Answer phones calls , try and return phone calls when people leave messages. Apps says open when this location was closed. Besides that the staff was great
James G
Customer Reviews for My Storage Erda
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young lady worked with me in a very kind way and I was not in the beginning she set a good example for me Thank you for her patience
louis qthe lady that helped us was awesome
Derek SEmily was awesome! She was knowledgeable, helpful, and easy to talk to. I've rented here a couple other times and will continue to when I need a U-Haul.
ShaNell WStaff were very helpful and friendly. Overall a good experience with this location, however this equipment was another issue. The brakes on the car trailer were non-operational but it was not discovered until the antique vehicle was loaded and the trip was underway. Thankfully my vehicle was capable of the trailer without brakes, but it pushed the limits on steep grades across I-80. Made the same trip with a well maintained trailer last year no problems. Makes me wonder what unrequired maintenance will be needed on my personal vehicle because insufficient maintenance/inspection was done on the rented trailer. Also ratchet straps on the trailer were nearly corroded solid, should have been a warning of the lack on proper maintenance on the equipment.
Dave GHave everything ready when the truck has been reserved. I waited two hours. I am in a domestic situation and didn't want to be there any longer then needed. This stressed me out to no end. Then for 3 hours use of the truck, I was charged an outrageous amount. I will tell the government officials about this, they were helping me out.
Renee JI don’t know about the next customer or your storage, but as far as your equipment and the personnel that we’ve dealt with, I’d say everything is very efficient, straightforward and easy to deal with.
JAMES SThe transmission literally gave out. Stop making customers pay for your shitty business decisions like running your fleet into the ground.
Michael CVery good customer service despite it being very bad weather outside.
Thomas GJust keep up the great work guys☺️Sarah was an amazing person and provide professional service
Leonard NSara is an excellent employee.
Kevin JSarah at the front desk was very helpful and very knowledgeable. Highly recommend your place to family and friends.
Jason AStaff is friendly and very helpful.
lucas gNothing! Best experience ever!
NATHAN KI was thoroughly satisfied with your service!!!
Malia KQuiero felicitar a la señorita Sara que tuvo una exelente atención de verdad la felicito
Luis cSarah is excellent.
Fred RThe lady working was great! Super nice and made drop off simple and easy!
NATHAN KThe facility and staff were great. I wouldn't change a thing.
John BI had a great experience here, after not being able to get at another location. This one took great care of my needs and got me hooked up and on my way...
Justin BSarah was so wonderful! The truck was clean and ran well. The rates were super affordable. Highly recommended
Sandra JGreat location. Great people.
WILLIAM HNo improvement needed, very inviting and friendly!
Tammy MQuick and helpful service.
Chris MGreat service! Very easy to work with
Scott KIr was hard to get a good picture of my license at the early hour due to the lights and the shadows.
GARY WThank you so much for your service everything worked great will definitely recommend to others
Rachel DEverything was great.
John HStaff was great. Even gave me a ride home when I dropped off the truck.
Daniel ECustomer service was great. They went above and beyond to take care of me.
Bryan LGreat job!!!!!! Great truck and wonderful, fun customer reps.
Leslie TVery professional and kind and curious. Would definitely do business here again. Thank you for the seamless experience.
roy sCustomer service was superb!
SCOTT SIt was tricky to know where to leave the truck with the locked gates after hours. Once we figured out where to park, things went smoothly.
Thomas TExcellent customer service. Truck ran great
Nathen HThe customer service was outstanding.
Johnattan GExcellent service, customer service at it’s finest
Michael VIt's amazing place 😍
WILLIAM HVery professional and helpful! Had me hooked in only a few minutes!
Scott KThey had my reservation and the trailer ready for pick up which made for a quick pick up and return. Very clean facility and very friendly staff. Best uhaul experience
Robin ZVery helpful
PATRICIA NThe customer service was excellent. The owner was very knowledgeable at answering all my questions and helping me with the trailer hook up would definitely use them again
Jerry PJared and Sarah are fantastic! So helpful and friendly!! I definitely recommend this place to pick up your u-haul!!!!
BRANDON VI just have to say it was an incredible experience everything was made so easy with Jessica's help!
Bodee LThe check out process was not smooth and it was tedious. I had already returned the keys then realized I needed to take a picture of the gas gauge and odometer and all other pictures. Maybe talking through the process with guest is a good way to go?
Stacey DDamage was noted by rep very helpful
Bill UEverything was Great!
MICHAEL TI dealt with two different employees at this location. Both went above and beyond to help me offload my vehicle and wrap up the transaction. I can't say enough positive things about the staff. Thank you!
Lori LI found out when I dropped my trailer off in Boise, that i should have required the Erda location to open up the trailer to make sure it was clean. Upon dropping it off in Boise, I was threatened with a $15 cleaning charge for a stain on the floor that should have been cleaned in Erda before I rented it. Boise said they would try and charge Erda for the fee.
BRADLEY W