I'm satisfied with the service and this movement I don't think so improve anything. But In future if I do have suggestion I let you know for sure.
ravi P.
Customer Reviews for Munchies Gift & Variety
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I'm personally happy to have U-Hall rentals truck thanks again
Hakim A.could not adjust the door mirrors
David M.To much money for a short rental will rent the home depot van next time it is only halve what this cost
Michael O.No additional comments. The service and van exceeded my expectations! Thank you, Tina Gale
TINA G.I had a problem with the trailer so it was returned 3 hours late and instead of the guy there saying he was going to charge me for another day he said it was all good and when I was at home I got a e-mail from my credit card company saying u-haul charged my credit card $22.54. So to me he stealing money cause why wouldn't he tell me when I was talking to him upon returning the trailer but waited till I was gone and at home.
RAYMOND M.You did just fine, thank you
Ron S.Just clean the vehicle on the outside, inside was ok.
LUIS P.Open the location at the posted time. People are usually running on a schedule.
Barry N.We were sent to the wrong location and no discount was offered for our inconvenience. Poor customer service.
Ruth H.Excellent customer service and good value for the packing materials that I purchased there.
TINA G.Nice service
Muhammad S.Very friendly and price is reasonable.
Hongfa W.Great location. Have used it many times!
David H.I have used this location several times and never an issue. Lots of room to leave your vehicle for the day. Very convenient location
Mark D.No negatuve comments. Didn't wait too long for service. Easy to park. Process was easy.
Joyce H.Rented from them numerous times. Always friendly and helpful.
DAVID Q.Have the location open at 8 am instead of 9 am.
Bruno M.Very accommodating and helpful
Eva C.Price quoted was KL and the truck was miles miss leading. Never explained the running of the truck etc. The person in charge was in and out or not available, made several trips to get into.
robert P.the owner is very friendly and he is very helpful
Edgar K.Nice friendly staff
alan I.Great services
Richard H.Always a pleasure to deal with staff st Munchies.
Christine C.Well handled pickup and return. No comments on improvements.
Lee L.I had to drive to a different location to pick up my rental but no one called me. Sending a text is not the same as I was expecting a call as you said in your reservation email.
Ben L.My rental pickup location was changed without my knowledge. Not a big deal but the opening time was 9 am instead of 8 am like I originally had booked. I ended up having to wait/waste an hour of everyone involved with my moves time.
Scott L.Pls allow dropoff at alternate locations
Alan G.Pick-up was very slow as the only person who looks after UHaul pick-ups was out cleaning trucks and continued to do so even after being told there was someone waiting to pick up a vehicle. In total I think I waited 20 minutes - and there was no one else picking up a vehicle. I even came early to accommodate the location as they were closing earlier than my requested pick up time.
sean C.The staff from this location is exceptional. They are polite, know their stuff very well and know how to explain if the things are not clear. I'm happy that I rented from this place!
Dan H.Nothing the staff were amazing.
Adam K.The pick up was supposed to be at 9am. The location opened late, it put my day behind schedule a lot. The truck that I reserved was not the one that I ended up with.
israel H.Customer service was excellent friendly and very understanding
Anisa B.Never again use uhaul
Tyler M.Always very friendly and helpful!
David C.Dog hair all over seats.
Barry B.Please give me what I reserved for. I made a reservation for a 20' feet truck, but I was given 15' feet truck. If the truck wasn't available, I would at least expect a call and be informed about it at least 2 days in advance. I had to spend almost 3 additional hours, for the 2nd trip while moving. My time was wasted.
Sushil Kumar R.I put the gas back to where it was when I got in the vehicle and he told me I didn't because the paper said I didn't. He was rude from the time he saw me and kept repeating questions about myself because he thought I was being dishonest for no apparent reason. I have used uhaul many times as you can see by my drivers license on this and you will see I have never had an issue. The man in the store after I asked to proceed with the payment decided to lecture me about the gas when I know I returned it to where it was when I got in the vehicle at the beginning. After asking him multiple times to allow me to pay he kept telling me he doesn't make money off of it and continued while I kept asking to make the payment. After putting 30$ in gas to bring it where it was I had to pay an additional 12$. Never going to that location again. Was my second time there but definitely my last.
kevin L.Good Service ,All went Well ,Well book again ,TNX
frank L.Great service
sherida B.Keep it all going as is ,If not Broken don t fix it...
frank L.Goog I like to rent
Miguel F.The person running this location is only available at certain times even though website says open all day. Spoke to him about picking up a rental, told him i was coming in he said ok . When i got dropped off at the location to pickup the truck he was nowhere to be found , called again when i was there and he said to come back in 1-2 hours because he was at home washing his car, so i had to call my ride to come back pick me up and then drive me back again in a few hours. The best part is when i returned the truck he wasnt there either to go over the vehicle and gas which i returned at the same spot and he charged me a fuel charge of $18.98 plus hst for no reason. Basically from my experience owner is only there in the am to open up and then comes back around 6-7pm to check trucks and bill out people , no employee on site to run this location which is wrong . Uhaul needs to do a review of this location because its not good for the business especially for customers close to this location . I have spoke with others whom have rented from here and they confirmed that this is always the scenario..extremely unprofessional and the attitude is that they dont care because the trucks are always rented so if you dont like it rent from somewhere else.
vito R.The only area for improvement is to make the check in and pick-up process a bit faster e.g. set-up multiple check in stations when there are more than a couple people picking-up at the same time. I tried the app previously and couldn't get it to work properly. The app might be a great solution to speed up the process but it needs work.
MARK E T.Very easy check-in experience.
Martin M.Location did not open till 9 am today and I had to wait for 30 in the parking lot for the store to be open. They guy renting out the U-Hauls should not treat there customers with disrespect and have additude towards his customers I would not rent a U-Haul from this location munchies convince
Adam M.Exelente is good price
Miguel F.