.0

Location attendant has no idea how to complete transaction, after receiving keys to first truck that would not start due to 100% dead battery the attendant had no idea how to adjust to the other truck of same same and just kept saying it’s going to cost your more money over and over, taking the matter in my own hands and calling Uhaul and being transferred thru to 5 different people we finally were able to change plate #er to truck that was functioning. -After all of this and wasting much of my time off and availability to complete pick up of appliance we were unable to acquire that evening and had to drag it out till following day and due to work as we stay very busy the truck was returned late and we were charged way more than expected. -Called Uhaul customer service and same situation going thru 4 different people and finally shoved off that AFM would call, well still waiting for this call. -I as well have called AFM and left vm only to still not received any communication. -A refund is in-order for Uhaul to do the right thing and take care of this issue. You are always welcome to call me if you need more information 24/7. Thanks, Robert O’Neal 512-934-3707

Rob O'Neal 
Rating:
5.0

Easy to deal with

Dennis Behrens 
Rating:
2.0

Long wait to rent a truck bc there is no dedicated staff. The guy had to constantly stop to wait on customers buying in store items.

NANCY FALK 
Rating:
4.0

Friendly and easy drop off.

Sandy G Collins 
Rating:
3.0

Customer did not leave a comment.

Jacquelyn Smith 
Rating:
4.0

Everything went well until I return the vehicle and the store owner tried to charge for excess fuel. Good thing I took my own pictures to show the store owner before and after. When I showed the store owner the pictures, he quickly fixed the price. Other than that little "hiccup", everything was fine.

joshua Cardenas 
Rating:
2.0

The pick up process for Truck Share was awful. Had I known ahead of time I'd need two forms of identification it would have helped. I feel most of that could have been done at reservation time. In addition it took between five and 10 minutes for a person to show up inside the location to give me the keys.

Shawn McKee 
Rating:
1.0

Very confusing, sketchy, not clear on where to pickup, the guy didn’t tell me about gas, said I could drop it off at a different location but then had to drive it back to smithville to avoid being charged.

KELLY MAJEWSKI 
Rating:
4.0

Customer did not leave a comment.

CHRIS SIDDALL 
Rating:
3.0

Just a convenience store that rents and receives U-Hauls.

Brion Ideker 
Rating:
2.0

Got charged an extra day. I returned on the day I was supposed to (Sunday) but I returned it around noon when it was scheduled to be returned at 7 am. I am sure nobody else was awaiting that truck. I will never rent from U-Haul again.

Derek Thormer 
Rating:
4.0

Customer did not leave a comment.

Michael Rochen 
Rating:
4.0

N/A

Robert ONeal 
Rating:
1.0

I turned in the truck at 2:20 pm. The clerk didn’t mark it as returned til after 5:00 pm. I was charged an extra day. The clerk did not seem to have any idea of the process and did not provide a receipt. I used photos as evidence.

BethAnn Janssen 
Rating:
3.0

The guys seem to know what there going, but they just tried to say there was something wrong with my TDL and UHAUL.. I had to call a 800 # to find out some issues, then Uhaul couldn't find anything wrong any issues. Waited on the phone for 35min to get things figure out.

Elton Loray 
Rating:
5.0

Great customer service

LEWIS CONDIFF 
Rating:
2.0

Customer did not leave a comment.

barbara howard 
Rating:
4.0

Customer did not leave a comment.

jonathan Weishuhn 
Rating:
3.0

Customer did not leave a comment.

Ronald Bassett 
Rating:
4.0

Customer did not leave a comment.

Kim Patterson 
Rating:
4.0

I appreciated that the drop off location was near to my destination.

Leslie Nunemaker 
Rating:
2.0

Customer did not leave a comment.

James Faske 
Rating:
1.0

This wasn’t my scheduled pick up location, I had to drive an hour outside of Austin to pick up the uhaul and then wait 40 minutes for the uhaul rep to show up to the gas station to give me the keys which apparently were there the entire time. I also ordered furniture blankets and dollys and none of them were provided. I was then told I couldn’t be refunded for this and then nearly had to pay for the missing items not being returned at my drop off. Absolutely worst experience and worst customer service I have ever experienced.

Michael Hackett 
Rating:
5.0

Excellent work, timely, communicative & professional

Linda Neville 
Rating:
2.0

Upon picking up the truck, The windshield was taped on but I had to apply stronger tape to keep what portion or the frame/ seal of the windshield was committed off on the driver side from blowing off on the highway. The attendant did not check my final milage but rather used the initial estimate I gave him. He never inspected the return condition of the truck nor acknowledged the windshield damage.

Teresa K. Carmack 
Rating:
5.0

Very well satisfied. Easy online reservation. No problems encountered. Will use this this facility, if UHAUL Rental Truck ever needed, again.

Carolyn Canales 
Rating:
2.0

The U-Haul was not at the location that I set for pickup, I received no call the day before to confirm the pickup location. The U-Haul was at a location over an hour drive away and I had no vehicle to get there, and no heads up to make plans.

Jared Law 
Rating:
5.0

The truck was clean inside and out. Plenty of space on the lot for parking. They were fine with me leaving my vehicle there for a few hours while I used the truck. They share the parking lot with an excellent Mexican restaurant and have a well stocked convenance store so it’s a great place to visit. I will definitely use them again when I need a rental truck.

stephan herbert 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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