Customer Reviews for Murks Pennzoil
(Distribuidor de U-Haul del vecindario)

441 comentarios

8337 M-140 Hwy Unit 7 S   South Haven, MI 49090

(269) 637-1814

Horarios de la ubicación

  • Lun. - sáb.: 9:30 a. m. - 4 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(269) 637-1814

8337 M-140 Hwy Unit 7 S
South Haven, MI 49090

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9:30 a. m. - 4 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

need a uhaul sign on the street side of building for easier locating

Steven B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven G. 
Clasificación:
1.0

I returned the truck on time. Was told they were closed and have to pay 20$ for returning this morning. Never ever renting a truck from you again.

Perry W. 
Clasificación:
5.0

Easy drop off...very helpful too!

PAMELA Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

KENNETH P S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa M. 
Clasificación:
5.0

The 24/7 pick up didn't work. So I was expecting to pick up the truck at 8 am but the mobile app didn't work and I had to wait for the office to open at 9:30 am. Also, Im not sure how you can advertise $39.95/day and then it ends up more that $70. The office staff at this location was great, but the cost seems crazy for a local Move that was less than 15-20 miles total and less than 6 hours!

MARY KATHLEEN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilson S. 
Clasificación:
2.0

the office is messy and really with little identifying signage. had to wait 10-15 minutes for somebody to help me. there were empty food containers in cab. agent didn't even walk me to truck , " look for the number on truck"

DONALD JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany P. 
Clasificación:
5.0

Was Very Pleased!!! The workers was busy but made sure I was taken care of quickly. I would Recommend this place to Anyone. THANKS AGAIN!!!

ROGER LEE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS MICHAEL K. 
Clasificación:
3.0

El cliente no dejó un comentario.

LAUREN THERESE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND D. 
Clasificación:
5.0

I can't think of anything that needs emprovment.

RICHARD JOHN K. 
Clasificación:
3.0

El cliente no dejó un comentario.

ERRON DESHAUN J. 
Clasificación:
5.0

Friendly personnel. Easy dropoff.

Stephanie M. 
Clasificación:
5.0

Not a thing. Excellent experience.

Thomas S. 
Clasificación:
5.0

online check in was difficult

Dean K. 
Clasificación:
5.0

All good, hard to improve.

GREGORY S. 
Clasificación:
5.0

Service was excellent! Truck available at pickup time. Very rapid checkout process!

James R. 
Clasificación:
5.0

Very nice, and easy to deal with.

ANDREW GERALD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
4.0

If it wasn't for the Mgr. David, you would not have my business anymore. Your system needs to be overhauled as I had a pickup time of 7:30am and the system wouldn't work. I had to wait over 2 hours to get the key for the vehicle. Dave saved the day for you!!!

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN B. 
Clasificación:
5.0

Everything was fine!

John P. 
Clasificación:
4.0

Very convenient location in South Haven MI.

BRYAN U. 
Clasificación:
5.0

We used the truck to haul 10' pieces of sheet rock from Menards to our home for installation. The 15' truck had plenty of room and was out of the weather. Well worth the investment

STEVEN CRAIG W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROOSEVELT D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Logan H. 
Clasificación:
5.0

Improve your on-line registration/pick-up and drop-off/return process. The experience was horrendous!

BENJAMIN LEE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ofelia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS B. 
Clasificación:
1.0

I had a, confirmed order for the small box truck but got the 15'. This isn't the first time this has happened. I do monthly antique shows by myself. I'm 5'2 and struggle just getting in & out of the cab not to mention anxiety driving the large truck. Loading is so much more difficult for me. The ramp is of no use. Carrying a heavy bin up the ramp is too much. I just lift them in & use step stool to get myself in the stack bins. They always say no extra charge. It should be less for not receiving what I ordered. It is physically so much more difficult for me. Time & time again this has happened. You shouldn't promise something you can't deliver.

WARREN LYLE T. 
Clasificación:
5.0

The guy who helped me was great, Friendly knowledgeable and helpful. I sure hope he is a employee of the month and gets well paid because he represents the company very well.

JOSHUA CHRISTIAN K. 
Clasificación:
5.0

Dave was very friendly during check in and return. Truck was OK.

RICARDO L. 
Clasificación:
4.0

The person working showed up late, when he did show up he did not go to his office. He went next door to get a drink first even thought there were 3 people waiting. He showed up to his office at least 15 minutes late. Which made me a half hour late due to paperwork and schedule. Why did I make a reservation for 10:00 and when the sales clerk cannot make it to work on time. I hope he enjoyed his slushy he needed so badly.

DAVID JOSEPH A. 
Clasificación:
5.0

Dave was great, trailer was in good working order.

JOHN A. 
Clasificación:
5.0

First time using a rental and was surprised at how friendly and helpful staff was and very thoroughly able to answers all my questions.

LISA LEE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN V. 
Clasificación:
5.0

These people did a great job of insisting that my wiring was correct and referred me to a shop that fixed the problem in 30 min Nice job

PATRICK JOSEPH M. 
Clasificación:
2.0

cost on pick-up exceeded the estimate

GARY B. 
Clasificación:
5.0

Simple return friendly staffs

Sherri B. 
Clasificación:
5.0

Extraordinario servicio al cliente

DELIA ESTER S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Theressa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

darren J. 
Clasificación:
5.0

My transaction went much better than anticipated I have no complaints. Treating the next customer as I was treated is the best you can do.

Tony S. 
Clasificación:
5.0

The location and employees are great! However, the online pick up and drop off is absolutely terrible!

Thelma E. 
Clasificación:
1.0

What a torturous experience renting a truck with a combination of using the on-line system and face-to-face interaction. The in-person representative was less than helpful. I was told not to use the link until I picked up the truck, instead of being told that I could have done most of the contract input ahead of time. It took about 45 minutes to actually get the truck. There was damage on the truck that I couldn't verify using the app, and the app wouldn't let me go back to input what I found. The furniture pads I reserved were not in the truck. It was a disaster from start to finish when I dropped off the truck and I couldn't complete anything on-line using the app since my reservation/contract was no longer showing up. I don't know that I'll ever rent from U-Haul again if I have any other options.

Alan L. 
Clasificación:
5.0

Manager extremely helpful. Thanks

THOMAS PATRICK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS ALAN M. 
Clasificación:
2.0

I would recommend If computer works, they had computer problems & I waited for almost two hours, not fun & put me behind schedule!

SANDRA LYNNE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

KYLE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael T. 
Clasificación:
3.0

The online system was not helpful once we arrived to the vehicle. System would not accept my husband's phone number, as it was one digit different from my own, it wouldn't recognize it as a new phone number. It would also be better to deal with everything but the head shot before sitting at the rental location. The people at the Pennzoil were fine, cancelled the online order and had to restart with an in person order because the online system was stuck. Never trying to pick up a u-haul outside of location hours again.

JILL M. 
Clasificación:
5.0

Make sure that the number is on the truck is visible. The number was worn and difficult to see.

Rich P. 
Clasificación:
3.0

Had to wait upon arrival. A little more costly than expected but overall good

ERIC MICHAEL J. 
Clasificación:
5.0

There's always hidden fee

NELLIE SUE C. 
Clasificación:
4.0

There was a mix up on the vehicle availability between the time I ordered on line 9am and The time I arrived at 10am; however the owner was able to resolve the matter professionally. I think the stress of COVID on rental companies is prevalent.

Edward V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew V. 
Clasificación:
5.0

Very friend efficient

mike R. 
Clasificación:
4.0

Need to have a dedicated UHaul counter.

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy R. 
Clasificación:
2.0

The truck was on empty when I picked it up. In addition the people working in the Uhual/oil change business were not helpful at all. I called customer service and was not able to talk to anyone because I was on hold for 45 mins. Horrible customer service. We only rented a truck to deliver PPE to first responders...

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JILLRENAE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRISCILLA ANN T. 
Clasificación:
3.0

1. It would be nice to pick up a truck with more than 1/8 tank of gas in it. 2. The truck was not clean inside or out. The wiper blades were really dirty as well, which made driving during rain difficult. I quick clean of the blades at a gas station helped.

John B. 
Clasificación:
5.0

drive the truck for him. 20ft. truck was well kept. Dave was quite proficient on all aspects of dealing with this customer.

George A. 
Clasificación:
5.0

El cliente no dejó un comentario.

james G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jordan W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rodney D. 
Clasificación:
3.0

The truck was very bumpy driving. I rented a 20' and got a 26'. Very big. I was told to drop off on Monday, but got charged more because I was not told by what time.

GREGORY O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chaste W. 
Clasificación:
5.0

Always friendly and kind.

Paula M. 
Clasificación:
2.0

Make sure all extra rental equipment is on board when customers come to rent trucks. None of the dollies I paid for were on the truck.

Jared K. 
Clasificación:
5.0

Thank you for your help and explaining everything

Lisa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan B. 
Clasificación:
5.0

Pretty great experience again

Todd K. 
Clasificación:
5.0

El cliente no dejó un comentario.

john E. 
Clasificación:
3.0

I was not able to use my location online to return the equipment after hours. This caused me to have to come back on my lunch the following day to avoid being charged for another day.

Nicholas W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynne M. 
Clasificación:
5.0

Great service from the staff at Murks

Steven H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela M. 
Clasificación:
4.0

El cliente no dejó un comentario.

gregg T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula M. 
Clasificación:
5.0

Best truck ever rented - service was great!

Timothyallen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

douglas grant P. 
Clasificación:
3.0

Location is great for South Haven. Service was friendly and very efficient. Locale is part of an oil change business. It is not bad but not as neat or professional as if it were more of a dedicated moving or U-haul place.

Lincoln O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carol K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny J. 
Clasificación:
5.0

El cliente no dejó un comentario.

George W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULINE M. 
No se han enviado comentarios para esta ubicación.

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