Customer Reviews for Murphy Wholesale LLC
(U-Haul Neighborhood Dealer)

114 reviews

5497 US Hwy 431   Albertville, AL 35950

(256) 840-1880

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(256) 840-1880

5497 US Hwy 431
Albertville, AL 35950

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SHANNON S. 
Rating:
5.0

The location was great and the capability of picking up and returning my uhaul truck on Sunday while nobody was working. BUT, thank goodness I had someone else with me because the Uhaul app would NOT accept any of my pictures when I tried to return the UHaul. There was NOT an option to upload a picture from my phone which is how I had to pickup my equipment. Thank goodness I had someone else with me that had to download the UHaul app and use her phone to take the pictures. I waited for 30 minutes on hold with UHaul and nobody answered to help with this.

Cheri C. 
Rating:
5.0

Customer did not leave a comment.

Octavio R. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

GINGER L. 
Rating:
4.0

Customer did not leave a comment.

Harm S. 
Rating:
2.0

Horrible vehicle cleaning mess, both inside and out. Will not rent from again. Between the smoke smell and clean less mess, won't even rent again.

David R. 
Rating:
5.0

The associate was more than helpful. He completely hooked up my trailer. Great customer service. There have been times in the past where I was told where the trailer was located and had to do it all myself. Not so great of service. I really like being able to pick up the equipment at my preferred location. I use U-Haul twice a year. The time before this I was directed to a different pick-up location. I really didn't care for that. If you want to keep good customer relationships please don't change pick-up locations.

ROBERT S. 
Rating:
5.0

Could not have seen easier.

HOWARD K. 
Rating:
3.0

I was overcharged for mileage but the girl only wanted to argue with me about it so nothing got resolved.

LYNDSAY M. 
Rating:
3.0

Check tires

JAMES M. 
Rating:
5.0

The return process was difficult. I didn't receive a link or anything with instructions. My receipt would not open on my phone and the link on the box outside didn't work. It took quite a while before I found the right process and was able to go through the return process.

EMILY S. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
4.0

Customer did not leave a comment.

NANCY J. 
Rating:
5.0

Customer did not leave a comment.

Zachary P. 
Rating:
5.0

Customer did not leave a comment.

SETH M. 
Rating:
5.0

Customer did not leave a comment.

Roger A. 
Rating:
5.0

Customer did not leave a comment.

MAX W. 
Rating:
1.0

I have gotten cheated an charged the wrong amount,again. This time with uhual not responding to me or my email

TOMMY A. 
Rating:
3.0

Customer did not leave a comment.

BRIAN B. 
Rating:
1.0

Trailer light pig tail messed up. A safety chain missing. An one for it was messed up, one strap was raveled out. BUT great people at the rental location

TOMMY A. 
Rating:
5.0

Great service!

JILL O. 
Rating:
5.0

Customer did not leave a comment.

SHARON W. 
Rating:
5.0

Customer did not leave a comment.

WALTER W. 
Rating:
5.0

This location was great! Overall uhaul experience...terrible.. awful..would not recommend and will never do it again!

TERESA T. 
Rating:
5.0

Loved. Loved. Loved the young man who assisted me. So nice and professional. Definitely recommend!!!

BONNIE C. 
Rating:
4.0

No problems to improve on

RITA P. 
Rating:
5.0

This is my usual drop off location and pick up location. For some reason my drop off location was changed via a text. Not only was it going to be in the next town over, the location was going to be closed for the next 4 days. Had to call customer and get it changed to my usual local dealer.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

Howard U. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
3.0

Cab was not clean or the back i did clean it all out before and after use.

SHERI LYNN B. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

CORINA B. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

The trailer contained broken glass which I vsacuumed out

FRANK D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
1.0

I was sent to this location since my preferred location had a full lot. This location was closed and I had to leave the hand truck I had rented in the unlocked back of the truck. I wasn't happy about this because I was afraid that some one might steal the hand truck and I would have to pay for it. Thank goodness the woman at my original location was helpful and willing to talk to me since the toll free number put me on hold and never answered my questions as to how I was to turn in the truck.

Carl C. 
Rating:
1.0

When I got there to drop off the trailer the parking lot was very full. It was tough to maneuver my truck and trailer into a good parking spot. Once it was parked I couldn't find anyone to help unhook it so I followed the self service steps. The trailer is far to heavy for one person to lift off the truck by themselves. I finally found an employee who told me it was not their responsibility to help me unhook it. I had to call my husband to drive half an hour to help me unhook it while the employee just stood there watching me.

Morgan K. 
Rating:
5.0

Customer did not leave a comment.

Tavarie H. 
Rating:
2.0

After being stranded on the side of the road for 4 hours with a broke truck, multiple calls to the location were made for assistance. They were not able to reach their service guy so I had to reach out to 1-800-uhaul to get help. I lost an extra day at work. Was on my way to turn it in when it broke down( a full 18 hrs earlier than I had too). Was never offered a partial refund, an apology or anything for the problems.

SHANNON S. 
Rating:
5.0

Customer did not leave a comment.

OSCAR G. 
Rating:
5.0

Normally their trucks are clean, this one however wasn't. I rent a U-Haul truck 2-3 times a month. Sometimes more . They are the best so far to deal with.

Pamela B. 
Rating:
5.0

People were very friendly, quick and the location is close to home. Very convenient

DANYELLE T. 
Rating:
1.0

Fix the trucks and not charge a fuel charge when a truck is returned with the proper amount of fuel in it

Joseph F. 
Rating:
5.0

Just continue to provide excellent service as you did. Ty Jg ARTis.

James A. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Easy pickup will be using this location again!

Ted G. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Check trailers more often to make sure all lights work at all times. I had to purchase at an auto store a plug adapter for lights cuz most trailers of uhaul has not been updated to reflect newer models of trucks that have the round connection. I believe as a customer I should not have to make an extra purchase! Uhaul should supply this item, in fact should have reimbursed me for the item. The personal was friendly and accommodating! But not when it came to the adapter that i will never use again and cannot return back to store. The price was $13 for the adapter. I just believe this was a rediculous purchase which was not the cutomer's problem it lies with Uhaul. I just don't believe Uhaul itself cares for the customer when they must make a purchase else where to ac omodate there rentals. Thanks for listening I'm not angry or upset.

David H. 
Rating:
5.0

Super friendly

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

tommy A. 
Rating:
5.0

i liked the kindness of the customer service she was great and friendly

ELIZABETH Z. 
Rating:
5.0

Great Job!!

Shirley C. 
Rating:
5.0

Customer did not leave a comment.

KEITHCHARLES H. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN P. 
Rating:
5.0

Customer did not leave a comment.

MYRA S. 
Rating:
5.0

Customer did not leave a comment.

NANCY A. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

Associate was very courteous and helpful.

Robert S. 
Rating:
3.0

Trailer was not hook up right. I had to tighten up the ball hitch when I got Home because it was very loose. When I brought back the trailer I had no help unhooking the trailer.

Barry G. 
Rating:
5.0

Cure pandemic.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

Debra W. 
Rating:
3.0

Inform the customers on the fuel usage and where or needs to be before returning the equipment to drop off location

Kristie W. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

LOGAN C. 
Rating:
5.0

The sign in process was crazy. I presigned in 3 days prior and then arrived at my location to pick up the truck and was then prompted to send in more info (driver information, etc.) that could have been done before hand. Then had to wait for the driver to be approved. We were almost late for our movers because of having to wait on approval-something that could have been done during the presign in process.

Anthony B. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
2.0

trailer was parked facing uphill. One person cannot pull the trailer uphill to connect it to a tow vehicle.

David S. 
Rating:
2.0

I only used a little bit of gas and still got charged almost $20. I also had to extend the drop off time by only 2 hrs and no one needed it after me and I got charged a whole other days rental fee. ($46) These charges are ridiculous and I will not be using uhaul again.

Alex S. 
Rating:
5.0

Customer did not leave a comment.

Dan Y. 
Rating:
1.0

No help in hooking up trailer. I had to lift and hook it up myself with no help.

Jimmy R K. 
Rating:
4.0

There was some kind of exhaust leak on acceleration. Do not know if they knew about it. Brought the unit from Alabama to California only had issues with the exhaust leak the last 600 miles. When I picked up the unit or checked it out. I did not start it up I came back at a later time to pick it up due to needing a ride without leaving a vehicle there. Did a visual inspection oil tires water everything good. Just heard an exhaust leak on acceleration. Other than hearing an exhaust leak everything was good.

edward F. 
Rating:
5.0

Customer did not leave a comment.

Brien H. 
Rating:
3.0

Customer did not leave a comment.

Rickey D F. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
4.0

Couldn't give are cash deposit back in cash very upsetting in my situation

Donna S. 
Rating:
5.0

Customer did not leave a comment.

Gene L. 
Rating:
5.0

Prior notification if a $100 hold is going to be added to my card when I go to pick the truck up after already paying for it online. Not a very happy surprise because I had not budgeted for it considering it was already paid for.

Breann B. 
Rating:
3.0

Customer did not leave a comment.

Phyllis P. 
Rating:
5.0

Fast, friendly service. highly recommend

JOEY M. 
Rating:
5.0

Customer did not leave a comment.

Kristy F. 
Rating:
1.0

Should reconsider hiring a new "manager". Came off extremely passive and that she didn't care much for her job. It was pouring rain, and we did all the running around from the lock box (which had the wrong codes, went back twice), to going back inside to fetch our dolly, and the truck had pretzels all throughout the floor board. Lastly, when we walked in they acted like they didn't know why we were there or who we were. Overall, awful.

Cody C. 
Rating:
5.0

SAME......

JAMES P. 
Rating:
5.0

Great service!

Wayne B. 
Rating:
5.0

Friendly, helpful, professional

Rhonda S. 
Rating:
2.0

We were overcharged for items not ordered or used (a dolly and 6 furniture pads). After following up, I have received a transaction email showing a refund and another showing the correct charge. However, I received yet another showing the correct charge. I hope this does not mean that charge ran twice. Overall, it has been a difficult and confusing ordeal.

Gene L. 
Rating:
5.0

Very nice, friendly, fast service.

Wayne R. 
Rating:
5.0

Young lady that handled was very nice and efficient. Would recommend to anyone.

Wayne R. 
Rating:
4.0

Customer did not leave a comment.

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia J. 
Rating:
2.0

The lady at the desk was not pleasant. I had to drive an extra 50 minutes and 40 miles to pick up the truck. I only got 10 miles extra. I do $1000 plus a week with Uhaul. The lady at the desk did not care about my business. She also, seemed that I had two black men wi1th me was not wanted. I spend over $50,000 year with Uhaul. Don't bother with this location.

Wes M. 
Rating:
5.0

My problem is I was supposed to pick up at 10 am i didnt get to pick up until 11:15 and had to go somewhere else. The person who done my reservation was Sandra Sandoval from Attalla Al She helped me so much The gentlemen who had to rekey a truck for me to pick up was also a great help but Adams Towing and Recovery is where I was reserved to go I never will refer anyone to them

Valerie T. 
Rating:
5.0

Transaction went very well ...

JOEY M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

I was completely satisfied with the fast friendly service it made my moving process much better

Angella M. 
Rating:
5.0

The truck was clean enough, but the peanuts spilled into the door pockets were a giveaway that cleaning with a leaf blower does not qualify as cleaned.

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

Jay P. 
Rating:
5.0

Customer did not leave a comment.

jerry B. 
No reviews have been submitted for this location.

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