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Rodney Y.
Customer Reviews for Mufflers Hitches and More Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All went well, however, the combination lock was hard to use.
Randy L.Thank you!
Scott E.Very friendly and willing to accomodate customers needs
Mike B.The app doesn't work very well. It took 15 minutes to upload the first 4 pictures and then it asked for 5th picture of the location after I gave up and left the site. There is no reason why it should take so long to upload photos, especially on a native app.
Trevor C.Had to drop off after hours. My cell battery was needing charging so I had to leave and come back. One suggestion. Why not have a Uhaul wifi at such places so phones are not dependant on cell networks that eat batteries. My phone was 40% when I began sending everything but it took so much battery to send pictures I almost couldn't do it.
Carl S.I needed the trailer earlier. So not much time to sweep out.
Mike B.Vehicle was dirty inside. We had to sweep to use. Windshield was speckled with dirt. Smelled of cigarettes . They were very busy and doubt they had enough help. But we decided to rent elsewhere next time.
Sandra C.Please make note on the description that the key is on the fence of a different business. We spent 10 minutes looking for it. Once we figured this out, it was easy to find.
JASON A.I've done business here multiple times over the years always been treated very well.
ALAN J.Nite: This does not apply to the businesses that supplied and took back the trailer, just the headache that U-Haul themselves made. This has been my worst rental experience i have ever had. Everything other than the trailer itself was changed. My pickup point was changed to another location. My pickup date was changed to a day earlier and I was forced to borrow a vehicle and take time off to pickup the trailer due to the new pickup point not being open Saturdays. Drop off point was changed as well, meaning I had to drive an extra half an hour each way when there are 3 drop off locations in my original drop off location. U-Haul has been my worst rental experience. U-Haul tries to move the blame to the businesses that provide and receive back their products. Customer service via the phone was literally useless. U-Haul needs to set up an equipment transfer system to move equipment from location to location and allow customers to drop off U-Haul equipment to any U-Haul dealer. Again, this is not about the dealers, they were kind and professional. This was about how U-Haul runs their business.
Josh E.They did a great job.
JEFF S.Excellent people, providing excellent service, don't know how to improve on that!
ALAN J.T4uck Filthy dirt everywhere smelly dog hair everywhere
Eduardo B.They overcharged and forgot to give us the utility dollie.
MORGAN L.Thank you!!!
Charice M.Can you send me a final receipt please
FRANK H.I was driving at night when something didn't look right. The running lights were fine. Turn signals were working. Brake lights ok. But, the tail lights were not working. I was glad i didn't get pulled over. I let them know the next day about the lights and hope they fixed them
JIM H.Its always a pleasure doing business here. everyone is always so nice and willing to assist in whatever we need.
MARTHA G.If you'd like to be rated as above average update your supposedly easy mobile login to actually being easy. That process is terrible. Further an update of the interior of this place is seriously needed. The demographics of Woodburn are changing and the people of Woodburn are leaving town to other businesses that actually update their interiors.
Noah C.Unfortunately I didnt get her name but the girl behind the desk was all about customer service. Picking up and returning the utility trailer was a breeze.
Charles K.They have good customer service!
Nichole T.Easy fast and get what you paid for Great experience
Juan C.Not a true ubhaul. Too much to do to drop after hours.
Jackson S.We had a great and easy experience. It was nice dealing with a homegrown, small town easy going way about them. I appreciated the prompt service, and great pleasant experience.
Jennifer I.Jaime was great and his customer service was exceptional. The only reason I would return to this location would be because of his professionalism. Thank You, Raul
RAUL G.More inventory, pickens were thin
Shawn M.Offer a few free miles when the customer has to drive several miles to the nearest U-HAUL location to pick up truck.
Sammy G.My experience today was great. Team was very helpful and the rental as well as return were very smooth. I'll definitely be back.
mark J.I made a reservation and went to pick up the truck, the place I went to informed me that they did not rent U-Hauls and that they have been unsuccessful at being removed from the website. The nearest location was in another town, U-Haul did not offer to give me a discount for the extra mileage. It is appalling that because uhaul has little to no competition that they feel it's okay to screw over customers. I will do my best to avoid U-Haul in the future. This is not my first time renting a U-Haul and not the first time I have had issues.
Amanda W.Like I could drop it off after hours.
Terrie M.Great friendly customer service. I'm definitely coming back!
RAUL G.I had to wait till Monday to pick up the auto transporter because it was not available at the same place that I rented the truck (Reserved six weeks ahead of time).I had to wait the extra day to get the trailer that was 20 miles North out of my way from where I was moving from. I got back to where I was moving from and loaded the car to find out that the trailer tire was flat. Had to wait two hours to get the tire fixed. All of this put me over four hours late to start my trip. Not happy at all.
Dallen D.Have coffee waiting. Oh wait, you already do!
Sammy G.Excellent very accommodating and gracious and understanding great communication will refer
Jose L.Nothing i have rented from this location for years. If they don't have a truck i will wait
KRISTIN C.Everything worked out great, thank you.
Brian S.Gas level was not full so I had to guess on how much to put in and overpaid for fuel. Also there was no mention that the vehicle did not have a loading ramp which damaged the item I was moving. Also the check engine light was on just fyi.
Ryan D.Rich was extremely Professional Honest Nice and Amenable this office is very efficient and reliable; I will always use their services. Thank you, Rich!
Eugenia D.It was frustrating to hear that my truck only had a quarter of a tank of gas when I picked it up, since I needed more than that for the day. And then when I got in it had much less than a quarter tank, but I didn't have the time or energy to go back and point it out. What happened to “rent it full, return it full�
bruce A.Fast and friendly. Truck in great condition.
CHRISTINA K.It would be good if you carried pad locks for sale. Outstanding service!
Steven R.Van that i rented was recently fixed , had to wait for them to get gas. Engine light was on and they reset for me to take it. Rich who works there was rude stating that he was having a bad day . I told him I understand he's having a bad day but customer service is important.
Jaime C.Not one thing !!! Everyone is super friendly and happy to assist in anyway they can . We won't go anywhere else to rent a U-Haul !!!
SUE P.I was told the fuel was at 1/2, I left, got a ways down the road and noticed it was 3/8. I returned it with 1/2 tank anyway because that's what was on the contract and didn't feel like arguing over it even though the price of fuel is $4.00 per gallon
Jason D.Nothing but pure satisfaction! Effortless reservation, pick up & delivery! Very personable staff - thank you!
HOLLY D.These people have been great in every thing I've done. Very supportive. Will use again.
Tim B.Nothing
SUE P.Even tho we had a complaint the guys were nice. Thank you
Bill G.The only issue I had was that there were 4 different tires on the trailer which causes the trailer to wobble
mike O.