Customer Reviews for Napa Gas
(Distribuidor de U-Haul del vecindario)

1,669 comentarios

2442 Imola Av W   Napa, CA 94558
(& Hwy 29)

(707) 252-8722

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 7 p. m.
  • Dom.: 10 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(707) 252-8722

2442 Imola Av W
Napa, CA 94558
(& Hwy 29)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 7 p. m.
  • Dom.: 10 a. m. - 5 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

All was in order with the rental. Worked as planned.

Denis B. 
Clasificación:
5.0

Friendly customer service.

Matt C. 
Clasificación:
2.0

I can't think of anything to comment on.

charles K. 
Clasificación:
5.0

The Napa gas location was excellent. The woman who ran the counter was efficient and very friendly. She realizes every move is stressful and takes steps to make it as easy as possible. My only complaint is with U-Haul the company. On a local rental you're charged by the mile, my truck was “only available” 10 miles away resulting in an automatic 20 extra miles. The customer shouldn't be penalized for U-Haul's lack of inventory.

Edward V. 
Clasificación:
5.0

The woman who assisted me was courteous and kind. Will rent from again!!

Aeon T. 
Clasificación:
5.0

Great.

Michael M. 
Clasificación:
5.0

Very personable, efficient and quick! Thank You!!

Erwin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R. 
Clasificación:
3.0

The customer service is not the best. But UHAUL trucks are always available.

Zahid V. 
Clasificación:
5.0

Renting was very easy

KIRK S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vernon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren B. 
Clasificación:
5.0

The female employee is making it all so easy…5* on her!

Dieter P. 
Clasificación:
3.0

I think that $1.30 per mile is a bit exaggerated since I am already paying for the truck's rental, the insurance, and putting gas back in the truck! something to think about ...

christophe G. 
Clasificación:
3.0

Truck was in bad shape. Crack in windshield. Driver door did not shut completely.

Steven J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
2.0

Way more expensive than advertised. Door on the truck didn't open from the outside handle. Sales guy gave me a hard time for driving farther than I expected.

Brian H. 
Clasificación:
4.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRAD W. 
Clasificación:
5.0

Great guys here and quality service. Will always help work with your schedule as best as they can.

Kenneth V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor P. 
Clasificación:
5.0

Great experience. U Haul employee was outstanding and very customer service oriented.

Kent M. 
Clasificación:
5.0

It was an awesome experience

Gabriel S. 
Clasificación:
5.0

Nothing, they uhaul lady was great!

JOEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy R. 
Clasificación:
5.0

I have always had very good/excellent service from this UHaul location. I greatly appreciate the location and availability.

David O. 
Clasificación:
5.0

keep the good work

Luis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marianne K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carson G. 
Clasificación:
5.0

The lady was very helpful and professional

Khalid H. 
Clasificación:
3.0

The truck we were given broke down and had to be towed back to the location. When we got the receipt, we were charged a $20.00 cleaning fee with no explanation. We had used the truck for all of two hours to transfer boxes of paperwork from one city to the next. It wasn't even dirty, but considering we weren't even given an opportunity to double check the truck before it broke down and had to be towed away, I'd say it's pretty unfair of this business to hand out charges like that. This location will not be considered next time.

Lanae Dale F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill D. 
Clasificación:
5.0

Nada

philip H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LyndaGoodwin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris B. 
Clasificación:
5.0

Servicio al cliente de excelencia. Very friendly. Will be back to rent again!

Thomas W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike Z. 
Clasificación:
5.0

Uhaul confirmed a location in Petaluma that did not have the equipment I reserved. Uhaul changed the location to Calistoga, which was defunct and out of business. Third location rescheduled put us out a little further, but we were compensated for the inconvenience. Napa location was great customer service! Please Uhaul: make sure you know what locations are in business AND have the equipment reserved.

Alexandria G. 
Clasificación:
5.0

Plenty of parking for drive-to-rent customers. Great service. Good selection. What more can you ask for?

Jerry V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lawrence S. 
Clasificación:
5.0

Everything was great. The lady that helped me was kind and helpful. Made the rental process super easy.

Fredrick D. 
Clasificación:
5.0

Nothing, great transaction. Would recommend.

william B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorena S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONNA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

david W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emylou A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE C. 
Clasificación:
5.0

Great people working there

KENNETH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHESTER W. 
Clasificación:
5.0

Napa Uhaul manager, Laurie, was great to work with. She is the primary reason for positive review.

sheila E. 
Clasificación:
5.0

Excellent, customer service. Lauri and moji have great customer skills. Very helpful

Muhammad L. 
Clasificación:
3.0

Good customer service.

KIMBERLY L. 
Clasificación:
5.0

Include a dolly as a standard (free) feature on trucks with EZ-ramp.

RODOLFO H. 
Clasificación:
3.0

the lady was very helpful and answered all our questions

Laureen Betts D. 
Clasificación:
4.0

The receipt I received from U-Haul showed a total amount of $43.92. The U-Haul charge on my credit charge was for $49.25. No explanation.

Sam C. 
Clasificación:
5.0

Everything went well. I would really like to complement the women who checked me in for the rental. She was very helpful and made the entire experience very easy. She is great.

ROBERT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie C. 
Clasificación:
5.0

Everything was good 😊

Gabriel S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew K. 
Clasificación:
4.0

El cliente no dejó un comentario.

RYAN H. 
Clasificación:
5.0

Continue your great service. FLAWLESS 👍🏻🙏

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNETTE G. 
Clasificación:
5.0

Everything was absolutely great!

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAILEE G. 
Clasificación:
5.0

Excellent customer service Lori is great I recommend this location to friends Napa gas Imola location

Julie C. 
Clasificación:
5.0

A+ I have no suggestions for improvement. The location is very convenient and the staff is efficient and very customer-oriented. I'll surely return to Napa Gas the next time I need a rental vehicle.

Robert P. 
Clasificación:
5.0

Just continue doing what you do! You're reliable, fair and consistent.

WILBUR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIT S. 
Clasificación:
3.0

The outside of the truck was filthy, it needed to be washed badly. The interior was acceptable. I took pictures of its condition because there was no walk-around before I left. The truck had been previously damaged. It would have been up to me to prove I didn't do it because there was no documenting of its condition before I left the store. I would not use this service for renting again. I have been worried since I returned the truck that I would get notified I was responsible for the damage the truck already had.

JOHN H. 
Clasificación:
5.0

First rate.

MICHAEL U. 
Clasificación:
5.0

Everything went smoothly. The wonderful lady who rented to us was kind and efficient. She had courtesy which was genuine and not often seen these days. Upon return of the vehicle, a young lady assisted us. She was also exceptionally polite and helpful. Thanks for a great moving experience to these two employees!!

nancy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose B. 
Clasificación:
1.0

The uhaul staff member there was excellent. She knew all about the truck and was fast and efficient. I was disappointed about the gas station because customers were coming in without masks and they weren't being enforced.

Anthony K. 
Clasificación:
5.0

Excellent customer service

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arisa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE G. 
Clasificación:
5.0

Great customer service..very friendly lady at check-in/out

RICHARD B. 
Clasificación:
2.0

I had to take a picture of the miles and gas, because theyâ€"U-Haulâ€"tried to rip me off! I will contact my credit card id charges are not changed. Why would someone lie about 50 miles??? I put 8 miles on the damn truck. While the charges are minor, being ripped off sucks! Also the gas level was lied about as well. This is the second time this has happened (was not charged because i wrote a note when returning about the difference). Now i know that i need to take pictures and document everything when renting from U-Haul. If i can help it, i will never rent from this location. I have rented from U-Haul from different locations and there have not been problems. Take pictures and document if you rent from this location.

TRAVIS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK D. 
Clasificación:
5.0

I am a local businessman and I work with this location a lot. They always seem to have what I need when I need it. They take care of me very well. It's a pleasure working with them

Layne C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Keenan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terrence M. 
Clasificación:
5.0

Professional, efficient and friendly.

victoria C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS W. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie O. 
Clasificación:
5.0

Laurie (sp?) and Modi were very helpful and professional!

Mark G. 
Clasificación:
5.0

The whole experience with Lorrie was more than satisfying , her customer service is excellent! Thank you Lorrie for such good service in the midst of the chaos of trying to move!

JENNIFER S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rico S. 
Clasificación:
5.0

Good customer service

ALEXCEL M. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba