Representative were very knowledgeable & helpful, move using their 10 ft truck made it easier & went smoothly!Cynthia C.
Customer Reviews for Multy Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Esmeralda S.
Customer did not leave a comment.Frank H.
The location manager was extremely helpful and considerate of my requirements and went out of his way to get me set up with the proper vehicle for the job. I would re this location to anyone.Don W.
Customer did not leave a comment.Janie F.
Customer did not leave a comment.KRISTEN K.
This is the second time I've had to rent a uhaul truck from Multy Mini Storage. First time was a great experience and this time was really easy as all my info was already in the system. The customer service was great both times.John H.
Customer did not leave a comment.raul E.
Make sure the batteries are somewhat new not 4 yrs old make sure water doesn't go into the the cabin and get the driver wet also make sure water doesn't get in the back and possibly damage furniture cuz that's what happened to mejosh E.
This uhaul location is horrible. It doesn't have any parking for customers. The property owners live upstairs and they don't provide enough parking for uhaul cusromers. When i arrived at the location, I had to park behind the property owners vehicle because there wasn't any parking. He immediately told me to move in a very rude manner. I asked him where I could park and he just told me to move my vehicle somewhere else.ROBERTO G.
The type of service offered will be appreciated by future customers.Mack G.
Customer did not leave a comment.Lot B.
Customer did not leave a comment.Jason W.
Gentleman there is always in a really great mood and funny. Love going there always. Great experience.Jessika S.
William is Very knowledgeablepaul E.
Customer did not leave a comment.jose A.
Kind and HelpfulCarolina M.
Owner was very attentive, nice, and explained everything in great detail. He was also very helpful and allowed us to pick up earlier and drop off later. Will be returning.ray M.
The manager was courteous and helpful to me (first time renter). I am grateful for his desire to help.Mack G.
Customer did not leave a comment.Rachelle S.
Customer did not leave a comment.Roman G.
Customer did not leave a comment.MICHAEL K.
Great customer service shout out to William I told him what I was moving and he hooked me up great place to rent fromEsteban O.
Friendly staff. Quick and easy to rent. Great customer service experience. Detailed instructions were given as it was my first time driving a uhual. Highly recommend.aurora S.
I really appreciated all the information provided to me about driving the truck. The instructions were on point and very helpful for a first time driver.Angelica J.
Couldn't have asked for better service! Friendly and helpful personnel.Irma M.
Customer did not leave a comment.MiguelA M.
Customer did not leave a comment.jorge H.
Customer did not leave a comment.Kristine M.
Customer did not leave a comment.Raul C.
Customer did not leave a comment.christopher S.
Walter and the other gentleman were great! Everything went smoothly.sunshine H.
Customer did not leave a comment.Judith F.
The attended was very nice and helpfulDalia M.
This man is a hard worker and I was treated very well.Dallas Ray S.
Customer did not leave a comment.Hector G.
Spend 30 mins looking for a drop box. When found, it seemed to be hidden. I actually don't know if keys were dropped off in the right box? No sign or light in the area. Unable to see due to being to dark.Robert C.
Customer did not leave a comment.Antonio R.
very kind and helpful guy.Ruth G.
Customer did not leave a comment.Bradley E.
Customer did not leave a comment.Ernest S.
Customer did not leave a comment.Meredith A.
the gentleman was very helpful and answered every question with easeRey H.
Customer did not leave a comment.Nannette Q.
Customer did not leave a comment.Christian P.
Excellent serviceArnoldo G.
Customer did not leave a comment.Melanie A.
great serviceJon B.
Customer did not leave a comment.Sahaila A.
Overall great experience, except no dollies or blankets availablePatrick B.
excellent service!Jon B.
Customer did not leave a comment.CHRISTOPHER R.
Customer did not leave a comment.fristanto K.
Excellent customer service, will recommend to friends.joe V.
William was very kind and personable.Ricardo C.
Customer did not leave a comment.Erika E.
Everything went well, nothing to add.Felipe G.
Was raining. Worker told me where to leave the trailer. Came out after rain stoped to see if I needed help. Had already on hooked trailer and pushed it to to a open spot.ALBERTO A.
Customer did not leave a comment.CHRISTOPHER O.
Nothing, it was a great experience and awesome customer serviceJose Q.
Customer did not leave a comment.Nicholas A.
Customer did not leave a comment.JOSE R.
Very dirty being with Covid do you think the place would be more cleaner the guy that took care of us was a very nice gentleman but the mask he was wearing looks like it was two years old since Covid started and the truck that they gave me did not want to go over 65 felt like the trans was slipping in the steering column was very loose so it was scary driving back to Chicago did not feel safe in that truck I have rented lots of U-Haulâ€˜s before this is the first time I was not happy with the truck that they gave us 😢Alice C.
Customer did not leave a comment.Jorge F.
Customer did not leave a comment.Luis S.
The agent was prompt and courteous. Found the truck we needed.minerva C.
William was amazing and was very helpful. He definitely made my experience a less stressful one.Michelle S.
Customer did not leave a comment.luis S.
Excellent customer service!Mayra G.
Poor Uhaul value. Hope to never need again.DANIEL A.
I'm appalled by the service we received at this location. The person that attended us was rude, disrespectful, and insulting for no reason. He arrived late to the location and as we waited outside he approached me he asked me what I needed. I told him I had a reservation and he walked away to attend to another customer that was also waiting. When he came back I repeated my response to him and he stated â€œyeah I heard you the first timeâ€. We proceeded to go inside and as we conversed about driving the uhaul vehicle I told him that on my way to the location I was having a conversation with my wife about how I would find driving a motorcycle difficult but not a uhaul. He responded â€œ no fucking differenceâ€. I told him that for me it's just the fact of having to change gears and he responded â€œ not everyone is smart buddyâ€. I did not reply to his rude and insulting remark and stayed quiet. I wanted to get out of there but we really needed the rental as our lease is up in our apartment. I decided to just stay quiet. Even when we told him not to worry for being late and that we understood, he acted this way with us. I have never seen anyone treat a customer this way. No one deserves this type of treatment. Moving is already stressful why treat a customer this way? This was my first time using a uhaul unfortunately it will also be my last I have never experienced this type of treatment in any other business. Thank you for taking the time to read my experience.IVAN E.
Nada,el servicio al cliente con la persona que se encuentra encargada es estremamente EXELENTE.Luis S.
Nothing it's in great handsRAFAEL H.
Probably the best uhaul I've ever used. I would definitely recommend this locationJavier A.
Employees were very helpful he helped me fix the lights on my truck.Rick A.
Sales person was very knowledgeable, and friendly.Noel S.
Customer did not leave a comment.JAIME V.
Nothing, the person in charge was courteous and professional.Teresa A.
Customer did not leave a comment.Juan R.
Please live the location I asked to return . we have to drive long way to return the trailer we waisted have da I ask to return to Clermont Florida and the email say winter garden 😐Martha D.
Customer did not leave a comment.ALDO V.
The truck had not been washed in a long time and it had strong a odor in the cabin and in the back.Juan Enrique V.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Joege S.
I was told U-Haul would load my car properly onto the dolly. I was told I would need to crawl under my car and attach chains to the frame. With this being critical for safety, why force a disabled customer who has no experience to do the. Additionally, I could not find the location for pickup. I had to call 4 times. I could nit find a U-Haul sign because there was none. In my last call, the employee was obviously angry. I responded â€œI am not an idiotâ€ to which the employee relied â€œI'm not so sure.â€Michael W.
I get to place to get truck there is no place to get key had to knock on company door lady very very very rude. Truck dirty with bugs and mess all over front of truck inside decent but food crumbs and sunflower seeds all over. THE MOST I AM UPSET IS MILAGE DID NOT MATCH WHAT MY UHAUL APP SAYS ONLINE AND MY CHARGED IS BEING CHARGED FOR RHEIR MESS UP. I DID CALL THE TIME OF PICK UP THAT IT DID NOT MATCH AND SAID WOULD BE FIXED I WOULD NOT BE CHARGED AND WELL THEY DID CHARGE ME I AM VERY UPSET ALL AROUND SERVICE VERY POOR. BEEN ON HOLD 45 MINS WAITING FOR CUSTOMER SERVICE TO ANSWER ABOUT WHY THEY ARE CHARGING ME 380 DOLS WHEN I ONLY DROVE 10 MILES.Tracy P.
Customer did not leave a comment.EFREN C.
Customer did not leave a comment.VALERIE M.
It was fine. William was very nice and helpful.Mardie L.
Customer did not leave a comment.ELIAZAR M.
Absolute garbage Uhaul company is. We reserved a uhaul on Monday for a Saturday use. 1. The pick up location in Mercedes had no clue we were going. 2. Uhaul decided that to change our pick up location in Corpus Christi without our knowledge. 3. Corpus Christi is 2 and a half hours away from our original place. 4. Kept telling us there was nothing for them to do to get us on the road. 5. Finally was able to talk them into finding me something due to our reservation confirmation. And they found a place in Brownsville. An hour and a half away from the reservation location! Will never use Uhaul again. Unacceptable! Kept making excuses that I had the wrong phone number and wrong email on file yet I had the reservation information and many email helpful tools to get ready for my move! Unorganized and doesn't have any communication with their customers or subcontractors.DaniElle N.
Customer did not leave a comment.ALBA G.
Customer did not leave a comment.Patrick B.
Repair damaged driver side door on fleet number DC4283w, damaged door wouldn't seal properly causing deafening wi d sound the entire 830 mile tripEzikiel A.
The truck was trashy in cab and box, your agent did let us use the dolly as a comp. The two day rate was lower than I expected. Agent was. Courteous and helpful. Over-all a good experience.Ralph K.
Customer did not leave a comment.JOSE V.