Customer did not leave a comment.GARY K.
Customer Reviews for Mr Storage
(U-Haul Neighborhood Dealer)
Concord, NC 28027
Services at this Location:
- Mon–Fri9:30 am–4:30 pm
- Saturday8 am–4 pm
- Sunday8 am–12 pm
Special Operating Hours
- 12/24/2023: Closed
- 12/25/2023: Closed
- 12/31/2023: Closed
- 1/1/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michael H.
The prices are a bit misleading honestly.Cody M.
Customer did not leave a comment.Elvir C.
Please air out the vehicle before renting.. I had a STRONG sweaty smell in the cabin. It wasn't pristine, which is ok for moving, but it could have smell a little nicer. The owner was very professional and had us in and out in no time. A pleasure doing business with him.Casandra G.
I feel I was deceived into taking a unit before the location was explained to me. I signed up using a link from 195 Davidson Parkway, was told to go to the office at 8 Lowe Rd, and signed a document for "Mr Storage - Central" that didn't list the physical address of the unit. When I drove to the site, I turned at the address and didn't see the location. It turns out the unit is at the end of a different street, after the turn sign. I feel manipulated. I regret doing business with this company, but can't get another unit anywhere else until I give 30 days notice. I learned my lesson. I'll find another or vider and get out of this raw deal ASAP.ROBERT S. | Reservation
Overall, it was a smooth process and customer service was good. If there was any change I'd like if the truck didn't smell like cigarette smoke. Otherwise, good experience! Thank you!Jowette B.
N/A 😎Dannette H.
Customer did not leave a comment.Lance L.
Customer did not leave a comment.ShaLynn D.
The only problem was that the side mirror was not adjustable. It was pointing towards the ground, and I could not use it. Made it rather dangerous to drive.Michael B.
The self-return process was extremely clear & easy to follow. Was very convenient due to location being closed.NeTeah H.
We brought the truck back filled with gas to the correct level and are being charged because the gauge is now showing lower then what we brought it in at. We took the pictures as required on the app and it was accepted.Marci G.
Customer did not leave a comment.Timothy L.
Why did I receive yet another $20 fee for convenience on the final bill when all I did was drop a dang key into a box 1.5 hrs before they opened?Brady A.
Extremely fast drop-off location. Pleasant employee to deal with.Darnell W.
Customer did not leave a comment.MARSHA G.
It was a problem free rental experienceGreg C.
Customer did not leave a comment.Daniel C.
He didn't give me the extra ten miles I paid forLORETTA D.
Check in process was ridiculously long, especially considering there was a good bit of duplicate work that had already been done during early check in.Jeremy W.
Rented a 26ft truck the guy gave me no information that after hours return they would charge 20 extra dollars didn't give me information on where to drop off the truck didn't tell me much of anything just gave me keys I was confused about everything I will Never go back there or any other mr.storageWillie H.
Did not have a vehicle and to go an hour out of my way to pick up and it added more miles to my trip, I think I should get a discountDONALD F.
Very professional, courteous and helpful. Excellent staff!Matt R.
Customer did not leave a comment.Manuel S.
Very friendly staff, very professional and knowledgeable. Will definitely use this location again.michele M.
Customer did not leave a comment.Janet P.
Customer did not leave a comment.Kelly S.
Easy to find location, attendant was nice, very polite and helpful.Tyrone D.
Customer did not leave a comment.simon F.
Customer did not leave a comment.Kenneth B.
Customer did not leave a comment.Latisha L.
Customer did not leave a comment.Shanard T.
He charged me for insurance and never asked if I wanted it he couldn't run my credit card because he didn't have my address in the machine correctly so I had to use my debit card which I don't like to do. So then I had to call back to see why the fee was incorrect.marguerite W.
Renters beware!! Though I filled truck with gas to level reflected in my photo taken on my phone of gas gauge before leaving facility with the truck at rental. I was told on return that I didn't fill truck with required amount of gas and charged 14.95 fee. I was told I was required to fill it to bar above though picture at time of rental showed gas hard between the 2 bars which is what I refilled gas to on return. I attempted to prove my point and my information was disregarded. Poor customer service and unfair charges when gas was filled to level in my photo.jill Q.
Customer did not leave a comment.ANGELA S.
Customer did not leave a comment.John G.
Great customer service!Steven L.
Thanks to the crew there. They were awesome. It was a pleasurepeter M.
Customer did not leave a comment.Doug B.
Customer did not leave a comment.Sharon S.
Make sure equipment has been cleaned inside.CHRISTINA A.
Customer did not leave a comment.joseph H.
Customer did not leave a comment.Tiffany B.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Vaughn C.
Customer did not leave a comment.Demika P.
Customer did not leave a comment.DIAMOND M.
Customer did not leave a comment.Delmy S.
Customer did not leave a comment.Eric B.
Customer did not leave a comment.Todd M.
I had trouble with the online check-in and check-out. Not sure if it was because of cell signal. Onsite persons was great helping me.James C.
Customer did not leave a comment.Melvin H.
Location was a little difficult to find, but was perfect otherwise.PHILIP B.
Interior passenger seat was covered in dog hair, and smelled like a dog. Service great, prompt, and got me out the door quickly with all the extras i had purchased on-line. Easy after hours drop off.Harold C.
Customer did not leave a comment.Jessica D.
I estimated how much fuel I needed to replace and filled up a few gallons at a time then turned on the truck to see the fuel amount (I needed half a tank). It kept reading just under the half-mark line even though I was sure I'd added enough. After four times of putting a few more gallons into the truck, the gauge finally moved past the half-way mark, and in fact indicated there was 3/4 of a tank. I'd even driven a bit prior to this to see if that would move the fuel marker, but it did not; only when I'd overfilled the fuel tank did it move. This seemed odd and I couldn't help but think it might be something that happens frequently with U-Haul trucks as it benefits U-Haul, not the customer. I'll be looking elsewhere for a rental truck in the future.Michele R.
People were very friendly, facility was nice. the location is a bit tight in terms of getting in and out had to make a lap to get the trailer to the right spot. otherwise solidStephen W.
The gentleman that helped me was very professional and knowledgeable.Joseph G.
I am requesting to speak with the District Manager or Area Field Manager for this location in Concord. It took over 2 hours before we could pickup our truck from this site. I can be contacted at 704-649-4241, and requesting a follow up call from the above management immediately. Thank you.Carl T.
When it looked like we were not going to be able to return the truck by 7pm per our agreement, we called and were told it was ok, not to worry. We turned it in at 7:03pm and they were fantastic. We were not charged and extra hour for being 3 minutes over.Todd H.
Customer did not leave a comment.Rayno B.
Customer did not leave a comment.Loreal M.
Everything there was excellent, customer service was great, explained every thing and even though I didn't have a reservation, I was made to feel at ease,that's why I keep going back.Beverley H.
Customer did not leave a comment.Jonatan R.
Pleasant employee was great. Truck was clean and ready to go. Only issue was I ordered 24 blankets and they only had 6. This was u-hauls fault, not this location because they changed my pickup location at the last minute despite booking a month ahead Of time.KELLEY P.
The phone check in was not efficient and when it asked for the alternate contact verification, no one ever ended up calling that alternate leading us to wait around for over 30 min waiting. We ended up using the in person service which we were not allowed to do In The beginning when the problem first started.Katherine A.
Customer did not leave a comment.NADIA D.
Customer did not leave a comment.Rosemary C.
Customer did not leave a comment.Sherese A.
Customer did not leave a comment.Christopher S.
The vehicle was heavily smoked in, cigarette butt inside, very dirty, and the bag in the back where they normally put moving blankets was full of trash. The ac didn't blow cold. The brake booster or something squealed inside the cab when pushed.ZACHARY K.
Company was easy to work with an extremely accommodatingJamatrice P.
Customer did not leave a comment.Christine H.
Customer did not leave a comment.Joe S.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.GEORGE P.
Super smooth and easy rental.Lee D.
Didn't have any one ways I would have liked a discount of some sort for bringing it all the way back emptycarson C.
Customer did not leave a comment.David F.
Customer did not leave a comment.RYAN H.
Your staff on Lowe street was very helpful and I will recommend anyone renting to use this location.Monique B.
The truck had not been well maintained. We had a breakdown and was stuck on the side of the road for over 3 hours after we contacted U Hall. After submitting our complaint no one has reach out to offer compensation or an apology. Not a good experience!!!KENNETH M.
Quick and easy!Devin M.
The ease of getting the truck amazed me. It was set up very well everything was spotless and perfect thank youDavid C.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.DAVID D.
Customer did not leave a comment.CHANDRASEKHAR A.
Customer did not leave a comment.JIMMY B.
Customer did not leave a comment.DANIEL H.
Customer did not leave a comment.jim B.
Customer did not leave a comment.EDWARD A.
Did not have the pre reserved utility dolly available when I picked up the truck. Then asked me to drive to another location to pick it up. When I declined the representative was not able to credit the $24 dolly rental fee. I still don't have that credit.Tim F.
Customer did not leave a comment.JIMMY B.
Customer did not leave a comment.SENTHIL C.
The trucks transmission was messed up and the fuel mileage was very very unacceptable. The people were great the van was a pile. I have contacted the agency i rented the truck from and they gave me the # to the local rep. I left a message and have yet to receive a callALAN S.
Keep the truck cleaner.Albania C.
As for my U-Haul experience it was up to Par and very worry and Stress Free. U-Haul receives 5 Stars from me âï¸âï¸âï¸âï¸âï¸â€¦.. an Extremely Happy and Satisfied U-Haul Customer.CHRYSTAL M.
Customer did not leave a comment.KIRK P.
Amy is great to work with. Very helpful with providing the needed storage. I will continue to use them for all my storage needs.TODD A. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!