Customer Reviews for My Box Storage
(U-Haul Neighborhood Dealer)

297 reviews

68 Dalraida Rd   Montgomery, AL 36109

(334) 777-2176

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(334) 777-2176

68 Dalraida Rd
Montgomery, AL 36109

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–3:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

You had the blankets, the boxes, the dolly; It would have been complete if you had provided a strong-back worker. (Lol) Thank you! James May. Montgomery Alabama

JAMES MAY 
Rating:
5.0

My U-Haul rental experience was quick. simple, and easy...and quite affordable, especially compared to just one payment for a similar vehicle. It's good to know U-Haul and their professional representatives are there to ease the pain of moving----in my case just across town. Thanks U-Haul! See you again soon.

David Lee 
Rating:
5.0

Customer did not leave a comment.

Wadean Osborne 
Rating:
5.0

This location & Customer Service is everything

Arlecia Braxter 
Rating:
5.0

The staff was extremely helpful and knowledgeable.

Racile Casey 
Rating:
5.0

Customer did not leave a comment.

Julie Harris 
Rating:
5.0

Customer did not leave a comment.

Jacynthia davis 
Rating:
1.0

This was my second time renting a U-Haul. The first time was 2/2/2024. Eastern Blvd) The experience was disgusting. Initially I reserved (2) 10*15 storages. I got the Eastern Blvd, and they advised me after booking almost 2 weeks in advance that the storage unit got damaged in the storm. They did not call me to advise me of that and I started explaining how unprofessional it was that they didn't notify me of the condition. The fairly new GM (Aaron i think his name was), jumped in the conversation with the other rep (black guy and said, "IT IS WHAT IT IS, YOU CAN EITHER TAKE THE STORAGES (4) THAT WE HAVE OR YOU CAN LEAVE!!!). I was baffled not know I'm sorry, just immediately you can leave. So, I took those, however, if a CA strophe happens, its U-Haul responsibility to notify the customer or find another unit being that I booked the reservation so early. He cut me off didn't acknowledge the mistake. This is a field that's in high demand, its unacceptable, especially where I'm paying my money. (EASTERN BLVD) SUCKS!!! 2/27/24 Went in everything was smooth (Eastern Blvd), until I got in that raggedy truck!!! 15", the truck wouldn't go pass 20 mph, they didn't check to see if it drove at all, coming from Arizona!! I had to stomp the gas and it to forever to get to 30, stampeding traffic. The TRANSMISSION is a bust! It jerked so hard to get to 30mph in the 3-6oclock traffic...just awful!! Would have been sooner but since it rode so horribly it took forever to get 6 miles away. HORRIBLE EXPERIENCE BOTH TIMES!!!! NEDD BETTER SERVICE!

Tiffiani Courtland 
Rating:
5.0

Staff person was very helpful and explained everything clearly. This was a good example of how a business should be run and how the customer should be treated.

Perry Fulton 
Rating:
5.0

Customer did not leave a comment.

Kenya Blake 
Rating:
5.0

Customer did not leave a comment.

Cathy Calhoun 
Rating:
5.0

Staff very nice and made things easy!!

Carmelia Pearson 
Rating:
5.0

Customer did not leave a comment.

Cardia Bruce 
Rating:
5.0

Pleased with service.

Susan Hughes 
Rating:
5.0

Customer did not leave a comment.

KIMYATTA WINFREY 
Rating:
5.0

Preston was so delightful to work with. He was very knowledgeable with the terms & conditions. He has a great personality. One that will make you smile all day. He definitely deserves 10/10

Fredrica Johnson 
Rating:
5.0

Everything was great.

Stan Vandiver 
Rating:
5.0

Customer did not leave a comment.

Preston Taylor 
Rating:
5.0

Customer did not leave a comment.

Vann Hartin 
Rating:
5.0

Marie is the the professional and kindest person you would ever meet and kindest make you don't want to leave but you know that she's running a business and you have to go you will never find a better employee like her thank you Marie for being so kind

Jessie Clayton 
Rating:
5.0

Customer did not leave a comment.

Katrina Felder-McCreary 
Rating:
5.0

The service was great and the equipment was in good condition. The only problem was trying to use the U-Haul app to return the truck. The app was unresponsive. I gave up after the fourth attempt and switched to the U-Haul website to check the truck in

Kenneth Kemper 
Rating:
5.0

Customer did not leave a comment.

Chelsea Schuster 
Rating:
5.0

Customer did not leave a comment.

CHARLES WESLEY 
Rating:
3.0

Customer did not leave a comment.

Katherine Sullivan 
Rating:
5.0

Customer did not leave a comment.

Mary Henderson 
Rating:
5.0

Customer did not leave a comment.

Althea Hinson 
Rating:
5.0

Great service!!!!

Charika Ward 
Rating:
5.0

Customer did not leave a comment.

FREDRICA JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Patricia Chappell 
Rating:
5.0

Customer did not leave a comment.

Rodney Sevier 
Rating:
5.0

Nothing at this location. Preston made sure I had everything I needed. Very professional and polite. Will be returning.

Dmia Haynes 
Rating:
5.0

Customer did not leave a comment.

Derek Bryan 
Rating:
5.0

Preston was most helpful

Cynthia Posey 
Rating:
5.0

Staff were exceptionally friendly and helpful.

Zachary Gantt 
Rating:
5.0

The worker there was amazing and very kind.. Thank you!!

karsch walker 
Rating:
4.0

Customer did not leave a comment.

Robert Kimbro 
Rating:
5.0

The truck seemed to struggle a little picking up speed. May need a tune up, but other than that, it was a delightful experience.

Althea Hinson 
Rating:
5.0

Customer did not leave a comment.

Natasha Brown 
Rating:
3.0

There needs to be instructions about what is expected on an overnight pick up. Should.be told ahead of time about a person having to verify you. That made it go from a 10 minute process to almost an hour. And then the session expired because it took so long and I had to talk to customer service to finish the check list.

Andrew Bloodworth 
Rating:
5.0

Get rid of the nasty Asst. Manager that talk ugly to paying clients.

Tony Justice 
Rating:
5.0

I had requested a pickup location nearer to my residence in Wetumpka. Instead I had to drive to/from the Montgomery location (an extra 18 miles at $.95 per mile) incurring an unnecessary expense. Otherwise, everything was as expected.

Stephen Spencer 
Rating:
5.0

Customer did not leave a comment.

Jack Amekuji 
Rating:
5.0

Customer did not leave a comment.

Palma Logan 
Rating:
5.0

Everything was great. Preston you were amazing. Great spirit and very knowledgeable about the business. Thanks again. You rock.

Candice Cunningham 
Rating:
1.0

Will never rent from that location again

Daniel Scott 
Rating:
5.0

Customer did not leave a comment.

Thomas Murdick 
Rating:
5.0

Please add backup cameras to the trucks. This will make the travel much safer

Tomika Irias 
Rating:
5.0

Excellent customer service!

VONETTA ZEIGLER 
Rating:
5.0

Customer did not leave a comment.

Jarquis lawery 
Rating:
5.0

I requested a furniture dolly since I was the only one unloading at my destination. But I was told at pick-up there were no dolly's available in Montgomery.

Joel Calvert 
Rating:
5.0

Dalraida Uhaul is the best.They go out of the way to make the customer happy

Kathryn Bodiford 
Rating:
5.0

Customer service is always great,and vehicles clean and well maintained.

CYNTHIA MEDLEN 
Rating:
4.0

N/A

Steffan Middleton 
Rating:
5.0

Awesome service from awesome people

Jacob Young 
Rating:
5.0

Rep Preston Taylor was very helpful. I appreciated his professionalism and assistance.

John Copeland 
Rating:
5.0

Nothing needs improvement Maria was very kind and helpful at the location.

Neil Tidwell 
Rating:
5.0

The lady in office on Saturday was very rude. Saturday upon my return her attitude was horrible. Clearly there was miscommunication. However her attitude & body language was uncalled for. Asked to speak with GM was told I would get a phone call. As of this morning no one attempted

Tiffany Postma 
Rating:
5.0

Customer did not leave a comment.

eric leslie 
Rating:
5.0

Drop off was great

JUSTIN MESSICK 
Rating:
5.0

Customer did not leave a comment.

Chyron Brown 
Rating:
5.0

Customer did not leave a comment.

damarcus caldwell 
Rating:
4.0

Customer did not leave a comment.

Steven Johnson 
Rating:
5.0

They charge too much

chatondra pratt 
Rating:
5.0

Customer did not leave a comment.

patricia carlige 
Rating:
5.0

Customer did not leave a comment.

MIllard Andrews 
Rating:
4.0

Customer did not leave a comment.

Doris Aldridge 
Rating:
5.0

Customer did not leave a comment.

Tia Jackson 
Rating:
5.0

Customer did not leave a comment.

Shaundra McCullum 
Rating:
5.0

Customer did not leave a comment.

Dovie Siaway 
Rating:
4.0

Customer did not leave a comment.

Erianna Parnell 
Rating:
5.0

The staff was very professional and courteous. I was very pleased with the service I received.

Bruce Lackey 
Rating:
5.0

Customer service was great and that is rare these days. They were friendly, fast, and very helpful. No complaints!!

Laura Moncrief 
Rating:
3.0

We ordered a 26 foot truck but only a twenty foot truck was available. Due to this we had to make two trips. This was very disappointing. However, The rep there gave us a discount and also gave us a free utility dolly. So we did appreciate this.

lance hester 
Rating:
5.0

Customer did not leave a comment.

Pamela Davis 
Rating:
5.0

Staff was wonderful! Assessed and anticipated my needs to suit my budget and time limit. Couldn’t ask for a better team!

David Reza 
Rating:
4.0

Customer did not leave a comment.

Karma Clarke 
Rating:
5.0

No comment. I was very satisfied.

Sharon Rice 
Rating:
5.0

Preston was outstanding!

Linda Cone 
Rating:
5.0

Customer did not leave a comment.

Ebonee Gilchrist 
Rating:
5.0

Give them whatever they ask for. They know the business.

Robert Evans 
Rating:
5.0

Customer did not leave a comment.

Gerald SMITH 
Rating:
5.0

Inside console was not clean but other than that, no complaints. Will rent again

Corey Carr 
Rating:
5.0

Friendly ! Great customer service!!

Njeri Brown 
Rating:
5.0

Customer did not leave a comment.

Samuel Britton 
Rating:
1.0

Customer did not leave a comment.

Robert Webb 
Rating:
5.0

Customer did not leave a comment.

Daryl Moore 
Rating:
5.0

Customer did not leave a comment.

John Whaley 
Rating:
5.0

Customer did not leave a comment.

John Whaley 
Rating:
5.0

Customer did not leave a comment.

Justin Waddle 
Rating:
5.0

Maria was an angel! She absolutely saved the day. We had last minute notices from U-Haul that the truck we reserved in Opelika AL was not available, and the central phone reps couldn't find anything. Maria in Montgomery confirmed her location had the truck, and she even came in on her day off so we could pick it up. She was a ray of sunshine in a series of disappointments. Thanks!!

Kathryn Collamore 
Rating:
5.0

Customer did not leave a comment.

Mark Scott 
Rating:
5.0

Customer did not leave a comment.

Traci Kell 
Rating:
5.0

They are very helpful! It was an absolutely wonderful experience.

Amber Turberville 
Rating:
5.0

Customer did not leave a comment.

Chandra Webb 
Rating:
5.0

Very nice staff, very helpful.

Stanley Roberts 
Rating:
5.0

Nothing customer service was excellent no need to improve very kind and helpful really great service

Gamaliel Barlow 
Rating:
5.0

Customer did not leave a comment.

Jon Bravinder 
Rating:
5.0

Agent needs a new computer, takes too long to wake up, so slow

Dianne Stanford 
Rating:
5.0

Outstanding job!! Definitely will be renting from the Dalraida location again.

Michael Walden 
No reviews have been submitted for this location.

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