Comentarios del cliente para Nations Auto Inc
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de Nations Auto Inc
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martin H. en
They are slways pleasant at this location and the equipment has always been in good repair
Kevin R. en
Mark at Nations Auto was great and a huge help to my move. He helped me save about $80 off my rental! Highly recommended.
Nancy M. en
I have rented from Mel multiple times now and every time has been a positive experience. He is friendly and very accommodating...a breath of fresh air during a stressful moving period. Thank you Mel!
Rikki W. en
Great service
Bryan V. en
Excellent friendly customer focused service. I rent uhauls a few times every year and this is by far my favorite location! My last time I had mechanical issues with the rig and they automatically discounted the rental for the hassle. I'm a cranky hard to please and customer and these guys had me leaving happy with an annoying situation.
KILEY O. en
The gentleman who helped me was courteous,professional, efficient and respectful of my time.
Weston D. en
Everything went perfect! My only issue/suggestion is when I dropped off the truck after hours, the instructions said to leave the truck in the parking lot but the parking lot was not available. I left it on Acoma behind the lot but I didn't feel comfortable with this and have updated instructions on where the truck goes after hours would have given me some peace of mind. Minor issue but worth commenting on. Thanks!
Daniel P. en
The gentleman at this location was friendly and very helpful. He noticed an error in our order than almost doubled the price of the our rental and fixed it. We'll definitely be booking with him for our next needs. He also had the truck out front and ready for us to drive right out, making it very easy to get on the road.
Karyn G. en
Everything went very smoothly. Thank you
Elizabeth V. en
This is the 2nd time I’ve rented through Nation’s Auto because they are very kind and friendly. Moving is stressful and they alleviate some of that stress by making it easy and convenient.
Chris G. en
Don't rent from these people unless you want to be treated like a criminal. Rented a truck for the day. Said I'd only need it for about 4 hours. Had it for 4.5 hours. I got to the store 5 minutes before they closed. The man was short with me when I walked in "What do you want?" I told him I was returning a truck. We went outside to look at it. He pulled out his tablet and asked, sternly "when was this supposed to be back". I said "today". He replied, again sternly, "It's late. I'll have to report it". Very strange language to use. I replied "I said I'd need it for 4 or 5 hours". "It's late. I'll have to report it" he said again. When I laughed at the bizarre phrase he raised his voice and asked "Are you serious?!" I was appalled at the treatment. It's rent by the day, not the hour. What was his problem? Plenty of places to rent a truck from. I’ll go somewhere else.
Phillip A. en
Quick, friendly service! Nice to do business with! Highly recommended location!
Kyle E. en
EXCELLENT customer service!!
GERARDO L. en
Absolutely! This place is great! I would definitely recommend it. There is no parking in the lot but you can still park on Acoma and they tell you what to do.
Janice N. en
Melvin is a pleasure to work with. Honest, straight forward, and runs the business with common sense. U-Haul is fortunate to have him!
Arlene D. en
Easy drop off and the rep was courteous and quick.
COURKY S. en
excellent service very happy
JORGE A. en
friendly service, much better than most locations
Marilyn K. en
Excellent service!! Highly recommend this location.
Megan D. en
The staff at Nations were so wonderful and accommodating. Really went the extra mile and we are so appreciative. Will go back!
Brian C. en
Great customer service, and an extremely helpful/friendly owner
Gail P. en
Melvin It was very efficient and organized. I will definitely return.
Mildred R. en
Melvin was great, truck ran great. It should have been vacuumed before I took it, but my dog had fun snarfing up food crumbs.
Anthony K. en
Very friendly. Awesome hospitality and knows how to handle people. Made to feel welcome. I loved the experience.
Matt G. en
I received a text from the owner/manager of this location claiming to be Uhaul Customer Service requesting that I return the vehicle or that he would report it stolen. "This is Uhaul Customer service writing to let you know that your truck is overdue please return it as soon as possible to avoid it being reported stolen thank you"- from 303-550-4173. I have this text on my phone, timestamped. He called me as I was on the phone with the actual Uhaul customer service extending my reservation, and was clearly angry that I called customer service instead of him direct. Does he get a higher fee when I call him direct? I'm not sure, but I don't know what else would motivate him to be so angry. It is unbelievable that you allow your service providers to harass your customers like this... shocking.
Peter R. en
Nothing. Thank you for your help today!
Magdalena C. en
The parking situation is impossible. There was a problem with a trailer hitch and give uhauls were stuck behind the trailer, waiting to get out. The online process didn’t save any time, in fact it may have been longer and more of a hassle.
Jaime M. en
Very easy check in and out and friendly staff. Thanks for an easy move!
Kelly J. en
It was nothing huge but the parking situation is not ideal . The friendliness and customer service more than made up for it !
Stephen M. en
Very courteous and helpful.
Bradley N. en
Remove the charge of $100 for prepaid cards, even though it is refundable, it will most likely exceed the charge of the card. Or allow a second credit card on the account.
Heather R. en
While the facility isn't 5 stars the customer service was great.
David S. en
Mel did a great job!
GERARDO L. en
Always an amazing experience at this location!! Fast and friendly!! Thank you guys!!
Devon D. en
The truck was filthy inside and out and the cab smelled funny inside. I was told I would get a $10 discount but was still charged full price...
Kenneth H. en
Small lot. Hard to get into,
BRIAN P. en
This is literally the best U-Haul experience I’ve ever had. My check in and out experience was superb and very quick. Would strongly recommend.
Rafael B. en
Mejorar el estacionamiento para el cliente.
James W. en
This location and the staff are always accommodating, efficient and friendly. I have used them many times and on short notice and will do so in the future!
Daniel B. en
Truck was unclean, didn’t have the things that are promised for a long distance drive (cruise control) and the back right tire was damaged (had to fill 4 times over 3 days of driving)
Sharon P. en
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Vickie B. en
After visiting another U-Haul location and feeling like a nobody. That my business was of no interest to the employees. I visited the U-Haul on 1601 S. Broadway. Wow! What a difference! The staff was friendly, helpful, and wished me a safe trip. So nice and efficient. Thank you!
Lisa C. en
Have more rentals available and more customer service representatives available. I was on hold for up to 40 minutes multiple times!!
Ricardo G. en
Quick and friendly service!
Steven C. en
Online check in process seemed lengthy. Then when we Found our truck, someone else was in it and about to drive away. So we ended up having to go inside and talk to someone anyways.
Lisa B. en
So incredibly helpful and quick to get me on my way! Explained everything thoroughly. No surprises.
Valery B. en
Other than the 20 minute drive to get to the drop off location everything was really good.
Bob V. en
The place was small and hard to get in and out of.
Tanya K. en
Love my neighborhood Uhaul!! They are fantastic!
Nicole K. en
They made pickup and drop off so fast and easy! I would recommend this location to anyone that needs to rent a uhaul. Thanks!
Stephanie V. en
Service was most excellent!! Vehicle was in great shape! Movers were so helpful!