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Tammy S. | Overall Experience
Customer Reviews for Mr P's Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Didn't have my appliance dolly or furniture dollies that were reserved. Very poor attitude from staff and unprofessional
BONNIE N.Mr. P was great, however, U-Haul app wasn't. I could not use the app to check the truck out or back in. Just glad Mr. P's was able to manually do this for me without charging additional fees.
Tammy S.There was a man with no shirt. He, nor the woman were helpful. I reserved a dolly and they didn't have one. I'm still waiting for a credit back to my account.
Bryanna S.Everything was excellent and thank y'all
Jeremy H.The agent was very nice but It was a long checkout unfortunately. Also the agent there quoted the price as $195, not $83 as the Uhauls agents did. So I had to call Uhaul and pay over the phone. If I had the money, I might have just agreed with her and paid the higher price.
Michelle M.Keep information on file where one doesn't have to download information on every rental, especially repeat renters
Kevin L.One note... when I tried to get the truck back to 3/4 tank, it showed below 3/4 as I continued to put fuel in, then jumped to full suddenly
Carey E.They entered my return date wrong and billed me for an extra day. Not ok at all!
Ronda W.Customer service was great
SHELIA C.great customer service. no improvement needed.
Wanda S.Convenient location for drop-off, especially at night. The drop box signage could be better, but zero issues - I'm glad they were there and I'll use them again.
JAMES C.Everything was very good
ELDON S.Better communication between staff, better training for staff. Both aspects were poor. My addition of the tow dolly was not communicated to the employee who worked the saturday morning, and the employee was not properly trained on how to rent out the equipment properly.
JACOB S.Things were handled well. There was a warm friendly atmosphere. and went above and beyond to clear up an issue we had very quickly.
sophie W.This location was new to U-Haul and didn't have all of the accessories such as pig tail extensions. They had to find the tools to loosen the clamps on the trailer in order to pull out enough wire to connect to my truck.
NORMAN T.Nothing to approve on. They were spot on & customer service was very polite. I will definitely recommend :)
DARLINE A.Ms. Norma was pleasant. The area was creepy & uninviting. Parking was awkward. Check-out was easy & efficient.
NANCY W.