Trailer has not been well maintained. Right rear turn signal was not working. Also trailer did not track well, even at 55, sway was unacceptable. Turned a 17 hour drive into over 24 hours. I have a lot of experience with trailers, so it wasn't loading or driver error.
Frank M.
Customer Reviews for MVB Appliance LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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I was charged for unnecessary things. The gas was not filled when I received it and I didn't want the insurance and I was charged anyways. I'm very upset and I will never use this company again.
josaphine B.I will always come to this location when needing the car hauling trailer. People are super friendly and very helpful.
KURTIS R.I do not recall purchasing $28 protection for the truck. And I don't see a receipt for picking up the truck.
Stacie H.They were great do nothing pay them more!
WILLIAM T.Check the trucks, I dropped my phone and it slid under the seat and there was a vape or something that wreaked of marijuana. It was disposed of.
Tristan L.Maintain the equipment better, proper tire air pressure etc
Billy P.They did not do a truck walk through before or after drop off. Did not verify milage or gas before and didn't want to do it after until I insisted. Did not ever sign any sort of paperwork nor even got any until I asked for it at the end of drop off. Had an issue with the amount of what I was charged and they had no idea so I called customer service and they got it handled for me. I was charged 20.00 extra. Rent Uhauls all the time and this was a bad experience for me.
mykel J.I rented a pick -up truck for a day and drove 43 miles with no extras and my credit card was charged $ 101.75.
Jeff R.Keep up the great work! Thank you for everything.
Jonathan N.I was 1hr late returning the truck, got charged another whole day plus damage waiver Also the truck had a smoker on it prior to me, i do not smoke
robert H.Very courteous
Lawrence Y.needed more shipping blankets! had to go find some at another location
josette P.These guys were so great! Very kind and laid back.
Cynthia D.Very nice people
Maxwell C.Everything was perfect.
brian S.Mike was polite, friendly and professional. The process was very fast and easy -- and super convenient location
wanda F.Very friendly and knowledgeable
Patricia H.I dropped the tow dolly off in the night.
Robert W.my reservation was switched from a different location without any notification; the lady who called to informed me about it was not clear enough about it and a little bit annoying and rude.
PAULO D.Be more helpful; was inconvenient to try to drop off at three different locations in the College Station Area.
MARK L.all good
LEO R.smooth, easy experience, good people.
Glen M.Make the trailer more steamline, maybe a bubble on front. This could be a selling point! The clerk was very helpful and knowlegeable.
Ed D.nice,friendlyand acomidating
KEITH K.Clean trucks before renting out and do not change locations for pickup.
Don Y.Nice new, clean facility with friendly but efficient service.
April B.Have a better computer system in place or faster internet speed for less down time while customer at the counter.
RICHARD P.Clean the truck before you give the keys to someone. Be more professional. Called me three times to confirm my rental, including a hour before I was scheduled to pick up the truck, and when I got there, they didn't have the 2 dollies I paid for and I almost ran out of gas before I could make it to a gas station.
STACEY G.Don't understand why I couldn't drop my trailor off at the full service U-haul center in Grapevine off of Williams D Tate Rd?
KENNETH B.Only one person at location.
WILLIAM G.The U-Haul website let us choose a pickup location in College Station near Texas A&M. However, by email the day before, we were told to pick the truck up at a different location and it would be guaranteed AFTER 11am. There was no indication I might have to pick up a truck in another city or possibly wait until11 when I originally agreed on the rental on your website. You should fully disclose to the renter (me or people like me) that nothing is promised when we agree to pay. Then we could choose another vendor, as I would have done. I resent the last minute changes. To top it off, the message was delivered by email the day before our planned move, and I could have easily missed it. It also said if we canceled the day of the move there would be a $50 charge. What if I hadn't found the email, had gone to the original location, found the truck was somewhere else, or had to pay a $50 charge? If I ever have someone ask me about U-Haul, I'll be sure &d remember to tell this experience. This is an poor business practice which I hope you will change, or I'll never hire a U-Haul except as a last resort!
GLENN E.No comment, the folks there were really friendly and helpfull.
jay H.I HAD TO FIND, HOOK UP,CHECKLiIGHTS,TAKE BLANKETS TO TRAILER. wOULD SAFEMOVE COVERED ME IF I WOULD HAVE HOOKED UP INCORRECTLY?
ROLAND N.Front counter lady did not provide great customer service she seemed preoccupied with other things/conversations and continually talked to people in other office that did not have anything to do with my transaction
Kenneth L.Cab flooring was caked with mud, when asked if trucks were cleaned prior to rental we were told no
JANET F.We found out they are open for drop off24 hours a day. They provided excellent service.
GWENDOLYN B.Great Uhaul. Friendly Staff. Thanks
Louie L.It would really be good if the bigger trailers like the 6 x 12 had jacks to assist in the hook up to the truck because it is very difficult for one person to hook that size trailer to a truck by himself.
SHARON D.Have the clerk check the computer for the customers reservation before telling the customer there at the wrong location and arguing the point with them!
Kevin D.There wasn't anyone manning this location at the time I dropped the truck off mid-afternoon, so I can't rate this location. I have not received a confirmation that the furniture pads were returned, only the truck. The pads were on a separate ticket since I had to go to another location to pick them up. I included a copy of the ticket in the box with the keys.
VICKI O.Very helpfull at the dropoff point.
SAMMY Y.Naybe I am crazy but I expected them to be ready for me. They could not find reservation. I had to go around back and tromp thru mud to get truck, then load blankets and dolly. I was in a hurry and did not notice gas was less than 3/8 of a tank vs 1/2 marked on the contract.
RONALD AND ALL M.We had to detatch the trailer without assistance. Personnel were cordial but ready to leave. It wae 5:39.
DONNA P.I reserved my truck at a different location than the one above. I selected the location because I had limitations on how and when I could get there, as I was relying on someone else for a ride. The day before the rental, I was contacted and told the truck would not be ready when I needed it. I said that was going to be a problem, so the person I spoke to said he would try to find me a truck and call me back; he never called. Instead, I later received a text message telling me my reservation had moved to a different store, completely on the other end of town. I had no way to get to the new location and could not get there before they closed at 5:00. I contacted the original stores manager and he didn't care; quote "we got you a truck". I explained that I couldn't get to the new store and he said I never told him that. I countered that if you're going to move someone's reservation, you should at least call them to confirm that's an acceptable solution. At that point he blamed it on the transportation department (I think that's what he called them). I was extremely upset at that point and felt like he didn't care about customer issues. I then called the central number and while they were more polite, they essentially said the same thing, they got me a truck, there's nothing else they could, or would do. I ended up having to leave work early, which cost me money, and then take a taxi to get across town to the alternate location, costing me more money. Based on this experience, and the fact that U-Haul's policy apparently doesn't include the common courtesy of contacting the customer prior to making changes to their reservation, I will go out of my way, and pay more if I have to, to avoid using U-Haul for any moving needs in the future.
STEVE T.People were very nice
David W.