The attendant was courteous, friendly, knowledgeable and helpful. It's great location because it's small. Choices are limited, at times, so it's better to check online first. Love that the service person is bilingual.
JOSE H
Customer Reviews for My Space Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The Customer Service at this location is OUTSATANDING... This is the only location I use if the equipment is available...
RODERICK Sliterally changed the reservation without any notification
Hailey JVery smooth transaction. Very polite and accurate.
Daniel PMake your website and or company prices in the same range as local dealers after returning the one that we rented from your website to our local dealer, we will never recommend or use the website or your company prices. We were very unhappy with the fact that when we picked our U-Haul up, there was less than 30 miles in the gas tank and we only were given a $13 credit to get it up to an eighth of a tank when it was over half a tank when we returned and No gas Credit in the price difference from the website and our local dealer. U-Haul was triple the cost.
Richard CHopefully the gas is in the correct spot and the mileage because I showed them proof and they stated it was nothing they could do about it yea right I will never book again
KIARA MYou could not lie and give people the impression. That a 20 foot truck is a 20 foot truck. When in reality, it's only about 17 foot. As only the upper little piece is 20 foot unreal unprofessional. Unbelievable all my fences stuck out of the back. It was a complete Hassle trying to maneuver around and walk all over them and get stuck and fall etc. Because I was under the impression that I had plenty of room which I did not. On top of the fact that I was charged more than I was quoted on the phone I will never use this business again.Thank you
Aaron MEverything went well picking it up and dropping the truck off.
George TGood customer service!!!
Twanetta RN/C
Joyce NNothing too rate service
Karen BMy agent was outstanding!!
Daniel PNothing it was great experience.
Charles Ythe side mirror was broken therefore the Truck was not Road worthy. there is a female employee she was super Rude
Hamed AI made a reservation for 10am and the gentleman that was working there was 10 minutes late. The truck I had rented ended up overheating and had issues even though the gentleman told me that the truck run just fine. I only drove this truck 29 miles total. When I had called the gentleman to let him know what was going on, all he could tell me was to call roadside assistance. I've never rented a U-Haul before but I know I will never come back to this place again if I ever need to rent a U-Haul again.
Kali HJust dropped off after hours.
CONNIE JThe man that runs this location is a super guy. He's fast and thorough and has really good customer skills. He's my go to anytime I rent for now on
Marc KI’ll be back!
Danieljoseph AFriendly
John GNothing ♥️♥️ nice hospitality
Stephanie POverall just a great experience, and decent pricing!
William CNothing wrong with the drop location, just a storage faculty with a handful of trucks. No room to park the truck and trailer combo when I dropped after hours.
Michael SEverything was handled quickly and efficiently. Very convenient.
Gerald SRob is always pleasant and its a joy to rent from this establishment.
IVAN RStraps were cut through, didn't notice until i loaded my vehicle. Fortunately i was able to buy straps at the pickup location.
MORGAN MNot charge someone over 20 dollars for two gallons of gas.
Darryl FTruck steering wheel had a lot of play in it.
LISHA HDon’t charge people twice for their twice smh
CHRISTINA NLocation was supposed to be open at 10am. No one showed up until 10:15. By then I was on the phone with uhaul trying to get rescheduled. Not a smooth process.
MASON BGo over everything with people before they leave
LATASHA NI appreciate your service, courteousness, and availability. You made what could have been a very difficult move, very easy. Quietly helping others, more than you know. Gracias.
Geraldine LI had the nastiest, dirtiest, stinkiest, truck EVER!!! It also had a leak and when it rained, it rained on my belongings through the roof of the truck!!!!!
SHARRON DThe person at the desk nice young lady was very helpful and very efficient
James BThe truck was old and would not pass a D.O.T. inspection because of the play in the steering wheel(tierod ends)
WALTER HCheck the storage area of the trucks before making them available, the truck I used had a used mask among one or two other pieces of trash.
Mitchell HThe truck was shaking horribly while driving despite it being full. The gentleman who was at the desk was a big help to me. Unfortunately, I have forgotten his name, but he was very accommodating! Many thanks to him!!!
MARYFRANCES MThis was the 3rd location I went to on Saturday. The first location didn't have the equipment for my reservation and never called me to tell me. I drove 3 hours only to find, "no trailer here, this says it's only a preferred location". Uhaul needs to redo it's appointment system, or take uhaul away from poor franchisees.
Brian GExtraordinario servicio al cliente
TIMOTHY MThank you for making my move easier! Next time I need to rent a truck, I will definitely use this location again!
William GStaff attitude, there was sufficient staffing
Zachary WGreat service received! Nice, well maintained equipment. Pleasure to do business with. Will recommend. Thank you.
Matthew SQuick fast service.
Mike LVery friendly and prompt did not keep us waiting . Thank you U-Haul
Susan LI returned itto the Miller Rd location.
Kimberly BThe truck had a smell of dead fish in the back, however, was physically cleaned. The store opened at 10am. The person didn't arrive until after 10am. Moving is stressful and it added to the stress and affected timelines.
Darcy BWonderful truck, very clean. Nice, clean location. Friendly employee.
Thomas BA stinger/stand should be available for disconnecting a large box trailer like this.
CHRISTOPHER DI rented a Uhaul on Saturday. My reservation said 9 am. The location did not open until 10 am. The manager did not show up until 10:10 am. He lost the keys to the truck. I did not leave the rental until 10:45 am. It was supposed to be a one-day rental. At 3PM the storage manager called and said there is someone waiting in the parking lot for the truck you have. I hurried to get the truck back, I think this could have be handled better with better communication. I sell communication information. I can connect the time each location is open to your call center. The goal is to have the best customer experience for your customers. I think we can make your check out and check in smother. I'm a master agent for telecom and IT. I could fix some of these options, I think it would be a saving monthly. Would it make sense to discuss this? I think it would help Uhaul customer service. Give me a call. 810-282-5555. Andrew Fisher andrew@traverse.team
ANDREW FThis is a very pleasant location,,, The Customer Service is Excellent...
RODERICK SInstead of trying to match the fuel level equal to that which was in the tank at rental, I suggest the truck be full of fuel with the expectation that it is returned full.
Richard BFelt like a criminal walking in there. She made me Park the vehicle in the back and then we had to walk back to the vehicle then she drove it back in while i had to walk. Very unprofessional check-in process.
Gabriel WThis location was an extreme help after, I reserved and then got a call from customer care saying no trucks within a 150 mile radius. I asked the customer care agent if any trucks in any other sizes were available and she said she could not assist me and would call me if a truck came in. I then called this location and found out my original reservation had been cancelled without my knowledge. This location was able to track down a truck and make another reservation for me all to pick up in time. I move every 6 months for work and in the future I will utilize another company for my moving needs. I had 24 hours to be out of my apartment and U-Haul canceling my original and putting me through all the headache and stress resulted in me rushing to get everything done in a short time frame.
Aaron PThe MySpaceStorage team on Pierson Rd. was super friendly! I would definitely rent from them again!
Jon BThe truck was infested with cockroaches and we didn't realize it until we got to our destination. I'm absolutely physically sick thinking that my personal items may now have cockroaches in it! I've never had to deal with anything like this in my life!
Warren CI rented a bigger truck than what I needed since they didn’t have a smaller one available at this location and this the only location I deal with so I took what was available.
Kesa R