Walter and the other gentleman were great! Everything went smoothly.sunshine H.
Customer Reviews for Multy Mini Storage
(U-Haul Neighborhood Dealer)
Brownsville, TX 78526
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - Viernes:
9 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
9 a. m. - 12 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Judith F.
The attended was very nice and helpfulDalia M.
This man is a hard worker and I was treated very well.Dallas Ray S.
El cliente no dejó un comentario.Hector G.
Spend 30 mins looking for a drop box. When found, it seemed to be hidden. I actually don't know if keys were dropped off in the right box? No sign or light in the area. Unable to see due to being to dark.Robert C.
El cliente no dejó un comentario.Antonio R.
very kind and helpful guy.Ruth G.
El cliente no dejó un comentario.Bradley E.
El cliente no dejó un comentario.Ernest S.
El cliente no dejó un comentario.Meredith A.
the gentleman was very helpful and answered every question with easeRey H.
El cliente no dejó un comentario.Nannette Q.
El cliente no dejó un comentario.Christian P.
Excellent serviceArnoldo G.
El cliente no dejó un comentario.Melanie A.
great serviceJon B.
El cliente no dejó un comentario.Sahaila A.
Overall great experience, except no dollies or blankets availablePatrick B.
excellent service!Jon B.
El cliente no dejó un comentario.CHRISTOPHER R.
Excellent customer service, will recommend to friends.joe V.
William was very kind and personable.Ricardo C.
El cliente no dejó un comentario.Erika E.
Everything went well, nothing to add.Felipe G.
Was raining. Worker told me where to leave the trailer. Came out after rain stoped to see if I needed help. Had already on hooked trailer and pushed it to to a open spot.ALBERTO A.
El cliente no dejó un comentario.CHRISTOPHER O.
Nothing, it was a great experience and awesome customer serviceJose Q.
El cliente no dejó un comentario.Nicholas A.
El cliente no dejó un comentario.JOSE R.
Very dirty being with Covid do you think the place would be more cleaner the guy that took care of us was a very nice gentleman but the mask he was wearing looks like it was two years old since Covid started and the truck that they gave me did not want to go over 65 felt like the trans was slipping in the steering column was very loose so it was scary driving back to Chicago did not feel safe in that truck I have rented lots of U-Haulâ€˜s before this is the first time I was not happy with the truck that they gave us 😢Alice C.
El cliente no dejó un comentario.Jorge F.
El cliente no dejó un comentario.Luis S.
The agent was prompt and courteous. Found the truck we needed.minerva C.
William was amazing and was very helpful. He definitely made my experience a less stressful one.Michelle S.
El cliente no dejó un comentario.luis S.
Excellent customer service!Mayra G.
Poor Uhaul value. Hope to never need again.DANIEL A.
I'm appalled by the service we received at this location. The person that attended us was rude, disrespectful, and insulting for no reason. He arrived late to the location and as we waited outside he approached me he asked me what I needed. I told him I had a reservation and he walked away to attend to another customer that was also waiting. When he came back I repeated my response to him and he stated â€œyeah I heard you the first timeâ€. We proceeded to go inside and as we conversed about driving the uhaul vehicle I told him that on my way to the location I was having a conversation with my wife about how I would find driving a motorcycle difficult but not a uhaul. He responded â€œ no fucking differenceâ€. I told him that for me it's just the fact of having to change gears and he responded â€œ not everyone is smart buddyâ€. I did not reply to his rude and insulting remark and stayed quiet. I wanted to get out of there but we really needed the rental as our lease is up in our apartment. I decided to just stay quiet. Even when we told him not to worry for being late and that we understood, he acted this way with us. I have never seen anyone treat a customer this way. No one deserves this type of treatment. Moving is already stressful why treat a customer this way? This was my first time using a uhaul unfortunately it will also be my last I have never experienced this type of treatment in any other business. Thank you for taking the time to read my experience.IVAN E.
Nada,el servicio al cliente con la persona que se encuentra encargada es estremamente EXELENTE.Luis S.
Nothing it's in great handsRAFAEL H.
Probably the best uhaul I've ever used. I would definitely recommend this locationJavier A.
Employees were very helpful he helped me fix the lights on my truck.Rick A.
Sales person was very knowledgeable, and friendly.Noel S.
El cliente no dejó un comentario.JAIME V.
Nothing, the person in charge was courteous and professional.Teresa A.
El cliente no dejó un comentario.Juan R.
Please live the location I asked to return . we have to drive long way to return the trailer we waisted have da I ask to return to Clermont Florida and the email say winter garden 😐Martha D.
El cliente no dejó un comentario.ALDO V.
The truck had not been washed in a long time and it had strong a odor in the cabin and in the back.Juan Enrique V.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.Joege S.
I was told U-Haul would load my car properly onto the dolly. I was told I would need to crawl under my car and attach chains to the frame. With this being critical for safety, why force a disabled customer who has no experience to do the. Additionally, I could not find the location for pickup. I had to call 4 times. I could nit find a U-Haul sign because there was none. In my last call, the employee was obviously angry. I responded â€œI am not an idiotâ€ to which the employee relied â€œI'm not so sure.â€Michael W.
I get to place to get truck there is no place to get key had to knock on company door lady very very very rude. Truck dirty with bugs and mess all over front of truck inside decent but food crumbs and sunflower seeds all over. THE MOST I AM UPSET IS MILAGE DID NOT MATCH WHAT MY UHAUL APP SAYS ONLINE AND MY CHARGED IS BEING CHARGED FOR RHEIR MESS UP. I DID CALL THE TIME OF PICK UP THAT IT DID NOT MATCH AND SAID WOULD BE FIXED I WOULD NOT BE CHARGED AND WELL THEY DID CHARGE ME I AM VERY UPSET ALL AROUND SERVICE VERY POOR. BEEN ON HOLD 45 MINS WAITING FOR CUSTOMER SERVICE TO ANSWER ABOUT WHY THEY ARE CHARGING ME 380 DOLS WHEN I ONLY DROVE 10 MILES.Tracy P.
El cliente no dejó un comentario.EFREN C.
El cliente no dejó un comentario.VALERIE M.
It was fine. William was very nice and helpful.Mardie L.
El cliente no dejó un comentario.ELIAZAR M.
Absolute garbage Uhaul company is. We reserved a uhaul on Monday for a Saturday use. 1. The pick up location in Mercedes had no clue we were going. 2. Uhaul decided that to change our pick up location in Corpus Christi without our knowledge. 3. Corpus Christi is 2 and a half hours away from our original place. 4. Kept telling us there was nothing for them to do to get us on the road. 5. Finally was able to talk them into finding me something due to our reservation confirmation. And they found a place in Brownsville. An hour and a half away from the reservation location! Will never use Uhaul again. Unacceptable! Kept making excuses that I had the wrong phone number and wrong email on file yet I had the reservation information and many email helpful tools to get ready for my move! Unorganized and doesn't have any communication with their customers or subcontractors.DaniElle N.
El cliente no dejó un comentario.ALBA G.
El cliente no dejó un comentario.Patrick B.
Repair damaged driver side door on fleet number DC4283w, damaged door wouldn't seal properly causing deafening wi d sound the entire 830 mile tripEzikiel A.
The truck was trashy in cab and box, your agent did let us use the dolly as a comp. The two day rate was lower than I expected. Agent was. Courteous and helpful. Over-all a good experience.Ralph K.
El cliente no dejó un comentario.JOSE V.
William was excellent!!JESSICA B.
El cliente no dejó un comentario.Marian V.
When you have a reservation and an account yet your account states you have no reservation something should be done to assist the customer in CORRECTING the data. You, U Haul wants to be tech friendly yet every single time I have rented a vehicle in the last 8 months I have NOT been able to access the reservation OR better yet check the vehicle in upon return thus being charged a 20.00 surchargePAUL V.
I made a reservation in Harlingen on Morgan got there at 9 am on Saturday to be told that my reservation was not scheduled when I had gone there to the same location a week b4 and secured the uhaul. I was sent to the Brownsville location where the representative was fantastic and very helpful and knowledgeable. Yet in Harlingen I was not even given an apology or a reason for not having a truck available. Need additional training in customer service. Will never go back to that location..JUANA M.
El cliente no dejó un comentario.Gilbert G.
El cliente no dejó un comentario.RAFAEL H.
Great service at Multy. Would definitely use them again and recommend. William was extremely professional and gave excellent service. Kudos!David A.
This is what a great business is supposed to be like excellent manners and service !RAFAEL H.
El cliente no dejó un comentario.RUBI V.
Great service.RIGOBERTO B.
El cliente no dejó un comentario.Petra M.
El cliente no dejó un comentario.EZEQUIEL I.
The trailer I rented here wasn't cleaned outAbraham D.
El cliente no dejó un comentario.Claudia R.
William is an excellent customer service repersenativeSTEPHEN C.
El cliente no dejó un comentario.Chester D.
El cliente no dejó un comentario.ROBERT M.
El cliente no dejó un comentario.Yolanda I.
El cliente no dejó un comentario.LINSLEY B.
Thank u for ur servicejulissa Z.
El cliente no dejó un comentario.MARIO A.
Actually no improvement is necessary. Attendent was very courteous and informed us of all the necessary requirements. Thank you U haul, you made our move alot easier than expected. Hope we don't have to move soon, but if we do we surely will use this u haul rental place again. Thanks..consuelo A.
El cliente no dejó un comentario.Daniel G.
El cliente no dejó un comentario.KAREN LANGLOIS S.
The Gentleman was very helpful and informative about what U Hall had and all related information i needed too know operation of the rental equipmentGilbert C.
El cliente no dejó un comentario.norma C.
Great customer service!Michael R.
Great customer service!Osvaldo T.
The gentleman was very friendly and knowledgeable. He even gave me tips on how to drive it safely. 10/10 service, no problems.Andres G.
El cliente no dejó un comentario.RICARDO S.
El cliente no dejó un comentario.Benito O.
A clear and visible return parking area would help. The person that helped me was very nice and helpful.Cesar B.