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Scott T.
Customer Reviews for My Space Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Truck steering wheel had a lot of play in it.
LISHA HATTIE W.Don't charge people twice for their twice smh
CHRISTINA NICOLE M.Location was supposed to be open at 10am. No one showed up until 10:15. By then I was on the phone with uhaul trying to get rescheduled. Not a smooth process.
MASON BRETT U.Go over everything with people before they leave
LATASHA NICOLE K.I appreciate your service, courteousness, and availability. You made what could have been a very difficult move, very easy. Quietly helping others, more than you know. Gracias.
Geraldine L.I had the nastiest, dirtiest, stinkiest, truck EVER!!! It also had a leak and when it rained, it rained on my belongings through the roof of the truck!!!!!
SHARRON DENICE H.The person at the desk nice young lady was very helpful and very efficient
James B.The truck was old and would not pass a D.O.T. inspection because of the play in the steering wheel(tierod ends)
WALTER H.Check the storage area of the trucks before making them available, the truck I used had a used mask among one or two other pieces of trash.
Mitchell H.The truck was shaking horribly while driving despite it being full. The gentleman who was at the desk was a big help to me. Unfortunately, I have forgotten his name, but he was very accommodating! Many thanks to him!!!
MARYFRANCES M.This was the 3rd location I went to on Saturday. The first location didn't have the equipment for my reservation and never called me to tell me. I drove 3 hours only to find, “no trailer here, this says it's only a preferred locationâ€. Uhaul needs to redo it's appointment system, or take uhaul away from poor franchisees.
Brian G.Extraordinario servicio al cliente
TIMOTHY M.Thank you for making my move easier! Next time I need to rent a truck, I will definitely use this location again!
William G.Staff attitude, there was sufficient staffing
Zachary W.Great service received! Nice, well maintained equipment. Pleasure to do business with. Will recommend. Thank you.
Matthew S.Quick fast service.
Mike L.Very friendly and prompt did not keep us waiting . Thank you U-Haul
Susan L.I returned itto the Miller Rd location.
Kimberly B.The truck had a smell of dead fish in the back, however, was physically cleaned. The store opened at 10am. The person didn't arrive until after 10am. Moving is stressful and it added to the stress and affected timelines.
Darcy B.Wonderful truck, very clean. Nice, clean location. Friendly employee.
Thomas B.A stinger/stand should be available for disconnecting a large box trailer like this.
CHRISTOPHER DAVI W.I rented a Uhaul on Saturday. My reservation said 9 am. The location did not open until 10 am. The manager did not show up until 10:10 am. He lost the keys to the truck. I did not leave the rental until 10:45 am. It was supposed to be a one-day rental. At 3PM the storage manager called and said there is someone waiting in the parking lot for the truck you have. I hurried to get the truck back, I think this could have be handled better with better communication. I sell communication information. I can connect the time each location is open to your call center. The goal is to have the best customer experience for your customers. I think we can make your check out and check in smother. I'm a master agent for telecom and IT. I could fix some of these options, I think it would be a saving monthly. Would it make sense to discuss this? I think it would help Uhaul customer service. Give me a call. 810-282-5555. Andrew Fisher andrew@traverse.team
ANDREW F.This is a very pleasant location,,, The Customer Service is Excellent...
RODERICK S.Instead of trying to match the fuel level equal to that which was in the tank at rental, I suggest the truck be full of fuel with the expectation that it is returned full.
Richard B.Felt like a criminal walking in there. She made me Park the vehicle in the back and then we had to walk back to the vehicle then she drove it back in while i had to walk. Very unprofessional check-in process.
Gabriel W.This location was an extreme help after, I reserved and then got a call from customer care saying no trucks within a 150 mile radius. I asked the customer care agent if any trucks in any other sizes were available and she said she could not assist me and would call me if a truck came in. I then called this location and found out my original reservation had been cancelled without my knowledge. This location was able to track down a truck and make another reservation for me all to pick up in time. I move every 6 months for work and in the future I will utilize another company for my moving needs. I had 24 hours to be out of my apartment and U-Haul canceling my original and putting me through all the headache and stress resulted in me rushing to get everything done in a short time frame.
Aaron P.The MySpaceStorage team on Pierson Rd. was super friendly! I would definitely rent from them again!
Jon B.The truck was infested with cockroaches and we didn't realize it until we got to our destination. I'm absolutely physically sick thinking that my personal items may now have cockroaches in it! I've never had to deal with anything like this in my life!
Warren C.I rented a bigger truck than what I needed since they didn't have a smaller one available at this location and this the only location I deal with so I took what was available.
Kesa R.Attendant at location was very prompt, courteous and professional.
Anton P.We rented 15 ft. truck for approx. four hours. The young man, Rob, was very professional and kind. Would rent again.
Francis G.Why did I pay an extended amount for a trailer I rented a month ago for a lesser price a month ago I paid $75 and this trip I paid 100
Steve V.Very good service
Christopher L.First time using u haul ! Moving son to Midland was a breeze except for mother nature blinding snow squall on April 6th. Lol
cynthia W.Best location in town!
The truck was in very bad need of front end work It shimmied and shook all over the road at 65mph Even at 35 it swayed and veered all over the road Couldn't maintain control of truck Needs to be serviced bad I think uhaul needs to maintain vehicle's better
Nicole C.I was happy with uhaul. But I accident my locked the keys in the truck after a very stressful move. They tried telling me they didn't have a extra key but I know that's not true. I felt that I was lied to. Other than that I was sort of satisfied.
Jacquline F.Speed up the process. Most information is put in when you reserve the vehicle, but then has to be put in again. Why?
brian L.He was nice and helpful.
Angel B.I made the reservation over the phone. They told me to go to a new location as the one in Davison did not have trailers. I went to that location the day before to make sure everything was in order. I was then told to go to another location as they did not have a trailer. I went to the 3rd location and asked to make my reservation a round trip instead of a one way. He cancelled my reservation instead! So when I went there on my scheduled day, they not only cancelled the reservation but did not have the trailer! Then we called the reservations line and found one several miles away with 12 minutes to get there. Thankfully the reservation specialist called them and they waited for me. The man said I would receive a 50.00 credit for all my trouble. I hope that happens.. The trailer had brake problems and tried to jack knife several times. Hope that gets fixed.
Barbara E.The truck had a sticker stuck to the windshield right in the middle of my field of view! I spent about 10 hours trying to ignore it/see around it. Verrrry annoying!!
Mike B.The inside of the truck was dirty. I had the person that works for Uhaul come out and pick up the crumbs and trash that was left in the truck.
Robert R.Thank you! Great deal! Easy in/out! I will call you again!
Joanne W.Need a bigger sign. Have to look real close to find sign. need more trailers for rent. only had one when i stopped an no vans
LEVEARN N.