Nik provides a good and fast service.
David P.
Customer Reviews for Naperville Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There is nothing to improve, the gentleman's customer service was superb! He was very patient and truly kind. If I know anyone at all who will be moving, I will definitely direct them to that location. I love working with people like him. It was excellence at its best. If I ever need another truck, I will always go to this location. Thank you, and his kindness was very much appreciated!
brenda M.Excellence customer service.
Leonard F.Picking up the uhaul was fine. I did not appreciate being heckled when I returned the uhaul. The representative was trying to nickel and dime me for scratches and dents that were ALREADY on the uhaul. The uhaul was not brand new to begin with. If it wasn't for the unpleasant return of the uhaul I would've given this place 5 stars, but the heckling and trying to charge me for damage that I DIDN'T cause was unnecessary.
Shanice P.You were incredibly helpful. efficient, and accomodating. We greatly appreciate your efforts to make this rental work for us and our needs. Both the day we picked up the van and the day we returned it were marked by excellent service, professionalism, and a personal touch.
Edward N.Nothing. Aligned with brand expectations relative to gas station/convenience store franchise ops
John L.We used Naperville Marathon U-Haul, which is open from 7 a.m. to 9 p.m., for a local move. The price was good and the managers were very helpful in hooking up, and later unhooking, the unit from our Jeep, as well as in showing how everything worked. Since the weather was nice, they recommended we rent an open top trailer because these have a ramp, which made loading and unloading significantly easier. I highly recommend this U-Haul dealership.
john f S.Perfect again
Greg W.Nothing. These guys are great! Very thoughtful counter service and friendly and efficient
GREGORY J.Nick, the contact at the rental location was excellent. Super helpful and easy to work with. Highly recommend!
RICK D.My bill was $60 and I was charged $100. The owner said he didn't know why and I should call corporate
robert S.Very nice people
William L.The person at this location is not friendly and very arrogant. He demands the customers to park the vehicle in a specific way and says he's reaching rules. Also the vehicle was at 3/4 gas instead of full, which is probably a money making tactic.
Deepak K.Keep up the good work Great job Highly recommended!!!
Peter C.Courteous and understanding. Couldnt ask for a better company to move from city to city
Carmen D.We were very pleased. Truck was very clean and in good shape. Friendly , quick check in. Had all our extras too. It was a very hot morning and they gave us bottled water to start the day.
Lisa D.At this time I have no comments but I had a great service from the staff.
Gilberto H.Great renter all around. The truck was clean, ran well and the guys were very friendly and accommodating! Thank you for a great experience.
Greg W.The trailer we rented was good with exception of the right tail light having several bulbs not working and the door wheel bearing's were very noisy making it hard to open or close late evening or early morning and not disturb the neighbors ( trailer was used for camping).
Mike M.Had problems with other locations
Joseph B.Over charged Not able to understand the concern Unable to rectify my issue based on the remarks on the account
Vissnu Kumaar R.The online reservation system was excellent. The gentleman who assisted at pickup was very pleasant and the process was flawless. The vehicle was is excellent condition and was very easy to drive. The gentleman who processed the return was equally pleasant and expedient. Thank you for the outstanding service and experience!
Ronald H.Very nice and helpful
William S.Just make sure gas gauge is recorded correctly on initial contract copy.
Brad J.A little more room in the parking lot would have been nice but it was manageable.
William G.Truck had no air conditioning and it was a hot and humid day. We had 4 different locations to move from and drove over 90 miles. Very hot.
George H.Everything was perfect, the person who attended me was very friendly and sociable. I will definitely work with this company again. My name is Eugenio Trejo.
Eugenio T.Keep it up
JAMAL A.I am still waiting for the response I was told I would get from the regional manager. Will be calling again in a moment.
kevin J.All good Keep up the good work
SCOTT K.Very kind and conscientious employee! Showed me what I did and didn't need for a fair price and smooth renting experience.
Clara G.Everything went exactly as expected
William W.UHaul truck hiring process was smooth. Attendant at UHaul facility was very helpful.
Ranjan D.Very friendly location, equipment was clean. Very simple and easy to get in and get out. Just keep up the good work. Thank you.
SCOTT K.Pick up location at Marathon was great and extremely friendly and helpful person made it a great experience for me! Thank you
Mark G.They got it right!
Robert H.Team is very cooperative and helpful. They recommend multiple options when in confusion to decide.
DURGA PRASAD C.The truck smelled of cigarette smoke and has no functional USB port. Updated truck would have been better, but sufficed for the task at hand.
Carissa T.very helpful and easy to do
Alan B.Receptionist really helpful and friendly. Thank you.
James K.Great experience
Marc T.A very convenient location, the truck was clean and ready for us, and the manager of the location was great! He helped us through the whole process - both pick—up and drop-off. Highly recommend using this site for U-Haul pick-ups
Sherri R.Customer service was great. Very understanding of my needs. I called customer service to extend my time by one hour quick phone call,done. Gave us a free water when we checked in. Truck drove smooth. Overall great place to get your truck.
Cornelius M.Super friendly, patient, and helpful associate. Highly recommend this UHaul location!
MARK C.First time renting a U-Haul. Employee at the Marathon was awesome!!!
Bradley H.Very professional had to move a washer and dryer I checked to see if I could pick up early abs he accommodated me very satisfied
Denaricka W.Nothing- received exactly what we ordered- very friendly service
Kevin B.Just keep up the good work, you are doing a great job
Peter C.All good…Very friendly and helpful!!
Debra B.Great service! He was helpful in getting our trailer hooked up and us on the road, thanks, nice job!
James H.He was really quick and helpful. There was what we thought was discrepancy with the cost so he took the time to help with it. I'll recommend them to others for sure!
Stacey O.