Customer Reviews for Mr Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

The prices are a bit misleading honestly.

Rating:

5.0

Please air out the vehicle before renting.. I had a STRONG sweaty smell in the cabin. It wasn't pristine, which is ok for moving, but it could have smell a little nicer. The owner was very professional and had us in and out in no time. A pleasure doing business with him.

Rating:

5.0

I feel I was deceived into taking a unit before the location was explained to me. I signed up using a link from 195 Davidson Parkway, was told to go to the office at 8 Lowe Rd, and signed a document for "Mr Storage - Central" that didn't list the physical address of the unit. When I drove to the site, I turned at the address and didn't see the location. It turns out the unit is at the end of a different street, after the turn sign. I feel manipulated. I regret doing business with this company, but can't get another unit anywhere else until I give 30 days notice. I learned my lesson. I'll find another or vider and get out of this raw deal ASAP.

Rating:

3.0

Overall, it was a smooth process and customer service was good. If there was any change I'd like if the truck didn't smell like cigarette smoke. Otherwise, good experience! Thank you!

Rating:

5.0

N/A 😎

Rating:

5.0

The only problem was that the side mirror was not adjustable. It was pointing towards the ground, and I could not use it. Made it rather dangerous to drive.

Rating:

5.0

The self-return process was extremely clear & easy to follow. Was very convenient due to location being closed.

Rating:

1.0

We brought the truck back filled with gas to the correct level and are being charged because the gauge is now showing lower then what we brought it in at. We took the pictures as required on the app and it was accepted.

Rating:

4.0

Why did I receive yet another $20 fee for convenience on the final bill when all I did was drop a dang key into a box 1.5 hrs before they opened?

Rating:

5.0

Extremely fast drop-off location. Pleasant employee to deal with.

Rating:

4.0

It was a problem free rental experience

Rating:

5.0

Nothing

Rating:

1.0

He didn't give me the extra ten miles I paid for

Rating:

3.0

Check in process was ridiculously long, especially considering there was a good bit of duplicate work that had already been done during early check in.

Rating:

1.0

Rented a 26ft truck the guy gave me no information that after hours return they would charge 20 extra dollars didn't give me information on where to drop off the truck didn't tell me much of anything just gave me keys I was confused about everything I will Never go back there or any other mr.storage

Rating:

1.0

Did not have a vehicle and to go an hour out of my way to pick up and it added more miles to my trip, I think I should get a discount

Rating:

5.0

Very professional, courteous and helpful. Excellent staff!

Rating:

5.0

Very friendly staff, very professional and knowledgeable. Will definitely use this location again.

Rating:

5.0

Easy to find location, attendant was nice, very polite and helpful.

Rating:

2.0

He charged me for insurance and never asked if I wanted it he couldn't run my credit card because he didn't have my address in the machine correctly so I had to use my debit card which I don't like to do. So then I had to call back to see why the fee was incorrect.

Rating:

1.0

Renters beware!! Though I filled truck with gas to level reflected in my photo taken on my phone of gas gauge before leaving facility with the truck at rental. I was told on return that I didn't fill truck with required amount of gas and charged 14.95 fee. I was told I was required to fill it to bar above though picture at time of rental showed gas hard between the 2 bars which is what I refilled gas to on return. I attempted to prove my point and my information was disregarded. Poor customer service and unfair charges when gas was filled to level in my photo.

Rating:

5.0

Great customer service!

Rating:

5.0

Thanks to the crew there. They were awesome. It was a pleasure

Rating:

5.0

Make sure equipment has been cleaned inside.

Rating:

3.0

I had trouble with the online check-in and check-out. Not sure if it was because of cell signal. Onsite persons was great helping me.

Rating:

5.0

Location was a little difficult to find, but was perfect otherwise.

Rating:

5.0

Interior passenger seat was covered in dog hair, and smelled like a dog. Service great, prompt, and got me out the door quickly with all the extras i had purchased on-line. Easy after hours drop off.

Rating:

4.0

I estimated how much fuel I needed to replace and filled up a few gallons at a time then turned on the truck to see the fuel amount (I needed half a tank). It kept reading just under the half-mark line even though I was sure I'd added enough. After four times of putting a few more gallons into the truck, the gauge finally moved past the half-way mark, and in fact indicated there was 3/4 of a tank. I'd even driven a bit prior to this to see if that would move the fuel marker, but it did not; only when I'd overfilled the fuel tank did it move. This seemed odd and I couldn't help but think it might be something that happens frequently with U-Haul trucks as it benefits U-Haul, not the customer. I'll be looking elsewhere for a rental truck in the future.

Rating:

5.0

Nothing

Rating:

4.0

People were very friendly, facility was nice. the location is a bit tight in terms of getting in and out had to make a lap to get the trailer to the right spot. otherwise solid

Rating:

5.0

The gentleman that helped me was very professional and knowledgeable.

Rating:

1.0

I am requesting to speak with the District Manager or Area Field Manager for this location in Concord. It took over 2 hours before we could pickup our truck from this site. I can be contacted at 704-649-4241, and requesting a follow up call from the above management immediately. Thank you.

Rating:

5.0

When it looked like we were not going to be able to return the truck by 7pm per our agreement, we called and were told it was ok, not to worry. We turned it in at 7:03pm and they were fantastic. We were not charged and extra hour for being 3 minutes over.

Rating:

5.0

Everything there was excellent, customer service was great, explained every thing and even though I didn't have a reservation, I was made to feel at ease,that's why I keep going back.

Rating:

4.0

Pleasant employee was great. Truck was clean and ready to go. Only issue was I ordered 24 blankets and they only had 6. This was u-hauls fault, not this location because they changed my pickup location at the last minute despite booking a month ahead Of time.

Rating:

3.0

The phone check in was not efficient and when it asked for the alternate contact verification, no one ever ended up calling that alternate leading us to wait around for over 30 min waiting. We ended up using the in person service which we were not allowed to do In The beginning when the problem first started.

Rating:

3.0

The vehicle was heavily smoked in, cigarette butt inside, very dirty, and the bag in the back where they normally put moving blankets was full of trash. The ac didn't blow cold. The brake booster or something squealed inside the cab when pushed.

Rating:

5.0

Company was easy to work with an extremely accommodating

Rating:

5.0

Super smooth and easy rental.

Rating:

3.0

Didn't have any one ways I would have liked a discount of some sort for bringing it all the way back empty

Rating:

5.0

Your staff on Lowe street was very helpful and I will recommend anyone renting to use this location.

Rating:

3.0

The truck had not been well maintained. We had a breakdown and was stuck on the side of the road for over 3 hours after we contacted U Hall. After submitting our complaint no one has reach out to offer compensation or an apology. Not a good experience!!!

Rating:

5.0

Quick and easy!

Rating:

5.0

The ease of getting the truck amazed me. It was set up very well everything was spotless and perfect thank you

Rating:

3.0

Did not have the pre reserved utility dolly available when I picked up the truck. Then asked me to drive to another location to pick it up. When I declined the representative was not able to credit the $24 dolly rental fee. I still don't have that credit.

Rating:

1.0

The trucks transmission was messed up and the fuel mileage was very very unacceptable. The people were great the van was a pile. I have contacted the agency i rented the truck from and they gave me the # to the local rep. I left a message and have yet to receive a call

Rating:

3.0

Keep the truck cleaner.

Rating:

5.0

As for my U-Haul experience it was up to Par and very worry and Stress Free. U-Haul receives 5 Stars from me ⭐️⭐️⭐️⭐️⭐️….. an Extremely Happy and Satisfied U-Haul Customer.