Customer Reviews for Murphy Wholesale LLC
(U-Haul Neighborhood Dealer)

199 reviews

5497 US Hwy 431   Albertville, AL 35950

(256) 840-1880

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 840-1880

5497 US Hwy 431
Albertville, AL 35950

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

We didn't understand we had to do everything on line. I prefer to talk to real people and the lady at gas station was very helpful but they only had 15 ft trucks or larger available, needed smaller truck. Once we got truck paid for and got keys, truck was dead. Had to go down the street to another location at a car sales place. The guy there was very helpful and called around but still no smaller truck. So we rented the 15 feet. Truck was clean and easy to drive. Got everything moved and returned truck. Thanks for asking about our experience. Having real people rather than just computer sales sealed the deal. Otherwise we would have moved on to something else

Karen C. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
5.0

You should have the equipment available when a customer reserves it. Do not charge people for equipment they are unable to receive.

Savanna H. 
Rating:
5.0

Customer did not leave a comment.

Stacy P. 
Rating:
3.0

The gas price added in was ridiculous

Madisen H. 
Rating:
5.0

Customer did not leave a comment.

Lorenzo W. 
Rating:
5.0

The treatment was very excellent thank you so much and God bless you

Maria C. 
Rating:
5.0

Truck had hard and loud vibration between 35-60 mph and the air would cut in and out which was pretty brutal on a 90 degree day and the middle seat belt did not have a buckle and the airbag light was on

AJ W. 
Rating:
5.0

Customer did not leave a comment.

Juan P. 
Rating:
2.0

I ordered a U-Haul and a furniture truck and a hand truck online. When I got there to pick my stuff up I was told they didn't carry the equipment only the trucks. I had already hired people to help me move. It would have been nice to have been told that majority of the locations don't even carry the equipment. It was very aggravating considering the fact I was on the line to move. And then they suggested that I take the truck and go around all of Albertville and Boaz Alabama to the other U-Haul places to see if I could find the equipment that I needed to move. That would been me paying mileage and gas on a truck for equipment that I should have been told when I ordered it that they didn't carry. Very aggravating!

Angela S. 
Rating:
4.0

Customer did not leave a comment.

aaron P. 
Rating:
3.0

The gentleman I returned the truck to in Guntersville/Albertville, AL credited my card $20 when I explained the truck only had 1/8 of a tank when I picked it up and I was told to bring it to the drop off locations attention. He was polite and process was easy and quick. One thing that confused me was there were supposedly two other uhaul locations within 10 minutes of where i was staying. Couldn't find either one and they didn't show up on the computer at the uhaul location in Murfreesboro, TN where i picked up.

William W. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

elmer D. 
Rating:
1.0

They over charged me

Selena H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Travis B. 
Rating:
4.0

Customer did not leave a comment.

Preston D. 
Rating:
5.0

Have been here a few times very professional,very nice

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

Joseph O. 
Rating:
4.0

I had to unhook my tow dolly myself and put it in a line. And the person was annoyed that I was dropping off another tow dolly.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

Dewanna B. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
3.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Great service and friendy people. Don't change a thing.

Brad K. 
Rating:
5.0

Customer did not leave a comment.

joan J. 
Rating:
5.0

Great job. Process was quick and easy.

Rodney T. 
Rating:
5.0

The gentleman at this location was super friendly and very helpful. Renting the Uhaul was uncomplicated. Overall, it was a great experience!

Joyce C. 
Rating:
5.0

I swept it out so do I get 25 like the back of it says

Hunter H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth N. 
Rating:
5.0

Everything was great. Easy in and out.

Bob P. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Brad was extremely helpful and friendly. A joy, especially compared to the Skyland Boulevard location in Tuscaloosa.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

The online check in took way too long. I'm glade the people at the UHaul store were open. The process was difficult online.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

robert G. 
Rating:
3.0

A couple of tricks roo close to the curb and one tire under pressure

Helene T. 
Rating:
5.0

Customer did not leave a comment.

Deborah R. 
Rating:
5.0

Customer did not leave a comment.

Jeremy W. 
Rating:
2.0

Understand that you need both tail lights to work in trailers. Was told not to worry about it. Was given another trailer, which they told me wasn't very good (but at least the lights worked). Very unaccomodating.

Tom C. 
Rating:
5.0

Customer did not leave a comment.

EUGENE C. 
Rating:
4.0

Customer did not leave a comment.

April S. 
Rating:
5.0

Great experience

Gregory R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

On my purchase order over the phone they added 24 moving blankets but on the receipt they were not on there I have the documentation to show I ordered the blankets there were no blankets.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Allison I. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
4.0

Tire straps and ratchet needs to be replaced. Ratchets were rusty and not maintained. One strap was cut short.

Billy S. 
Rating:
5.0

Customer did not leave a comment.

TONY H. 
Rating:
5.0

The service was excellent!

BRETT S. 
Rating:
5.0

Customer did not leave a comment.

Suzanne H. 
Rating:
5.0

Everything was great ,nice customer service took care everything fast very friendly..

Shirley S. 
Rating:
3.0

Didnt have the appliance dolly.

Chad W. 
Rating:
5.0

Murphy Wholesale does a great job. Will use them for all my moving projects.

vann W. 
Rating:
5.0

Customer did not leave a comment.

Carol D. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

The location itself was helpful when they opened, but the mobile pick up was a disaster.

Stephen H. 
Rating:
3.0

Better communication on where to pick up the truck. We were told on E mail to pick up our truck at a store and when we got there we were told to go to this place.we recommend you need to tell the customer if the truck pick up has changed to do it before they go to the wrong place.

HENRY R. 
Rating:
5.0

Customer did not leave a comment.

robert G. 
Rating:
5.0

Equipment parking access. Everything else was great.

JJesus R. 
Rating:
5.0

Great place to rent

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

jeff H. 
Rating:
5.0

Customer did not leave a comment.

Linda G. 
Rating:
5.0

Customer did not leave a comment.

TWAYNE F. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Kerry R. 
Rating:
3.0

Customer did not leave a comment.

Darryl R. 
Rating:
5.0

they did all i need to do

WARREN C. 
Rating:
5.0

Fantastic equipment and fantastic customer service.Will be a repeat customer for sure

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

Bonnie D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
3.0

Customer did not leave a comment.

Bobby S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Jamie S. 
Rating:
4.0

At this location, it was the first time I had to hook up the trailer myself (6X12) from the ground with no equipment offered to assist (was told to go out and hook it up, so I had to lift from ground on to truck ball (I am a disabled veteran) and ended up in severe pain for the 1,000mile trip. At same location on return pointed where to put it and left. So, Maybe I am confused at what Uhaul is suppose to do, but for safety purposes I thought U Haul personnel was suppose to hook up trailers?? Thanks, concerned customer

TONY H. 
Rating:
2.0

Poor quality tires. Was not drivable. Graffiti on the vehicle. Not am efficient pickup procedure

Sady T. 
Rating:
5.0

Customer did not leave a comment.

SHANNON S. 
Rating:
5.0

The location was great and the capability of picking up and returning my uhaul truck on Sunday while nobody was working. BUT, thank goodness I had someone else with me because the Uhaul app would NOT accept any of my pictures when I tried to return the UHaul. There was NOT an option to upload a picture from my phone which is how I had to pickup my equipment. Thank goodness I had someone else with me that had to download the UHaul app and use her phone to take the pictures. I waited for 30 minutes on hold with UHaul and nobody answered to help with this.

Cheri C. 
Rating:
5.0

Customer did not leave a comment.

Octavio R. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

GINGER L. 
Rating:
4.0

Customer did not leave a comment.

Harm S. 
Rating:
2.0

Horrible vehicle cleaning mess, both inside and out. Will not rent from again. Between the smoke smell and clean less mess, won't even rent again.

David R. 
Rating:
5.0

The associate was more than helpful. He completely hooked up my trailer. Great customer service. There have been times in the past where I was told where the trailer was located and had to do it all myself. Not so great of service. I really like being able to pick up the equipment at my preferred location. I use U-Haul twice a year. The time before this I was directed to a different pick-up location. I really didn't care for that. If you want to keep good customer relationships please don't change pick-up locations.

ROBERT S. 
Rating:
5.0

Could not have seen easier.

HOWARD K. 
Rating:
3.0

I was overcharged for mileage but the girl only wanted to argue with me about it so nothing got resolved.

LYNDSAY M. 
Rating:
3.0

Check tires

JAMES M. 
Rating:
5.0

The return process was difficult. I didn't receive a link or anything with instructions. My receipt would not open on my phone and the link on the box outside didn't work. It took quite a while before I found the right process and was able to go through the return process.

EMILY S. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
4.0

Customer did not leave a comment.

NANCY J. 
Rating:
5.0

Customer did not leave a comment.

Zachary P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top