I estimated how much fuel I needed to replace and filled up a few gallons at a time then turned on the truck to see the fuel amount (I needed half a tank). It kept reading just under the half-mark line even though I was sure I'd added enough. After four times of putting a few more gallons into the truck, the gauge finally moved past the half-way mark, and in fact indicated there was 3/4 of a tank. I'd even driven a bit prior to this to see if that would move the fuel marker, but it did not; only when I'd overfilled the fuel tank did it move. This seemed odd and I couldn't help but think it might be something that happens frequently with U-Haul trucks as it benefits U-Haul, not the customer. I'll be looking elsewhere for a rental truck in the future.Michele R.
Customer Reviews for Mr Storage
(U-Haul Neighborhood Dealer)
Concord, NC 28027
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9:30 a. m. - 4:30 p. m.
- Sáb.: 8 a. m. - 4 p. m.
- Dom.: 8 a. m. - 12 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
People were very friendly, facility was nice. the location is a bit tight in terms of getting in and out had to make a lap to get the trailer to the right spot. otherwise solidStephen W.
The gentleman that helped me was very professional and knowledgeable.Joseph G.
I am requesting to speak with the District Manager or Area Field Manager for this location in Concord. It took over 2 hours before we could pickup our truck from this site. I can be contacted at 704-649-4241, and requesting a follow up call from the above management immediately. Gracias.Carl T.
When it looked like we were not going to be able to return the truck by 7pm per our agreement, we called and were told it was ok, not to worry. We turned it in at 7:03pm and they were fantastic. We were not charged and extra hour for being 3 minutes over.Todd H.
El cliente no dejó un comentario.Rayno B.
El cliente no dejó un comentario.Loreal M.
Everything there was excellent, customer service was great, explained every thing and even though I didn't have a reservation, I was made to feel at ease,that's why I keep going back.Beverley H.
El cliente no dejó un comentario.Jonatan R.
Pleasant employee was great. Truck was clean and ready to go. Only issue was I ordered 24 blankets and they only had 6. This was u-hauls fault, not this location because they changed my pickup location at the last minute despite booking a month ahead Of time.KELLEY P.
The phone check in was not efficient and when it asked for the alternate contact verification, no one ever ended up calling that alternate leading us to wait around for over 30 min waiting. We ended up using the in person service which we were not allowed to do In The beginning when the problem first started.Katherine A.
El cliente no dejó un comentario.NADIA D.
El cliente no dejó un comentario.Rosemary C.
El cliente no dejó un comentario.Sherese A.
El cliente no dejó un comentario.Christopher S.
The vehicle was heavily smoked in, cigarette butt inside, very dirty, and the bag in the back where they normally put moving blankets was full of trash. The ac didn't blow cold. The brake booster or something squealed inside the cab when pushed.ZACHARY K.
Company was easy to work with an extremely accommodatingJamatrice P.
El cliente no dejó un comentario.Christine H.
El cliente no dejó un comentario.Joe S.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.GEORGE P.
Super smooth and easy rental.Lee D.
Didn't have any one ways I would have liked a discount of some sort for bringing it all the way back emptycarson C.
El cliente no dejó un comentario.David F.
El cliente no dejó un comentario.RYAN H.
Your staff on Lowe street was very helpful and I will recommend anyone renting to use this location.Monique B.
The truck had not been well maintained. We had a breakdown and was stuck on the side of the road for over 3 hours after we contacted U Hall. After submitting our complaint no one has reach out to offer compensation or an apology. Not a good experience!!!KENNETH M.
Quick and easy!Devin M.
The ease of getting the truck amazed me. It was set up very well everything was spotless and perfect thank youDavid C.
El cliente no dejó un comentario.Jason B.
El cliente no dejó un comentario.DAVID D.
El cliente no dejó un comentario.CHANDRASEKHAR A.
El cliente no dejó un comentario.JIMMY B.
El cliente no dejó un comentario.DANIEL H.
El cliente no dejó un comentario.jim B.
El cliente no dejó un comentario.EDWARD A.
Did not have the pre reserved utility dolly available when I picked up the truck. Then asked me to drive to another location to pick it up. When I declined the representative was not able to credit the $24 dolly rental fee. I still don't have that credit.Tim F.
El cliente no dejó un comentario.JIMMY B.
El cliente no dejó un comentario.SENTHIL C.
The trucks transmission was messed up and the fuel mileage was very very unacceptable. The people were great the van was a pile. I have contacted the agency i rented the truck from and they gave me the # to the local rep. I left a message and have yet to receive a callALAN S.
Keep the truck cleaner.Albania C.
As for my U-Haul experience it was up to Par and very worry and Stress Free. U-Haul receives 5 Stars from me âï¸âï¸âï¸âï¸âï¸â€¦.. an Extremely Happy and Satisfied U-Haul Customer.CHRYSTAL M.
El cliente no dejó un comentario.KIRK P.
Dropped off the vehicle right at noon, 5 hours prior to when my vehicle was due, and was told this was after hours. Received a $20 "late return fee" despite the vehicle being returned early. When I spoke to a manager he said that it was up to the location to reimburse this fee, and someone would contact me within 72 hours. It has been 8 days, and no one has contacted me about reimbursing this fee. I would not recommend working with UHaul.STEPHEN H.
She was extremely nice and accommodating. I really appreciate how she highlighted all the important information.GLEN M.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.Nathan W.
thanks for the awesome customer service! Uhaul is the best way to gomike V.
having a cleaner truck, Truck spelt horrible, floor dirty, so much as I had to get it swept out before time usingBeverley H.
El cliente no dejó un comentario.DARYL B.
the truck was not good for a long distance from charlotte to Texas, the bottom of the truck get so hot under your feet and both hands has to be on them steering wheels at all time, which make drinking or snacking very difficult .HILDA B.
El cliente no dejó un comentario.Nathaniel G.
El cliente no dejó un comentario.PATRICIA ANNE M.
El cliente no dejó un comentario.RICHARD B.
Great customer service! Vary friendly and accommodating.CHERIE S.
The supplies that I needed were not in the truck. No blankets or dollies. If a business offers extended hours, they should be sure the supplies are loaded before leaving the previous day.Denise N.
Staff always is very friendly and helpful.Donald A.
El cliente no dejó un comentario.SMAIL B.
Amy is great to work with. Very helpful with providing the needed storage. I will continue to use them for all my storage needs.TODD A. | Overall Experience
El cliente no dejó un comentario.Casey M.
Excellent customer service, don't use any other uhaul dealer except for this one!THOMAS C.
Professional, courteous and a very pleasant attitude.ORLANDO L.
Wonderful people to work with, great service, I will highly recommend to friends and family!GREGORY M.
Everyone was very helpful and friendly. We were unable to use the app to sign the truck back in after hours and were charged for an extra day. After talking with the staff, a credit was issued. Great customer service!ADAM D.
El cliente no dejó un comentario.LORRIE C.
The website was a little confusing when I return the van but otherwise everything was pretty smooth.ANDREW E.
El cliente no dejó un comentario.LEON B.
El cliente no dejó un comentario.PHILIP W.
El cliente no dejó un comentario.donna Y.
El cliente no dejó un comentario.CRYSTAL N.
El cliente no dejó un comentario.NASHONDA T.
El cliente no dejó un comentario.Susan M.
El cliente no dejó un comentario.Jaicie C.
El cliente no dejó un comentario.ARMANDO M.
El cliente no dejó un comentario.CIERA B.
El cliente no dejó un comentario.Kristin P.
El cliente no dejó un comentario.IAN D.
El cliente no dejó un comentario.VIVIAN F.
El cliente no dejó un comentario.MARCUS M.
El cliente no dejó un comentario.AMBER R.
El cliente no dejó un comentario.Brian W.
Everything. Did not accommodate orderAmber G.
El cliente no dejó un comentario.LEO C.
the gentleman in the office was very kindLORRIE C.
This location is very well kept & Amy was very knowledgeable her help made everything go smoothly I highly recommend this location for truck & storage needsJACK A.
El cliente no dejó un comentario.IDAN C.
El cliente no dejó un comentario.Vera P.
Checked in on phone so was in and out in no time. Friendly staff.John G.
The vehicle was fine, but it was dirty, there was even a full can of soda in the door of the right passenger car. Other than that, I received excellent customer service. The transaction went fast and easy, going in and coming out. I would highly recommend this service and look forward to doing it again.TINALOUISE R.
El cliente no dejó un comentario.TAMMY B.
El cliente no dejó un comentario.JOSE R.
Easy check-out of van and moving supplies. ¡Gracias!FRANCES R.
El cliente no dejó un comentario.JAMES W.
Very friendly staff completely professional would use again great.Matthew S.
I picked up my uhaul using the app, and found that the extra equipment/pads I purchased were not in the truck. I went back during business hours and the door was locked. I called the number on the door which was for a different location. They offered a refund however I have yet to recieve it.Danielle M.
Fees I didn't know about itRONALD F.
El cliente no dejó un comentario.LARRY M.
El cliente no dejó un comentario.DANNY B.
Review the reservation but booking changes and make sure they have the request additional equipment. My appliance dolly was available even after the clerk called severL other locationsPORTIA F.
El cliente no dejó un comentario.Kimberley M.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡Tenemos la selección más amplia de la industria!