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John W
Customer Reviews for My Mechanics Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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From the second I walked up to the front desk I was greeted with a ver helpful and polite young man. Drop off wax the same and this is a great location to rent from
MARYBETH MThe retail of the truck was great. But, the front in alignment on the truck was very bad. There was a bad odor in the cab. Like people smoked or something. We returned it with all the blankets & dolly. ¡Gracias!
CINDY SRecommend changing the tires threads were bold
ALEN SFront desk was handled very very well
LINDA RFast, friendly service.
BRENT EFriendly and fair in the delivery process. Just maintain the current environments.
JARQUISE SEverything was fine. Easy to pick up, easy to drop off. People were friendly.
KATHRYN LGet more guys like these
HOWARD HGreat stuff
SHYQYRI KJordan at Livonia, Mi was absolutely amazing and helpful from making our reservation to pick up to hooking the car tow!!! He was so patient and looked at all our options for moving our belongings and car. I can not say enough how wonderful he was!
SUSAN CGreat customer service provided by all. Excelente ubicación
Richard FThis location was completely the opposite of pick up location! It was filthy, the attendant was sleeping, and generally lacked enthusiasm.
Tab MVery Good Service
KARL WProfessional services were provided by the associates. My go to place, great prices.
Richard FFree rentals !
David BThe guys there were super helpful and kind. Uhaul has always been my go to so they insured that, that will not change.
JENNIFER JVery nice treatment I am very happy to deal with you
MAHER MMy reservation location got changed due to availability the day before. They had the 26ft trailer but no 6x12 trailer to add with the 26ft trailer so I rented the 26ft trailer at that location and had to add the additional trailer at a different location which $600 more vs renting/reserving together. They discount the truck so I would have gotten the truck & trailer for almost the same price if rented together. I'm waiting on U Haul corporate to get back to me on reducing/crediting me back that $600 that I lost due to U Hauls issue. It's been a complete nightmare dealing with U Haul call center/live chat & reservations.
KRAIG CCould NOT have been easier! Immediate attention - zero waiting. They also helped us with a separate purchase of mattress bags. Vehicle was clean, parked just outside the door. Mechanically in top condition. Rode well, adequate power and stability. Good on gas, also! Return was super easy and friendly. Excellent experience all-around! ¡Gracias!
John FTrailer fender was damaged but intact. Hitch and lights worked good. Carrie (?) was knowledgeable and helpful. Well done.
David GI am quite happy with experience. No change needed.
Bryan vAfter completing my payment at the desk i waited 20-30 minutes for my truck to be brought around. I was told they couldn't find the keys to the first one and were looking for another.,,...rather than just having another brought to me. Multiple customers who had been behind me in line received their moving vehicles and left the area, which was frustrating. Also, I had reserved an appliance dolly from the location in addition to my truck but they said they didn't have any. I was told to go to a location across town to pick one up and that they'd have one waiting for me...instead, they only gave it to me after I paid an additional charge. It made what was already a frazzled and frustrating day even worse. would not recommend this location.
David HThe salesman is nice and knowledgeable.
peggy cHad to wait awhile
Jack MNew windshield wipers
Brian KEmployees seemed lazy and unhelpful. The building was trashy and the parking lot was small and crowded
Robert Srude and deceitful
Oybek PQuick service
William RVery friendly and helpful. Definitely will use them the next time I need a uhaul
Chrystal DPretty straight forward and easy process, keep doing what your doing guys!
jose GVery good experience
alphonse sThey were supposed to open at 10am no one there for a good half hour maybe longer. Then when I brought the truck back the guy didn't even want to go check it because it was raining
Robin AI had a very good experience with the people there who help me with my needs thankyou
Ricky dTook all of 5 minutes to drop of and be on my way. Rep who took trailer off was very polite and helpful.
David DAdjust cost for equipment dropped off early. I dropped my trailer off 18 hours early, but paid for the full rental.
Chad RCar hauler had 1 flat tire. The tire hold downs were hard to use. Needed oil. But overall great
Ken WHelp full people
Abdallah SI went to rent a car hauler trailer, I filled all the paperwork out before hand online. After hooking up to the first trailer which had a flat tire I had already been there for 45 minutes. At that point I hooked up a second trailer, without the help of the employee, and asked them to do the necessary paperwork. In total it took 2 hours for me to get on the road with this trailer
Jamie HWe'll be back again soon!
Larry GGreat group of people, outstanding!
Norbert Mwhen we returned the equipment, the milage were wrong and charged $205 extra, Jordan at the pick up location entered the wrong milage and did not walk us through, he showed us the truck to pick up from a distance and gave us the key.
Ali OThe location was clean, but it was not a very inviting environment. The person checking me in, had me back the trailer into a very tight spot, instead of them handling the equipment once I dropped it off. Additionally, I had a truck and car hauler. The truck was checked in, but I received a phone call 5 days after I dropped the equipment off, stating my trailer was late. The guy never checked in the trailer.
Chris MCommerical Customers need better pricing!!
DAN BReserved a motorcycle trailer with ramp with chock which was "in stock. When i got there, they said they didn't have one available, received a smaller trailer with no motorcycle chock. Inside office was messy and dirty. Unfriendly uhaul rep.
Chris W