when we returned the equipment, the milage were wrong and charged $205 extra, Jordan at the pick up location entered the wrong milage and did not walk us through, he showed us the truck to pick up from a distance and gave us the key.
Ali O
Customer Reviews for My Mechanics Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was clean, but it was not a very inviting environment. The person checking me in, had me back the trailer into a very tight spot, instead of them handling the equipment once I dropped it off. Additionally, I had a truck and car hauler. The truck was checked in, but I received a phone call 5 days after I dropped the equipment off, stating my trailer was late. The guy never checked in the trailer.
Chris MCommerical Customers need better pricing!!
DAN BReserved a motorcycle trailer with ramp with chock which was "in stock. When i got there, they said they didn't have one available, received a smaller trailer with no motorcycle chock. Inside office was messy and dirty. Unfriendly uhaul rep.
Chris WThe guy was not helpful for putting the trailer in. Was telling me to do things that aren’t possible.
Brandon KWindshield was cracked
Robert PYes, but Wipers blades were worn and falling off wiper arm .
David WTruck was dirty inside and out, my reserved truck was not what I asked for and they had to change trucks when I got there.
Christopher BPerson working at front desk extremely rude
Kiriakos VTrailer had no running lights. Staff was rude and focused on their personal activities more than us as customers, or the problem of no running lights on the trailer.
Laurie KThis is my second time renting from this Location. The first time, there were no issues. This time: The battery died on me after being driven nine minutes down the road Waited two hours for Roadside Assistance and 0° winter weather The cab light did not turn on Crack across the windshield The cab and the cargo bay were filthy with debris dirt trash The door on the cargo bay was extremely difficult to close and open all the way. Not sure if this was because of the cold weather or if it needs to be repaired.
Tiffany HNothing I can see!
Mary MMoving pads and dolly were not in the truck, and the ultra-specific description of what exact parking space it would be in was not correct - would have been less confusing with a more general description.
Brian SThe U-Haul app was awful and not functioning, which caused me to have to wait until the office opened two hours after the reserved pickup time, the blankets ordered were not in the truck and had to be added at pickup and this location did not have any furniture dolly that was reserved. The worst part, however, was the hostile attitude of the owner and his daughter who insisted that the dolly inventory problem was more annoying to her as an employee than me as the customer who had to move heavy items without one. Simply inexcusable.
Jared HI had to call 4 locations to get a car dolly - not good... But these guys were great!! They were recommended by Estate Storage, as they did not have any available. The girl I talked to was awesome The gentleman at Novi U-Haul was great also, he directed me to Estate Storage (had none) But the gentleman in the Farmington Hills U-Haul, he was clear that they had no dollies & had no recommendations of where to go... well, I hope you get my point on his service.
Charles EThe Lady that assisted us was nothing but rude / That's how you treat a customer. We have rented from this location several times and now my guy said he will never go back there. I didn't appreciate the treatment she gave to my guys. The other people said that's just how she is. Rude and nasty is not acceptable.
Dean CAll went well no issues to report. Facility was great
Scott NInspect equipment when it’s returned, so that you don’t have to spend 45 minutes in the rain with the client trying to fix the equipment
Eric GGreat service!
Douglas SThe parking lot needs to be better lit in the evening for after hours drop off. Also the lot is somewhat dirty/muddy.
Stephanie DI purchased insurance and was fully covered but still was charged a fee for damage made by accident- after 2 weeks a received a receipt indicating extra charges. No call no explanation Poor service , rude representatives , not helpful Told me the system was down made me wait for 1 hour and then manually entered my visa # for the extra charges
Jereer TThe only bummer was I didn’t have a right turn signal or a brake light. It was an LED system so I wasn’t about to try to fix it myself. I did let them know when I turned it in but it didn’t work from the time I rented the trailer they said I had all my lights, but as soon as I got home, they weren’t working on the right side. The running light was but not the brake or turn signal. Other than that it was great and I didn’t get pulled over so cares, but I would look into that.
keith aThe team that took care of me were professional and were very helpful making sure I got the right truck, setting up a pick up time and getting the keys for the I needed it. Thank you to Jordan for helping me with insurance. I would rent a truck from this team again
scott hNothing needs to improve. Everything went well.
PLYMOUTH HEverything the A-1
charles sOwner and personnel was extremely helpful in all. Would definitely go back to them next time I need a Trailer to rent
Allen KThe parking of trailers was limited. I truly appreciate the worker coming out and disconnecting and moving the trailer into a spot since it was difficult to park it and spot I got it from earlier in the day was already taken by another trailer
Shannon HEverything was Great! Dont go changing.
Kim Wthank you
Joesph VStaff does not communicate well and they can do a better job of reaching out and communicating when they want to keep some of the deposit when a full deposit was expected along with prepaid mileage fees which I did not exceed which was not refunded. Very unfriendly staff.
Brian CGreat staff, fast service.
PAUL DI went with the closest return location. Dropped off after hours and a day early. You could offer a discount for people who drop off early.
Carol SNot very friendly
jeremy bTry to make sure to have the rental equipment is in the truck,so we are not left to struggle lifting everything by hand.
LORETTA HI was told a receipt was to be sent to my email and there is no receipt of me dropping off the truck in my email
LESA TOriginal reservation was for Kalamazoo. Reservation was cancelled minutes before scheduled pick up. I was not called, only found out once I arrived. Required extra travel time & last minute stress that should’ve been avoided. Do not take a reservation if you don’t have the equipment.
Don DThe two young men working at this place are very nice to work with.
Bryan vUhaul was filthy, covered in food and spilled drink. Maybe it was just me but the truck didn’t sound healthy either. Seemed sketchy the whole trip, luckily only had an hour round trip with it. Experience was slow and unfriendly with the renters.
Gabriel OKeep up the great work!!
Andrew SI originally went to a different location I call before going told me it was ready for pick up. Got there, got told it was not there and had to drive another 20 miles out of my way to pick it up from a different location
zarko dNothing- it all went great!
Terry YInitially we were sent to a location that did not have a box van. Frustrating wasting time going to a wrong location and then arguing with the location manager who couldn’t look up our reference number Was redirected to a second location by the contact center and that worked out all fine !
Lisa T