Customer Reviews for Multy Mini Storage
(U-Haul Neighborhood Dealer)

380 reviews

3800 Paredes Line Rd   Brownsville, TX 78526

(956) 550-9117

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(956) 550-9117

3800 Paredes Line Rd
Brownsville, TX 78526

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am–12 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Waited a long time to be attended, workers were taking their time doing stuff and very poor time management. Once seen, the equipment was given but they said they didn’t have a electrical wire and for me to go buy one and then maybe uhaul can reimburse me. So very huge inconvenience as I was on a time schedule and that is very bad on a business not to have trailers ready for dispatch. Making customers go buy their own electrical wires which is uhaul’s responsibility. Very bad service and experience!!

Will E 
Rating:
1.0

The personnel at this location are new. their knowledge of systems and products were poor. I ended up with two reservations that I had to call to have one deleted. When I went to pick up the reserved trailer, the woman could not figure out how to give me the insurance and roadside assistance on the trailer. And finally, she asked me to go get the trailer and hook it up myself. I refused to hook up the trailer myself and told her to find her colleague to do so, which she did. Her colleague hooked up the trailer, but did not open it for me to see inside. When I got to my home to load, I found a dolly inside which I never reserved.

ROBERT P 
Rating:
5.0

Better service

LEONARD R 
Rating:
3.0

Customer did not leave a comment.

Javier A 
Rating:
1.0

Lousey customer service

Gary M 
Rating:
4.0

The staff can be friendly and more informative. The office was dark to begin with. We were not greeted and had to wonder and ask who we go with to rent the device. clerk didn’t even tell me where to go get the gadget I rented or if I was familiar on how to use it. I had to ask where do I get and he told me oh walk out and you will see them out there just grab one

yolanda r 
Rating:
4.0

Customer did not leave a comment.

Mayra T 
Rating:
4.0

Customer did not leave a comment.

Roxan C 
Rating:
5.0

Great customer service. Speedy and easy transaction. Awesome place to get your Uhaul from.

ken s 
Rating:
5.0

Customer did not leave a comment.

Kelepi F 
Rating:
5.0

Customer did not leave a comment.

Marcos G 
Rating:
5.0

Customer did not leave a comment.

sally o 
Rating:
5.0

más variedad de vehículos tamaños.

Mario A 
Rating:
5.0

I spoke to Kevin Bak, super helpful individual and tends to the customers needs. He went above and beyond to make sure he found me the trailer I was needing to get the job done. Give that guy a raise.

kevin g 
Rating:
5.0

Great service, friendly and professional.

ken s 
Rating:
5.0

Super friendly service, great place.... Would definitely come back

Alejandro C 
Rating:
5.0

Absolutely nothing. A perfect experience.

John H 
Rating:
5.0

Customer did not leave a comment.

MAYRA V 
Rating:
3.0

Customer did not leave a comment.

carlos a 
Rating:
5.0

Amazing service beyond all- Will highly recommend!

Sam M 
Rating:
5.0

Customer did not leave a comment.

Emily D 
Rating:
5.0

Customer did not leave a comment.

Christopher P 
Rating:
5.0

Customer did not leave a comment.

jose b 
Rating:
5.0

Great service, friendly people running the place.

ken s 
Rating:
5.0

Nothing, I had a good experience

Sandra H 
Rating:
5.0

Representative were very knowledgeable & helpful, move using their 10 ft truck made it easier & went smoothly!

Cynthia C 
Rating:
5.0

Customer did not leave a comment.

Esmeralda S 
Rating:
5.0

Customer did not leave a comment.

Frank H 
Rating:
5.0

The location manager was extremely helpful and considerate of my requirements and went out of his way to get me set up with the proper vehicle for the job. I would re this location to anyone.

Don W 
Rating:
3.0

Customer did not leave a comment.

Janie F 
Rating:
5.0

Customer did not leave a comment.

KRISTEN K 
Rating:
5.0

This is the second time I’ve had to rent a uhaul truck from Multy Mini Storage. First time was a great experience and this time was really easy as all my info was already in the system. The customer service was great both times.

John H 
Rating:
5.0

Customer did not leave a comment.

raul e 
Rating:
1.0

Make sure the batteries are somewhat new not 4 yrs old make sure water doesn't go into the the cabin and get the driver wet also make sure water doesn't get in the back and possibly damage furniture cuz that's what happened to me

josh E 
Rating:
1.0

This uhaul location is horrible. It doesn't have any parking for customers. The property owners live upstairs and they don't provide enough parking for uhaul cusromers. When i arrived at the location, I had to park behind the property owners vehicle because there wasn't any parking. He immediately told me to move in a very rude manner. I asked him where I could park and he just told me to move my vehicle somewhere else.

ROBERTO G 
Rating:
5.0

The type of service offered will be appreciated by future customers.

Mack G 
Rating:
1.0

Customer did not leave a comment.

Lot b 
Rating:
5.0

Customer did not leave a comment.

Jason W 
Rating:
5.0

Gentleman there is always in a really great mood and funny. Love going there always. Great experience.

Jessika S 
Rating:
5.0

William is Very knowledgeable

paul e 
Rating:
5.0

Customer did not leave a comment.

jose a 
Rating:
5.0

Kind and Helpful

Carolina M 
Rating:
5.0

Owner was very attentive, nice, and explained everything in great detail. He was also very helpful and allowed us to pick up earlier and drop off later. Will be returning.

ray m 
Rating:
5.0

The manager was courteous and helpful to me (first time renter). I am grateful for his desire to help.

Mack G 
Rating:
4.0

Customer did not leave a comment.

Rachelle S 
Rating:
5.0

Customer did not leave a comment.

Roman G 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K 
Rating:
5.0

Great customer service shout out to William I told him what I was moving and he hooked me up great place to rent from

Esteban O 
Rating:
5.0

Friendly staff. Quick and easy to rent. Great customer service experience. Detailed instructions were given as it was my first time driving a uhual. Highly recommend.

aurora s 
Rating:
5.0

I really appreciated all the information provided to me about driving the truck. The instructions were on point and very helpful for a first time driver.

Angelica J 
Rating:
5.0

Couldn’t have asked for better service! Friendly and helpful personnel.

Irma M 
Rating:
5.0

Customer did not leave a comment.

MiguelA M 
Rating:
5.0

Customer did not leave a comment.

jorge h 
Rating:
1.0

Customer did not leave a comment.

Kristine M 
Rating:
5.0

Customer did not leave a comment.

Raul C 
Rating:
5.0

none

Tom P 
Rating:
5.0

Customer did not leave a comment.

christopher s 
Rating:
5.0

Walter and the other gentleman were great! Everything went smoothly.

sunshine h 
Rating:
5.0

Customer did not leave a comment.

Judith F 
Rating:
4.0

The attended was very nice and helpful

Dalia M 
Rating:
5.0

This man is a hard worker and I was treated very well.

Dallas R 
Rating:
5.0

Customer did not leave a comment.

Hector G 
Rating:
2.0

Spend 30 mins looking for a drop box. When found, it seemed to be hidden. I actually don't know if keys were dropped off in the right box? No sign or light in the area. Unable to see due to being to dark.

Robert C 
Rating:
5.0

Customer did not leave a comment.

Antonio R 
Rating:
5.0

very kind and helpful guy.

Ruth G 
Rating:
5.0

Customer did not leave a comment.

Bradley E 
Rating:
5.0

Customer did not leave a comment.

Ernest S 
Rating:
5.0

Customer did not leave a comment.

Meredith A 
Rating:
5.0

the gentleman was very helpful and answered every question with ease

Rey H 
Rating:
4.0

Customer did not leave a comment.

Nannette Q 
Rating:
5.0

Customer did not leave a comment.

Christian P 
Rating:
5.0

Excellent service

Arnoldo G 
Rating:
4.0

Customer did not leave a comment.

Melanie A 
Rating:
5.0

great service

Jon B 
Rating:
5.0

Customer did not leave a comment.

Sahaila A 
Rating:
4.0

Overall great experience, except no dollies or blankets available

Patrick B 
Rating:
5.0

excellent service!

Jon B 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R 
Rating:
5.0

Customer did not leave a comment.

fristanto k 
Rating:
5.0

Excellent customer service, will recommend to friends.

joe v 
Rating:
5.0

William was very kind and personable.

Ricardo C 
Rating:
5.0

Customer did not leave a comment.

Erika E 
Rating:
5.0

Everything went well, nothing to add.

Felipe G 
Rating:
5.0

Nating

Luis S 
Rating:
5.0

Nice

Luis V 
Rating:
5.0

Nada

Luis S 
Rating:
3.0

Was raining. Worker told me where to leave the trailer. Came out after rain stoped to see if I needed help. Had already on hooked trailer and pushed it to to a open spot.

ALBERTO A 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER O 
Rating:
5.0

Nothing, it was a great experience and awesome customer service

Jose Q 
Rating:
5.0

Customer did not leave a comment.

Nicholas A 
Rating:
5.0

Customer did not leave a comment.

JOSE R 
Rating:
3.0

Very dirty being with Covid do you think the place would be more cleaner the guy that took care of us was a very nice gentleman but the mask he was wearing looks like it was two years old since Covid started and the truck that they gave me did not want to go over 65 felt like the trans was slipping in the steering column was very loose so it was scary driving back to Chicago did not feel safe in that truck I have rented lots of U-Haul‘s before this is the first time I was not happy with the truck that they gave us 😢

Alice C 
Rating:
5.0

Customer did not leave a comment.

Jorge F 
Rating:
5.0

Customer did not leave a comment.

Luis S 
Rating:
4.0

The agent was prompt and courteous. Found the truck we needed.

minerva c 
Rating:
5.0

William was amazing and was very helpful. He definitely made my experience a less stressful one.

Michelle S 
Rating:
5.0

Customer did not leave a comment.

luis s 
Rating:
5.0

Excellent customer service!

Mayra G 
Rating:
5.0

Poor Uhaul value. Hope to never need again.

DANIEL A 
Rating:
1.0

I’m appalled by the service we received at this location. The person that attended us was rude, disrespectful, and insulting for no reason. He arrived late to the location and as we waited outside he approached me he asked me what I needed. I told him I had a reservation and he walked away to attend to another customer that was also waiting. When he came back I repeated my response to him and he stated “yeah I heard you the first time”. We proceeded to go inside and as we conversed about driving the uhaul vehicle I told him that on my way to the location I was having a conversation with my wife about how I would find driving a motorcycle difficult but not a uhaul. He responded “ no fucking difference”. I told him that for me it’s just the fact of having to change gears and he responded “ not everyone is smart buddy”. I did not reply to his rude and insulting remark and stayed quiet. I wanted to get out of there but we really needed the rental as our lease is up in our apartment. I decided to just stay quiet. Even when we told him not to worry for being late and that we understood, he acted this way with us. I have never seen anyone treat a customer this way. No one deserves this type of treatment. Moving is already stressful why treat a customer this way? This was my first time using a uhaul unfortunately it will also be my last I have never experienced this type of treatment in any other business. Thank you for taking the time to read my experience.

IVAN E 
No reviews have been submitted for this location.

Additional Services at this Location

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