Nothing too rate serviceKaren B.
Customer Reviews for My Space Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My agent was outstanding!!Daniel P.
Nothing it was great experience.Charles Y.
the side mirror was broken therefore the Truck was not Road worthy. there is a female employee she was super RudeHamed A.
I made a reservation for 10am and the gentleman that was working there was 10 minutes late. The truck I had rented ended up overheating and had issues even though the gentleman told me that the truck run just fine. I only drove this truck 29 miles total. When I had called the gentleman to let him know what was going on, all he could tell me was to call roadside assistance. I've never rented a U-Haul before but I know I will never come back to this place again if I ever need to rent a U-Haul again.Kali H.
Customer did not leave a comment.Alona T.
Just dropped off after hours.CONNIE JEAN M.
The man that runs this location is a super guy. He's fast and thorough and has really good customer skills. He's my go to anytime I rent for now onMarc K.
I'll be back!Danieljoseph A.
Customer did not leave a comment.KEVIN MATTHEW R.
Customer did not leave a comment.ROXANNE S.
Customer did not leave a comment.Yaklin B.
Nothing â™¥ï¸â™¥ï¸ nice hospitalityStephanie P.
Overall just a great experience, and decent pricing!William C.
Customer did not leave a comment.Pamala B.
Customer did not leave a comment.Nicholas F.
Nothing wrong with the drop location, just a storage faculty with a handful of trucks. No room to park the truck and trailer combo when I dropped after hours.Michael S.
Customer did not leave a comment.John B.
Everything was handled quickly and efficiently. Very convenient.Gerald S.
Customer did not leave a comment.Robin R.
Rob is always pleasant and its a joy to rent from this establishment.IVAN R.
Straps were cut through, didn't notice until i loaded my vehicle. Fortunately i was able to buy straps at the pickup location.MORGAN M.
Customer did not leave a comment.Gwenn F.
Not charge someone over 20 dollars for two gallons of gas.Darryl F.
Customer did not leave a comment.Eric P.
Customer did not leave a comment.Shauna M.
Customer did not leave a comment.Scott T.
Customer did not leave a comment.AHMEDA N.
Truck steering wheel had a lot of play in it.LISHA HATTIE W.
Don't charge people twice for their twice smhCHRISTINA NICOLE M.
Customer did not leave a comment.PATRICIA EDRENIA I.
Customer did not leave a comment.KAREN LEEANNE H.
Location was supposed to be open at 10am. No one showed up until 10:15. By then I was on the phone with uhaul trying to get rescheduled. Not a smooth process.MASON BRETT U.
Customer did not leave a comment.Charles V.
Go over everything with people before they leaveLATASHA NICOLE K.
I appreciate your service, courteousness, and availability. You made what could have been a very difficult move, very easy. Quietly helping others, more than you know. Thank you.Geraldine L.
I had the nastiest, dirtiest, stinkiest, truck EVER!!! It also had a leak and when it rained, it rained on my belongings through the roof of the truck!!!!!SHARRON DENICE H.
The person at the desk nice young lady was very helpful and very efficientJames B.
The truck was old and would not pass a D.O.T. inspection because of the play in the steering wheel(tierod ends)WALTER H.
Check the storage area of the trucks before making them available, the truck I used had a used mask among one or two other pieces of trash.Mitchell H.
Customer did not leave a comment.Orisha W.
The truck was shaking horribly while driving despite it being full. The gentleman who was at the desk was a big help to me. Unfortunately, I have forgotten his name, but he was very accommodating! Many thanks to him!!!MARYFRANCES M.
Customer did not leave a comment.Trevor F.
Customer did not leave a comment.MICHAEL JOHN S.
This was the 3rd location I went to on Saturday. The first location didn't have the equipment for my reservation and never called me to tell me. I drove 3 hours only to find, â€œno trailer here, this says it's only a preferred locationâ€. Uhaul needs to redo it's appointment system, or take uhaul away from poor franchisees.Brian G.
Customer did not leave a comment.ROBERT CHARLES W.
Customer did not leave a comment.JESSICA LYNN P.
Customer did not leave a comment.MARY ALTHEA M.
Customer did not leave a comment.REGINA K.
Great customer serviceTIMOTHY M.
Customer did not leave a comment.KARL ROBERT B.
Thank you for making my move easier! Next time I need to rent a truck, I will definitely use this location again!William G.
Customer did not leave a comment.Matthew M.
Staff attitude, there was sufficient staffingZachary W.
Great service received! Nice, well maintained equipment. Pleasure to do business with. Will recommend. Thank you.Matthew S.
Customer did not leave a comment.Jack W.
Customer did not leave a comment.Gary F.
Quick fast service.Mike L.
Customer did not leave a comment.MICHAEL F.
Very friendly and prompt did not keep us waiting . Thank you U-HaulSusan L.
Customer did not leave a comment.JoAnn J.
I returned itto the Miller Rd location.Kimberly B.
The truck had a smell of dead fish in the back, however, was physically cleaned. The store opened at 10am. The person didn't arrive until after 10am. Moving is stressful and it added to the stress and affected timelines.Darcy B.
Customer did not leave a comment.Ricky K.
Wonderful truck, very clean. Nice, clean location. Friendly employee.Thomas B.
A stinger/stand should be available for disconnecting a large box trailer like this.CHRISTOPHER DAVI W.
Customer did not leave a comment.Maribel M.
Customer did not leave a comment.Denzell C.
I rented a Uhaul on Saturday. My reservation said 9 am. The location did not open until 10 am. The manager did not show up until 10:10 am. He lost the keys to the truck. I did not leave the rental until 10:45 am. It was supposed to be a one-day rental. At 3PM the storage manager called and said there is someone waiting in the parking lot for the truck you have. I hurried to get the truck back, I think this could have be handled better with better communication. I sell communication information. I can connect the time each location is open to your call center. The goal is to have the best customer experience for your customers. I think we can make your check out and check in smother. I'm a master agent for telecom and IT. I could fix some of these options, I think it would be a saving monthly. Would it make sense to discuss this? I think it would help Uhaul customer service. Give me a call. 810-282-5555. Andrew Fisher firstname.lastname@example.orgANDREW F.
Customer did not leave a comment.Ivory E.
Customer did not leave a comment.Allan T.
This is a very pleasant location,,, The Customer Service is Excellent...RODERICK S.
Instead of trying to match the fuel level equal to that which was in the tank at rental, I suggest the truck be full of fuel with the expectation that it is returned full.Richard B.
Customer did not leave a comment.Marquita B.
Felt like a criminal walking in there. She made me Park the vehicle in the back and then we had to walk back to the vehicle then she drove it back in while i had to walk. Very unprofessional check-in process.Gabriel W.
Customer did not leave a comment.Diana S.
This location was an extreme help after, I reserved and then got a call from customer care saying no trucks within a 150 mile radius. I asked the customer care agent if any trucks in any other sizes were available and she said she could not assist me and would call me if a truck came in. I then called this location and found out my original reservation had been cancelled without my knowledge. This location was able to track down a truck and make another reservation for me all to pick up in time. I move every 6 months for work and in the future I will utilize another company for my moving needs. I had 24 hours to be out of my apartment and U-Haul canceling my original and putting me through all the headache and stress resulted in me rushing to get everything done in a short time frame.Aaron P.
Customer did not leave a comment.Nicholas S.
The MySpaceStorage team on Pierson Rd. was super friendly! I would definitely rent from them again!Jon B.
The truck was infested with cockroaches and we didn't realize it until we got to our destination. I'm absolutely physically sick thinking that my personal items may now have cockroaches in it! I've never had to deal with anything like this in my life!Warren C.
I rented a bigger truck than what I needed since they didn't have a smaller one available at this location and this the only location I deal with so I took what was available.Kesa R.
Customer did not leave a comment.Roger G.
Customer did not leave a comment.vern M.
Customer did not leave a comment.Zachary W.
Attendant at location was very prompt, courteous and professional.Anton P.
Customer did not leave a comment.Charles D.
Customer did not leave a comment.TIMNASHA F.
Customer did not leave a comment.Keyontae H.
Customer did not leave a comment.Jacklyn M.
We rented 15 ft. truck for approx. four hours. The young man, Rob, was very professional and kind. Would rent again.Francis G.
Customer did not leave a comment.Laquana O.
Why did I pay an extended amount for a trailer I rented a month ago for a lesser price a month ago I paid $75 and this trip I paid 100Steve V.
Customer did not leave a comment.Eleanor G.
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.brent S.
Very good serviceChristopher L.
First time using u haul ! Moving son to Midland was a breeze except for mother nature blinding snow squall on April 6th. Lolcynthia W.
Customer did not leave a comment.Brian L.
Customer did not leave a comment.CHARLES C.