Customer Reviews for My Storage Erda
(U-Haul Neighborhood Dealer)

Rating:

4.0

Answer phones calls , try and return phone calls when people leave messages. Apps says open when this location was closed. Besides that the staff was great

Rating:

5.0

The young lady worked with me in a very kind way and I was not in the beginning she set a good example for me Thank you for her patience

Rating:

5.0

the lady that helped us was awesome

Rating:

5.0

Emily was awesome! She was knowledgeable, helpful, and easy to talk to. I've rented here a couple other times and will continue to when I need a U-Haul.

Rating:

5.0

Staff were very helpful and friendly. Overall a good experience with this location, however this equipment was another issue. The brakes on the car trailer were non-operational but it was not discovered until the antique vehicle was loaded and the trip was underway. Thankfully my vehicle was capable of the trailer without brakes, but it pushed the limits on steep grades across I-80. Made the same trip with a well maintained trailer last year no problems. Makes me wonder what unrequired maintenance will be needed on my personal vehicle because insufficient maintenance/inspection was done on the rented trailer. Also ratchet straps on the trailer were nearly corroded solid, should have been a warning of the lack on proper maintenance on the equipment.

Rating:

2.0

Have everything ready when the truck has been reserved. I waited two hours. I am in a domestic situation and didn't want to be there any longer then needed. This stressed me out to no end. Then for 3 hours use of the truck, I was charged an outrageous amount. I will tell the government officials about this, they were helping me out.

Rating:

5.0

I don’t know about the next customer or your storage, but as far as your equipment and the personnel that we’ve dealt with, I’d say everything is very efficient, straightforward and easy to deal with.

Rating:

1.0

The transmission literally gave out. Stop making customers pay for your shitty business decisions like running your fleet into the ground.

Rating:

5.0

Very good customer service despite it being very bad weather outside.

Rating:

5.0

Just keep up the great work guys☺️Sarah was an amazing person and provide professional service

Rating:

5.0

Sara is an excellent employee.

Rating:

5.0

Sarah at the front desk was very helpful and very knowledgeable. Highly recommend your place to family and friends.

Rating:

5.0

Staff is friendly and very helpful.

Rating:

5.0

Nothing! Best experience ever!

Rating:

5.0

I was thoroughly satisfied with your service!!!

Rating:

5.0

Quiero felicitar a la señorita Sara que tuvo una exelente atención de verdad la felicito

Rating:

5.0

Sarah is excellent.

Rating:

5.0

The lady working was great! Super nice and made drop off simple and easy!

Rating:

5.0

The facility and staff were great. I wouldn't change a thing.

Rating:

5.0

I had a great experience here, after not being able to get at another location. This one took great care of my needs and got me hooked up and on my way...

Rating:

5.0

Sarah was so wonderful! The truck was clean and ran well. The rates were super affordable. Highly recommended

Rating:

5.0

Great location. Great people.

Rating:

5.0

No improvement needed, very inviting and friendly!

Rating:

5.0

Quick and helpful service.

Rating:

5.0

Great service! Very easy to work with

Rating:

5.0

Ir was hard to get a good picture of my license at the early hour due to the lights and the shadows.

Rating:

5.0

Thank you so much for your service everything worked great will definitely recommend to others

Rating:

5.0

Everything was great.

Rating:

5.0

Staff was great. Even gave me a ride home when I dropped off the truck.

Rating:

5.0

Customer service was great. They went above and beyond to take care of me.

Rating:

5.0

Great job!!!!!! Great truck and wonderful, fun customer reps.

Rating:

5.0

Very professional and kind and curious. Would definitely do business here again. Thank you for the seamless experience.

Rating:

5.0

Customer service was superb!

Rating:

4.0

It was tricky to know where to leave the truck with the locked gates after hours. Once we figured out where to park, things went smoothly.

Rating:

5.0

Excellent customer service. Truck ran great

Rating:

5.0

The customer service was outstanding.

Rating:

5.0

Excellent service, customer service at it’s finest

Rating:

5.0

It's amazing place 😍

Rating:

5.0

Very professional and helpful! Had me hooked in only a few minutes!

Rating:

5.0

They had my reservation and the trailer ready for pick up which made for a quick pick up and return. Very clean facility and very friendly staff. Best uhaul experience

Rating:

5.0

Very helpful

Rating:

5.0

The customer service was excellent. The owner was very knowledgeable at answering all my questions and helping me with the trailer hook up would definitely use them again

Rating:

5.0

Jared and Sarah are fantastic! So helpful and friendly!! I definitely recommend this place to pick up your u-haul!!!!

Rating:

5.0

I just have to say it was an incredible experience everything was made so easy with Jessica's help!

Rating:

5.0

The check out process was not smooth and it was tedious. I had already returned the keys then realized I needed to take a picture of the gas gauge and odometer and all other pictures. Maybe talking through the process with guest is a good way to go?

Rating:

4.0

Damage was noted by rep very helpful

Rating:

5.0

Everything was Great!

Rating:

5.0

I dealt with two different employees at this location. Both went above and beyond to help me offload my vehicle and wrap up the transaction. I can't say enough positive things about the staff. Thank you!