Customer Reviews for Napa Gas
(Distribuidor de U-Haul del vecindario)

1568 comentarios

2442 Imola Av W   Napa, CA 94558
(& Hwy 29)

(707) 252-8722

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 7 p. m.
  • Dom.: 10 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(707) 252-8722

2442 Imola Av W
Napa, CA 94558
(& Hwy 29)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 7 p. m.
  • Dom.: 10 a. m. - 5 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great staff and owner.

Gerald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROCIO T. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRETT W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELIZABETH D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marco C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGELIO D. 
Clasificación:
4.0

El cliente no dejó un comentario.

GALICANO B. 
Clasificación:
3.0

There is nothing really wrong with the location, I believe the problem is with U-Haul. The vehicle was clean but in dire need of maintenance. Broke down and when the mechanic came there was not a drop of oil in the engine and transmission was blown.

JEFF C. 
Clasificación:
1.0

This location was unorganized the size truck I reserved and was promised was not there when I went to pick up causing me to take a smaller size truck which resulted in my having to make two trips and was charged mileage for the additional trips along with a cleaning fee when the truck was returned in condition given. This location is poorly managed and my experience was below par. I will not be utilizing UHaul services again for any future moves.

MICHELLE O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christina E. 
Clasificación:
3.0

El cliente no dejó un comentario.

KEVIN F. 
Clasificación:
3.0

The wait was very long. I had a 9:30 am appointment and there were five people ahead of me with only one person. My advice is to space people out. It took me over an hour to get my truck.

terri R. 
Clasificación:
5.0

I ❤️ the service agent! Friendly, fast service.

GREGG N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean C. 
Clasificación:
1.0

Rental wasn't ready when it should of been. Inconvenienced my move. Had to reschedule things. Wouldn't recommend. Very, very poor experience.

Nnamdi V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristine W. 
Clasificación:
3.0

Make sure to have the vehicle clean but overall was a quick rental and liked that it was done quickly.

Alma S. 
Clasificación:
2.0

El cliente no dejó un comentario.

EDWARD Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
5.0

Thanks to Marleen and the team Quick knowledgeable and very friendly, can count on them for all my moving needs, thanks!!

Chris M. 
Clasificación:
5.0

Customer service at this location was phenomenal. I highly recommend using this u-haul location.

CHANTE H. 
Clasificación:
1.0

The day before pick up after work I drove to U Haul to get familiar with the check out process. Also, I was leaving at 6:30 am sharp and the business opened at 9am. The gal at the register assured me everything was good and the vehicle will be ready for pick up at 630am. The next day I arrive and my U Haul was barricaded with two other U Hauls and a dumpster. I then call the number posted on the business and no one answers until 8am. I finally get the dumpster and the U Hauls out of the way and on the road at 9am. Now let's discuss the U Haul I rental truck it was beat up and felt unsafe. Come on U Haul I know you can do better.

Los B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONI F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

Awesome service...renting again..

Joseph M. 
Clasificación:
2.0

Bianca helped me out with picking up the truck and was very informative and professional during that process. When I returned the truck the next day, Lauri was unprofessional in the fact that she bad-mouthed me while I was waiting in line. She specifically called me an “idiot” because I parked the truck in a spot that wasn't perfect or to her liking, yet I parked it exactly where Bianca told me to the previous day. Lauri never apologized for what she said and I wouldn't recommend this location unless you work with Bianca specifically. Thank you, Bianca!

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAFAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK D. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
4.0

The staff was great and the vehicle was great, both deserve a 5 star rating. My only disappointment was being charged for going over the mileage range that cost me another $58, had I know I would have rented a truck closer to where I planned on loading the truck. I did have to fill the fuel tank since it only had 1/2 a tank of fuel, which cost me another $60. I did notice that once I started the truck, it would automatically go into towing mode, reducing fuel mileage. Once I figured that out, I made better mileage loaded than I did empty.

David H. 
Clasificación:
5.0

Lori at the desk was great!

Chris M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

REMIGIO P. 
Clasificación:
4.0

Open longer hours for client flexibility.

HECTOR H. 
Clasificación:
1.0

The phone call I got from a representative was horrible. He said a customer was “yelling at him” because they didn't have a uhaul available. Granted, I thought my uhaul was supposed to be back today, June 19th, but when I showed up that gentleman was no where to be seen. The two ladies gladly accepted my keys. Your service is absolutely horrible.

Emily G. 
Clasificación:
3.0

26 foot truck we'd rented was not available. We had to reduce the size to 15 foot - which meant that we couldn't move everything at once, we had to make several trips. Also, we booked an appliance dolly and it was not available either. It was very frustrating all the way around.

MARK D. 
Clasificación:
5.0

The entire experience went well. Bianca was very good and did a great job.

ROBERT G. 
Clasificación:
1.0

The after-hours pickup and drop off is not user friendly at all. We got charged for turning it in late only because we couldn't figure out the website and it took so long. There were boxes left in the cab of the truck when we got it- so we left them when we were done and we got charged for them. The location is very sketchy and there was someone sleeping in one of the truck cabs next to the truck we picked up.

Katherine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Napa gas it's the best in California

Modesto G. 
Clasificación:
4.0

I rented a cargo van twice in one week. Both times my experience with Bianca was excellent. She provided friendly and efficient service, on both check out and check in. Not only that, but I also observed her multitasking; handling three customers at once, with no loss of efficiency or attention to any one customer.

Michael M. 
Clasificación:
3.0

I reserved a smaller truck and they gave me a larger truck without even telling me. The back of the truck had an old rope that was used by the last person who rented and the inside smelled cab smelled like a locker room

RYAN R. 
Clasificación:
4.0

We used the self-checkin option online, and we ran into two issues, one of which was really messy: 1) For "alternate contacts", we could not use someone with the same last name, which is ridiculous. My brother, mother, and wife could all have been listed, but they all share my last name, so the online checkin/pickup rejected my entries. This needs to be fixed ASAP. 2) The online pickup did not ask me to verify that I received the additional items I paid for, the blankets and dolly. I had assumed they were in the truck, but they were not. The Napa Gas location, albeit small, was very well run and easy to find, right off of highway 29. I would definitely use this location again.

Philip M. 
Clasificación:
4.0

They only need a drop box big enough to fit the key. Had to make a special trip to bring back key. They are great people to work with.

SUZANNE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK K. 
Clasificación:
5.0

Great work, truck was there as promised. And she got me on my way in no time! Ok

Michael T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Archit B. 
Clasificación:
3.0

I would recommend out of convenience but not service. The truck was dirty and a light was on from the dash board (guessing it was tire pressure).

Windi H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
5.0

The guy who runs the uhaul at Napa gas has always been very accommodating.

olivia K. 
Clasificación:
5.0

All was good.

Jodie P. 
Clasificación:
5.0

This is my favorite place to rent a truck ,the guy who runs it is really good and professional and very nice.

CONSTANCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Archit B. 
Clasificación:
5.0

The woman working at the desk was exceptionally helpful, courteous and knowledgeable.

ANNE P. 
Clasificación:
3.0

Truck wasn't ready, gas tank 1/4 full. I was mischarged on the final bill

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE T. 
Clasificación:
5.0

Extremely friendly and very helpful. Excellent service!

BEVERLY D. 
Clasificación:
5.0

My recent experiences, have been EXCELLENT...

JULIE C. 
Clasificación:
5.0

Tell customers how bad the online system is and to talk to the people at the location to check out and return the truck. ALSO - if customers need to purchase a certain amount of gas based on distance driven, tell them that at checkout, not return.

JAMES T. 
Clasificación:
5.0

Thanks for making our move so easy!

ERICA B. 
Clasificación:
4.0

A nice experience. Check the tire pressure on the unit I rented.

JOEL B. 
Clasificación:
5.0

They where fast and friendly.

ELIZABETH S. 
Clasificación:
2.0

The uHaul app was terrible. The worst self check-in experience ever. No one there to help. The convenient store clerk won't even tell me where was the lock box. They knew where it was, but refused to help. To be fair, the uhaul clerk was nice and helpful when I returned the truck.

Hsinchih H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA A. 
Clasificación:
4.0

El cliente no dejó un comentario.

DALE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jobany A. 
Clasificación:
4.0

El cliente no dejó un comentario.

REBECCA V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MORTEZA T. 
Clasificación:
5.0

Lori and Moji are great. We try to always rent from them when needing a truck.

Gerald S. 
Clasificación:
5.0

Don't use the online app or web site for pickup. It was a dreadful experience

David T. 
Clasificación:
3.0

If customers service improve I would give 5 stars But the old man is rude and not friendly at all ☹️

ADRIANA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marc F. 
Clasificación:
5.0

The person who helped us at the front desk was excellent! Simple process and I really appreciated her customer serve. Unfortunately, I do not remember her name but she's great!

Mitchel E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Iban F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra K. 
Clasificación:
5.0

Love my local Uhaul!

Doreen F. 
Clasificación:
5.0

The vehicle I rented was not available so I had to rent a different one. I only found out when I came to pick up the rental.

Simon P. 
Clasificación:
1.0

The guy wasn't even there when they were supposed to be open. He showed up 20 minutes late and it took me over half an hour from my scheduled pickup time to get the vehicle and it had less than a quarter tank of gas in it. I said I was going 80-100 miles and he quoted me around 75 dollars but the bill was more than double that. I don't understand how the pricing was so far off when I used it the exact amount I said I was going to.The dolly I asked for was not the correct one. I will never rent from this location and am going to be contacting customer service about this experience. I refused to sign the final invoice because it was so far off from the estimate.

Ian S. 
Clasificación:
5.0

The woman working there was extremely nice and helpful. Great work!

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell H. 
Clasificación:
3.0

The facility is cramped and outdated, but is convient. The staff is 5-star, helpful, friendly, and efficient. I was totally satisfied with renting from U Haul, as I have been before many times before. I would recommend it.

Adolfo G. 
No se han enviado comentarios para esta ubicación.

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