Comentarios de los clientes para Munchies Gift & Variety

Fast and convenient.

Notting at all

the truck i had rented for saturday came back with a broken windsheild and there where no backups.I had to change my plans to sunday which cost me an extra 200 hundred to change plans fpr pickup sunday...

Overall experience was excellent. However I picked up my truck after dark. It was very difficult to determine if there was any external damage to be noted prior to taking delivery.

Have the truck where you say the truck is actually for pick up. Our pick up was supposed to be port hope Ontario and we had to drive to Thornton rd in Whitby to actually get our uhaul truck. We wasted 4 hours in this process and a bunch of gas money of our own.

I had the worst experience first time using UHaul. I rented the truck for 24hrs, however due to closing issues for my property I had to call your office to extend it for another 24 hours as I had no where to put our stuff. I kept getting calls from your office and the store and I was threaten with a $50 charge per hour or late fees then I received a text that I will be charged $500 plus other costs despite extending it. I had to leave my belongings at my neighbor's and some on the front of driveway so I can find another truck. I rushed to drop it off. I was very shocked to receive a call from your office and forcing me to return the or face huge fines. I never had such an experience. I must say that I have recommended more than 10 families past 4 years to use U HaUl services however I will never ever recommend it to anyone. Truly disappointed.

Make sure you have the same pleasant young man serving your customers

I wouldn't recommend uhaul again. Uhaul changed my confirmed reservation 2days before my move Via email to a place that was 1 hour away and 6.5hrs later then my original reservation. It took me over 2hrs to get a new reservation. They made me feel like it was my fault that UHAUL changed my reservation. It was the smallest truck 10f truck. We had to do a few loads. Cost us more in miles. I am very disappointed with UHAUL

Very happy with the rental. Everything went smooth despite covid19 issues. Staff were great! They made sure to let me know of all my responsibilities to not incur any additional expenses. I rarely need a truck but it's good to know there's a reliable service close by.

Offer moving blankets to cover furniture.

Truck should have been inspected with me. Did not receive any paperwork confirming my return or mileage verification. Returned it during daytime business hours for this reason.

He wasn't there when I went to pick it up, I had to wait for him about 45 minutes, very rude guy. I will not go to this location again and would never recommend it to anyone.

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Great Location, open 7 days a week & hours are very convenient.

I was suppose to pick up the truck in Newcastle. The windshield wipers were non functional. The truck could not be driven. Cost me 2 hours to shift to another location. Very annoying

Thanks for yuor service

This pickup location was quick and easy. The man I dealt with was friendly and kind. Thank you so much :)

I was charged more than what my receipt shows and have yet to be refunded for the extra charge. So perhaps don't over charge people. Also, when trying to drop off the truck, nobody was there to accept my preferred payment. 10/10 would not recommend this location.

The ‘oil change required' message was showing (was told it just needed to be reset, but it's an unnerving way to start), and the mobile check in didn't work—I waited a while for it all to be “authorized”, which it never was. The staff at the location were nice though, and I appreciated that the truck was ready when it was supposed to be. All went quite smoothly.

Charged credit card twice

the vehiclei rented had the check engine light on the entire trip. as a result i drove slower to get to my destination as i am not a mechanic. regular maintenance needs to be done on the vehicle before renting to customers. i drove over 1000 miles from ajax ontario to conyers ga and the ride was unsettling in a poorly maintained vehicle

Remind customer that estimated quotes are without taxes, so customers can include in buget. No surprises. Good rental.

I went with Uhall as the price to rent a truck was good. $39.00 per day. Never in a million years did i think the bill would come up to over 300. That reason only i was disappointed.

Truck was not ready at the guaranteed time. I was supposed to get a $50 credit but was not received. This site does not offer contactless transaction and as such you should modify your website accordingly. Store hours are also incorrect cost me a 3 hour delay cuz I had to pay for staff to wait around till the store opened.

Windshield wipers needed to be replaced, and we drove in a rain storm so that was not good. Lots of sketchy characters at the pick up location.

I had a terrible experience that had nothing to do with the location. The service there was great. The problem is that the truck I booked was not available until 4.5hrs later. I was not moving close to that area and had to wait. That was ridiculous. A moving day is stressful enough and this made it terrible.

Contactless using the app is not available here

Didn't tell me about disengaging tow feature to save on gas.

Returning customer and will only rent from this location

Slow service. Not available for time originally booked. Owner texted me night before telling me I had to pick it up later than my booked time.

Much faster to just go inside the store than do the "mobile check in".

Great service

Jackie was friendly and very helpful. You're online return my truck option kept putting up errors and quite frankly stinks. Dealing with Jackie was much better and he is not responsible for an option in the your online service not working. Have gone to Jackie twice now and will continue to do so should I ever need a Uhaul again.

Thank your sir!

Jackie is a very nice man at the location Your trucks need regular maintenance I felt truck was useing, brakes where in very bad condition

I filled the truck to where it was when I got it. I have a picture of the dash. The guy argued that it was slightly off. Charged me $15 to fill it. Even after I put $15 in it. So to drive from port hope to Oshawa cost me $30 in gas ? Also said I was over Kim's. Charged me another $5. I will post on Facebook how. Terrible this was.

Nothing this is a well run business nice people good product

Curtious, quick and professional.

Overall, experience worked out fine in the end. I booked my uhaul for August 15 and when I arrived to pick up I had no reservation. Turns out uhaul took my August 15th date and changed it August 30 so when I did the online checkin, didn't even notice the change. Luckily, my move was local and fairly small and there was another vehicle available for use but extremely frustrating that even happened in the first place. At booking - showed what I needed was fully available (other locations showed at limited quantity). I got the online check in link sent to me 2 days prior so made sense for timing, especially considering it was a Covid screen for online check in so why would I check in 2 weeks early? Asides from that, the location was easy to find, vehicles clean and maintained so it worked out fine in the end.

The costumer service in this location is terrible, the guy who attends don't know anything to costumer service. I have been use U-haul long time ago and never have been this kind of service. Definitely I don't recomend this location.

I feel everything above expectation.

Location was fine but online portion of dropping the car off wasn't great. I've rented from uhaul before and had someone with a clipboard check off gas levels before and after picking up the truck and confirmed every time that I filled the tank back off to where it had been at the start. This time I did registration and signout online instead. Filled as much gas back in the tank as was there when I picked it up but for some reason was charged >$8 for gas on my final bill.

Tried using no contact pickup but did not work, still had to go in store. Prepaid at time of reserving but still had to pay the taxes in store which was not included on my prepaid amount for some reason. Tried doing photo at location as requested and that would not work. Still had to provide licence and my credit card. I have rented many times previously in person and found the effort to reserve and pickup my vehicle more frustrating then previous times. Vehicle was clean and worked well, no issues with equipment, just the process.

Best U-Haul dealer in Durham!

Very helpful

The rep was very kind and knowledgeable. What I wasn't fond of was the lack of lighting in the store at pick up, and at drop off this store was incredibly hot. I'm not sure if the store was having power issues or what. With that being said, I would prefer to use the Taunton road store in the future.

Nothing wrong with the location at all. The location was the only reason I gave 2 stars. But the registration process was a nightmare. I used the U-Haul application and got a 10:30pm pickup reservation at a Pickering location for a 15” truck. Only to get my reservation cancelled 7 hours later because the location was closed and I got no notice that I was supposed to pick it up before 6. So I called U-haul and although they accommodated me by booking a 9am pickup the next day. It was in a completely different city (Oshawa) and a smaller truck! I had to do two trips for my move and spent an extra $100.00 on mileage alone. Brutal move!

Quick and efficient delivery of equipment, very kind and helpful owners.

You charged me for miles I drove 36 km

Never rented uhaul before I would again use this company.

Wrote 72kms on online and was given only 49kms when went to pick up the truck.